UMass Memorial Medical Center

www.umassmemorialhealthcare.org
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UMass Memorial Medical Center Reviews

Updated June 8, 2015
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3.0
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Eric Dickson, MD
1 Rating

Pros
  • They offer great benefits although paid time off is earned rather than a set amount each year (in 4 reviews)

  • Great benefits - lots of time off (in 2 reviews)

Cons
  • Union vs non union sometimes created uncertainties between management and employees (in 2 reviews)

  • Equivalent to sweatshop mentality of patient care (in 2 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (1)

    Was a better place to work 15 years ago

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center part-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Manager is excellent at honoring requests for a day off.

    Cons

    Negative upper administration that spends time looking to get rid of older staff by cutting necessary departments such as the IV team. Poor staffing, Unable to get an adequate break in order to recharge and provide excellent patient care. Feel overwhelmed most of the time and extremely stressed. Could never work full time here.

    Advice to Management

    Hire more nurses. Provide adequate breaks to staff. Provide positive feedback to staff. Do something for the nurses during nurses week that makes the staff feel appreciated. No one wants to work in a negative environment that provides little positive feedback. Stop the take aways during contract renewals.


  2. Helpful (1)

    Changing leadership, changing direction.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hard working good people who just want to do the right thing. Benefits are really good.

    Cons

    Too many high priorities and not enough people. Sometimes having leadership who has been at a company for a long time can be a challenge to overcome. Inappropriate behavior and poor performance are tolerated in those who have been with the company for a long time.

    Advice to Management

    There are really great people at UMass. Listen to them. Encourage them. Help them grow and weed out the who don't cut it even if they have been with UMass for a long period of time. Rewarding poor behavior or performance because someone have been there for a long time doesn't move UMass in the right direction.


  3. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Worcester, MA
    Former Employee - Staff in Worcester, MA

    I worked at UMass Memorial Medical Center full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good benfits good pay
    Good staff

    Cons

    The mangement does not understand the staff

    Advice to Management

    Fire the ones that are not needed


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  5. Helpful (1)

    An Organization in Transition (aka turning a ship)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-union Registered Nurse in Worcester, MA
    Current Employee - Non-union Registered Nurse in Worcester, MA

    I have been working at UMass Memorial Medical Center full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Many dedicated, long-term, employees. Workplace diversity and a variety of opportunities. World class research emerging from the affiliated medical school. Academic medical center with a (potentially) bright future. The talent within the organization is amazing. Benefit packages are second to none; truly untouchable in the market these days. The role of this organization within the surrounding community is HUGE. Many opportunities to connect with volunteer opportunities. When the organization is turned around it will return to its former glory.

    Cons

    It does feel like constant firefighting (even in replacing staff who leave- see below regarding succession planning) and the goals and "must-do" (for safety) projects get triaged and potentially lost, which contributes to the employees' frustration. Work-life balance for those who hold themselves accountable can be hard; those who see it as only a job seem to have work-life balance figured out and can walk away at the end of the day. Accountability and, occasionally, professionalism across the organization are lacking.

    Advice to Management

    The organization seems to lack a clear mission and vision that applies to every single employee. Current environment is lacking a sense of pride and community within the organization. Many staff feel defeated but remain committed to the cause and believe in the future of the organization. Succession planning seems nonexistent. Training opportunities exist but you have to seek them out and pursue them.


  6. Helpful (2)

    Not the worst company to work for, but not the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Clerical in Worcester, MA
    Current Employee - Senior Clerical in Worcester, MA

    I have been working at UMass Memorial Medical Center full-time (More than 5 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Fabulous benefits. The starting pay was $20+ per hour for senior clerical workers. Furthering your education is encouraged. Should you be interested in another position within the company, you get special consideration. First two years with this company are the best.

    Cons

    After two years conditions go downhill. Criticism is offered but praise is rare. Overtime is frowned upon. You cannot work longer than your allotted hours per week. No matter how much work you have to do, you must get it done within your weekly hours. Computer problems are always something that has to be dealt with.

    Advice to Management

    It would greatly help if you looked for ways to boost morale. Spend some time in the trenches with the employees and get a taste of what we go through day in and day out. Revamp your IS system. Many of us are having problems several times a week. Get to know your employees better.


  7. Food Service Cateferia

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafeteria Worker in Worcester, MA
    Current Employee - Cafeteria Worker in Worcester, MA

    I have been working at UMass Memorial Medical Center part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Half price on food, free coffe and fountain drinks. You get to interact with a lot of people that could help you later on in life.

    Cons

    Can get very busy. Poor management, and communications. Needs a better training program

    Advice to Management

    Communicate more often to employees.


  8. Helpful (2)

    Opened doors for future opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet really great people. It is a decent atmosphere, but more can be done to better the facility.

    Cons

    The medical center is a work in progress. A lot needs to be done to make it an upper echelon facility. Management needs to be proactive instead of reactive. They also don't want to spend any money to make things better.

    Advice to Management

    Listen to the employees and get their feedback before making decisions that you won't know the repercussions of when changes are made or going to be made.


  9. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Worcester, MA
    Former Employee - Pharmacist in Worcester, MA

    I worked at UMass Memorial Medical Center full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Even though they are shrinking, there are still great and competitive benefits

    Cons

    Salary, and the current directors of pharmacy are not to be trusted. They are expected to retire within the next five years, which may drastically improve the

    Advice to Management

    Replace the current directors of pharmacy at the University and Memorial campuses. They are ineffective managers of people, uninspiring, and, in the case of the Memorial director, create an air of mistrust by pitting current employers against one another and lies when it suits him in an effort to preserve his own job security.


  10. Ancillary Applications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Applications Analyst in Worcester, MA
    Current Employee - Clinical Applications Analyst in Worcester, MA

    I have been working at UMass Memorial Medical Center full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to move to different applications, lots of work, work/life balance, people that you support are great, physicians, RN's are all willing to learn technology.

    Cons

    Unable to move ahead, merit increases are small, management is controlling, mico-management, no ability to think and make decisions based upon situation, Anillary team fell apart and all new hires are on board. New Soarian system has a significant amout of downtime which impacts the ancillary departments. Not sure why they chose to move from Meditech to Soarian when a majority of large orginizations are going to Epic.

    Advice to Management

    Believe in the talent that you have and quit outsourcing


  11. Decent benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center full-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefit package, generous vacation time.

    Cons

    Parking fees, or limited parking in general



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