U.S. Cellular Reviews

Updated September 18, 2014
Updated September 18, 2014
553 Reviews
3.2
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
115 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 68 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 45 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

167 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician  in  Oklahoma City, OK
    Former Employee - Service Technician in Oklahoma City, OK

    I worked at U.S. Cellular full-time for more than a year

    Pros

    The employees really want to help.

    Cons

    Constant changes, require a lot from the sales reps, eliminated technician assistance.

    Advice to ManagementAdvice

    Consider the work load you're laying on your sales reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Learned to successfully lead, coach, develop, and drive the bottom line of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Owasso, OK
    Former Employee - Store Manager in Owasso, OK

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Pay. Dynamic place to work. Empowerment to grow and develop others while driving business results.

    Cons

    Work life balance was at times less but ultimately always rewarding.

    Advice to ManagementAdvice

    Continue to uphold the values and behaviors the company was built upon

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Amazing run but its not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Bensenville, IL
    Former Employee - Senior Manager in Bensenville, IL

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Strives for work-life balance. Compensation is above average. Starting time-off is generous (1wk personal days and 2 wks vacation) plus another week on your 3rd and 10th year. Great culture when I started in 2002.

    Cons

    Extremely competitive industry. Always the fear of being bought. Certain senior leaders are not held accountable.

    Advice to ManagementAdvice

    Hold senior leaders accountable the same way associates are.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company, really cares about their employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    US Cellular offers a great work environment, knowledgable and willing training and support staff. Excellent incentives and insurance really make working in a call center more bearable, and there's always something fun going on around the center.

    Cons

    At the end of the day, it's still a call center. You speak with customer's who will likely never talk to you again, and that gives them the bravery to say whatever they want to you. Generally they're nice, but you always live with the fear of getting the one that isn't. Also, the work gets monotonous, fast.

    Advice to ManagementAdvice

    Remember that your employees are human. They have lives outside of work, and sometimes that effects their consistency.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RF Engineer  in  Des Moines, IA
    Current Employee - RF Engineer in Des Moines, IA

    I have been working at U.S. Cellular part-time for less than a year

    Pros

    culture, work environment,salary,benefit, working time

    Cons

    every work is a new challenge

    Advice to ManagementAdvice

    its perfect

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    Benefits, pay, culture, products and services

    Cons

    Billing system, senior leadership is disconnected from front line, training

    Advice to ManagementAdvice

    Please stop taking away the perks that once separated the company from our competitors. Also, please fix the billing system.

  8. 1 person found this helpful  

    Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant  in  Wilson, NC
    Current Employee - Retail Wireless Consultant in Wilson, NC

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    Provides adequate training and a positive culture.

    Cons

    Retail is not consistent at times.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Former Social Media Rep/Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Representative  in  Bolingbrook, IL
    Former Employee - Social Media Representative in Bolingbrook, IL

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    They encourage growth and opportunity, and you can move up quickly, also great benefits and lots of perks! I made a lot of lifetime friends there, and because I started working so young (21) I grew a lot as a person. They really care about development!

    Cons

    I helped build the social media department from the ground up and when it came time to get hired on permanently and a pay increase, it was NOT what the work was worth or what was expected. Also, the call center environment was kind of crazy dramatic, and the schedules were terrible I worked nights for over a year. Makes work life balance tough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    Culture, People, Technology, Transparency, Customer Service

    Cons

    Advancement Opportunities
    Changes
    Competitior
    Fast follower
    Change in Culture

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    Love working here but much room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant
    Current Employee - Retail Wireless Consultant

    I have been working at U.S. Cellular part-time

    Pros

    Current customers that love us really love us and that makes them fun to work with. You can get paid well if you're good at what you do compared to similar jobs with other wireless carriers, agents, dealers, etc. A part-time employee can work a 30-hour work week and still make more money than full-time employees if you're again, good at what you do.

    Cons

    Current customers that hate us really hate us and that makes them not so fun to work with. Recently there have been a lot of personnel changes with most inventory coordinator, greeters/cashiers, and tech being let go. This has caused additional strain on many of the big stores with the result being ridiculously long wait times where customers (and potential customers) leave without even being helped.

    Training has not been all that great. One trainer leads a sales training course that takes RWCs off the sales floor for a day of training led by a woman that has never been in sales herself. I'm sure I'm not the only one that left that day feeling like I could have done a better job training the RWCs myself. There are also way too many conference calls and meetings (usually conducted in the morning before stores open) that either make your days unnecessarily long or interrupt your days off with a very early wakeup.

    Too much micromanagement being conducted by too many unnecessary managers. For all the talk of empowerment why not just back off a bit and see what RWCs do without all the hovering by sales managers that aren't needed. If you hire the right people you wouldn't feel the need to constantly watch them like a hawk and you'd realize that they'll actually sell without being pushed since their compensation is directly tied to their performance.

    Advice to ManagementAdvice

    When it comes to hiring management on the store level (sales managers and store managers) it is ALWAYS good to hire from within. It is also good to make sure those hired from within are seasoned employees. The store level management really needs to be able to support their Retail Wireless Consultants and if they themselves aren't good RWCs then how can we really expect them to support the RWCs?

    Consider paid holidays for both full and part-time employees. I know quite a few part-time RWCs that outsell most of their full-time co-workers month after month.

    Fix the internal computer systems. Workflows are great until you need one for a task that should be simple and one doesn't exist. Then you're stuck wasting a bunch of time going through a much longer different workflow that leaves the customer scratching their heads about what is taking so long.

    Recommends
    Positive Outlook
    No opinion of CEO

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