U.S. Cellular
3.4 of 5 463 reviews
www.uscellular.com Chicago, IL 5000+ Employees

U.S. Cellular Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

3.4 463 reviews

                             

61% Approve of the CEO

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Kenneth R. Meyers

(66 ratings)

66% of employees recommend this company to a friend
114 Employee Reviews Back to all reviews
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1 person found this helpful  

Good Culture...but a company on the decline

Retail Wireless Consultant (Current Employee)

I have been working at U.S. Cellular full-time for more than 3 years

ProsGreat overall culture
Promotions occur from within
Immediate management is very supportive and gets creative to make things happen.
Device/Accessory portfolio is growing to help support the sales staff by offering more to sell to customers

ConsUpper management does not have a grasp on where the company needs to be. They try to compete head on with Verizon Wireless which has a customer base over 25 times the size.
The billing issues and system issues have been going on for close to a year at this point and while they have improved they are nowhere near where they should have been when the system was launched (Let alone where it should be at this point in time)

Advice to Senior ManagementReconsider this new billing system and the impact it has had on your business.
Stop trying to be another company and focus on the values and culture that made the company what it is.
Less focus on parity, more focus on differentiators

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Used to be an awesome place

Customer Service Representative (Former Employee)
Knoxville, TN

I worked at U.S. Cellular full-time for more than 5 years

ProsGreat benefits. Many weeks of training before placed on phones. Good pay.

ConsChanging the metric all the time on how your calls are evaluated, makes it hard to stay above and get counseling all the time. To get into a better role off the phones, it's by who you know, not your qualifications. Morale is very low due to can't keep the systems running properly and makes customers mad and they take out on the reps.

Advice to Senior ManagementFix the computer issues and quit putting people that have never been to college or any training in the IT field.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not the place to be

Anonymous Employee (Former Employee)
Chicago, IL

I worked at U.S. Cellular full-time for more than 5 years

ProsGreat benefits, the training for the actual position was ok (mostly self trained), great compensation if you perform well/put in your dues and depending on your manager - you might get to work from home. It also depends on your own manager if there is any sort of understanding for a work/life balance.

ConsDifficult to advance or be promoted. Management says they want employees to be open and honest but really only if that is thinking the same as the manager. If you have your own opinion, which is not the way the group thinks, this is not the place for you. Also, some upper level managers have favorite employees.

Advice to Senior ManagementGet back to the basics and hold everyone accountable for their actions. Managers especially should have a team mentality vs. a "me" mentality.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Pretty Rewarding experiece

Middleware Weblogic Administrator (Former Employee)
Chicago, IL

I worked at U.S. Cellular full-time for more than 3 years

ProsYou will get good experiece to work in Pressure env. and good exposure to multiple technologies. Flexible to work from home ,they understand the importance of the family life .

ConsCompany is undergoing some major changes bussiness and it lost few employees recently and Fired few on cost cutting bases

Advice to Senior ManagementWould be great if compensation is revised and increase the work force.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Was once a great, thriving culture. Now a shell of its former self.

Recruiter (Former Employee)
Chicago, IL

I worked at U.S. Cellular full-time for more than 5 years

ProsGreat people
Was a fully engaged culture
Focus on diversity
Customer service oriented

ConsDivested markets
Low morale
Very political leadership made poor hiring decisions

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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To much favoritism

Customer Service Representative (Former Employee)
Marion, IA

I worked at U.S. Cellular full-time for more than a year

ProsGood work environment, Great team players.

ConsTo much turnover. Some customer services coaches lied to fire employees. And senior management never took the word of the customer service reps on how they were being treated by their coachs

Advice to Senior ManagementTalk to you customer service reps more. They are the ones who knows what works and what does not. They are the ones on the phones all the time.

No, I would not recommend this company to a friend

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US Cellular

Anonymous Employee (Former Employee)

I worked at U.S. Cellular full-time for more than 5 years

ProsThe people you work with, great benefits & pay

Consstaffing changes all the time, high expectations, long hours, weekends & holidays, Change in leadership often. lots of fear in the work place

Advice to Senior Managementdon't believe your ASM's in everything they tell you

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a bad place to work as far as call centers go but don't drink the kool-aid

Technical Support Representative (Former Employee)
Bolingbrook, IL

I worked at U.S. Cellular full-time for more than 5 years

ProsThis was a phenomenal place to work....in the beginning. Benefits were definitely top tier with quarterly bonuses when the center met goals. "Skip Levels" forced some semblance of accountability allowing employees to communicate "opportunities for improvement" to their boss' boss.

ConsThe "Dynamic Organization" as envisioned and established by former CEO Jack Rooney kept a small mom and pop personal feel within the organization for the first couple of years I was there. Accountability eventually faded and the "D.O." as it was called went from something you lived, to something you used to get ahead. Management was blinded and unable to discern actual work ethic with lip service. Eventually those that mastered the vernacular, moved into those ranks and outnumbered the good people and thus began the demise of USCC in the Chicagoland area. Falling more in line with the more typical corporate landscape, US Cellular had so much potential but left it on the roadside.

Advice to Senior ManagementIts difficult to show much confidence in a company that hires a McDonalds marketing VP as CEO. That coupled with being too far behind the curve in their handset offerings, unfortunately put the proverbial nail in the coffin. Giving up your largest urban market to keep the focus on rural America just shows that this is a company that is content with being a C student.

Yes, I would recommend this company to a friend

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Work life balance????

Anonymous Employee (Current Employee)
Chicago, IL

I have been working at U.S. Cellular full-time

ProsThe entire organization is always focused on the customer. All levels of management will make time to have discussions for professional development and provide their opinions on the direction of projects.

Cons1) Upper levels of management (Area Sales Managers, Senior Managers, and above) lack accountability. They enjoy delegation but will not take responsibility for their actions nor do make timely decisions.

2) Take "diversity" actions too far. Promotions are based on race/gender/etc more than qualifications.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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For 5 years I enjoyed the work I did and the people I worked with.

Sales Manager (Former Employee)
Lincoln, NE

I worked at U.S. Cellular full-time for more than 5 years

ProsGood People, positive work place, great values.
Tuition Reimbursement. Some managers did their job very well just not representative of the entire team.

ConsManagement skills of the Sales Team were poor.
Expectations of front line employees were higher than the managers were held to.

Advice to Senior ManagementSpend the time and the effort to look at the long term processes and not the short term gains that fall away.

Yes, I would recommend this company to a friend

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U.S. Cellular – Why Work for Us?

With over five million customers in 26 states, U.S. Cellular is one of the largest wireless service carriers in the nation. We owe every bit of success to our associates—people with a real passion for their work who are… Full Overview

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Glassdoor is your free inside look at U.S. Cellular reviews and ratings — including employee satisfaction and approval rating for U.S. Cellular CEO Kenneth R. Meyers. All 114 reviews posted anonymously by U.S. Cellular employees.