US Airways Reviews

Updated July 25, 2015
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US Airways Chairman and CEO Doug Parker
Doug Parker
28 Ratings

Pros
  • Excellent flight benefits IF you can get the time off to use them (in 73 reviews)

  • Travel benefits nothing like travelling for free even if it is standby (in 41 reviews)

Cons
  • Flight benefits are the main selling point to work for an airline (in 15 reviews)

  • The pay was lower than industry average (in 7 reviews)

More Pros and Cons

52 Employee Reviews

Sort: Popular Rating Date
  1. There are better options!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Charlotte, NC
    Former Employee - Customer Service Manager in Charlotte, NC

    I worked at US Airways full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Almost free flights (you have to pay for first class). Discounts on other things like cruises.

    Cons

    Always dealing with upset customers. The Charlotte operations is always running like crap so good days are few and far between. You are not provided with the proper tools or authority to take care of the customers. Most employees are nice to each other but always drama with some. They do not care about any other work or your home life. They pay rock bottom and want you to have the dedication of a 100k salary job.

    Advice to Management

    Show appreciation to your employees (management and agent) and not only speak to them about negative issues.


  2. USAirways is a heartless company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Winston-Salem, NC
    Current Employee - Reservations Agent in Winston-Salem, NC

    I have been working at US Airways full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight Benefits as with any airline, Health, Dental and Vision Plan, friendly co-workers.

    Cons

    A 120 day training probation period, only 3 occurrences allowed. Don't get sick or you're fired, which is inevitable because employees come to work sick (contagious) for fear of losing their jobs. Attrition is high and the company. You aren't represented by the union until after 120 days and low pay compared to other airlines.

    Advice to Management

    Change your 120 day probationary training period to recognize extenuating circumstances. Employees work hard to get through training only to get fired due to circumstances beyond their control.


  3. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor
    Former Employee - Customer Service Supervisor

    I worked at US Airways full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight benefits and good work experience.

    Cons

    Everything went south after the merger with AA.

    Advice to Management

    Pay attention to your stations and actually get them the help they need.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Horrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at US Airways (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Their are no pros to working for USAirways

    Cons

    Terribly low pay, Inflight management unqualified for their positions, layoffs looked suspicious. Extremely uncaring company, would never encourage anyone to work for them.


  6. Helpful (1)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Tempe, AZ
    Former Employee - Financial Analyst in Tempe, AZ

    I worked at US Airways (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flight Benefits and decent coworkers.

    Cons

    Long hours and horrible pay. Management does not care and won't train you properly. You'll be left to teach yourself and when you are confused they will get impatient.

    Advice to Management

    Practice leadership


  7. to find out in how many years a new employee max out

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Airways full-time

    Pros

    max out salary in how many years

    Cons

    start from the begning of the career


  8. Training

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Airways

    Pros

    M-F Weekends off during first 6 weeks Benefits start on the first day

    Cons

    Trainer rushed through the information Was not advised before accepting position that job is contingent upon passing all tests- only one retake allowed and then let go. Every day was 8 hours of stress You really are not "HIRED". Job is contingent upon passing these tests, which would be fine if the training was more thorough My rating is one star because of the above cons


  9. Customer Service Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Airways

    Pros

    Travel, travel, travel! Should be able to say the truth. That's what they are asking for

    Cons

    Not able to comment to a state you will be based. Do they really think you can survive on $11.00 an hour.

    Advice to Management

    Share with people why or why not they didn't get the job.


  10. Helpful (1)

    Quite different than described

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Project III Usit in Tempe, AZ
    Current Employee - Manager Project III Usit in Tempe, AZ

    I have been working at US Airways full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    As an airline employee you get severely reduced cost scheduled flights, or free flights as long as you can afford to get bumped. The interview process for technology personnel certainly weeds out those who shouldn't be hired. The group I was in heavily weighs fitting in with the team.

    Cons

    If you want to actually work and build on your skills, this isn't the place for you. Much of your time will be spent trying to figure out how to make it look like something was done, because your manager has to show progress where none was made. The free flights would be great, if you have time to use them. Within the group I worked it was more a case of putting out fires created by the lack of performing any actual work on the systems. However, if your personality doesn't fit in with the team, you will likely be looking for a new position very soon.

    Advice to Management

    I was unable to see above my direct manager, so I cannot provide any advice of value to senior management.


  11. Helpful (2)

    A Career No!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Airways

    Pros

    Fly for free, when a seat is available which is not often.

    Cons

    Too long to list, but the fact that every time you turn around more benefits are taken away says it all.

    Advice to Management

    Flush rinse repeat



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