TripAdvisor

www.tripadvisor.com

TripAdvisor Reviews

Updated January 23, 2015
Updated January 23, 2015
209 Reviews
3.5
209 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
161 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

140 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Amazing benefits including free healthcare, gym reimbursement, shuttles from Central and Kendall Square, free snacks, and much more

    Cons

    Not many, but some might pop up with the continued rapid expansion of the company. So far, so good with work-life balance.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Treats people really well, limited opportunities for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time

    Pros

    Great place to work, as it's a culture that cares if you get your work done, but lets you have a good time while doing it. Camaraderie is great within teams, and collaboration between teams is getting better. Very flexible for work/life balance.

    Cons

    Not a ton of opportunities for growth, communication between teams could use improvement

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Treats their acquisitions like dirt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Company benefits are way above others. Very generous! Good job!

    Cons

    As a newly acquired employee, they have treated us like second class citizens, talking down to us, and come across completely uncoordinated in their approach toward acquisitions.

    A cast of thousands all doing their own thing with no communication and coordination amongst each other.

    Advice to ManagementAdvice

    Figure out your acquisition strategy and figure it out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Welcome! And thank you for your frank feedback. I’m disappointed to hear that you haven’t had a positive experience. However, we’re continuing to learn how to best manage acquisitions. We recognize ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 25 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Newton, MA
    Current Employee - Sales in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your candid feedback. We recognize that change can be hard, especially when it comes with shifts in leadership and priorities. However, within a speed wins culture, there’s a continuous ... More

  6. 8 people found this helpful  

    speed wins, employees lose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Good benefits, some ability to telecommute

    Cons

    So much focus is put on making things fast, there's little to no focus on making things good. Quality suffers and employees, especially non-engineers, get micro-managed to the point where the output goals are nearly impossible to achieve. The sales department drives too much of the agenda, and given the valuation of this company, the pay is not great.

    Advice to ManagementAdvice

    Think hard about how important it is to make things fast. Eventually, if the quality continues to suffer, customers won't care. The review system is too easy to manipulate, and better models are beginning to emerge that will make TripAdvisor obsolete.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your review. You bring up an interesting point: As we continue to grow, we are maintaining our focus on speeds but stress that we need to do that without sacrificing quality or metrics for ... More

  7.  

    Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Specialist in Newton, MA
    Current Employee - Content Specialist in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Tons of great benefits, flexible schedule, relaxed work environment. TA is a company that understands the needs of your personal and family life, and is very flexible when situations arise. Exciting to work for a company that is still growing and has so much room to grow.

    Cons

    I honestly can't think of any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Work/Life Balance in a "Speed Wins" Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Content Specialist in Boston, MA
    Current Employee - Senior Content Specialist in Boston, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    The work environment is very collaborative and enjoyable. The company truly cares about their employees and offers great benefits. Everyone at this company is incredibly smart and you will learn something new from your peers every day. Things move very fast at TripAdvisor as the company still tries to keep its "start-up like feel" even though it is well beyond that point. Despite the "Speed Wins" Motto, this company promotes a great work-life balance and encourages its employees to travel and have fun.

    Cons

    If you are looking to grow laterally or switch tracks within the company it can be harder to do than at other companies. They offer classes in other areas to encourage their employees to grow, but in terms of making an actual title/role switch it seems hard to do.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fast Pace, Data Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst in San Francisco, CA
    Current Employee - Marketing Analyst in San Francisco, CA

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    If you like to be at company that's winning, TA is a good place for you. The company is very data driven and is both innovating and iterating at a pace that will keep it ahead of competitors for a long time.

    Pay is also competitive and there are many benefits and perks.

    Cons

    The pace is so fast that sometimes it can be overwhelming. Hiring can sometimes be slow which puts extra pressure on current employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good company for engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Newton, MA
    Current Employee - Engineer in Newton, MA

    I have been working at TripAdvisor as a contractor (more than an year)

    Pros

    TripAdvisor hiring process is very selective and they hire top-notch engineers from top schools (MIT, Harvard), but TA also has no ass*e policy.
    Very technical environment. The CEO has software background. It's a data driven company.
    Very good perks: Free catered lunches 3 days a week, soda, snacks, pizza, gym on site, Mac laptops. Tech talks every Wednesday.
    Good compensation.
    Flexible hours, could work from home.
    The company promotes from within.

    Cons

    Hectic environment, some people put more than 60 hours/week.
    "Speed wins" mantra doesn't always work.
    The communication between the teams could be improved.
    Huge code base and sometimes difficult to maintain.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    High growth company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Newton, MA
    Current Employee - Director in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    -Great benefits
    -Solid work/life balance
    -Good salary/bonus/stock
    -Free lunch and other perks

    Cons

    -Sometimes stressful (during deadlines, etc)
    -Headquarters technology isn't great for communicating with colleagues in other offices

    Advice to ManagementAdvice

    Continue to listen to employee feedback---in all locations. Communicate how the company scales its values and processes with global growth--and really apply it to how we work in the day to day and the culture overall (in all offices). But overall, great co with a strong future.

    Recommends
    Positive Outlook
    Approves of CEO

Work at TripAdvisor? Share Your Experiences

TripAdvisor

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.