U.S. Cellular Reviews

Updated October 23, 2014
Updated October 23, 2014
562 Reviews
3.2
562 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
117 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 70 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 47 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

171 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    Company is very proactive and has created an outstanding culture known as the dynamic organization. Very employee and customer focus. Always looking to do the right thing for the customer.

    Cons

    Company is a retail wireless company within a very cut throat industry. Change is inevitable and constant in order to stay relevant with the rest of the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    I loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at U.S. Cellular full-time (more than 5 years)

    Pros

    Benefits..Great Bonuses.... extra Perks... Yearly Raises.... No Hassles

    Cons

    Some of the Managers Micro Manage,

    Advice to ManagementAdvice

    Make sure you know the Labor Laws and follow the FMLA GUIDELINES... take in consideration if employee finds out short of benefits and they drive into work while on a medication that they are not to operate machinery to keep their job you dont pressure the supervisor to fire them....

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Released during layoffs. Future uncertain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Technician
    Former Employee - Computer Technician

    I worked at U.S. Cellular full-time

    Pros

    Good atmosphere and worked around mostly good people. They have had some growing pains, so job security is not what it once was. The change in executive leadership has not helped maintain the level of trust once had for that level in the organization.

    Cons

    Seems like they are being groomed for a buyout. You will need to consider the uncertainty of the company's future before making a decision to pursue a job with them.

    Advice to ManagementAdvice

    As an organization, it is top heavy on the higher leadership title's. Could have cut costs in that area so not as many people would have been laid off.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Exciting yet Challenging Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Plover, WI
    Current Employee - Retail Wireless Consultant in Plover, WI

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Great Benefits including Health, Eye, Dental, 401K, Scholar Programs for students, etc, room for growth, Understanding management.

    Cons

    Sales quotas can seem difficult at times, and you are expected to meet them, Typical retail hours,

    Advice to ManagementAdvice

    Helpful and understanding to work-life balance, Willing to aid you in being successful.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Oklahoma City, OK
    Former Employee - Service Technician in Oklahoma City, OK

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    The employees really want to help.

    Cons

    Constant changes, require a lot from the sales reps, eliminated technician assistance.

    Advice to ManagementAdvice

    Consider the work load you're laying on your sales reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Learned to successfully lead, coach, develop, and drive the bottom line of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Owasso, OK
    Former Employee - Store Manager in Owasso, OK

    I worked at U.S. Cellular full-time (more than 10 years)

    Pros

    Pay. Dynamic place to work. Empowerment to grow and develop others while driving business results.

    Cons

    Work life balance was at times less but ultimately always rewarding.

    Advice to ManagementAdvice

    Continue to uphold the values and behaviors the company was built upon

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Amazing run but its not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Bensenville, IL
    Former Employee - Senior Manager in Bensenville, IL

    I worked at U.S. Cellular full-time (more than 10 years)

    Pros

    Strives for work-life balance. Compensation is above average. Starting time-off is generous (1wk personal days and 2 wks vacation) plus another week on your 3rd and 10th year. Great culture when I started in 2002.

    Cons

    Extremely competitive industry. Always the fear of being bought. Certain senior leaders are not held accountable.

    Advice to ManagementAdvice

    Hold senior leaders accountable the same way associates are.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company, really cares about their employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at U.S. Cellular full-time (more than an year)

    Pros

    US Cellular offers a great work environment, knowledgable and willing training and support staff. Excellent incentives and insurance really make working in a call center more bearable, and there's always something fun going on around the center.

    Cons

    At the end of the day, it's still a call center. You speak with customer's who will likely never talk to you again, and that gives them the bravery to say whatever they want to you. Generally they're nice, but you always live with the fear of getting the one that isn't. Also, the work gets monotonous, fast.

    Advice to ManagementAdvice

    Remember that your employees are human. They have lives outside of work, and sometimes that effects their consistency.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RF Engineer in Des Moines, IA
    Current Employee - RF Engineer in Des Moines, IA

    I have been working at U.S. Cellular part-time (less than an year)

    Pros

    culture, work environment,salary,benefit, working time

    Cons

    every work is a new challenge

    Advice to ManagementAdvice

    its perfect

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    Benefits, pay, culture, products and services

    Cons

    Billing system, senior leadership is disconnected from front line, training

    Advice to ManagementAdvice

    Please stop taking away the perks that once separated the company from our competitors. Also, please fix the billing system.

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