U-Haul

www.uhaul.com
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U-Haul Reviews

Updated February 8, 2015
Updated February 8, 2015
50 Reviews
2.0
50 Reviews
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U-Haul CEO Joe Shoen
Joe Shoen
50 Ratings

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance (in 23 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do (in 14 reviews)


Cons
  • Will only give you part time hours even if you don't need health insurance (in 19 reviews)

  • Upper management not asking enough question upon dismissal of employee (in 17 reviews)

More Highlights

50 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Company expects way too much for what they pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at U-Haul full-time

    Pros

    Fast pace of work, the company knows their market, their customer and how to meet the need extremely well. Stores are well stocked, properly displayed, lots are well equipped with well maintained equipment and the concept of safety first is etched into every employee.

    Cons

    Pay rate is low compared to the complexity of the job and the stress levels involved. Management expects perfection, and provides training -- but without the time or budget to properly train GM's or employees. Upper management have all been with the company so long, and the company motto to GM's and CSR's is "figure it out". "Fix that or get fired". The threat of job loss is ever present, no stability now sense that the employee is a valued asset to be cultivated and and encouraged. One of the worst -- actually, THE WORST environments/atmospheres I have ever worked in.

    Advice to ManagementAdvice

    Shrink all the fees that feed the ADVP's and Upper Management and up the hourly rate to the CSR's a buck an hour or more, and GM's need another $10K to the base salary for a 60+ hr, 6-day a week required job. More attaboys. The constant negative focus on the 3-7% that needs improvement without any positive reinforcement makes this job feel like punishment.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Antiquated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at U-Haul

    Pros

    Relaxed company culture, decent benefits, fellow co-workers

    Cons

    Very unorganized, outdated technology, and behind-the-times management style.

    Advice to ManagementAdvice

    Don't micro-manage, at least give employees an annual cost-of-living increase in pay, offer programs that benefit all employees in some way, not just a select group (i.e. military service, married), seriously consider listening to the ideas of the employees who do the job to create better work flow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Worst job ever. Play favorites.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservationist in Pflugerville, TX
    Former Employee - Reservationist in Pflugerville, TX

    I worked at U-Haul

    Pros

    Hours not bad. Sundays open til 5

    Cons

    Everything. Nothing really awesome. Barely breaks unless you smoke

    Advice to ManagementAdvice

    Work on it. Stop pretending

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Good crews, okay boss, petty middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detail Specialist
    Current Employee - Detail Specialist

    I have been working at U-Haul part-time (less than a year)

    Pros

    Hours are consistent across the board and relatively flexible if early warning is given of changes. Friendly coworkers and many of them willing to help in a pinch if a task proves to great.

    If you land a full time position you get a steady stream of hours with relatively simple work and generous break time.

    Cons

    Depending on your position and pay grade middle management will take every chance to walk all over you. I am a part time moonlighter with a valid need for full-time employment and a position that could easily benefit the facility and speed up the equipment repair and turnover rates.

    Slow job progression and almost no pay raises with the average time to promotion ranging from 13 months to 2 years. If you work at a regional facility and you are not hired to a PM line or van body/re-imaging you will have to endure very long periods without compensation or progress.

    Almost no training was involved in my particular case and instead was expected for me to know from day one.

    Also it should be noted that the in company insurance sometimes will ignore direct input, even after declining benefits they may still activate them which is deducted from your paycheck.

    Advice to ManagementAdvice

    Don't belittle the moonlighters personal sacrifices just to keep your product moving, personal health and welfare should come first for management. However, after two seasons, dozens of exposures, and slew infections it is taking its toll, your employee's health is more important then your quota.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Useful resource for income if you are moderately desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at U-Haul

    Pros

    Very easy to obtain work at U-Haul. Application process is easy and due to extremely high turnover (see Cons), there is almost always positions available for immediate hire. Starting pay ranges from $10 to $12 per hour depending on the location and the fiscal strength of the center you apply at. Continued "education" program allows for employees to continue improving their U-Haul specific related skills measurably through a company-created curriculum available through their employee access Intranet. The job itself is relatively easy and that applies to all positions.

    Cons

    I have never worked at a place where customers are more sullen, manipulative, generally angry and downright disrespectful. Hey, I get it-- everyone hates moving. I know I do. The level of asinine behavior that one must deal with from the customer base is constantly high and any given day can bring you your worst customer service experience from an employee standpoint that you can imagine (and I've been praised by customers and employers alike for my adeptness in customer service in many jobs for years, so this experience is not attributable to me "just having a bad attitude"). The company itself offers poor benefits and attempts to keep all employees on part time schedules to keep their payroll down and less people eligible for full time benefits. Overall, this job is an excellent placeholder if you have recently become unemployed and have lots of bills that aren't going to just stop coming because you lost your income. Since you won't be working full time most likely, at least you'll have more time to search for your next job after U-Haul. People constantly come and go.

