TripAdvisor Reviews

Updated February 27, 2015
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24 Employee Reviews

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  1. 10 people found this helpful

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time

    Pros

    Started when part of Expedia. I loved the benefits and perks. We lost some perks when spinning off from Expedia. When I started, the company was smaller, teams were about 1/3 of the size they are now and I felt as though the treated their employees like gold....with mediocre pay but awesome bonus structure. Snacks, lunches, outings etc are great...but not enough to create career satisfaction.

    Cons

    Very poor management and very top heavy. "Lead by example" is not something practiced here. Nothing is confidential with your manager or HR. Teams are heavily micro-managed. Individuals who are successful in their positions are encouraged to stay in their position. Management is incredibly short sighted thinking you're best for the company at status quo instead of grooming you for greater things. They have lost many talented people due to this practice. Poor performers are consistently promoted due to "friendships" they have with senior management. That being said, promotion from within is incredibly limited especially when considering upward mobility within your own team. Morale is incredibly low. Annual raises are below industry standards and below cost of living adjustments.

    Advice to ManagementAdvice

    Clean house. The idea that you can find better outside the company for positions instead of within your own 4 walls is shortsighted. No one responds to the confidential surveys honestly. My team is "coached" on how to respond...on every survey you send out. Have employees review their managers and their manager's managers in the way they review themselves. Confidentially; and not TA confidentially but truly confidentially.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 9 people found this helpful

    Happiness means not working at TripAdvisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Nicely designed environment, beautiful salt water fish tank, free food & drinks (if that's what your going for in a career move), some (SOME) really good talent, useful website and excellent Iphone app.

    Cons

    Company projects itself one way, but internally acts very differently. Hugely political, so plan to play the game and it's not always nice. Roadblocks everywhere. Very poor to no leadership. Creativity killer. So quiet most days (w 200ish people), I used to call it the morgue. No objectives or plan laid out, just day to day work, nothing to work towards. No collaboration, no communication. Non-competitive salary (I make a lot more now that I have left).

    Advice to ManagementAdvice

    Lead. Inspire. Motivate. Manage. Like you've been hired to do. Recognize the talents and assets on your team, and tap those. Respect the members of your team. Take your ego down a few notches so you can actually see who is working for you. Don't (repeatedly) blow people off. Everyone's time is valuable, not just yours. Recognize that people come w skills and experience, so let them use them. LISTEN once in awhile.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 7 people found this helpful

    A JOKE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Newton, MA
    Current Employee - Director in Newton, MA

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    - great benefits/perks
    - catered lunch
    - gives back to the community
    - smart people
    - awesome product

    Cons

    - HR team is a joke. talk about the most useless group in the company. if you tell your HR rep something be prepared for the entire company to know. The leaders of this group are the worst i have ever seen
    - Managers who can't manage.
    - Lead by fear and intimidation
    - Speed wins isn't real. Everything takes forever to get done.

    Advice to ManagementAdvice

    Stop promoting people because you like them. Not everyone should be a manager or a leader. This was an amazing company years ago. Talk about going down the drain.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 10 people found this helpful

    Rough treatment by management team but great coworkers and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Product Manager in Newton, MA
    Former Employee - Product Manager in Newton, MA

    I worked at TripAdvisor

    Pros

    Gold-standard benefits, competitive salaries, stable high-growth company, smart and driven coworkers, great opportunities for young/new employees to learn and grow (to a certain point), easy access to highway for suburban people

    Cons

    Management team micro-manages, little room for experienced hires to grow, poor work-life balance, no thank yous or appreciation for good work, heavy territorial politics among senior management team, not easy access to the MBTA

    Advice to ManagementAdvice

    Give your mid-level managers enough guidance on what you want done and then back off and let them do their jobs. Stop reorganizing the company again and again.

    Approves of CEO
  6. 9 people found this helpful

    Experience Depends on Who Your Boss Is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor

    Pros

    TripAdvisor offers great benefits, but they're unfortunately overshadowed by bad middle-management and in my case, a horrible manager experience. Some of the benefits:
    - Pay is excellent
    - Benefits (health, dental, even pet insurance) are great
    - Free catered lunch three times per week
    - Unlimited snacks/beverages
    - Good number of vacation & sick days even for entry-level
    - Flexible in terms of time off/working from home (depends on supervisor, so I didn't benefit here)

    Also, TripAdvisor has a ton of great people who are passionate about their jobs, and you can learn so much from them if you have the opportunity to work with the right people.

    Cons

    My experience at TripAdvisor was horrible because of my supervisor. She got me in trouble for being motivated and trying to take on more responsibility (in addition to what my role already required), which is so counterintuitive. Although the company boasts flexibility as a benefit (working from home during storms or when sick, or adjusting hours slightly if you live far away), my boss was a nazi about it. One time I got into a car accident in an ice storm on the way to work, and went back home to work from there the rest of the day, and she still gave me a hard time about not coming in.

    Personal experience aside, there was also a lot of office politics in middle-management. Sure, the company went through some growing pains, which is understandable. But considering that the mantra is "speed wins," speed became impossible with the growing amounts of red tape around product reviews. Middle-management also manages by fear, so although the CEO encourages people to try new things even if it means failing, it's hard to take that leap when middle-management might hold your job accountable.

    Although they claim that they prefer promoting/hiring from within (essentially, switching departments) it's near impossible to do so. If anything, you'll be belittled for asking. Also, don't ever confide in HR for anything. If you tell one of them something in confidence, it will be the newest office gossip the next day.

