U.S. Bank
3.2 of 5 1,319 reviews
www.usbank.com Minneapolis, MN 5000+ Employees

U.S. Bank Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.2 1,318 reviews

                             

90% Approve of the CEO

U.S. Bank Chairman, President, and CEO Richard K. Davis

Richard K. Davis

(927 ratings)

61% of employees recommend this company to a friend
368 Employee Reviews Back to all reviews
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    I was overworked, but there are opportunities for advancement.

    In-Store Banker (Former Employee)

    ProsThe job is easy and they offer OK benefits. I will say that there is a lot of room to advance if you are a hard worker. My manager was great so that really helped my experience out.

    ConsThe pay is not too great, but that is to be expected in a bank job. I didn't feel like upper management really cared about anyone at the branch level. They only cared about your sales numbers.

    Yes, I would recommend this company to a friend

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    Average

    Vault Teller (Current Employee)
    Cleveland, OH

    ProsBeen working for the company for over 6months as a Vault Teller in Cleveland, OH. It is a decent get your foot in the door position. The position and the job is something that a person should do for 1 year (requirment) and during that time go to school and take advantage of the tuition reimbursement program and then move on.

    ConsLocation has poor cooling system so it gets very hot and employees have to pay to park and walk about a mile.

    Advice to Senior ManagementPush upper management for better working conditions and employee parking. $10 BILLION company and employees have to pay for their own parking doesn't make sense to me.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The beginning was great.

    Anonymous Employee (Former Employee)
    Cincinnati, OH

    ProsGreat people, very helpful, Decent pay, nice benefits, lots of over time

    ConsManagement constantly changed, even ones that been there years.

    Advice to Senior ManagementTry to stay on the same page as one another.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company, but if they want to be the best they need some technology upgrades and better pay

    Anonymous Employee (Current Employee)

    Pros401k, health, dental, paid time off to volunteer

    Constraining could be better, outdated technology, they are not competitive with pay

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    Good, but dated technology

    Quality Analyst (Former Employee)
    Milwaukee, WI

    ProsThe company culture was good, just seemed to work at a slower conservative pace compared to other banks.

    ConsThe benefits were good, but the salary was awful compared to the market rate for the position.

    Advice to Senior ManagementPlease be quicker to update the technology used. Using Windows XP and Microsoft 98 in 2014 is not acceptable when you are a large financial institution.

    Yes, I would recommend this company to a friend

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    It pays well and has great benefits

    Customer Service (Current Employee)
    Overland Park, KS

    ProsThe Pay is decent, vacation and sick time are good, Opportunities to advance are present. Dress code is relaxed. You have your own work space that is not shared, there are no shift bids.

    Conscall center environment is micromanaged to a miserable degree. The environment is unpleasant. The attendance policy is bs and managers are quick to write you up. No tolerance policy is at the managers discretion and on a case to case basis. Reporting an ethics violation is a joke. Managers seem to not have any rules to follow. The metrics they want you to meet are at some points impossible and the recognition for meeting or exceeding goals is an -email congratulations... They have removed all opportunities for bonus in some departments.

    Advice to Senior ManagementNo one is happy in the call center. You treat us like grunts. no recognition and the ethics are extremely lakcking. Micro management is not going to work.

    Yes, I would recommend this company to a friend

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    Average

    Assistant Manager (Former Employee)
    Knoxville, TN

    ProsWork environment and the people.

    ConsThe pay and benefits are below average.

    Advice to Senior ManagementGive your people better pay and benefits.

    Yes, I would recommend this company to a friend

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    It was ummmm ok.

    Customer Service Representative (Current Employee)
    Overland Park, KS

    ProsVery great staff to work with. Great pay and benefits.

    ConsVery rude customers to deal with. Some manager who aren't even your manager try to tell you how to do your job. Misleading managers during feedbacks.

    Advice to Senior ManagementBe upfront with employers about any problems before just firing them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My experience with US Bank over all was positive.

    Customer Service (Call Center) (Former Employee)
    Jacksonville, FL

    ProsVery professional and established. Their processes and systems are tested and work for them.

    ConsYour ability to show how unique you are can be stifled.

    Advice to Senior ManagementMake it easier for mentorship.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Average workplace

    Anonymous Employee (Current Employee)

    ProsSome teams have a free hand at planning work.

    ConsDirection is for shareholders benefit

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