U.S. Bank

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U.S. Bank Reviews

Updated July 29, 2014
Updated July 29, 2014
1,396 Reviews

3.3
1,396 Reviews
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
975 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 80 reviews)

  • There are lots of opportunities for advancement and lateral career changes (in 30 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 34 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 45 reviews)

More Highlights

151 Employee Reviews Back to all reviews

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  1.  

    Branch Manager III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager III  in  Las Vegas, NV
    Former Employee - Branch Manager III in Las Vegas, NV

    Pros

    Great company, poor executive management. Great company potential, but obscured by senior management leadership.

    Cons

    Poor senior management expertise with lack of interpersonal employee relations. Inclined to dictate performance without recognition. Sales performance often overlooked when promotion opportunities become available.

    Advice to ManagementAdvice

    Senior Management must look at their compensation and bonus structure PRIOR to adjusting (reducing) the producers salaries and branch employees incentive plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR  in  Fargo, ND
    Current Employee - SERVICE ADVISOR in Fargo, ND

    Pros

    The price of the health insurance was good. Department manager was great. Recognition for good work.

    Cons

    Although the insurance was "cheap", the pay was bad so the chunk of money it took out of every check made it that much harder to get by with basic living expenses. This company doesn't treat you like a person, they treat you like a number, a peon, like you are disposable. The work was awful. Taking calls with no breathing room in between, not even a second to take a sip of water. Every second you were not on a call went against you and God forbid you needed to use the bathroom. You needed to be a robot. Terrible place. They made me feel like a child. The training was long and it didn't cover a lot of what you encountered with callers everyday and the expectations were completely unrealistic.

    Advice to ManagementAdvice

    For the BS the people on the phone have to put up with, missing important family events, etc.. they deserve to be better compensated. US Bank wants their employees to give 110% but US Bank only wants to give back a fraction of that. Look at employees as actual PEOPLE, not robots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Ethics are Unimportant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant
    Former Employee - Accountant

    Pros

    The only pro I would give is the number of jobs available to those inside the company. They like to hire within the company.

    Cons

    Their company rules only apply to non-managerial employees. Managers are allowed to tell employees to break those rules. Employees can be punished if they choose to follow company rules and disobey their managers. It's something of a "do what I say, not what I do" culture whenever management deals with employees.

    Advice to ManagementAdvice

    I would advise that managers also be required to follow the Code of Ethics. I would recommend that having ideas outside of the norm be more accepted. I believe that management should be more willing to admit when they are wrong.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Bad experience and training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    National Bank with good benefits.

    Cons

    Training is horrible and some of the upper management have little or no experience.

    Advice to ManagementAdvice

    Communicate with your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager II  in  Minneapolis, MN
    Current Employee - Branch Manager II in Minneapolis, MN

    Pros

    Long term employee with investment in pension and retirement. Richard Davis is incredible role model.

    Cons

    Senior leaders need to absolutely define this role. A different priority every couple days not only confuses managers but also the teams they try to lead. It needs to be clear. Constant berating for not selling products to customers that do not need or want them in public forums continues to be humiliating for those trying to be responsible lenders. Come up with incentive plans that reward retail employees for doing the right things for the right reasons for the right customers. Reward them for service that does not always include a sale. Stop demoralizing us by telling our assistant managers that if their they don't see their BM's working at least 60 hours a week, we are not dedicated. Find a way to appreciate branch employees and make them want to stay working with company instead of us training them for another bank.

    Advice to ManagementAdvice

    Senior leaders need to pay retail employees more base salary to be competitive since incentive is not achievable. I have had two offers of employment in the last month, from banks in community, both almost 35% more, including cheaper benefits with better coverage.

    Neutral Outlook
    No opinion of CEO
  7.  

    Branch manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    Pros

    Being in the home market with great exposure and easily recognizable company name

    Cons

    Pay scale for experienced employees. Too many hours expected to work. No work/life balance. No value placed on employees. We are told weekly that we must learn to play the game, and accept it because we are easily replaceable.

    Advice to ManagementAdvice

    Value your employees that actually care and want to do well and help grow revenue instead of allowing the constant demoralizing culture. Pointing out in group meetings who have not hit goals is humiliating. Others do not know of challenges we work to overcome to open our doors everyday.

    Neutral Outlook
    No opinion of CEO
  8.  

    Complacent environment, complete lack of management and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    Pros

    Job security would be the only pro...as long as you're okay with complacency and zero prospects for career growth.

    Cons

    Compensation is terrible and the benefits package may be one of the worst in corporate America; no prospects for advancement/growth/promotion; no leadership or clear vision by management; computer systems used are old, out-dated, and not remotely user friendly.

