U-Haul
3.0 of 5 199 reviews
www.uhaul.com 50 to 149 Employees

U-Haul Reviews

Updated May 24, 2014
All Employees Current Employees Only

3.0 199 reviews

                             

61% Approve of the CEO

U-Haul CEO Joe Shoen

Joe Shoen

(96 ratings)

52% of employees recommend this company to a friend
31 Employee Reviews Back to all reviews
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    Upper management.

    Program Manager (Current Employee)
    Phoenix, AZ

    ProsNot much pros except for insurance was pretty good.

    ConsVery, very low pay for all the work that you do.

    Advice to Senior ManagementUpper level management needs to learn to get along, and get rid of the bully like mentality.

    No, I would not recommend this company to a friend

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    My experience working for U-Haul was deplorable.

    Customer Service Representative (Former Employee)
    Toledo, OH

    ProsMy co-workers were very friendly and helpful, and I liked learning new skills and working with my hands on the job.

    ConsDealing with management was a nightmare. I never heard a co-worker speak of upper management and differently either. The don't care about their employees and treat them as expendable.

    Advice to Senior ManagementTreat your employees with some respect and dignity, and make them feel proud of themselves for all of the hard work and effort it takes to do that job.

    No, I would not recommend this company to a friend

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    not the best but not the worst

    Anonymous Employee (Former Employee)

    Prossteady paycheck, will meet good people

    Conslong hours, no appreciation for a job well done, management pretends to care but truly dont

    Advice to Senior Managementlearn some people skills

    No, I would not recommend this company to a friend

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    Part-Time Customer Service Rep

    Customer Service Representative (Current Employee)
    Nashville, TN

    ProsGreat environment. There is a bond with all other U-Haul employees, regardless of their location or position. Scheduling is done by the manager and it's easy to get off on days that you need. I enjoy the work. U-Haul treats customers fairly and doesn't condition us to "up-sale" them to bigger trucks or more expensive insurance options like most rental companies.

    ConsVery few opportunities for growth. Upper management positions are held onto for dear life. The only way a job opens up is if someone retires or dies. I have a 4-year degree and can't seem to find a better position than part-time/minimum-wage.

    Advice to Senior ManagementMake it easier to advance within the company, especially to those who put up solid numbers and generate customers.

    Yes, I would recommend this company to a friend

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    Too many hours, too little pay

    General Manager (Former Employee)

    ProsSteady income, nice interaction with returning customers

    Cons55 hour minimum week, usually is about 60+. 6 day a week minimum schedule during the busy months. If you get an alarm call, storage call and you need to go to the center in the middle of the night you are required to go. Personal cell phone number is listed online, in store and on the door. You are required to give your number out and they don't even pay fo it. Hope you like calls at 3am.

    Advice to Senior ManagementToo much of the "good ol boys club" going on. You put people in positions that don' belong there just because they are buddies. Meanwhile when you see that persons numbers going down you fire all the new people who are making mistakes and who haven't been properly trained to cover your buddies butt. I saw this about 5 times in 3 years.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Company if you don't mind low pay and low chance of promotion

    Senior Manager (Current Employee)
    Phoenix, AZ

    Proswork culture is great if you stay away from senior managment.

    ConsLow pay in comparison to job titles. Expect to make $10,000 a year less compared to other businesses. Force you to work overtime during peak season (expect 52 hour weeks) and will not allow you to work over 40 hours outside of peak season (don't plan a vacation).

    Advice to Senior ManagementImrove your open door policy. The CEO has one, why don't you.

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    Area Field Manager

    Area Field Manager (Former Employee)
    Houston, TX

    ProsField support was ok. The dealer's within the route for the most part were an extended family, and the company benefits were good.

    ConsLocal management constantly pulled you off of what you were doing to address something that could have waited which simply created more work. Long hours for little pay

    Advice to Senior ManagementMarkeing Company Presidents have to much freedom to add to the Area Field Manager's or General Manager's work, which is in direct contrast to company policy. Usually at the request of their supervisor or Area District Vice President. The quality of the work done is poor and simply has a trickle down effect to customers, and company employees.

    No, I would not recommend this company to a friend

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    Don't care about employee's or customersbout customers and employees

    Ecenter Sales & Reservations (Former Employee)
    Phoenix, AZ

    ProsWork from Home, decent income during the busy times.

    ConsCustomers are very unhappy and stressed because they are moving. If they were explained things more they wouldn't be. Most of the consultants will hang up if they can't answer a caller questions because they want to get their commission. Lot's of technical problems with the computers at corporate that are outside of your control and then you loose commissions as a result. They don't give you the hours you request, and I was pretty open. All I wanted was to have two days off a week together for at least half the month. They didn't need to be weekends.

    Advice to Senior ManagementKeep the good employee's who care about the customers even if they have technical challenges outside of their control due to the purchase of a new home.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Was okay when started, but dreading during the last year

    Anonymous Employee (Former Employee)

    ProsFlexible with school
    Opportunity to be pay well as a sales rep
    Easy going co-workers
    Bonuses
    Location

    ConsLong hours on Saturdays
    Very busy during the summer
    Management sometimes difficult to work with
    Parking structure
    Unpredictable hours during slow season

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    Good for a college job

    Customer Service Representative (Former Employee)
    Wichita Falls, TX

    ProsEasy job if you don't mind rude customers

    Conspay sucks, customers are mean to you

    Advice to Senior Managementpay the people that deal with your customers a remotely decent wage

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at U-Haul reviews and ratings — including employee satisfaction and approval rating for U-Haul CEO Joe Shoen. All 31 reviews posted anonymously by U-Haul employees.