U.S. Bank

www.usbank.com

U.S. Bank Reviews

Updated January 28, 2015
Updated January 28, 2015
1,666 Reviews
3.3
1,666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,133 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

465 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Saint Paul, MN
    Current Employee - Customer Care Specialist in Saint Paul, MN

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    Lots of advancement opportunities. Pay is reasonable. The company culture is great. Very ethical company.

    Cons

    Like many places, management could use some work. The company is very number focused. They say heavenly promote to provide great customer service but the goals that are set make it hard to deliver the service our customers deserve.

    Advice to ManagementAdvice

    Stop micromanaging. Listen to your top performing employees. Take a look at the competition as U.S. Banks policies and procedures our out of date and provide a poor customer experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, but underdog is looked over!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Metro Teller in Cleveland, OH
    Former Employee - Retail Metro Teller in Cleveland, OH

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Good pay, certain benefits, room for growth.

    Cons

    Pay raise, co workers (depends on people), rude customers.

    Advice to ManagementAdvice

    Keep your honest and trustworthy employees instead of getting rid of them! ;-)

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    not a bad place, lower salary range relative to industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst in Fargo, ND
    Current Employee - Credit Analyst in Fargo, ND

    I have been working at U.S. Bank

    Pros

    good corporate culture and senior management

    Cons

    lower salary than industry avg, slightly shoddy facilities, behind the curve on tech

    Advice to ManagementAdvice

    pay us more!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Small Bank Feel in a Large Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Universal Banker in Newport Beach, CA
    Former Employee - Licensed Universal Banker in Newport Beach, CA

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Solid Benefits, Quality Employee Resources, Improving IT infrastructure, good location mobility (branch to branch), branches are more empowered than other major banks to resolve issues.

    Cons

    Low upward mobility. I was consistently out performing expectations recognized nationally 3 years in a row and found that any promotion I was offered had lower pay. When I finally got a call from the commercial division, the guy straight up said that I was a strong candidate based on my resume and reputation...for another bank. He said he'd hire me if he could, but they weren't allowed to take someone on with no commercial banking experience. He suggested I look at local commercial banks. The upside in this situation is that he was honest.

    Advice to ManagementAdvice

    Promote from within when you have someone ambitious. If you're uncertain about the promotion, don't do it. I saw many managers that couldn't manage well because of lack of interpersonal skills. Sales pressure does not equate to more long term sales, relationships do. Managers seem to be split on the relationship approach versus widget approach. I appreciate the personal caring approach to management. Keep that up.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    mortgage

    Current Employee - NONE in Overland Park, KS
    Current Employee - NONE in Overland Park, KS

    I have been working at U.S. Bank

    Pros

    Day is very open to your personal style

    Cons

    BAD support staff/ pay is low

    Advice to ManagementAdvice

    Need to correct back up system to support leave

  7.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vault Teller in Saint Paul, MN
    Current Employee - Vault Teller in Saint Paul, MN

    I have been working at U.S. Bank

    Pros

    Pay is good, can snack if you're hungry, they're not strict, everyone knows what they're doing, they don't push us to sell stuff.

    Cons

    Some coworkers are not that smart, and depends what kind of team you have. When I started everything ran very smooth. Got new managers, staff, and everything went downhill.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The better bank to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Napa, CA
    Current Employee - Senior Personal Banker in Napa, CA

    I have been working at U.S. Bank full-time (more than a year)

    Pros

    Recognition is more common than other institutions, and if you want to have a banking career, they love to bench leaders for the future, preparing for fulfillment of positions as they come available.

    Cons

    Workload is heavy for the pay, as all bankers should be able to run an entire branch on their own. (They train the associates to be self-sufficient so they do it all in-store) Space is limited since the In-Store world of US Bank is targeted in many supermarkets where not much space can be rendered.

    Advice to ManagementAdvice

    When you have a talented associate in the lower ranks, it is in the institution's best interest to acknowledge when they are getting overworked and try to find a solution, especially if associates are not known for being frustrated. They should be allotted sufficient time to prepare for the on-going service of clients during closed hours, since it is virtually impossible to do it during the open hours.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Its been a very positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Credit Analyst in San Diego, CA
    Current Employee - Commercial Credit Analyst in San Diego, CA

    I have been working at U.S. Bank full-time (more than a year)

    Pros

    The bank is very strong and financial sound.

    Cons

    Salaries are not competitive compared to the industry

    Advice to ManagementAdvice

    Free up direct management's ability to compensate their employees according to current market values, rather than as a percentage of their starting salary, in order to retain employees.

    Recommends
    Positive Outlook
  10.  

    I've had a great experience so far. Within 3 years I've gone from teller, to banker to teller coordinator.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Coordinator in Seattle, WA
    Current Employee - Teller Coordinator in Seattle, WA

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    Great training, supportive company, you have a connection with upper district and regional management, ability to move up as fast as you want as long as you work hard and make a great reputation for yourself.

    Cons

    The pay, the benefits, the fact that our customer service scores stick with us all year.

    Advice to ManagementAdvice

    Provide better health insurance, give salaries that will keep employees engaged and prevent turnover,throw in some perks like wifi in the break rooms!

    Recommends
    Positive Outlook
  11. 2 people found this helpful  

    Strongest Bank in the US

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank

    Pros

    Financially the strongest bank in the US. The best CEO in the country, Richard Davis

    Cons

    5th largest bank, decision making takes weeks, with limited local decision making.

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