U.S. Cellular Reviews

Updated March 27, 2015
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Kenneth R. Meyers
150 Ratings

70 Employee Reviews

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  1. Look elsewhere. not a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Professional in Chicago, IL
    Current Employee - Marketing Professional in Chicago, IL

    I have been working at U.S. Cellular

    Pros

    easy wor knot a good company

    Cons

    frustrating culture not a good company

    Advice to ManagementAdvice

    no more paperwork not a good company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Good till the Dis-Belief Project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RWC in Chicago, IL
    Former Employee - RWC in Chicago, IL

    I worked at U.S. Cellular full-time (more than 5 years)

    Pros

    Compensation for sales was great. Benefits were great.

    Cons

    Management became more business oriented than people oriented. No more Dynamic leadership. Micro management. Compensations were dropped.

    Advice to ManagementAdvice

    Your employees are your biggest asset and they should be treated in a fair manner.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Sales Manager - over worked, under-paid, under-appreciated by higher ups.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Cedar Rapids, IA
    Current Employee - Sales Manager in Cedar Rapids, IA

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    401k, health, dental, vision (VSP) are all great coverage. I love my associates and my team.

    Cons

    We have a billing system that has been struggling to succeed since launch. Upper management doesn't care about associates we are treated like a number. They consistently cut positions to "Control Cost" and expect the management team to be able to pick it up and still have a performing team. They rearranged the compensation packages for everyone and didn't consider the fact that we were making a lot more before. It is a game of politics and Jack would be turning over in his grave if he knew what was happening to this company. We spout that we care about our customers, but really, we care about numbers. What store is giving me the best numbers and if there is a store that isn't performing well, why aren't they? When they aren't you will see people getting tossed left and right. This company has gone down hill.
    I work more than 50 hours a week and then I take my work home with me. The game for U.S. Cellular is never ending. They add last minute "mandatory" conference calls that we have to be on (again, limited notice). It doesn't matter if it is your day off, you're expected to be on the calls. You have a call twice a week to report numbers even though you report them all day long, every day. The job is redundant, the management team doesn't care, and this company will eventually get bought out by a competitor, or they will lose too many associates due to their treatment of them.

    Advice to ManagementAdvice

    You never once sent out an apology to the front line after a horrible year of billing. After launching TOPS and even sending Jay Ellison into the stores (who was just as frustrated with the repetitive flows because the system continually failed) nothing was done. No apology, no thank you, no bonuses - nothing. We received a one word sentence in an email about how much you appreciated how we handled the customer escalations, but never that you appreciated that we stuck through the launch. You didn't say thank you for staying here. Instead, you cut the amount of money we made. You got rid of countless positions - many in the front lines that are still needed, because it all falls on the managers to greet, do inventory, develop, and sell!
    You do stay interviews for RWCs, but not for the managers? I think this is where you need to look - you have such a high turn over, because we are not appreciated, we are not valued and we are not paid well for everything that we have to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Slow to move and way behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Architect in Chicago, IL
    Current Employee - Technical Architect in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Good life work balance, that's about it.

    Cons

    So much red tape and incompetent people in high positions slows down any internal progress that can maybe take place. So scared of new technology they waste their money on 'new', soon to be obsolete technology I'm surprised they still have customers when the competitors are listening to the consumer world.

    Advice to ManagementAdvice

    STOP giving so much power to unqualified employees to run and build your technical infrastructure. They are costing you money that you could be using to attract more customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Don't Walk, RUN!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Headquarters, ID
    Former Employee - Supervisor in Headquarters, ID

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    - Brand recognition
    - Free coffee
    - Good training

    Cons

    - Independent thought is discouraged
    - They keep hiring the most unqualified people in leadership
    - Institutional racism
    - The "DO" left when Jack Rooney did.

    Advice to ManagementAdvice

    As corny as it sounds, learn to think outside of the box!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Don't believe the Hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    Good pay and benefits for tempory work

    Cons

    Hire to fire call center operation. Over hire to cover call volume ,fire when volume drop's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    US Cellular IT Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Bensenville, IL
    Current Employee - IT Manager in Bensenville, IL

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    US Cellular has many positions available. In the past they have had a strong associate culture and there is plenty of opportunity to move upward.

    Cons

    US Cellular was a great company to work for when people were signing up for cell phones for the first time. However, now that the telecom market is saturated and the most common way of obtaining new customers is by winning them over from other carriers, their excellent associate culture has gone down hill quickly and has created a somewhat hostile work environment of mistrust and over cautiousness. The over-cautiousness comes in the form of the CIO, COO, as well as all the IT directors reviewing and scrutinizing every change to production. If they don't receive answers that are acceptable the conversations can turn violent quickly - even for standard changes. There has also been a severe amount of people leaving the country due to these circumstances, and the feeling of job instability both for associates and leaders

    Advice to ManagementAdvice

    It is very easy to maintain composure and culture when times are going well, however, when difficult times arise it is a challenge to maintain the positive culture, but necessary to retain top talent, which will help you remain competitive. Also, I believe the organization needs to take advantage of its midsize flexibility by being quicker to production rather than slower and overly cautious. Finally, I firmly believe that many applications can be outsourced within an organization, particularly non-essential, non-profit chain functions such as time entry, learning management systems and other superfluous but necessary systems. However, systems that are directly critical to profit and earnings need to stay in-house as no one will care more for the success of those systems than your associates. A vendor's top priority, while they would like to see you successful, is simply self preservation of themselves. Your success being the vendor's secondary goal - not primary like your associates.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful

    They do not promote from within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Field Engineer in Central City, IA
    Current Employee - Network Field Engineer in Central City, IA

    I have been working at U.S. Cellular

    Pros

    Benefits, free smartphone, work on your own

    Cons

    They are great at telling you to go to school and better yourself and we will promote you. They never follow through on their word. Very political company and they like to keep you guessing.

    Advice to ManagementAdvice

    Keep your word and treat us like humans.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful

    Corp Headquarters: Don't ignore what you've heard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular

    Pros

    Interesting work, good SAP customizations, nice office, good opportunity to learn about financial analysis for tech, reasonable work hours, garage parking (great for winter), good pay.

    Cons

    Research the turnover rate at the Chicago office. There's a reason for it. Are you aware that US Cellular sold part of its customer base (Chicagoland) to Sprint in 2012-2013 and had to downsize its staff. US Cellular is facing tough competition from much larger industry players. The downsizing reminds me a bit of the TV series "Survivor", and likely had a similar impact on company culture. When a once growing company starts to decline.. and as the future becomes uncertain.. the impact on interpersonal relationships in an office can breed dysfunction.. Do your research when considering this option.

    Doesn't Recommend
  11. 1 person found this helpful

    Stay AWAY!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at U.S. Cellular full-time

    Pros

    Nothing the money is not even that great

    Cons

    Unreal quota...I heard once upon a time it was a good place of work but I guess I missed out because is a terrible place. Corporate makes it very hard for you to be able to reach your goal the computer system is garbage and the training when you first get hired is irrelevant...I have warned you.

    Doesn't Recommend
    Negative Outlook

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