    Advice to ManagementAdvice

    Attempt to recognize talent within the organization and improve leadership at the management level; take some risks - this is one of the most risk averse companies in the financial sector.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Go Somewhere Else.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Banker  in  Cameron Park, CA
    Current Employee - Universal Banker in Cameron Park, CA

    Pros

    Not many pros to this job

    Cons

    Long Hours, Racism, No room for personal growth, No work-life balance, Bad Pay, Horrible benefits

    Advice to ManagementAdvice

    Management needs more improvemant

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    UNREALISTIC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Minneapolis, MN
    Current Employee - Branch Manager in Minneapolis, MN

    Pros

    Fellow employees trying to stay engaged and positive. Customer interactions. Team environment. Job security if you can handle it

    Cons

    This company will suck the life out of you! They expect you to act like a physician always on call, not matter what. However, the compensation in no way warrants the demands. You are never, ever, going to be able to deliver enough for this company. If you do well, they simply short staff your branch and expect more. They talk a good game about career development, work life balance, etc. Do not be fooled this is the WalMart of banks. High stress sells environment. Product selling masked behind "Needs Assessments". Senior Management is not involved enough in internal promotion opportunity allowing many under qualified individuals to be advance based on personal relationships rather than achievement and skill. Realize you can't push a product to the same customer that comes in every week. Find other reasons to value your employees! Micro managing people only brings down moral and is not motivating your employees! Realize that people have family's and a life outside if the bank!! Stop expecting the bank to be the employees first priority over their own family! Management is very disrespectful to employees, making them stay late if they didn't hit sales numbers. Talk down to managers and employees. Pressure for sales has employees opening other accounts for themselves or multiple accounts for one client, therefore they aren't growing the business at all. Goals are unrealistic, I've been in this business a long time and have never seen anything like it. Leaving company. So many employees are unhappy and stressed out. They were once a great company but have become pushy sales all the time. Unrealistic goals. Heavy micromanagement. Up to 4 conference calls a day. Employees who cheat the system to make goals are rewarded, while honest employees are managed out. It's not even a secret. Management doesn't care about you. You're just a number to them. The pay isn't competitive. Unbelievable rate of turnover. All the good managers quit because they realize, it will never change. Customers can open accounts, credit cards and take out loans online now, most of the customers walking in the branch need maintenance, help with fraud, difficult situations debt with and assistance with problems. There is not as much time for all the proactive calling and selling and balancing it all as senior leaders think. No assistance for help solving problems, we are on our own to find resources and correct problems for customers.

    Advice to ManagementAdvice

    Shift your sales focus to quality and profitability instead of widgets. Talking someone into opening 3 extra personal checking accounts doesn't do much for your bottom line. Look up the definition of the word "integrity." Figure out how to stop management from needing to complete worthless and unnecessary duties to show numbers. Doing whatever it takes to win campaigns is taken literally by managers and they are constantly rewarded for it while the rest are forced to cover for them to go on awards prize trips with their families, leaving own branch short handed. The rest of the managers are left to clean up the messes others make, often customers go to other branches to report, and it is ignored by new DM's. Upper Management consistently communicates the importance of employee recognition, coaching and developing your teams, motivate, inspire, be a Leader not a Manager! Upper management does not know how to influence to motivate, they do not recognize achievement, they demotivate. The managers who call themselves leaders need retraining in leadership essentials. There is no work/life balance; my family has to come second and that is it. As a Manager, I am expected to meet all of the sales goals (through coaching my bankers) and will be written up if I don't meet those expectations. Because I am salary, I work 6 days/60 hours per week and it doesn't matter to upper management. Region expectation of not cutting hours during slow days in the middle of the week for Saturday mandatory working, for some managers, that is, not the "favorite ones", is unacceptable to work life balance. Forced to use then, vacation days for appointments and family responsibilities. Being told that we will be terminated for such attempts, is demoralizing to all. Only have experience in the Saint Paul/Minneapolis market, not sure if these same "mandatory" and "required" hours and expectations are mandated around the nation. 3 years in this role has been enough. Going back to where I was before. Grass is most certainly not always greener..............

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    UNIVERSAL BANKER, ASSISTANT MANAGER, BRANCH MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There's no pros working there if you are not related somehow with senior management or are intimate friends with senior management. They take advantage of your skills by not paying you what you should be getting paid by brainwashing you that your position is an entry level position and that they are doing you a favor giving you a management position. They also never take in consideration all the good things that an employee does for the company there's no compensation for that. They only point out the "areas of opportunity" that you need to improve on.

    Cons

    They always get rid of the hardworking employees that exceed their goals because they do not want to pay their incentives. They love lazy people that just show up and do just enough to keep the company afloat so they don't pay incentives anyway.

    Advice to ManagementAdvice

    Be more considerate of your employees. Keep the talet that really produ

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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