UMass Memorial Medical Center

  www.umassmemorialhealthcare.org
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UMass Memorial Medical Center Reviews

Updated July 22, 2014
Updated July 22, 2014
44 Reviews

2.5
44 Reviews
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Eric Dickson, MD
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14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    POOR MANAGEMENT AT ITS FINEST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Amazing highly intelligent medical personnel giving great care under less than optimal circumstances

    Cons

    After working at UMass Memorial for many, many years I can honestly say that management has brought this institution to its knees. The installation of several computer systems that were suppose to improve patient care have caused financial chaos, and have not improved patient care. Several different computer programs are required and none of them talk to each other. For example, one system for inpatients, one system for outpatients, one system for the ER.... and the list goes on and on. Nurses are now married to their COWS (computers on wheels) instead of providing patient care and time is taken up documenting and scanning bar codes. Computers were suppose to make life easier but UMASS MEMORIAL purchased the worst systems possible. Shame on them! There is very little recognition for doing a great job! Lots of extra and overtime because of poor staffing.

    Advice to ManagementAdvice

    Take a look at various business models who have happy employees and you may want to institute some of their ideas. A happy employee is a productive employee. Perhaps the wrong computer system was instituted and does not work successfully for such a large trauma center and should be rethought. Also, you should listen to the people who provide the care at the bedside because they are the real deal and not someone from upper level management or some consulting firm. Your decision to take away the IV Therapy team and phlebotomists will only decrease patient satisfaction and increase infections. This will not help the UMass Memorials image with the general public. Just food for thought.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Nurse Practitioner for 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Practitioner  in  Worcester, MA
    Current Employee - Nurse Practitioner in Worcester, MA

    Pros

    Co-workers, access to current medical information and protocols, salary for union workers.

    Cons

    Turnover of leadership, top heavy with VP's all making too much money and getting bonuses off the work of their employees, no incentive to learn, salary for non-union employees. The union nurses get raises guaranteed raises and too many nurses take advantage of that. Union is very strong and therefore nurses get away with way too much with no consequences for their actions. Lack of respect and professionalism throughout the company. Too much favoritism, treatment among employees with the same jobs is not equal, some people required to work weekends and holidays and other are not.

    Advice to ManagementAdvice

    Listen to ideas from employees, learn the jobs of those working for you, offer more learning opportunities to those that want to learn, treat all employees equally, create job descriptions that honestly describe the position, rather than adding responsibilities (under the disguise that "things have change") after the position has been accepted.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Bad Management; Preferential treatment to Favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Administrative Float  in  Worcester, MA
    Current Employee - Medical Administrative Float in Worcester, MA

    Pros

    Competitive pay, great benefits, wonderful colleagues who work hard and are very supportive; people who really care about their job.

    Cons

    Managers who give preferential treatment to favorites, including letting their favorites get away with pretty much anything, hiring them as managers, etc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Very dedicated professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The organization is filled with committed and dedicated professionals who work tirelessly. The talent is amazing. The organizational potential untapped.

    Cons

    Unprofessional behaviors and poor performance are routinely tolerated. There is considerable infighting. There are also many silos. Both of these prevents balanced decision making.

    Advice to ManagementAdvice

    Recognize performance, hard work and outcomes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Histology  in  Worcester, MA
    Former Employee - Histology in Worcester, MA

    Pros

    The great pay! Good benefits. Lots of patients to care for.

    Cons

    Human Resources and Management does not support the employees as advertised on their website. They will lie and make up stories to get their point across. They have the attitude of shoot through the door first and then open it to see what is on the other side, with no care or concern whose career they kill!

    Advice to ManagementAdvice

    Revamp the Human Resourses Department, from the Top down! The culture there is not one of respect for the fellow employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Okay if you don't want hard work to pay off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA

    Pros

    They offer great benefits although paid time off is earned rather than a set amount each year. The coworkers are great and make you feel like a part of the team.

    Cons

    They leave positions unfilled for way to long even if it has been posted while expected people outside of the position to pick up the slack. They allow for nepotism making it really hard to effectively work and feel like you are not being held back when supervisors are allowed to promote their significant others.

    Advice to ManagementAdvice

    Reward the people who are working hard for you day in and day out. If someone takes on all of the responsibilites of a role and does it with a smile and comes in trying to make things better for their team and management, reward that. If you say that you promote from with in, do that. If you promise a position to someone, keep them in the loop on the status of process and be honest. Stop hiring your friends and start taking care of the people who are taking care of you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Shrinking company with poor financial planning and lacks strong process and quality improvement."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Worcester, MA
    Former Employee - Supervisor in Worcester, MA

    Pros

    Great experience while it was growing.

    Cons

    It's in debt and currently shrinking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Compensation is fair in the beginning but increases are very slow

    Cons

    Management does not seem to value employees, longevity or loyalty.

    Advice to ManagementAdvice

    Show employees that they are valued.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Laboratory Medicine

    Former Employee - Phlebotomist  in  Worcester, MA
    Former Employee - Phlebotomist in Worcester, MA

    Pros

    Higher pay scale than most

    Cons

    Disorganized. Bad financial decisions cost many their jobs in this area.

    Advice to ManagementAdvice

    Listen to your employees. They perform the job daily. Get rid of dead wood in management with high salaries.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Laboratory Tech  in  Worcester, MA
    Former Employee - Lead Laboratory Tech in Worcester, MA

    Pros

    Still trying to figure that out

    Cons

    Medical coverage isn't comparable to other hospitals
    Colleagues and managers should be better qualified
    Little room for advancement

    Advice to ManagementAdvice

    invest in your employees and provide mandatory training on "how to supervise, lead, direct others"

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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