    Advice to ManagementAdvice

    Steve, take a good hard look at middle-management. You claim to have a no-assholes policy, but you hired plenty to work directly beneath you. TripAdvisor has tons of great people who are smart, friendly, and passionate about making TripAdvisor a better site and product. But they're being stifled by several of the VP/Senior-level people.

    No opinion of CEO
  7. 11 people found this helpful

    Good reputation, but going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor

    Pros

    Good reputation, fast pace, free lunch, snacks, games on site, nice people (for the most part), somewhat flexible environment for work/life balance.

    Cons

    No career development, no pats on the back for a job well done, you're just hassled when things aren't going 100% as planned (think "office space"). Some of the worst managers I've ever had in my life - funny since the CEO says they have a 'No a-holes' policy. Lots of throwing under the bus at this company in general. No real leadership by management which leads to decreased productivity by employees in addition to things just not getting done or being done poorly. Management doesn't listen to employees nor do they treat people equally (lots of favorites played here). These reasons are why there has been an exodus from the marketing team in 09 when there was virtually none in years prior.

    Advice to ManagementAdvice

    Listen to your employees - you hired them for a reason so you should at least consider what they have to say. It shouldn't be your way or the highway.
    Re-think some of your processes - speed wins often undoes itself
    Be more personable
    Re-think your 'no a-holes' policy - either get rid of it or get rid of the a-holes- you know who they are. Lots of managers do NOTHING all day while employees work their bums off

    No opinion of CEO
  8. 3 people found this helpful

    Excellent to Good to Bad and worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at TripAdvisor

    Pros

    1- Great colleagues,
    2- Great office environment,
    3- Great HR incentives
    4- Not too bad pantry + great food / fruits and drinks galore

    Cons

    1- Imagine Boeing Factory securing an order for a 100+ fleet of new planes. Engineers are in placed, more engineers over hire to cope with the huge order. A structured production and QC process in place but where are the materials? Yet the company berates the workers for not working hard enough in producing the planes
    2- Fantasy vs reality: Management is not in tuned with the exact real challenges faced on the ground
    3- Too much fancy footwork dancing to a traditional folklore music tun turning it into a freakshow
    4- Changes ad-hoc and to the fancy and whims of the upper management
    5- Poor transparency and communication
    6- Biasness all around depending on the bosses you work for. Inconsistency in measuring staff and performance
    7- Company too complacent believing they are the one and only, best of the crop and clients should and will buy from them

    Advice to ManagementAdvice

    Wake up seriously before everything gets destroyed

    Doesn't Recommend
    Neutral Outlook
  9. 5 people found this helpful

    Working more than 2 years at the sales division at the Oxford branch office and ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Executive in Oxford, England (UK)
    Former Employee - Telesales Executive in Oxford, England (UK)

    I worked at TripAdvisor full-time (more than a year)

    Pros

    Good benefits to bring you in
    You can find excellent people who eventually will leave this company.

    Cons

    Poor coordination on the information disclosed from the marketing dpt to clients and sales dpt..

    Speed wins culture can have impact connotations such as the White Star Line,and the Titanic ..the fast you go eventually you will hit the iceberg so guess your conclusion.

    The company can promise you a good level of income which in reality is not easy to achieve due poor management procedures or inexperience team leaders.

    There isn't a clear best practice as there is too much favoritism among some 'friends' within the sales team division from which it creates a level of unfairness.

    From the sales perspective the customer support efforts are not fast enough neither brings satisfaction to the clients who in time will come back to you very disappointing as you can't go beyond.

    There is an existent disparity on the dynamics and pressure between the acquisition dpt and renovation team.

    Too much centralize decision from head office doesn't bring value to the UK office.

    No available opportunities to move between divisions and learn more from this company. and subsidiaries.

    At least for the Tele Sales division level this is not a job for some one who have very good sales experience as soon or later you will realise that the present product service needs more attention. Your values at some point can be compromised.

    Advice to ManagementAdvice

    Management needs urgently to identify motivational strategies to keep sales agents highly driven. This strategy cannot sorely be related about money incentives if you reach a target as it has shown doesn't work for everyone.

    Present sales manager needs to be more proactive instead of sending emails back and forth from head office, it needs to hold at least an open session to all sales members to keep the sales division up front. and motivated.

    Best practice needs to be enforce among country groups and Team Leaders.

    Team Leaders urgently need more training in terms of managing people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Oxford, England (UK)
    Former Employee - Sales Agent in Oxford, England (UK)

    I worked at TripAdvisor full-time (less than a year)

    Pros

    - Excellent location, brilliant environment

    Cons

    - very stressful job
    - disrespect to sales agents
    - poor internal communication

    Advice to ManagementAdvice

    - Treat your sales agent as a mature

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your feedback and I’m sorry to hear that you did not have a positive experience at TripAdvisor. We welcome feedback as an organization, and do try to make improvements based on the ... More

  11. 4 people found this helpful

    If you are a fee earner its fantastic. If you are a support function its terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at TripAdvisor full-time

    Pros

    Fee earners are paid fantastically, with plenty of promotion opportunities.
    Office environment is fun and casual
    The benefits are brilliant
    Great level of autonomy in many roles

    Cons

    Poor salaries for support staff
    Poor promotion for support staff
    The Newton office (Head office) are treated like an ivory tower

    Advice to ManagementAdvice

    start to appreciate support staff who are the unsung hero's of your business

    Doesn't Recommend
    Disapproves of CEO

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