TripAdvisor Reviews

Updated July 31, 2015
164 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset

164 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Great experience, fast paced and fun environment where they actually get stuff done.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Newton, MA
    Current Employee - Analyst in Newton, MA

    I have been working at TripAdvisor full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    "Speed Wins" is the mantra... the entire company works fast in order to stay current. It's great to see projects actually happen, unlike other companies where everything moves too slow. Well rewarded when you make an impact. Good people... and smart. It makes you learn more.

    Cons

    With the speed, things can be higher stress at times. (But the two free kegs available at all times helps). Titles are weird... don't match the industry, and can sound inferior.

    Advice to Management

    Keep this a "start-up" culture, and don't lose sight of the people actually running the business. I used to see Steve a lot more when his office was in the middle of the building. The company has grown a lot, which may create more fires... but at the end of the day you need your engineers and analysts to keep the company afloat.


  2. Helpful (31)

    Disingenuous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Smart CEO Global leader in the space Great, high-margin, sustainable business model Known and trusted brand worldwide Growing Bright, experienced, talented and motivated colleagues Usually there is good work-life balance, interrupted by bursty but fairly regular insane stretches

    Cons

    An obsession with measurement leads to missing the bigger point all too often and driving perverse incentives as well as a silo'd, unhelpful org structure. A few examples - a product team wants to experiment with a promising new feature, and suspects it would drive more user engagement. But if that metric has not been previously identified as important or is difficult for someone in sr management to understand, then either the project will get killed or won't be applauded. Meanwhile a minor turn of the screw on a revenue-generating feature will require an all-hands on deck effort ironically without any holistic analysis of the ROI of that effort. In other words, hooray that we raised revenue on that feature by .5% but at what cost (direct cost and opportunity cost)? No one knows, because no one measured it. Further, you have sales or BD teams feverishly optimizing around their singular metric and potentially squandering a customer or partner opportunity for a value trade that is sub-optimal. If teams had better alignment and communication, TA could figure out the best first home for a customer and partner and work out the most logical order to grow that customer and mutual value. Sr management rarely cares about nor addresses this conflicts, it takes a few employees who care about the bigger picture - at direct personal cost to their own short-term success - to effectively do the right thing. Lots of hiring but without any evident positive effect on the process and products. One eng group has grown 2-3x over the past year, and the release process is totally chaotic and broken. Honestly things worked better when we had a few great engineers vs this mess of people all stepping on each other. The company constantly says that it is metrics-driven and a meritocracy, but when a team or an individual delivers on and *exceeds* stated goals (in some instances by 50%-300%), there is still unbelievably wide latitude given to management with annual reviews, awarding bonuses, and advancing employees -- coupled with the most opaque system I have ever witnessed. Zero transparency on the review, comp and bonus process. People should not be shocked during their annual reviews, especially when they over-deliver; they should be thanked and properly compensated. And - it should go without saying - employees should have expectations properly set by managers well ahead of the annual review. Much more training is needed here, and it needs to be pushed aggressively as a cultural norm to have open and host feedback with regularity. Majority of the focus in on a few small teams to eke out teeny tiny improvements to optimize revenue The weekly reports and product reviews talk about +.3% wins and similar micro-steps, which on the one hand makes sense for this relatively mature company, but also is about as dull as dirt in terms of interesting projects for smart people to work on longer term career objectives Promotions are virtually nonexistent, but the company is happy to ask already-busy people to take on additional roles during times of turn over. A lack of interest in retention has led to high turnover by really talented people up and down the seniority spectrum. There has not been a head of HR in well over a year, which speaks volumes about where the priorities and values rest. Lack of any organized effort to integrate acquisitions - teams, products, assets, etc. New opportunities (revenue, tech, partner) have no logical evaluation process or home / team. You could take a promising oppty to 3 different teams without any commitment or next steps from them. As a result, Trip misses out all of the time on being early to market in new areas and then turns around and blames people internally for not being part of the "cool new thing." Also very US-centric sr mgmt team POV. If they have heard of the company or technology personally, then they (sometimes) rally behind it, but if it's huge in a foreign market, good luck getting anyone's attention until it's way too late to structure a substantive agreement.

    Advice to Management

    Senior management should launch an aggressive and humble 360 degree audit of itself and the talent at Trip. This has been said before, but the exec team should take on a listening and learning perspective and assume it has strayed quite seriously in serving the broader team. Forced ranking systems have been shown to be inherently flawed again and again across the market. What do I do if I have a team of rockstars, do you really want me to force rank someone great into a "needs improvement" category who has outperformed? On what basis? Metrics have their place, but if they create perverse incentives, gamification of the system, and overly-complex matrices and endless reports that absorb employees' and managers' time (versus the work they should be doing), it's time to reconsider them. Also, if in some cases the reporting systems are unreliable, why are we tying incentives to them at all? When the financial incentive to refer a new employee outpaces the likely bonus available to an existing employee, you can imagine what kind of motivators and messages that delivers. Hire a competent COO STAT.


  3. Helpful (1)

    Excellent! Challenging and interesting work. Great office!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at TripAdvisor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    No insane hours. Amazing office perks. Great compensation.

    Cons

    Monthly company meetings. Not much else


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company with great people and great products

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun place to work, the people are great, casual work environment, dogs in the office, free food, catered lunch 3 times a week... There's really too much to mention.

