U.S. Cellular Reviews

Updated August 22, 2015
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4.0
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Kenneth R. Meyers
47 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

209 Employee Reviews

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  1. Helpful (2)

    Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Portland, ME
    Current Employee - RWC in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Your in-store is your best asset. Benefit package is outstanding.....for retail. Air-conditioning (well..)

    Cons

    Life work balance sucks. It feels like you shoulder all the responsibility in the organization. Long days are often, and sometimes without a break. Stores seem to always be understaffed. You almost never get a weekend off.

    Advice to Management

    A business model to "feed off the big guys" is no business model.


  2. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    great culture, amazing co-workers, great pay, great benefits. I really liked working there. I would still be there if not for the vacation/shift bid system.

    Cons

    I found that the vacation bid and shift bid systems were too much to deal with. only 6 sick days a year and you can't use vacation days as sick days. I could never get the days off I needed.

    Advice to Management

    rotating weekends would be helpful instead of shift bids. make all time as simply Paid Time Off instead of limiting sick days.


  3. Great culture and passionate people, not a market innovator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning & Development Manager in Chicago, IL
    Current Employee - Learning & Development Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture and people are the company's biggest assets. Excellent work life balance and because this is a wireless company, you get to work on really cool and interesting projects that have direct impact on the customer experience.

    Cons

    The company is not a market innovator. You are often chasing products/services of competitors. Innovation is not embraced and celebrated as they should. Processes are rather antiquated and poorly defined, so lots of redundant and inefficient work. Ideas like telecommuting is not embraced.

    Advice to Management

    Move into the 21st century, hire young talent, and recognize that "how" work gets done is equally important as "what" gets done.


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  5. Content Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Support Specialist in Tulsa, OK
    Current Employee - Resolution Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Great benefits and pay. Friendly environment. Awesome leaders who truly care about their employees and customers.

    Cons

    Lacks to assist employees on professional development. It feels like the whole burden is on the associate which makes it more stressful.

    Advice to Management

    Need to do better at recognize and work closely with employees who have potential and the desire to develop and continue to grow within the organization.


  6. FUN ENVIROMENT HAPPY REPS AND CUSTOMERS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Consultant in Chicago, IL
    Former Employee - Wireless Consultant in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular (More than a year)

    Pros

    fun enviroment free phone insurance and 401k benefits loyal employees great training

    Cons

    slow to adapt new technology and adapt to trends in industry reps didnt posses that hustler mentality where they were comfy with sub par performance

    Advice to Management

    crack the whip get stricter with performances


  7. The little engine that could

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong culture of empowerment. Plenty of opportunities for growth as long as someone is willing to work hard. Compensation is competitive. Customer focus is strong and industry leading.

    Cons

    Little fish in big pond and getting harder to compete with the big 4. Work / life balance is non existent at times because the demands of the business are very high.

    Advice to Management

    Continue to drive operational efficiencies to improve cost structure. Balance the need to instill pride in what is being accomplished with reality of what competitors are doing to innovate. Be realistic about the future.


  8. Engineering Intern review

    Current Intern - Network Engineering and Operations in Schaumburg, IL
    Current Intern - Network Engineering and Operations in Schaumburg, IL

    I have been working at U.S. Cellular as an intern

    Pros

    Nice relaxed culture, People are quite helpful

    Cons

    No relocation or transportation assistance


  9. Helpful (1)

    Once a great CUlture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at U.S. Cellular full-time

    Pros

    Great Culture and People Work life balance is good

    Cons

    Senior leadership changes and competitor pressures have stripped the company culture of its value and returned the company back to a top down org. The enjoyment and fun of working here has trended downwards for many years.

    Advice to Management

    Reinvigorate the Culture instead of expecting it is just there...


  10. Good at first, then all downhill...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    Pros

    Great culture when I first entered the company. Good pay for not having a degree. Great Benefits.

    Cons

    Hours were sometimes all over the place and weekends are a must. Leadership got really bad before US Cellular was sold to Sprint in the Chicagoland. The culture went to hell and people started jumping ship long before it sank.


  11. Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great salary; very corporate experience. They throw you into it very quickly which seems intimidating but when you succeed you feel accomplished. Not very flashy, you do a lot of work.

    Cons

    Not many! The company culture varies dependent on what department you're in. You get to travel based on what position you have-- mine I didn't get to travel

    Advice to Management

    Advertise your program better!



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