U-Haul

  www.uhaul.com
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U-Haul Reviews

Updated Jun 27, 2014
All Employees Current Employees Only

3.0 204 reviews

60% Approve of the CEO

U-Haul CEO Joe Shoen

Joe Shoen

(98 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance(in 18 reviews)

  • work from home, flexible hours, easy system navigation(in 11 reviews)


Cons
  • I never heard a co-worker speak of upper management and differently either(in 14 reviews)

  • part time positions only making it hard to find full time employement(in 13 reviews)

46 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Very fun and challenging position for people oriented business managers

    Anonymous Employee (Current Employee)

    ProsGeneral Managers have a lot anonymity in the areas of staffing, training, and servicing their customer base. They also have a wealth of information about proven policies and procedures that help make running such fast paced environment much easier.

    ConsThe integration of new technologies and programs are often rushed to the front line staff and seem more like an alpha test than a beta test. The company also favors moonlight type of employees which can result in a much longer learning curve in what can be a fairly complicated business.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Overall a good company

    Customer Service Representative (Former Employee) Phoenix, AZ

    ProsAbility to work from home, free turkey for Thanksgiving, great work/life balance

    Consworking hourly + commission can be difficult at times

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    Solid Company

    Customer Service Representative (Current Employee)

    ProsGood work environment and good GM's

    ConsWill only give you part time hours even if you don't need health insurance

    Advice to Senior ManagementLet Customer Reps work full time

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    working for U-Haul

    Anonymous Employee (Former Employee)

    Prosyou get a lot of experience in customer service

    Consshort lunch breaks and cold call rooms

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    reservation manager

    Reservation Manager (Current Employee) Jacksonville, FL

    Proswork from home whater

    Cons20 hours? that is ridiculous

    Advice to Senior Managementbetter work environment

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Stress Free

    Road Side Assistance (Former Employee) Phoenix, AZ

    ProsWork from home and use a personal computer.
    Very little stress...as long as you pay attention to the training you wont have any problems
    Managers can be strict but are willing to answer any question you may have

    ConsPart Time only for work from home
    No Benefits for Part Time
    You don't get paid time off so if you need a day off make sure you can afford to lose that days pay

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's pretty okay!

    Customer Service Representative (Current Employee) Las Vegas, NV

    ProsI like working with customers, I like that it involves computers, and I like feeling as though I make a difference or make someone's life a bit easier. I really do enjoy working with people so this job is a good fit!

    ConsThe hours kind of vary, customers can be super rude and sometimes it makes the job a lot harder.

    Advice to Senior ManagementFind away to deal with super rude and verbally abusive customers!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to work

    Anonymous Employee (Former Employee)

    ProsGreat people, very understand and will teach you everything you need to know to be successful in the job. Lots of customers

    ConsSome people tend to be lazy and not doing there job as well as others. But other than that it is a great place to work and a family type work place

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Reservation Agent

    Anonymous Employee (Former Employee)

    ProsYou can work at the corporate office or from home with this position. If you work from home, you save in gas money, time, etc. The hours vary from week to week so that can be a benefit to some. Training is several weeks, and if I remember correctly you get a $250 bonus after the completion of training. This position pays commissions for rentals of trucks, trailers, or storage.

    ConsSometimes the system is a little glitchy and you will lose calls or have reservations not go through. You are constantly monitored online and you must follow a set prompt which is sometimes hard to do when not every person you speak to is willing or able to go through the prompt questions; if you skip parts of the prompt or do not make your reservation quota (I believe 2.5/hr, but on slow days that can be a challenge), you will be reprimanded or lose your bonus.

    Advice to Senior ManagementKeep developing your software and programming for the call center as well as for each individual location. There are over 15,000 locations that sell U-Haul products, so the system definitely needs to become more streamlined and regimented because sometimes sales, cancellations, etc. get lost in translation between the call center and the actual locations.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    good part time gig

    Customer Service Representative (Current Employee) Manteca, CA

    Prosflexible
    good people
    great if you like being busy and working with customers one on one

    Consupper management does not care about the low teir staff
    non existint raises
    working weekends is a must

    Advice to Senior Managementpromote the right people.
    train every staff member better

    Yes, I would recommend this company to a friend

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