U.S. Bank

www.usbank.com

U.S. Bank Reviews

Updated January 27, 2015
Updated January 27, 2015
1,669 Reviews
3.3
1,669 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,133 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

278 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Toxic culture - avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Decent vacation time and okay benefits - but none of it matters if you have terrible managers who block you from using them.

    Cons

    A person's experience here will be a crapshoot depending on which manager they get. There are a LOT of incompetent terrible managers there and nothing is done about them. Managers in my department bullied employees constantly. Their favoritism to a couple of select employees was so blatant it would have been funny if it wasn't at the expense of other employees. Managers actually said inappropriate or offensive things about race and gender directly to employees. Most of my department complained to HR and the ethics line multiple times. Nothing changed. Exempt employees forced to work consecutive weekends but then docked a day's pay a few weeks later if they were sick for one day and had no sick days left. Or you'd be forced to use vacation time if you were a couple hours of late into the office due to a family emergency. This despite the fact that you've worked the previous several weekends. Hourly employees being a couple minutes late made to come in on the weekend and work a full hour to make the time up. They weren't allowed to come early or stay late. Being told you can't attend a continuing education event even if you're on the board of the professional organization that is sponsoring it unless you use a vacation day.

    I know that no department is perfect but this was excessive. I wouldn't have believed that the things I saw and experienced actually happen in a reputable company until they actually happened right in front of me.

    The employee surveys were awful so the bank suspended them to have a year focused on strengthening management. We saw no change. On the most recent all-employee survey the managers in my department again got abysmally low ratings.

    If you are interviewing here, ask detailed questions about department turnover. Ask if they do all-employee surveys and how the employees have rated the managers and the department. Find former employees of the department you're interviewing for on linked in and see if you can ask them questions - the worst that will happen is they'll say no. In my career I've worked for other banks as big as or bigger than US Bank and my department in US Bank by far had the worst environment and culture. Which is a shame because i think the CEO means well, but such bad managers being allowed to be so abusive that they ruin whole departments is a big spot on the reputation of the company.

    Advice to ManagementAdvice

    Use more care when selecting middle managers. Get rid of managers that are ruining departments. Most of my colleagues were some of the smartest most dedicated people I've ever worked with. They really cared about the clients. Anonymous hotlines and employee surveys don't really matter because if employees are at all specific, they can easily be identified and managers can and do retaliate in ways that can never be proven. By allowing bad managers to bully and intimidate employees you're losing good people to competitors.

    Promote people from within. But promote people who will do well at the jobs they are being promoted into. If a person is good at their job, that doesn't mean they'll make a good manager if promoted into a managerial role. The core competencies of what they're good at could be completely different from what they're moving into.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    U.S. Bank Response

    Jan 19, 2015

    We're concerned about the experience you had and would like to know more. Please email us at hr.employee.relations@usbank.com - Thank you.

  2. 1 person found this helpful  

    good company but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker in Buena Park, CA
    Former Employee - Banker in Buena Park, CA

    I worked at U.S. Bank full-time (less than a year)

    Pros

    the company itself is good...

    Cons

    the management. the management is bad because un qualified people are your superiors.

    at in in-store branch, you have to go through 2 months of training and you do not get a cash drawer for a least a month so you're pretty useless. there is no training facility like with the other big banks.

    "they are the 5 largest bank"...none of my friends or family had heard of us bank when i told them i work there...us bank is nobody in the banking industry.

    management is shady, they will do anything and everything to cover themselves, they don't look out for your best interest.

    they have no standards when it comes to hiring like they make it sound, they will hire anyone just to cover and not pay overtime. i don't know of ANY other bank, at least not any with standards who will give a 19 year old a banker/sales position.

    LOTSSSSS of favoritism/politics. they will try to find any excuse to let you if they don't like you.

    the PAY IS HORRIBLE...commissions?? hahah, good luck!

    if you're looking for a 40 hour work week, look elsewhere because you're lucky if you get 35 hours here

    everything has to be done manually, meaning when you're looking up account info, you have to type everything in, no swiping pin pads...not like they can't afford it but i guess its an upgrade from filling out papers.

    Advice to ManagementAdvice

    it takes 6 months to a year to see if an employee is going to be profitable to a company. Don't just hire anyone in desperation because you're short staffed- corporate needs to hire managers that are aurally QUALIFIED to run a branch.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Employed for over 5 years, a "me" company, employees enjoy running over other employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst II
    Former Employee - Systems Analyst II

    I worked at U.S. Bank full-time (more than 10 years)

    Pros

    Great experience. Get your experience and run fast before the employee attitudes rub off.

    Cons

    Pay is awful. Yearly bonus goes to management. Trickle down is now much to employees.

    Advice to ManagementAdvice

    Act like everyone is important.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Relationship Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Hours were good and that was it

    Cons

    Way to hard on keeping on time,if a minute late,you were docked

    Advice to ManagementAdvice

    Pay and time management could be improved

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Work hard for the pennies you are paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escrow Services
    Current Employee - Escrow Services

    I have been working at U.S. Bank full-time (more than a year)

    Pros

    -Can opt to purchase additional weeks vacation
    -The CEO makes frequent visits

    Cons

    -You are not paid well for your job functions
    -Must pay high monthly parking fee on top of low pay
    -No room for advancement
    -Benefits are not great
    -Frequent lay offs
    -Claim they promote "work & life" balance however they are not flexible with schediling
    -Only 3% raises annually
    -Does not pay cost of living
    -Poor training

    Advice to ManagementAdvice

    Listen to the employee surveys. Most have made it known we are not being paid well for following strict guidelines and working very diligently. The employees and In-B-Out make more than some of us.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Complete lack of leadership from Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in San Diego, CA
    Current Employee - Assistant Manager in San Diego, CA

    I have been working at U.S. Bank

    Pros

    Bank offers banefits. Many branches so there are constantly open positions available.

