U-Haul

  www.uhaul.com
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U-Haul Reviews

Updated Jun 17, 2014
All Employees Current Employees Only

3.0 207 reviews

60% Approve of the CEO

U-Haul CEO Joe Shoen

Joe Shoen

(99 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance(in 18 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do(in 12 reviews)


Cons
  • I never heard a co-worker speak of upper management and differently either(in 14 reviews)

  • part time positions only making it hard to find full time employement(in 13 reviews)

28 Employee Reviews Back to all reviews
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    1 person found this helpful  

    U haul is a great place to work I've been here 3yrs

    Customer Service Representative (Current Employee) Clarkston, GA

    ProsGood benefits and a great company to work for .

    ConsThe cons are they don't offer 40 hours an it's hard to try and run a house hold with only 20 hours a week

    Advice to Senior ManagementOffer more full time position

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I love going to work!!!

    Reservation Manager (Current Employee) Seattle, WA

    Pros- Customers first!! (people-oriented company)
    - Great, supportive, engaged, helpful manager(s) and coworkers
    - Training is great and very organized
    - Free drinks, snacks, and free food sometimes
    - Clean and neat office environment
    - Both professional and personal
    - Older and younger employees get along well
    - Enjoyable job
    - Flexible schedule but still allows you to work up to 25 hrs, best for people that are looking for part-time employment

    Overall, very friendly work environment and I really like my job!!!

    Cons- Underpaid
    - No bus pass provided
    - It is not the best for those who are looking for full-time jobs unless you want to be a manager/supervisor

    Advice to Senior ManagementWage increase would be great!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    I like it!

    Anonymous Employee (Current Employee)

    ProsI started working for U-Haul in January 2013, I was originally supposed to do sales, but the day I finalized all my paperwork I was called by my recruiter and he offered me a job in Roadside Assistance. Which was more money which is nice. I started out at making $10 an hour. I still make that, but its better than minimum wage. for the first 90 days you cant change your schedule you are stuck with what you picked in the very beginning. since I've started I think I've changed my schedule three times and its always been approved. depending on how many hours you work, you can get a 15 minute break. if you work 7 hours you get a lunch break which is 30 minutes along with getting breaks. I love working from home. some of the other reviews say that part time doesn't get benefits but you do. my manager is amazing, not just my manager every manager, senior manager and escalation member is just amazing. My manager just submitted a request for me to be a full time employee so I'm really happy about that

    Consthe hours a week you get ranges it would 15 or 40, it really just depends on the week. sometimes it is hard to help out a customer when they are mad or impatient.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    My experience working at U-Haul has been nothing less than fantastic. From the very get go I've had no problems.

    Customer Service Representative (Current Employee) Anaheim, CA

    ProsFrom day one I've had sufficient training and made sure I took all the certification classes to ensure that I would be well educated on procedures and expectations for my career working with U-Haul.

    ConsOne of the few complaints I have is the very low start pay. It's above minimum but realistically no where near where anyone could live off of it.

    Advice to Senior ManagementOnly advice I would offer is to try and push for a pay increase for your new employees to promote a desirable work environment and to attract the right employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Family Company

    UCC (Current Employee) Phoenix, AZ

    ProsThis company does everything they can to make the employee feel involved and appreciated. They make you feel like part of a family. (good or bad)

    ConsFavoritism is all around. Hard to get promoted unless you know someone. Every one here has worked for 10-20 years so they know each other. A new person has a hard time getting moved up.

    Advice to Senior ManagementPractice what you preach. Its not okay to treat your friends one way and other employee's friends another.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    csr

    Anonymous Employee (Former Employee)

    Prosnice job. nice hrs. employees are all on the same pace

    Conshaving to dig the trucks out of snow sometimes

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Very fulfilling, hands-on, problem solving type work for employees looking for an entry level job.

    Customer Service Representative (Current Employee) Lewisville, TX

    ProsI've learned an incredible amount of actual relevant information regarding wiring, repairs, engine maintenance, ect. Very good opportunities to climb the corporate ladder.

    ConsNo one comes to U-haul completely happy about moving; its often a stressful time for customers, which in turn falls on the employees.

    Advice to Senior ManagementHire more within the team, instead of bringing in outsiders no one respects for management positions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I love this job!

    E Center Sales and Reservations (Current Employee) Austin, TX

    ProsWork from home and great earning potential. I have a wonderful manager, who really helps teach us the skills we need to make the most money.

    ConsOnly part time. Sometimes the customers are a bit challenging, but that's for any customer service/sales job.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Awesome!!

    Customer Service Representative (Former Employee) Passaic, NJ

    ProsEverything and anything worked fine.

    ConsWeather like in all jobs affect.

    Advice to Senior ManagementNone keep doing what you're doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The job present a fair amount of work for the salary provide!

    Anonymous Employee (Current Employee)

    ProsEasy. Very good general customer service opportunity for those that are a novice. Very flexible hours!

    ConsThe pay is simply to low to be worth anything more than a beginners job.

    Advice to Senior ManagementRise the pay to around $11 hour. This will allow you to recruit more dedicated personnel and reduce over all hours paid.

    Yes, I would recommend this company to a friend

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