TrustCo Bank Corp NY

  www.trustcobank.com
  www.trustcobank.com

TrustCo Bank Corp NY Reviews

Updated December 18, 2014
Updated December 18, 2014
20 Reviews
1.9
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TrustCo Bank Corp NY President, CEO, and Director, TrustCo Bank Corp and Trustco Bank Robert J. McCormick
Robert J. McCormick
12 Ratings

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    If you have banking experience, don't waste your time and energy with Trustco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Tampa, FL
    Current Employee - Assistant Manager in Tampa, FL

    I have been working at TrustCo Bank Corp NY full-time (less than an year)

    Pros

    Small bank atmosphere and loving customers

    Cons

    Let's begin. The pay is outrageously low!! They pay you $0.35 per miles, when the state of Florida by the IRS should be $0.56. They still $0.21 from each mile that the employee drove as per their request. This has to be illegal somehow. Then you get categorize as “not a team player”, because you don’t want to drive around for hours and cover other branches. The "technology" consists of machines that haven't been used since the Flingstone’s era. I'm honestly amaze that people are still satisfied banking with this place, of course their main client base is made up of people who probably are not up with the 2000 technology. Some clients are ok that when they deposit cash, it will be posted the next day. CASH!!! It should be available the same day! The entire operation is run very shoddily. When an employee gives a recommendation or their opinion, they will take it as a negative input. This company DON’T WORK PRO-ACTIVE, THEY WORK REACTIVE. They react depending on the situation. Their answer to everything is; call the next branch. The BOM manual that is on line is ridiculous, have of the procedures are under construction, the information is incomplete. The physical book at the branches, are from the 2004. For a banking prospective, the rules, procedures and regulations change constantly. The management recommendation is to contact other branches and get your answer.

    The training is very poor, awful or a joke. The teller training, you are suppose to go to another site, however, don’t expect for them to pay for a hotel. Their expectation is for you to drive from point A to B daily, regardless of the distance. I was supposed to be train at the branch for the teller training. WHAT A JOKE, you received a manual after two week of been there. The only training that I got was a huge binder and the trainer went thru each page and discusses each item, once a week. However, not everything is in that manual. Their management skills are horrible. Sometimes, not even a good morning. Where do they get some of these managers, from under a rock? They don’t want to help, since the majority doesn’t hold college degrees and are very insecure. However, little that they know, you can be a very successful person with out a degree. A good manager, will train the person under them, to be able to grow, learn and take over a new journey.

    Supply, if you want something that will help you ease your production, please purchase the item yourself. If you ask for two rims of paper, you will receive one, The supply is always cut in half. I have seen branches ran out of paper, and the manager in charge has to run to the nearest supermarket and purchase some. If you ask for steers for the coffee, they will sent you a hand full of maybe 25 in plastic bag for the branch. Why having coffee machines, when half of the time, the branches run out of coffee for the customers.

    Advice to ManagementAdvice

    You let some great people walk out the door. Train your upper management, to become people person. Get your HR people involve on the issues and don’t ignore the situations. Collect the entire $15 gift card from the employees and invest it on updating the system. I’m sure that they will give it back gladly. Donate the sharp machines to a museum. Take a look at some of the branches, your manuals and training tools. I really don’t understand how you guys pass some of the audits, perhaps, because they are only internal auditors. Save money on supply, by ordering locally. By shipping every single item from upstate is not the solution and it is not cost effective.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    DO NOT WORK HERE!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TrustCo Bank Corp NY

    Pros

    The people you work with are cool and the customers are great.

    Cons

    The pay that you receive and the horrible way that you are treated by upper level management makes this a truly terrible company to work for. They pretty much come right out and tell you how little they appreciate their employees and they back it up with horrendously low pay and bad treatment. It is almost like the employees should be grateful that they were even hired when it is the company who should be grateful that people would want to willingly waste their lives working for them. Do yourself a favor and wait for something better.

    Advice to ManagementAdvice

    Waste of time giving them advice, they don't care what employees have to say and they only use it against you.

  3. 1 person found this helpful  

    Pay is absolutely terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrustCo Bank Corp NY full-time

    Pros

    People that you work with are friendly.

    Cons

    No regard for how far they make assistant managers travel.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 5 people found this helpful  

    Low pay, even lower appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TrustCo Bank Corp NY full-time

    Pros

    The only pros I can come up with are the people I work with. Honestly, they are the reason I haven't gone out of my mind working for this company.

    Cons

    Ha! Well, let's begin. The pay is outrageously low, especially when newer hires are just starting who make more than the people who have been there for a time do. This has to be illegal somehow. There is something seriously wrong when someone who is just starting makes even a dollar more than someone who has more experience, how can they justify this logically!?. The "technology" consists of machines that haven't been used since the caveman era. I'm honestly shocked that people are still satisfied banking with this place, of course their main client base is made up of people who probably knew God personally so this is understandable because these people are so set in their ways they refuse to change anything. The hours are ridiculous, there is no need to stay open until 6 four nights out of five, maybe they could keep the hours on Friday but even that is a stretch, and opening the drivethru at 8 is completely unnecessary as my branch does not get any customers at the window until eithr 8:30 or even closer to 9. The entire operation is run very shoddily with little to no appreciation for the "lower end" employees, it's no wonder the place has so much turnover.

