US Airways

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US Airways Reviews

Updated January 18, 2015
Updated January 18, 2015
105 Reviews
3.0
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
105 Ratings

Review Highlights

Pros
  • I left to have my children but still miss the camaraderie and flight benefits (in 73 reviews)

  • Flight benefits if you can get on a flight, health benefits are great and in general the people that work there (in 24 reviews)


Cons
  • The salaries are laughable at best and good luck using your flight benefits (in 15 reviews)

  • The pay was lower than industry average (in 7 reviews)

More Highlights

105 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at US Airways full-time (more than 8 years)

    Pros

    free flights but standby status

    Cons

    low pay bad benefits managers don't help

    Advice to ManagementAdvice

    remember where you started out at

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Ramp Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent
    Former Employee - Ramp Agent

    I worked at US Airways part-time (less than a year)

    Pros

    U.S. Airways places a premium on ramp safety.
    Supervisors communicate well with employees.
    Company makes sure employees are well-trained.

    Cons

    High turnover.
    Sometimes there were problematic employees.
    If you are laid off, poor severance package.
    Hectic schedules. Bad working hours, especially for new-hires.

    Advice to ManagementAdvice

    Invest in employees. Offer more pay for third shift workers so that more people might volunteer for less desirable shifts, as opposed to being forced to work them. Also, improve hiring process to avoid hiring unreliable or problematic employees.

  3.  

    Phone interview

    • Career Opportunities
    Current Employee - Customer Service Agent in Winston-Salem, NC
    Current Employee - Customer Service Agent in Winston-Salem, NC

    I have been working at US Airways

    Pros

    I finally made it to that stage. Applies 12/2014 and received application invitation. I don't know what that means. Still wanting.

    Cons

    The process it takes to hear from someone.

    Recommends
    Positive Outlook
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  5.  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent in Washington, DC
    Former Employee - Agent in Washington, DC

    I worked at US Airways part-time (less than a year)

    Pros

    Travel benefits and rewards that will benefit you at the end of the day.

    Cons

    Depends on what department you are in you may not have flexibility

    Advice to ManagementAdvice

    Listen to employees and have more flexible schedules

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Working for US Airways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet Service Agent in Phoenix, AZ
    Current Employee - Fleet Service Agent in Phoenix, AZ

    I have been working at US Airways full-time (more than 10 years)

    Pros

    Generally good people - Decent Pay and benefits

    Cons

    Management by intimidation.. Abusive attendance policy

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Phoenix, AZ
    Former Employee - Financial Analyst in Phoenix, AZ

    I worked at US Airways full-time (more than 3 years)

    Pros

    Good Work-life balance, Upper Management is knowledgeable about the industry, opportunity for professional growth

    Cons

    Pay not competitive, Some middle managers/directors are not knowledgeable about the business. The merger with American Airlines has caused a lot of uncertain about job functions and security.

    Advice to ManagementAdvice

    Need to communicate more at all levels about what is expected. Need to provide greater motivation for employees to stick around.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Union dependent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Charlotte, NC
    Current Employee - Flight Attendant in Charlotte, NC

    I have been working at US Airways full-time (more than a year)

    Pros

    Union: because you will need them

    Cons

    Reserve system: full-time reserve, on call 24hrs on duty days
    Supervisors: are either unavailable and can't be found, then when you do get a hold of them they are no help.
    Your whole life is centered around them and because of the merger things are always inconsistent

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great place to work, very professional atmosphere with great employees

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Airways

    Pros

    Flight benefits, possibility to swap shifts.

    Cons

    Airlines are a 24/7 operation so expect to be at work extra hours or on holidays.

  10. 3 people found this helpful  

    The Company Needs to Improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Phoenix, AZ
    Former Employee - Flight Attendant in Phoenix, AZ

    I worked at US Airways full-time (more than 3 years)

    Pros

    The training was excellent- very thorough and detailed.

    Cons

    The pay, benefits, promotional opportunities and support from Management are lacking in this company.

    Advice to ManagementAdvice

    Some flight attendant supervisors do not understand what our job entails because they were never flight attendants. Before managers are brought on board, they should fly for a month and see what it is like for us. That way, they can actually tell us advise us on how to do our job better and support us when we need it most.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Management can't handle suggestions or improvements. Always battling fires.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Phoenix, AZ
    Former Employee - Auditor in Phoenix, AZ

    I worked at US Airways full-time (more than a year)

    Pros

    Travel benefits nothing like travelling for free even if it is standby

    Cons

    Management and the pay is very low due to benefits

    Advice to ManagementAdvice

    Auditing internal tickets to create debit memos to cost centers does not make sense how this sept is value added.

    Approves of CEO

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