US Airways

  www.usairways.com
  www.usairways.com

US Airways Reviews

Updated October 17, 2014
Updated October 17, 2014
333 Reviews
3.3
333 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
217 Ratings

Review Highlights

Pros
  • I left to have my children but still miss the camaraderie and flight benefits (in 72 reviews)

  • Flight benefits if you can get on a flight, health benefits are great and in general the people that work there (in 24 reviews)


Cons
  • The salaries are laughable at best and good luck using your flight benefits (in 15 reviews)

  • The pay was lower than industry average (in 7 reviews)

More Highlights

41 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Management lack's credibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Airways full-time (more than an year)

    Pros

    OK place if you are a first time worker, but the requirements are ridiculous for how bad the pay is.

    Cons

    Our managers are terrible, they have zero understanding of business basics, teams are isolated, information is not shared and general competency is out the window. If you are looking to work with women who are all 50 plus and thrilled to make $25k a year this is the place for you. It feels like you are eternally stuck in your department. There are no plans for development or growth of a career path. They hover this carrot of flying for free in front of you but then pay you $25k a year or less and you can't go anywhere.

    Advice to ManagementAdvice

    Has to be advice to executive managers because anyone around the director or mid range level is absolutely atrocious. It can not be understand how incompetent they are. Even our CEO Doug Parker does not understand the basics. Take care of your people, your people are happier, therefore efficiency goes up, when efficiency is up then EPS and Profit Margin improve. CEO 101.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    The Reservation Center job is a JOKE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Winston-Salem, NC
    Former Employee - Reservations Agent in Winston-Salem, NC

    I worked at US Airways full-time (less than an year)

    Pros

    *I would say the travel benefits, but the chances of you actually getting on a plane for free are about 10%, even if you plan and book your ticket based on seats available. Not really a perk if you can't fly.

    Cons

    Where to start----

    * When interviewed for this position I was told that US Airways and after they merge are focused on customer service and agents will not have to worry about call times. That's the only reason I wanted this job and decided to go back to a call center. That was all complete crap.

    * Before you start you have to memorize 150+ airport codes, on day 2/3 if you don't make a 90 on the test you'll be let go right that second. You also will have 3 assessments throughout the first 4 weeks of training which you have to make a 85 or higher to keep your job. The on-the-job training for 4 weeks which you have to do great or your fired... then another few weeks of class, which has an assessment and if you fail your fired. I understand companies need some tests to make sure they have a good staff, but threatening firing every 2 seconds isn't a good way to communicate quality to your staff.

    * During training class our instructors (who have both been with US Airways for 30+ years) talked every other word about call-time! call-time! call-time! Which was told to me and others that didn't matter. The instructors told us even them being there that long they can still get in trouble for bad call-times... even if your doing a reservation for a first time flyer internationally that had a ton of questions.

    * I decided after about 2 weeks of class to quit. I made 100's on all my tests, but realized that this company is shady and just like any call center. A quote from our trainers was "We don't care about what the customer wants or needs, we just need to get them off the phone for our call-times"... I think if someone is paying crazy prices for plane tickets, bags, taxes, etc they deserve no pressure, no time limit calls. Plus, a friend worked there for about a year and advised me that 95% of her calls were angry passengers.

    * You have to offer the US Airways credit card twice during every call or you get written up.

    * Side note--- US Airways actually charges people a $25 (or $35 international)/ PER TICKET fee to book over the phone, when most people book 2 or 4 tickets a call... that's crazy! I would understand maybe a one-time fee of $25 for the whole reservation, but dang! You can book online for free btw....

    * I'm worried with the merger of US and AA that the customer service will only get worse. I would spend a few extra bucks and get good service at Delta.

    Advice to ManagementAdvice

    Have respect for your employees (especially the new generation) and for your customers!

    Having your reps to "hurry and get off the phone" is crazy when people are spending $6,000 for 2 tickets round-trip to Greece and back... You expect your agents to do all that booking in less than 4 minutes and say all you have to say...? Good luck being the World's biggest, but worse airline!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Not sure what to think/

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Airways

    Pros

    I have been wanting to become a flight attendant for a long time.So I finally had the opportunity in my circumstances to fill out a application in hopes to get a job. I have lots of customer service experience and thought that would help my chances. I know that they get hundreds if not thousands of hopeful applicants. I filled out online application and had a video interview the same day.

    Cons

    After the interview I didn't hear anything back from them not even a rejection email. I called recruitment center and was told they would call me if any information in needed. My application went to current on website to archived. Not sure what that means so i called them again and they wouldnt tell me why , just say they would call if needed more info. Very vague. I am okay with rejection and just wish they would give me a straight answer.

