Tucows

www.tucows.com

Tucows Reviews

Updated September 22, 2014
Updated September 22, 2014
18 Reviews
3.1
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tucows President, CEO, and Director Elliot Noss
Elliot Noss
12 Ratings

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Customer Service department needs new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)

    I worked at Tucows full-time (more than 3 years)

    Pros

    -Great company for developers and engineers (but not other departments).
    -Daily fruit provided to employees
    -Great social events

    Cons

    -The management (Directors) of customer service team run the team like boot camp. Feels more like a call centre environment rather than a support environment. Not much respect or recognition is given to employees. It's their (management's) way or the highway.
    -No room for growth. If you do wish to progress in your career, you are not given a chance. Sometimes I have seen examples of employees being held back by management intentionally as they require their resources else where.
    -Company doesn't reimburse you for taking courses.
    -Horrible schedule
    -Biased reviews. No metrics to go by.
    -Always try to do more with less. Consistently understaffed.
    -Favouring some employees over others
    -Stressful environment with back to back calls.

    Advice to ManagementAdvice

    Reshuffle management. As long as the same directors are around, not much will change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Customer Service Department Run Really Badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Toronto, ON (Canada)
    Current Employee - Customer Advisor in Toronto, ON (Canada)

    I have been working at Tucows full-time

    Pros

    - stable hours
    - company is reputable
    - great benefits
    - free fruit throughout the day
    - knowledgeable and caring team leaders
    - Nice offce chairs
    - friendly receptionist
    - cake sometimes
    - will look good on a resume due to the industry being covered (mobile Android services in particular)
    - Great opportunity to use as a stepping stone to a better career somewhere else
    - nice patio to sit on during breaks complete with a BBQ

    Cons

    - non competitive salary
    - shift work that does not respect family life balance
    - vindictive "political" management that treats (terrorizes) front line staff with a lack of respect while putting up a veneer of respectability to those management reports to.
    - Feeling that it's much better to keep your mouth shut than offer any input at all
    - Offering input will often end up giving you a bigger workload with no thanks or extra pay. Or fired.
    - performance reviews/manager meetings that are "set ups" (it's predetermined if your review is going to be "good" or "bad" even if you ARE doing "good" or "bad". Your work reviews are often based on office politics rather than actual metrics. Reviews based on management petty personal likes and dislikes rather than actual performance even when being reviewed by caring team leaders
    - being expected to work every single Holiday by department management with a complete lack of respect for family life balance
    - Customer Advisors often miss staff appreciation parties and staff events - ironically due to having to work (parties that could have been scheduled when everyone was off). The "appreciation" parties are scheduled to fit the downstairs developers departments schedule, as well as management's schedule. The scheduling needs of those upstairs is ignored.
    - Huge gulf between downstairs developers and upstairs Customer Service Advisors in terms of (feeling of) respect, pay and overall treatment
    - call centre type setup. A distinct feeling that staff are not looked at as professionals but as McCall Centre Employees by both management and downstairs half of the company
    - new processes introduced with little to NO training at all. Staff expected to instantly understand new processes despite lack of product training. Failures in terms of customer satisfaction passed onto/blamed on front line staff and team leaders by senior management rather than taking responsibility for THEIR failures
    - very little room to advance despite promises of implementing a better advancement structure
    - lack of appreciation from Management
    - the feeling that one can never "do enough", even when giving one's all
    - Being asked to come in at 7 in the morning for staff meetings by department management when shift doesn't start until 12 (senior management starts at 8, very convienient. For them)
    - fellow colleagues that for the most part are "putting in their time for a cheque" rather than being excited to go to work
    - constantly berated when doing things wrong, ignored when doing really great things
    - almost no communication between upper elechon management and upstairs staff. All communications handled through one senior manager. A feeling of not only being disconnected from the rest of the employees downstairs, but also of not being considered as important

    Advice to ManagementAdvice

    Tucows is currently seen as a stepping stone to bigger and better places. Start treating your staff properly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not exciting but a stable company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tucows full-time

    Pros

    Great employees to work with. Access to public transportation. Location is convient to highway access, though traffic may be congested at times. Pay is relatively good, but high work expectations reflect the level of pay.

    Cons

    No job security. No recognition of employee effort. Frustrating work environment, Poor communication. Low employee morale. Difficult to work with management. This company had lots of potential but change is slow and upper management is slow to respond.

    Advice to ManagementAdvice

    Better staff/management communication is essential to morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Tucows? Share Your Experiences

Tucows

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.