UMass Memorial Medical Center

  www.umassmemorial.org
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UMass Memorial Medical Center Reviews

Updated Jul 22, 2014

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All Employees Current Employees Only

3.0 44 reviews

33% Approve of the CEO

UMass Memorial Medical Center President & CEO John O’Brien

John O’Brien

(15 ratings)

51% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    POOR MANAGEMENT AT ITS FINEST

    Anonymous Employee (Current Employee)

    ProsAmazing highly intelligent medical personnel giving great care under less than optimal circumstances

    ConsAfter working at UMass Memorial for many, many years I can honestly say that management has brought this institution to its knees. The installation of several computer systems that were suppose to improve patient care have caused financial chaos, and have not improved patient care. Several different computer programs are required and none of them talk to each other. For example, one system for inpatients, one system for outpatients, one system for the ER.... and the list goes on and on. Nurses are now married to their COWS (computers on wheels) instead of providing patient care and time is taken up documenting and scanning bar codes. Computers were suppose to make life easier but UMASS MEMORIAL purchased the worst systems possible. Shame on them! There is very little recognition for doing a great job! Lots of extra and overtime because of poor staffing.

    Advice to Senior ManagementTake a look at various business models who have happy employees and you may want to institute some of their ideas. A happy employee is a productive employee. Perhaps the wrong computer system was instituted and does not work successfully for such a large trauma center and should be rethought. Also, you should listen to the people who provide the care at the bedside because they are the real deal and not someone from upper level management or some consulting firm. Your decision to take away the IV Therapy team and phlebotomists will only decrease patient satisfaction and increase infections. This will not help the UMass Memorials image with the general public. Just food for thought.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Nurse Practitioner for 7 years

    Nurse Practitioner (Current Employee) Worcester, MA

    ProsCo-workers, access to current medical information and protocols, salary for union workers.

    ConsTurnover of leadership, top heavy with VP's all making too much money and getting bonuses off the work of their employees, no incentive to learn, salary for non-union employees. The union nurses get raises guaranteed raises and too many nurses take advantage of that. Union is very strong and therefore nurses get away with way too much with no consequences for their actions. Lack of respect and professionalism throughout the company. Too much favoritism, treatment among employees with the same jobs is not equal, some people required to work weekends and holidays and other are not.

    Advice to Senior ManagementListen to ideas from employees, learn the jobs of those working for you, offer more learning opportunities to those that want to learn, treat all employees equally, create job descriptions that honestly describe the position, rather than adding responsibilities (under the disguise that "things have change") after the position has been accepted.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Bad Management; Preferential treatment to Favorites

    Medical Administrative Float (Current Employee) Worcester, MA

    ProsCompetitive pay, great benefits, wonderful colleagues who work hard and are very supportive; people who really care about their job.

    ConsManagers who give preferential treatment to favorites, including letting their favorites get away with pretty much anything, hiring them as managers, etc.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very dedicated professionals

    Anonymous Employee (Current Employee)

    ProsThe organization is filled with committed and dedicated professionals who work tirelessly. The talent is amazing. The organizational potential untapped.

    ConsUnprofessional behaviors and poor performance are routinely tolerated. There is considerable infighting. There are also many silos. Both of these prevents balanced decision making.

    Advice to Senior ManagementRecognize performance, hard work and outcomes

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Beware

    Histology (Former Employee) Worcester, MA

    ProsThe great pay! Good benefits. Lots of patients to care for.

    ConsHuman Resources and Management does not support the employees as advertised on their website. They will lie and make up stories to get their point across. They have the attitude of shoot through the door first and then open it to see what is on the other side, with no care or concern whose career they kill!

    Advice to Senior ManagementRevamp the Human Resourses Department, from the Top down! The culture there is not one of respect for the fellow employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay if you don't want hard work to pay off

    Anonymous Employee (Current Employee) Worcester, MA

    ProsThey offer great benefits although paid time off is earned rather than a set amount each year. The coworkers are great and make you feel like a part of the team.

    ConsThey leave positions unfilled for way to long even if it has been posted while expected people outside of the position to pick up the slack. They allow for nepotism making it really hard to effectively work and feel like you are not being held back when supervisors are allowed to promote their significant others.

    Advice to Senior ManagementReward the people who are working hard for you day in and day out. If someone takes on all of the responsibilites of a role and does it with a smile and comes in trying to make things better for their team and management, reward that. If you say that you promote from with in, do that. If you promise a position to someone, keep them in the loop on the status of process and be honest. Stop hiring your friends and start taking care of the people who are taking care of you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Shrinking company with poor financial planning and lacks strong process and quality improvement."

    Supervisor (Former Employee) Worcester, MA

    ProsGreat experience while it was growing.

    ConsIt's in debt and currently shrinking.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Management

    Anonymous Employee (Former Employee)

    ProsCompensation is fair in the beginning but increases are very slow

    ConsManagement does not seem to value employees, longevity or loyalty.

    Advice to Senior ManagementShow employees that they are valued.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Disapproves of CEO

     

    Laboratory Medicine

    Phlebotomist (Former Employee) Worcester, MA

    ProsHigher pay scale than most

    ConsDisorganized. Bad financial decisions cost many their jobs in this area.

    Advice to Senior ManagementListen to your employees. They perform the job daily. Get rid of dead wood in management with high salaries.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Interesting

    Lead Laboratory Tech (Former Employee) Worcester, MA

    ProsStill trying to figure that out

    ConsMedical coverage isn't comparable to other hospitals
    Colleagues and managers should be better qualified
    Little room for advancement

    Advice to Senior Managementinvest in your employees and provide mandatory training on "how to supervise, lead, direct others"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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