    Advice to ManagementAdvice

    I seriously recomend that the higher ups listen to their lower level employees, although I doubt they ever will because they genuinely do not care about them, which they take every opportunity to prove with their laughable pay, ridiculous hours, and ways they love to waste money, ie- the use and maintenence of sharp machines which are outdated and in so much need of repair that they may as well just be given to the garbage dump.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Orlando, FL
    Current Employee - Branch Manager in Orlando, FL

    I have been working at TrustCo Bank Corp NY full-time (more than an year)

    Pros

    Manager - Looks good on a resume

    Cons

    Where do I begin

    Hours - This is a joke and I would love to know how they even get away with it. We work 8 to 9 hours a day with no break. How can you take a break when there are only 2 employees at a time in the branch? Sometimes there are 3 employees, however it is usually 2 Tellers and 1 Platform. The Tellers can not relieve the Platform for lunch due to not being cross trained. So Platform can not take a lunch but yet is docked for it. Thursday and Fridays we work until 10 hour days and again for Platform, i.e. Managaer or Assistnat Manager we work the full 10 with no break. How can you allow this? You rotate your assistant managers between 2 or more branches in any given week and if the assistant goes over on time the Manager gets written up for allowing over time. I mean are they serious.

    Security - You put my life and other employees life in danger. If a robber wanted to rob a bank, this would be the place. Again - the staffing is a concern and not to mention the locations of some of these branches are a concern as well. For instance your Sweetwater branch, its at the back of a plaza located off a side road with poor lighting. Can we talk about fearing for ones life.

    Pay - This is equally a joke. As a manager you expect us to handle the branch staff, make business calls, realtor calls, work long hours with no breaks and write up and process all loans, including MORTGAGES.... and only pay base of $32k minimum. REALLY????

    Shops - Trustco Bank does its own shops on their employees. These shops consist of sending another employee from New York to Florida. The employee then goes into each branch in Florida makes a deposit and then speaks briefly to the Manager or Assistant Manager. Then compiles a report to the "Area Manager" and based on that report and rating determines if that Manager is going to receive incentive pay. 8 out of 10 times the New York employee doesn't give good reports. Managers get chewed if the report states that the Manager did not stand up to greet them. However, I will state I stood every time and still was told I did not stand. Are you kidding me - we knew it was a shop one because the other nraches called ahead and gave a description of the person and 2 the moment they made a deposit into their own Trustco account and we seen it was a NY account we knew. So who are they fooling and bottom line this is just a way to not pay incentives to your employees.

    Advice to ManagementAdvice

    Hire more branch employees - Branch should have 1 manager, 1 assistant, 1 head teller and 1 teller.
    Pay your branch staff. If you pay from the bottom of the barrel you are going to get bottom of the barrel employees.
    Stop cheating us on incentive pay. Hire an outside company to do the shops, that or just don't do them at all. It's not fair to shop a branch that only has 2 employees. If one is on the phone and the other with a client what do you expect. Again - STAFF YOUR BRANCHES CORRECTLY. Oh and really there is no need for every branch to be opened on Saturdays. All we do is sit here and waste money. Cut out the Saturdays and what you save here you can spend on STAFFING YOUR BRANCHES CORRECTLY.......

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    We Lie, We Cheat, and we Steal...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrustCo Bank Corp NY full-time (more than 3 years)

    Pros

    They teach you the best ways to con customers and cheat the system to add fees where other banks would not dare.

    Cons

    Banking system is way out of date. I could have stole more of our customers money faster if they just update there network.

    Advice to ManagementAdvice

    Update our system

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    honestly dont care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TrustCo Bank Corp NY

    Pros

    Good place to work at if you have a good branch manager and head teller

    Cons

    Low pay will transfer you randomly even if you dont have transportation

    Advice to ManagementAdvice

    None actually they make a lot of money they really dont care about anyone, unscrupulous company by definition. They def could treat their lower employees better. they pay could be much better and some general consideration for your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    No go Trustco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at TrustCo Bank Corp NY full-time (more than an year)

    Pros

    ...... looks good on the resume

    Cons

    1) Branch management training is very poor. After a week of going through teller training you are put into the branches as a teller for two weeks than put into their training program for 6 weeks once a week. Training is awful and is often left to the managers in the branches to help assist you.

    2) LOW LOW LOW PAY! - hourly pay is just not cutting it when you get 0 COMMISSION on writting up morgages/refi/ HECL's.

    3) Traveling!- Customers complain about not seeing the same manager every week. since this is a floating position, you are sometimes put into 2 different branches in one days time.

    4) Poor employee appreciation. Tellers and managers seem worn out, and often not to pleasant to new faces(employees)

    5) Higher up management is a joke. These people dont have college degrees and make their employees stressed with "shopps" and have little appreciation of what lengths managers and tellers go through day in and day out.

    Advice to ManagementAdvice

    Management needs to look at the employees for advice and comments about what they are doing wrong and what they need to work on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    no growth,pays very low ,managers do every thing with out an assistance,trying to save on labor most managers work 6 day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Center Manager
    Current Employee - Financial Center Manager

    I have been working at TrustCo Bank Corp NY

    Pros

    It is good for people who has no college edcuation.from regional to VP are not college edcuated.

    Cons

    no room for growth. low salary. Inaddition,employee don't stay long. every branch new faces every week.
    If employeework more than 40 hours don't get paid. some times manager or assistance manger get a warnning for allowing some one work over time.

    Advice to ManagementAdvice

    take care of your tellers they are the one dealing with customers.

    Doesn't Recommend
    Disapproves of CEO

Work at TrustCo Bank Corp NY? Share Your Experiences

TrustCo Bank Corp NY

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.