    Cons

    There's a lot to do and you're definitely pushed. Sometimes there just aren't enough hours in the week.


  6. Helpful (22)

    Misleading and Disingenuous, worker mill...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lunch severed 3 days a week Snack bar with drinks Direct manager is pretty opened to work from home if needed

    Cons

    Where to begin. This is not a rant it is fact of what happened to me and others. They are very disingenuous during the hiring process. you are offered all these promises in the offer letter if you meet the goals. Your director and direct manager gives you a rave review and tells you that you are an exemplary employee and you have met and exceeded your goals and you are set for full bonus and salary increase this year. Then comes to actual salary increase of 0% and a tenth of the bonus promised in your offer letter. I was told this happens to everyone their first year, I had to ask, did I hear that right??? yes I did. very disappointing when one leaves a very good job to come to TripAdvisor in hopes of bettering them selves and then they are lied to during the interview process and in the offer letter. the praise does not justify the raise (or lack of) In good conscience I could not recommend this company for employment. There is a very high turn over here as the work life experience isn't great and the treatment of workers in-regards to compensation. I worked weeks away from my family and 15 to 17 hour days building this company out, and there was no thanks. My direct manager and Director were great but at the VP level i believe they are out of touch and don't allow the lower management to have any intercourse in the compensation benefits other than rating their subordinates. Also it is hard to get anything done as the upper management in my group manages by intimidation, everyone has their management style but in this case it makes lower management overly nervous to take acceptable risk in doing the job. Some may say that this is my experience only but, please read other reviews, I am absolutely sure you will find others just like this, along with some good reviews. For a college hire this may be a good fit and jumping block but for a highly skilled professional like me it was literally a slap in the face and insult. I can understand a low salary increase or bonus if the company was doing bad but, TripAdvisor is doing great.

    Advice to Management

    Middle management should be removed and replaced. Follow through on your promises of compensation and bonus and do not deceive new hires.


  7. Helpful (13)

    Used to have a great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -- Coworkers are very intelligent -- Flexible work schedule -- Standard perks -- beer and wine at happy hour, foosball table and video games, food all the time -- About to move into a giant new headquarters

    Cons

    -- Engineering culture has become very fragmented. In the years since I started, the social community has faded and it's harder to connect with engineers outside of your team. -- It's harder than it should be to switch teams, and hard to figure out how to advance your career.

    Advice to Management

    Do more to promote community among the engineering teams. Teams feel more isolated and less cooperative than they used to. Maybe provide mentors for new employees to introduce them to the culture and help them make connections to the established personalities -- it's very hard to get on the good projects or advance within the company without those connections.


  8. Helpful (6)

    A good Place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits and a strong salary even for entry level positions. The free lunch 3-4 times a week is good plus the unlimited snacks and drinks. A nitpick here is that they tend to restock the drinks nobody likes and cycle out the ones that I like and are gone. Developing is fast paced and changes can be shown to others very quickly after completion. This is a full stack development which allows for all engineers make their own design decisions for the implementation. There is good communication with the product managers which allows the engineer to give a fair amount of input. The people at the company are awesome. The culture tends to be laid back in the teams and the environment promotes asking other engineers for help on difficult sections. There are a bunch of training classes for spoken languages and other trainings. However they are not easily accessible or I never felt that they were easy to seek out. It would be better if fewer were offered at a time and have a visible place to access and sign up. There is some support for this but it could be better. There are plenty of things to do at the office, including video games, board games and a foosball table. But aside from the foosball table, these get rarely used if at all.

    Cons

    Mobility within the company is difficult. In order to switch teams or offices you need to be excellent at your current position. The culture for this is one of blame. Bugs you introduce are tracked and remembered indefinitely. These all detract from the excellent rating. This is a serious problem, if you are placed on a product that doesn't interest you, it is difficult to excel and switch to another part. Work life balance is not the greatest. Engineers are advised that 40 hours is the minimum, and working beyond that is a good way to show their exceptional work. The code base is not in the best state. Code is often copied and pasted which leads to errors or outdated code permeating the entire website. Encapsulation is not very well achieved because of this. Similarily the opposite can occur, where several different ways of doing the same thing are implemented as part of different projects which introduces inconsistencies. Code is rarely cleaned up, however there seems to be a push to do more cleanup projects.

    Advice to Management

    Give measurable goals and expectations for the employees. Give career advancement classes to the non managers and give incentives to do so. Promote a better culture where non-engineering tasks can be accomplished. This can be done by giving recommended break times or moving the entertainement stuff to a more accessible area.


  9. Helpful (3)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Great company. I had the chance to work with great people and a chance to meet some great people. I recommend it to those looking for a start!

    Cons

    I do not think the growth was very rapid in terms of moving up in employment. It is a great place to start, but I will not be here for 10 plus years.


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice benefits and salary They have nice working environment Everyone is friendly

    Cons

    There is nothing negative about this company


  11. Helpful (4)

    More..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great company feel - they plan a lot of activities for the employees and make sure you have everything you need in house.

    Cons

    Low salary - they really don't pay enough for employees to be able to afford living near the office/Boston - people live hours away and commute due to low salary.

    Advice to Management

    Figure it out!!



Showing 164 of 249 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.