    Advice to ManagementAdvice

    Please send rejection emails or just tell the hopefuls : thanks but no thank".
    Experience like this with a big company makes me want to seek out competition when I decide to travel.
    If they can't treat applicants with respect then how do they treat customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    poor

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Winston-Salem, NC
    Former Employee - Customer Service Professional in Winston-Salem, NC

    I worked at US Airways full-time (less than an year)

    Pros

    free flights if you fly

    Cons

    you have to give up every thing to work for this company. no children, no family, no holidays, no sick time

    Advice to ManagementAdvice

    treat your employees like they are human and stop trying to make them give up their life for 10.21 hr

    Doesn't Recommend
    Neutral Outlook
  6.  

    Worst Company Every!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ

    I worked at US Airways full-time (more than an year)

    Pros

    Benefits, Coworkers, Free Flights, Corporate Location

    Cons

    Management is terrible. Pay is even worse. The company does not care about its employes in anyway possible

    Advice to ManagementAdvice

    Go to college

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Aerospace Engineering Intern Position Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering in Phoenix, AZ
    Former Employee - Engineering in Phoenix, AZ

    I worked at US Airways as an intern (less than an year)

    Pros

    Flight benefits. Period. There was nothing else.
    If in the right department, you might meet some good natured people.

    Cons

    This was the worst work experience I have ever had.
    1. Most of the 'engineers' there are A&P Mechanics who have worked there long enough to become 'engineers'. There is really not a whole lot of engineering going on. There is a lot more part tracking and just schedule management going on. However, during the internship interview, they did not mention that. When you hire THE BEST 'Aerospace Engineering Students' from some of the best engineering DESIGN schools, you need to be aware that they are much more qualified for the work that is being given to them.
    2. The supervisor and the engineers I worked with have the most difficult time writing cohesive sentences. Their grammar and their fluency in the language is definitely questionable. That being said, it would have been OK if their attitude was OK. My supervisor had the most hostile attitude. An example: During Good Friday, it was half day. He half-jokingly smiled at me and said interns don't get half day. I stayed 30 mins longer and then the lights in the office were being switched off and the whole office was deserted. If there was work to be done, I would have stayed. I had been there for almost two months, and all I was given is a 'Boeing 737 handbook' to read over. I got done with it the first week and didn't have any work to do for over a month! So, I left that day after 30 mins. During my final review, he stated that 'I did not listen to the supervisor'.

    Advice to ManagementAdvice

    Know your company. Your company does not require cream of the crop aerospace engineering students. An actual engineering job has to involve some hands-on work/design/innovation. All your work has already been documented in the plethora of ES/EA documents. Your engineering team is a joke. Please rename it or at least have the honesty to hire A&P students, and not shatter the hopes of an engineering student.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Reservation call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ

    I worked at US Airways full-time (less than an year)

    Pros

    Benefits were good - able to fly right away.

    Cons

    Environment was toxic! No Job Joy! Always reminded that there were MANY other people that would be willing take your place. YOU do not matter - the customers really don't matter - just make sure your sales are up and your call times were down. There are many agents that have been there far to long - very rude to customers - there were many times when I cringed listening to the agents being rude to customers on the phone. I was actually scolded because I said - "Is there anything else that I can help you with today?"
    Noun -verb - period. That does not always work. There should always be an exception to that rule.

    Advice to ManagementAdvice

    Make the agents feel like they matter - a little bit..... Treat the customers better.
    Make sure the supervisors are qualified to supervise......

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Run !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations in Phoenix, AZ
    Current Employee - Customer Relations in Phoenix, AZ

    I have been working at US Airways full-time (less than an year)

    Pros

    Health Benefits. Flight Benefits, trading

    Cons

    Horrifying job lead by a bi polar instructor ! For 10.46 I would say go to In/Out Burger. They expect 150% out of you. No support. Left to die once you graduate. Their is mold or something that has everyone sneezing in the building. Yelling customers who get the answer "NO" or 200.00 please. It gets really bad when you have to start making the calls to them.

    Advice to ManagementAdvice

    Get Rid of Big Red

  10.  

    don't bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant

    I worked at US Airways full-time (more than 8 years)

    Pros

    you get paid and thats the only good thing

    Cons

    they are a hack job company

    Doesn't Recommend
    Disapproves of CEO
  11.  

    It was very educated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preffered Agent in Winston-Salem, NC
    Former Employee - Preffered Agent in Winston-Salem, NC

    I worked at US Airways full-time (less than an year)

    Pros

    They totally depended on numbers and not customer serves.

    Cons

    they do not care about customer serves and people doing there jobs correctly all they relly care is talking time being 320

    Advice to ManagementAdvice

    They should not base there employes an one number but look at the whole person ability

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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