U-Haul

www.uhaul.com

U-Haul Reviews

Updated January 30, 2015
Updated January 30, 2015
288 Reviews
3.2
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U-Haul CEO Joe Shoen
Joe Shoen
127 Ratings

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance (in 23 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do (in 14 reviews)


Cons
  • Will only give you part time hours even if you don't need health insurance (in 19 reviews)

  • Upper management not asking enough question upon dismissal of employee (in 17 reviews)

More Highlights

90 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good experience with customers and dealers, but MCP is sheisty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Manager in Tulsa, OK
    Former Employee - Reservation Manager in Tulsa, OK

    I worked at U-Haul

    Pros

    Good training with dealing with many people in one day

    Cons

    the mcp sexually harasses any one that is new

    Advice to ManagementAdvice

    Get rid of Tulsa,Ok MCO 761 marketing company president

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great job if you can stick to the script

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Specialist in Phoenix, AZ
    Former Employee - Reservation Specialist in Phoenix, AZ

    I worked at U-Haul part-time (less than a year)

    Pros

    Easy work
    Commission is easily obtained at $3/reserve
    Work-from-home possible
    2 weeks paid training

    Cons

    You'll lose your commissions if you fail to follow the cumbersome script (regardless of call outcome)

    Advice to ManagementAdvice

    Consider allowing sales reps to immediately forward people to customer service if they're not calling with regards to reserves

    Recommends
  3. 1 person found this helpful  

    High Turnover Rate, Aggressive Customers and Underpaid but a good part time job for students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at U-Haul part-time (more than a year)

    Pros

    Decent part time job, flexible scheduling, Variety-not stuck in a fixed position all day. This would be a great job for a student or stay at home mom/dad looking to make some extra income for the household.

    Cons

    Horrible higher management that can be sometimes disrespectful, rude, and withdrawn unless you get lucky and are placed at a location with great management, it's possible. Underpaid for the amount of work they want done. Had to constantly beg for the raise that I was due for and lack of communication skills among some of the management. Don't like promoting from within.

    Advice to ManagementAdvice

    Treat your employees like people and not like machines. It's okay to say job well done etc. The only time you communicate with your employees should not always be when they make a mistake, show your appreciation.

    Recommends
    Positive Outlook
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  5.  

    Working for the company is fine and it mostly revolves around the people you work with and the types of customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U-Haul

    Pros

    It is perfect if you want part time, they have flexible schedules, and the work is not too demanding.

    Cons

    The company does all it can to cut hours so as to not give anyone benefits. If you just want a few extra hours of work it will make due but don't expect to make a career out of it unless you can get promoted quickly.

    Advice to ManagementAdvice

    Let the employees do their jobs and try not to micromanage. Sometimes things are just slow and without extra advertising or cold calling there isn't much we can do about it.

    Neutral Outlook
  6.  

    Solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Field Manager in New Orleans, LA
    Current Employee - Area Field Manager in New Orleans, LA

    I have been working at U-Haul full-time (more than 8 years)

    Pros

    Decent pay and little turnover with the company.

    Cons

    Disconnect between corporate office and field. Lack of advancement.

    Advice to ManagementAdvice

    Improve initial training for area managers.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Assistance Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Phoenix, AZ
    Current Employee - Assistant Manager in Phoenix, AZ

    I have been working at U-Haul full-time (more than 3 years)

    Pros

    The job isn't very hard, room to grow and move up in the company,

    Cons

    Hard to get days off, pay could be better, employees are expendable, dealing with terrible customers all day

    Advice to ManagementAdvice

    I would say that the company as a whole should institute having more than one Assistant Manager, so they can be used interchangeably and are able to have days off. I also suggest offering a better starting wage, so they can keep their employees instead of training someone new every month. In my 2 1/2 years that I've worked for U-Haul, my store has gone through 31 CSRs. Pay isn't good, but when you don't have a job, it's acceptable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Working for them was interesting

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA

    I have been working at U-Haul part-time (more than a year)

    Pros

    Team orientated and fair company to work for

    Cons

    Not enough staff during peak business hours

    Advice to ManagementAdvice

    Think about the employees more

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    I quite enjoyed working for this company until management switched hands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Housekeeping and Maintenance in Greenville, SC
    Former Employee - Facility Housekeeping and Maintenance in Greenville, SC

    I worked at U-Haul

    Pros

    It"s great if you want a moonlighting job. Full time is almost never given. Numerous varied tasks keep it interesting.

    Cons

    Outdated mindset for women working for U Haul. Advancement past housekeeping positions is extremely limited.

    Advice to ManagementAdvice

    Check your Marketing company presidents for corruption and E.O.E. violations based on gender. Check management of company resources for less than intelligent implementation.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U-Haul full-time (less than a year)

    Pros

    Great company to work for they take care of their people

    Cons

    I have no cons at this time

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at U-Haul

    Pros

    Had the best team in the industry, always moving and busy, learned from someone everyday a life long lesson, able to help people when it was the worst part of their day/life. Able to problem solve to make the customer happy and moving forward to a common goal.

    Cons

    Upper Management is way to back stabbing un willing to listen to the problems if it involves a favored co-worker.

    Advice to ManagementAdvice

    Better training opportunities for those you want to advance and stop promising what you will never do.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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