TrustCo Bank Corp NY Reviews

Updated July 20, 2015
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TrustCo Bank Corp NY President, CEO, and Director, TrustCo Bank Corp and Trustco Bank Robert J. McCormick
Robert J. McCormick
4 Ratings

8 Employee Reviews

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  1. Stepping stone on way to something better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Albany, NY
    Current Employee - Teller in Albany, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TrustCo Bank Corp NY part-time (Less than a year)

    Pros

    Easy "in" to banking, little experience required Good resume builder for jobs at other companies Some great customers and employees

    Cons

    Terrible pay (lowest in the industry), which leads to high turnover Technologically outdated Managers have little flexibility Outdated systems cause unnecessary delays and frustrate customers Very rigid fee policies leave little room for managers to heed reasonable customer requests

    Advice to Management

    Increase pay if you want to retain talent! Trust branch employees to make reasonable decisions


  2. Helpful (1)

    Unappreciative of employees hard work and efforts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    It is a great place to learn how to be a teller or manager. Being a teller at this company is very easy and perfect for a college student looking for a job. The customers are always a pleasure to talk to and service. The company does pride itself in its customer service towards its customers.

    Cons

    Trustco does not pay the tellers and the managers what they are worth. The hours are long and there always seems to be a shortage in the staff. It has a very high turn around rate. They just can't seem to keep their employees. The managers are required to do more than managers that are at other banks. Other banks have several experts to do certain positions at the branch level. The salary for a manager at Trustco is very low for the amount of workload and requirements that is expected of them.


  3. Helpful (1)

    Job offer not accepted

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The interview process was good, a phone interview then face to face. I interviewed for a part time teller by phone and was then contacted to interview for a branch manager position.

    Cons

    After interviewing for two positions, I was offered a different position. The job offer for an assistant branch manager, which requires travel to different locations, paid $28,000 a year. Average salary for assistant branch manager in this area is $38,000 a year. They were unwilling to get closer to decent salary. Job offer was not accepted.

    Advice to Management

    Find out what salary expectations in branch areas are so you can compensate your employees accordingly. No one wants to feel like they are underpaid.


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  5. Doesn't care about employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Always room to move up

    Cons

    Have to meet goals in a crumbling economy.. If they are not reached then you no longer have a job.

    Advice to Management

    Whatever happened to customer service being the number 1 priority? You let some great people walk out the door


  6. Helpful (1)

    Opportunity for many different positions/responsibilities within the company but you will be underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good entry level positions. They are willing give employees opportunities and they generally look fill positions from within.

    Cons

    Extremely underpaid compared to similar positions within the area/industry. Best opportunity for promotion is in the branch but expectations/pressure by upper management is overwhelming. Once you move to an internal position the opportunity for salary increases becomes much more difficult.


  7. Helpful (1)

    good job if you have no education

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Saratoga Springs, NY
    Former Employee - Teller in Saratoga Springs, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY part-time (More than a year)

    Pros

    they hire anybody, high turn over rate

    Cons

    they hire anybody, very low pay!

    Advice to Management

    upgrade!


  8. Irregular schedules, little consistancy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TrustCo Bank Corp NY full-time (Less than a year)

    Pros

    -Some of the managers will truly take you under their wing and give you "on your feet" training. That will serve you well in the future. -You will gain experience that will transfer well to another bank when you leave after 6 months.

    Cons

    -The schedules are constantly changing -Low pay -Very Very little recognition for Assistant Managers and Tellers -Extremely poor management training -Extensive travel (sometimes being told at 8am that you have to go to a branch AN HOUR away) -Terrible bank software and systems -Terrible hours (8 - 6 is a little insane when NO ONE comes in past 5) -No commission for the Assistant Managers who do all the traveling and write ups.

    Advice to Management

    Keep the schedules and locations consistent. Increase the pay.


  9. Lacking in recognition of employees at branch level

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    onw of the better reasons to work for trustco is that it is relativly an asy job as a teller. doing the same things day in and day out makes it easy to learn and knowwhat you are doing. also having interaction with some of the reat customers makes it worth it.

    Cons

    trustco tends to pay their employees less then other banks would for doing the same amount of work. the hours are poor, being that we are scheduled to be at he branch when there are NO customers. poor use of resorces

    Advice to Management

    I think they should treat their employees better. whether it be higher salaries, bonuses more often then once a year, or just some basic recognition and appreciation for their employees other then managers.



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