    Advice to ManagementAdvice

    Commit more energy to staffing and provide better pay and benefits to your employees. Build real teams instead of treating employment like a revolving door.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    Poor training breeds poor results.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at U-Haul part-time (less than a year)

    Pros

    It's nice to move around while you work instead of having to sit at a desk all day.

    Cons

    The extent of their training is to have you watch videos online. When you ask questions, you vague responses - usually a few words back at most. Horrible communication lends itself to employee errors.

    Manager had nothing nice to say about anyone - ever. Complained about anything and everything from the time I walked in the door to the time I walked out.

    My center was constantly understaffed. Centers take shortcuts to keep up with the demand for their trucks. There is no way that all of those things are safe, considering CSRs frequently have to skimp on safety inspections to keep up with the pace of the work.

    Our parking lot was always overcrowded because we would have only one person working on cleaning and returning the rental trucks, and our parking lot was often at about 130 percent capacity.

    I worked for four hours per day and came home with about $28 after taxes. The pay is slightly above minimum wage where I live, and the work is demanding for that pay grade.

    U-Haul has no regard for your personal schedule. People are seen as employees, not people.I was ultimately fired because I asked to go home an hour and a half after my scheduled shift had ended.

    BOTTOM LINE: Rude customers, crowded parking lots, drama between the co-workers and management personnel and disregard for employees makes this a chaotic and frustrating place to work.

    Advice to ManagementAdvice

    Train your employees so that they are adequately prepared for the job, and treat them as people - not just a means to higher profit.

    Find a way to make your rental system practicable. In theory, routine inspection/cleaning/repairs/exceptional customer service sounds great. In practice, there are simply not enough CSRs on hand to do all of this work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Purely and fully bottom-line driven organization with little regard for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL

    I have been working at U-Haul part-time (more than 3 years)

    Pros

    Good GM with solid management skills at my location. Co-workers are friendly, professional and always willing to act as a team.

    Cons

    Company views employees solely as a means to an end. General philosophy is that any moron off the street can be a CSR and thus they are compensated in that manner. This has been clearly stated by upper management. Not at all competitive starting hourly wage as I doubt the company conducts any type of compensation survey of similar positions in the market. Work is very pysical and requires a good mix of technical, mechanical, customer service skills and an ability to deal with what are often difficult customers. Yes, this is retail and should be expected, however, there are other employers who at least value effort; this company does not. Employees are expected to take in-depth online training on their own time (at home) which is clearly a violation of Federal Labor Laws as your are not compensated for this requirement. If you're looking for interim work, have no expectation of a career and understand that you are simply a utility for uhaul, you would be a good short-term fit until you find something more suitable. Decisions are often made by those who have never worked a counter and employee input is implicitedly discouraged. Shut up; work.

    Advice to ManagementAdvice

    Management doesn't care what anyone's advice is. Don't expect that your opinion will influence any decsion. Company enjoys success on the backs of their employees and a market in which there is no real competition with a similar business model. The culture, if you can call it that, resembles that of what existed before organized labor.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    No Man's Land

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Virginia Beach, VA
    Current Employee - Customer Service Representative in Virginia Beach, VA

    I have been working at U-Haul part-time (more than a year)

    Pros

    Steady work, even if often mistakes are made. I have never seen such incompetence anywhere. Most people still manage to hang on to their jobs even after many mistake, such as opening the store 15 to 30 minutes late.

    Cons

    The company uses a cost-cutting strategy, therefore, the pay is very low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Worst Micromanagement Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager/Uhaul in Rochester, NY
    Former Employee - General Manager/Uhaul in Rochester, NY

    I worked at U-Haul full-time (more than 3 years)

    Pros

    Good starting point for those needing work experience

    Cons

    Micromanagement on ALL levels
    Zero Autonomy
    Illegal labor practices encouraged
    Expectation of hours and effort worked not equal to compensation

    Advice to ManagementAdvice

    Follow labor laws, and ensure employees are following it also.
    Do not micromanage. Instead, train management to do their jobs as autonomously as possible.
    Pay your employees what they're worth, and they won't leave.
    a jack of all trades is master of NONE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Long hours, pay does not match hours worked, & company politics are horrible.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U-Haul

    Pros

    You get to help people have as smooth as a move as they can have.
    Somewhat well maintained fleet.

    Cons

    Hours leave no time for personal life if you are part of management.
    Company politics

    Advice to ManagementAdvice

    Treat your employees with respect. Pay them what they are worth. Do Not make them wait months for their raises, and pay closer attention to your MCP's because when they make list of their employees that they want gone and then one by one find reasons to get those people gone it's not right.

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