U.S. Bank

www.usbank.com

U.S. Bank Reviews

Updated January 28, 2015
Updated January 28, 2015
1,667 Reviews
3.3
1,667 Reviews
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,133 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

192 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank full-time (more than 10 years)

    Pros

    Geat place to grow your career

    Cons

    Depending on the group management is all about cya attitude and bringing employees down. Negativity is the prominent tone and career training has no budget!

    Advice to ManagementAdvice

    Clean house at the right level

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    I Would Never Recommend Being a Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Salt Lake City, UT
    Former Employee - Bank Teller in Salt Lake City, UT

    I worked at U.S. Bank part-time (more than a year)

    Pros

    No work on bank holidays & weekends.

    Cons

    As a teller, your are paid the least, while you assume the most risk. If your branch manager doesn't like you, your progression is haulted. The branch manager decides if you can transfer to another location or not. This company is hung up on phrases like "Welcome to U.S. Bank." I think a positive attitude speaks louder.

    I worked part time and wanted to go full time. There were plenty of teller positions open, so I asked if I could help out at another branch and I was told that I couldn't because I was doing what was required. I was not exceeding my referral requirement.

    My teller coordinator's drawer did not balance, so our branch manager said we better remember something-as in a transaction we forgot to enter. She insinuated that we come up with a solution. We did, based on her advice. Then we were both written up for force balancing because the error was found later. The branch manager had the nerve to tell me she saved us from being fired. She should have just followed procedure. Yes, this would have required closing the branch and counting all the funds, but it would have been the right thing to do.

    Two of my fellow tellers worked evening hours because they attended school during the day. I worked until 1 p.m. When my branch manager wanted everyone present for a meeting, she expected me to drive back for a 6 p.m. meeting. This was a 45 minute drive for me. This made me hesitant to discuss any faction of my personal life because I though it would b used against me.

    Advice to ManagementAdvice

    Focus on actual customer service. For some reason, you are more interested in making sure tellers follow a script. Since you require your employees to have a U.S. Bank account in order to get paid, treat them like customers as well. It makes no sense to extinguish hundreds of dollars in overdraft fees for a customer and then turn around and tell your employees you are unwilling to remove one of their fees. Make a serious effort to inform your employees about company sponsored events. While I worked for your company, I heard about such events on the radio. Hire branch managers that are team players. Employees will invest more if they feel like their managers support them.

    Pay tellers more. People who push carts and box groceries at wholesale companies get paid more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Specialist in Bedford, OH
    Former Employee - Mortgage Specialist in Bedford, OH

    I worked at U.S. Bank

    Pros

    There's nothing positive about working at the office in Bedford

    Cons

    Bedford location lacks professionalism and is run by incompetent individuals who act like they're in high school. Worse place to work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Fired for reporting immigration violation to US Bank ethics committee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Minneapolis, MN
    Former Employee - Software Developer in Minneapolis, MN

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Flexible working hours and slow laptop running outdated version of MS windows.

    Cons

    Do NOT report any kind of issue to US Bank's Ethics committee. Management will intimidate and find an excuse to terminate your employment for no reason. After years of working at US Bank I was terminated. After reporting potential issue to ethics committee I suffered constant work reviews and harassment. US Bank made my life hell. My advice is never report any ethics issue to US Bank.

    Advice to ManagementAdvice

    Protect US Bank employees who demonstrate courage to raise ethics issues. The reality is the opposite at US Bank.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    U.S. Bank Response

    Jan 27, 2015

    We would appreciate the chance to learn more and speak with you confidentially about your concerns. Please email us at hr.employee.relations@usbank.com. Thank you.

  6. 1 person found this helpful  

    Company is Mellon Bank former employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    There is no job growth. Managment does not have formal training

    Cons

    Imagine the nastiest dirt filled bar you have ever been in, and this place is 2 steps down.

    Advice to ManagementAdvice

    There are many courses online that can help you with becoming the manager you should be.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Teller at US bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Portland, OR
    Former Employee - Teller in Portland, OR

    I worked at U.S. Bank

    Pros

    none, cant really think of anything positive, use you and treat you like slave.

    Cons

    bad environment, low pay, bad benefits.

    Advice to ManagementAdvice

    treat people better, equal, raise salaries.

    Doesn't Recommend
    Negative Outlook
  8.  

    Going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Seattle, WA
    Former Employee - Personal Banker in Seattle, WA

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    If youre good at selling and can get 100% of your customer service survey scores then youre set. which is 20% of your job description, and 100% of what you are evaluated on.

    Cons

    Work environment is horrible, Very high turn over, US bank is doing great but noone gets raises, Bonus incentives keeps getting less and less every year. Your hands tied and cannot offer or help customers who actually need it. does nothing with the community or local charity events.

    Advice to ManagementAdvice

    Get better management, hire people who know how to develop peoples careers and not just sales goals and numbers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Very hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Saint Louis, MO
    Former Employee - Relationship Manager in Saint Louis, MO

    I worked at U.S. Bank full-time (less than a year)

    Pros

    Literally can't think of anything.

    Cons

    Extremely hostile work environment. Everyone was constantly threatened with being fired, even top performers. There was never any constructive criticism or praise for a job well done. They only focused on the negative. I also felt as though I was punished for being a top performer because my boss gave me a bigger caseload because "other employees are falling behind" which meant more angry people for me to talk to everyday. The work/life balance is also TERRIBLE. Don't ever expect to have time for doctor's appointments or anything because there is ZERO flexibility and you don't really start to earn vacation until after a year. So for an ENTIRE YEAR I was expected to not take a single day off.

    Advice to ManagementAdvice

    Stop managing with fear

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Do NOT work in the RMDM Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Saint Louis, MO
    Current Employee - Relationship Manager in Saint Louis, MO

    I have been working at U.S. Bank

    Pros

    There is a possibility you will get a yearly bonus but it is not guaranteed

    Cons

    The management are uneducated and only have their jobs because they know someone. It is a revolving door and if you think just because you work hard, show initiative, and have great leadership skills, you are going to get promoted you are sadly mistaken. They will use you as long as you allow them to because they do NOT have the proper experience to manage a team. They do NOT value you and you are expendable.

    The health care package is terrible!!!

    Advice to ManagementAdvice

    Go to college, learn how managers are suppose to function. Stop micromanaging. Be honest.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Top Performer fired for a positive post about her team on personal media page

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PB1L
    Former Employee - PB1L

    I worked at U.S. Bank full-time (less than a year)

    Pros

    Great pay, atmosphere, company values, perks, great opportunities for growth, etc.

    Cons

    leadership, compensation for bonus work, quick to terminate employment, horrible management for the site, etc.

    Advice to ManagementAdvice

    When discussing policy on particular parts of media sites and things allowed, do let your employees know anything positive and uplifting will be considered a violation as well as the negative, so they have a fair chance and aren't caught off guard with a job loss one morning.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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