US Airways Reviews

Updated September 20, 2014
Updated September 20, 2014
311 Reviews
3.4
311 Reviews
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US Airways Chairman and CEO Doug Parker
Doug Parker
203 Ratings

Review Highlights

Pros
  • I left to have my children but still miss the camaraderie and flight benefits (in 67 reviews)

  • Flight benefits if you can get on a flight, health benefits are great and in general the people that work there (in 23 reviews)


Cons
  • The salaries are laughable at best and good luck using your flight benefits (in 14 reviews)

  • long hours, not alot of work / life balance until you have some seniority (in 5 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not sure what to think/

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Airways

    Pros

    I have been wanting to become a flight attendant for a long time.So I finally had the opportunity in my circumstances to fill out a application in hopes to get a job. I have lots of customer service experience and thought that would help my chances. I know that they get hundreds if not thousands of hopeful applicants. I filled out online application and had a video interview the same day.

    Cons

    After the interview I didn't hear anything back from them not even a rejection email. I called recruitment center and was told they would call me if any information in needed. My application went to current on website to archived. Not sure what that means so i called them again and they wouldnt tell me why , just say they would call if needed more info. Very vague. I am okay with rejection and just wish they would give me a straight answer.

    Advice to ManagementAdvice

    Please send rejection emails or just tell the hopefuls : thanks but no thank".
    Experience like this with a big company makes me want to seek out competition when I decide to travel.
    If they can't treat applicants with respect then how do they treat customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Worst Company Every!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ

    I worked at US Airways full-time for more than a year

    Pros

    Benefits, Coworkers, Free Flights, Corporate Location

    Cons

    Management is terrible. Pay is even worse. The company does not care about its employes in anyway possible

    Advice to ManagementAdvice

    Go to college

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Aerospace Engineering Intern Position Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering  in  Phoenix, AZ
    Former Employee - Engineering in Phoenix, AZ

    I worked at US Airways as an intern for less than a year

    Pros

    Flight benefits. Period. There was nothing else.
    If in the right department, you might meet some good natured people.

    Cons

    This was the worst work experience I have ever had.
    1. Most of the 'engineers' there are A&P Mechanics who have worked there long enough to become 'engineers'. There is really not a whole lot of engineering going on. There is a lot more part tracking and just schedule management going on. However, during the internship interview, they did not mention that. When you hire THE BEST 'Aerospace Engineering Students' from some of the best engineering DESIGN schools, you need to be aware that they are much more qualified for the work that is being given to them.
    2. The supervisor and the engineers I worked with have the most difficult time writing cohesive sentences. Their grammar and their fluency in the language is definitely questionable. That being said, it would have been OK if their attitude was OK. My supervisor had the most hostile attitude. An example: During Good Friday, it was half day. He half-jokingly smiled at me and said interns don't get half day. I stayed 30 mins longer and then the lights in the office were being switched off and the whole office was deserted. If there was work to be done, I would have stayed. I had been there for almost two months, and all I was given is a 'Boeing 737 handbook' to read over. I got done with it the first week and didn't have any work to do for over a month! So, I left that day after 30 mins. During my final review, he stated that 'I did not listen to the supervisor'.

    Advice to ManagementAdvice

    Know your company. Your company does not require cream of the crop aerospace engineering students. An actual engineering job has to involve some hands-on work/design/innovation. All your work has already been documented in the plethora of ES/EA documents. Your engineering team is a joke. Please rename it or at least have the honesty to hire A&P students, and not shatter the hopes of an engineering student.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Reservation call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ

    I worked at US Airways full-time for less than a year

    Pros

    Benefits were good - able to fly right away.

    Cons

    Environment was toxic! No Job Joy! Always reminded that there were MANY other people that would be willing take your place. YOU do not matter - the customers really don't matter - just make sure your sales are up and your call times were down. There are many agents that have been there far to long - very rude to customers - there were many times when I cringed listening to the agents being rude to customers on the phone. I was actually scolded because I said - "Is there anything else that I can help you with today?"
    Noun -verb - period. That does not always work. There should always be an exception to that rule.

    Advice to ManagementAdvice

    Make the agents feel like they matter - a little bit..... Treat the customers better.
    Make sure the supervisors are qualified to supervise......

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Run !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations  in  Phoenix, AZ
    Current Employee - Customer Relations in Phoenix, AZ

    I have been working at US Airways full-time for less than a year

    Pros

    Health Benefits. Flight Benefits, trading

    Cons

    Horrifying job lead by a bi polar instructor ! For 10.46 I would say go to In/Out Burger. They expect 150% out of you. No support. Left to die once you graduate. Their is mold or something that has everyone sneezing in the building. Yelling customers who get the answer "NO" or 200.00 please. It gets really bad when you have to start making the calls to them.

    Advice to ManagementAdvice

    Get Rid of Big Red

  7.  

    don't bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant

    I worked at US Airways full-time for more than 8 years

    Pros

    you get paid and thats the only good thing

    Cons

    they are a hack job company

    Doesn't Recommend
    Disapproves of CEO
  8.  

    It was very educated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preffered Agent  in  Winston-Salem, NC
    Former Employee - Preffered Agent in Winston-Salem, NC

    I worked at US Airways full-time for less than a year

    Pros

    They totally depended on numbers and not customer serves.

    Cons

    they do not care about customer serves and people doing there jobs correctly all they relly care is talking time being 320

    Advice to ManagementAdvice

    They should not base there employes an one number but look at the whole person ability

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Management does not allow for initiative. Just follow and no questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Specialist  in  Tempe, AZ
    Current Employee - Specialist in Tempe, AZ

    I have been working at US Airways full-time for more than 8 years

    Pros

    Great health benefits flexible schedule

    Cons

    Salary does not provide for decent living. Most employees struggle to pay basic necessities.
    Cannot afford to take advantage of flight benefits due to no extra cash after bills are paid

    Advice to ManagementAdvice

    Show concern to your workers. All they ask for is a decent livable wage to take care of themselves and families.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Handicapped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Mechanic  in  Chicago, IL
    Current Employee - Aircraft Mechanic in Chicago, IL

    I have been working at US Airways full-time for more than 10 years

    Pros

    The only pros are the fine men and women trying to do their job, believing that maybe someday, managements attitude will change and things will become better.

    Cons

    Most depressing company to work for with managements continued efforts to dishearten their employee assets. Their motto is if you don't like it, there is the door. Management is filling up with people that have historically been anti-friendly to lower level employees.

    Advice to ManagementAdvice

    Quit destroying employee's lives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    DW Team sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst I Technologies Lead B  in  Tempe, AZ
    Former Employee - Analyst I Technologies Lead B in Tempe, AZ

    I worked at US Airways full-time for more than a year

    Pros

    Free flight and health benefits. Good organization but depends on which team you are in. Some teams are really nice and some are horrible (eg: DEG)

    Cons

    Cut throat environment, middle management is arrogant, undisciplined, and brutal. No growth opportunities. Technology wise they are far behind, management is very stingy when it comes to technology investments. Developers are responsible for everything even if the entire Project program fails. All blame flows downhill, all credit for successes stop at your manager's door. You have to follow the rules and they have so many within the team and its only applicable for new folks. IT environment here is more like manufacturing industry, no thinking just do what is told. Very high attrition in DEG team, I have seen 6 people leaving the team with in a year. Product support is like hell, for which you have to sacrifice your nights and weekends which is never compensated.

    Problem is senior management knows the issues with middle management but they havent done anything till now to support the team members.

    Advice to ManagementAdvice

    Yelling and screaming is not management. Learn to respect people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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