    Cons

    Salary is very low compared to the standard. Not competative to most banks. Employees are very disposable & unappreciated. Extremely high turn-around. Management is constantly hired from the outside vs. Internal promotions with little to no previous Management experience. Management completely lacks leadership skills & do nothing but deligate. They are not hands-on, very disconnected, uninvolved & some are down-right lazy. Operational skills go practically unnoticed while sales-machines who use unethical means are praised & rewarded.

    Advice to ManagementAdvice

    Lead by example & manage your staff. Appreciate everyone's strength & compensate them accordingly.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at U.S. Bank

    Pros

    Working Close with Customers, nice employees that works with you. Great in branch tem environment

    Cons

    Upper Management (District Managers) does not know what they are doing, Too many chiefs and not enough Indians, Sales coach are on different page than managers, Managers does not run branch district manager does along with team of her favorite individuals, politics and too much back stabbing. Getting rid of current upper management would help US Bank be successful with what they continue to be successful at. Will not keep good workers if micro management does not change and everyone is treated equally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Bad InStore Work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Good to get your foot in the door with banking. This is a good environment if your in Senior management or if you're single with no kids.

    Cons

    The growth opportunities are minimal to non existant if you're looking to grow to anything but a branch manager. Leadership talks a lot about running your position and branch as if it were your own business, but also tell you that it has to be done their way with no exceptions. Regardless of what you've done for the company in the past, it's always 'what are you doing for me now' Work/Life balance is preached by senior leadership ALL of the time, HOWEVER, if you're a salaried BM, you are required to work a MINIMUM 50 hours per week. Your job description says you should spend something like 20% of your time doing teller/banker activities and 80% being a manager, but the staffing model requires you to work more towards 60 hours per week, most of which are doing teller transactions, if you are short even one employee. The company also says they want to develope you and grow your career, but they don't want you to look at anything outside of the branch. You're told by direct Sr. management that they're working with the department you want to go to in order to develope a learning/training plan so they can promote within (which is never done for some reason) then you find out over a year later that the proper people were never even reached out to. The trips are nice if you win, the cash bonus' have gotten worse every year until you work your butt off for a measly $1,000 per quarter (not worth missing time with your family) and despite preaching 'we're changing for our employees' it never, NEVER happens. All of this is in regards to Sr. Management at a district and region level. Richard Davis is a great CEO. Summary: you put years of your career into something that will never pay you back due to the lies and culture you work in.

    Advice to ManagementAdvice

    Do something about staffing in order to give salaried branch managers a work/life balance. The bankers get it and the DM gets it, BM's get screwed. Sr. management blows smoke on everything, nothing is followed through on. They dangle that carrot to keep you in the branch so they're not short on salaried BMs to take advantage of.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Started as a teller, training as a universal banker.

    Current Employee - Universal Banker
    Current Employee - Universal Banker

    I have been working at U.S. Bank full-time (more than a year)

    Pros

    The hours are good, pretty much 9 to 5. My branch in particular has two very good managers that have managed numerous bankers that have been promoted to managers at other branches. Paid holidays and vacation.

    Cons

    Technology is very old. Hogan looks like MS DOS.

    Key Driver Scores are the biggest joke ever. The employee must get 100% in each category in order to get a star. If you get 100% in 6 categories and 80% in the 7th category, no star. You get the same score as if you got a 0 in each category. KDS factors into your bonuses which is ridiculous in my opinion.

    There is always a contest going. Sometimes they even overlap, it really is too much.

    The biggest con doesn't have to do with US Bank at all. It has to do with the stubborn and temperamental customers (and many times non-customers) that you will deal with. This is something that all banks must deal with, but I still never get used to it. I've heard every obscenity imaginable yelled to myself and my co-workers during my almost 2 year stint at the bank. If you're looking to get into banking at the branch level, you definitely need to have thick skin.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Mirage in Monetary and Professional Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    Good flexibility in terms of work-life balance. Very reputable company in the Banking World to work for. Culture is wonderful and easy going. Layoffs are rare, if at all.

    Cons

    Leadership is decent, but the conservative nature of your business strategy and pay compensation does not allow for top employees to be promoted at the rate or amount they are worth. Real life example, I was offered for a promotion that was 2 pay grades in jump and HR made it a huge deal that the increase in pay exceeded (barely) by 10%. Ultimately turned it down as the extra commute and cost factors did not warrant the pay increase. In addition, waiting to add enough "years" to ones belt regardless of other compensating factors (ie high performance level, above and beyond work ethic, high education, etc) is not a vital long term strategy for internal promotions. In addition, pay increase are merely "cost or living" adjustments and are considered mirages in monetary growth.

    Advice to ManagementAdvice

    While the work-life balance is wonderful, employees have realized that X amount of additional work has little correlation to future growth or increase in compensation. Such conservative pay practices warrant easy "skating" rather than working hard for success and growth. Recognize and reward dedicated top talent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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