US Citizenship and Immigration Services

www.uscis.gov
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US Citizenship and Immigration Services Reviews

Updated March 31, 2015
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6 Employee Reviews

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  1. Helpful (3)

    I would leave immediately if it weren't for the salary and benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Citizenship and Immigration Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great salary and benefits; decent and somewhat flexible hours

    Cons

    Extremely disorganized (even for a government agency); inadequate training; inexplicable hiring decisions; lack of qualified employees at all levels (but especially in management positions); emphasis on numbers; widespread apathy; lack of collegiality


  2. Helpful (2)

    Typical Federal Service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Citizenship and Immigration Services

    Pros

    You have job security once you make it out of probationary period. The benefits are decent. Your hours are rigid and overtime is strictly voluntary.

    Cons

    There are difficult people to work with, more so I think than in the private sector. No merit based system of recognition or rewards. Heavy office politics.

    Advice to Management

    It's the government so really no point in making suggestions. There always seems to be a completely different agenda from the one being shared with the public.


  3. Helpful (1)

    Extremely poor management of IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Citizenship and Immigration Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There are some very good people at USCIS - unfortunately, very few are in management.

    Cons

    Empire builders rule! Logic, common sense, and reasonable approaches to best practices are virtually completely ignored.

    Advice to Management

    Start service the customers instead of yourselves. Stop building empires, actually look at the Mission Statement, and stop letting contracts drive you into the ground.


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  5. Helpful (2)

    The potential is there, but the bureaucracy wins

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management and Program Analyst in Washington, DC
    Current Employee - Management and Program Analyst in Washington, DC

    I have been working at US Citizenship and Immigration Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There are lots of dedicated people working to achieve the agency goals. And, of course, there are the benefits of the stability of a government job.

    Cons

    The "Peter Principle" is in full force. Individuals are promoted into management based on tenure, regardless of their experience with the new role. Training is abundant, but not really effective.

    Advice to Management

    Upper Management needs to somehow break down the competition between the various divisions. Lower level managers have contradictory goals causing teams to undercut each others progress.


  6. Helpful (2)

    An agency in it's infancy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GS-14 in Washington, DC
    Former Employee - GS-14 in Washington, DC

    I worked at US Citizenship and Immigration Services full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    High pay for low work. Perfect example of government waste. Plus, with the recent hike in immigration fees the agency is able to maintain or perhaps grow their staffing.

    Cons

    Red tape everywhere. Nobody knows where the policies and procedures can be found. Takes weeks to accomplish something that only takes minutes in the private sector.

    Advice to Management

    Get it together. Never seen a more poorly organized or executed business. The business model is flawed. You hike fees in order to fund unneeded hiring, which in turn funds the need for more senior positions. It's the only way anybody can get promoted. Bunch of people sitting around doing nothing and making $100,000 / year.


  7. Helpful (5)

    Think hard before going for civilian federal service

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management and Program Analyst
    Former Employee - Management and Program Analyst

    I worked at US Citizenship and Immigration Services

    Pros

    Federal employment is a safe and stable place to work. Pay increases are typically provided regularly. Performance goals are usually easily achieved

    Cons

    Promotion potential is based on tenure within the federal system, not on knowledge or abilities. Federal retention rules make it nearly impossible for non-performers to be removed from the system.

    Advice to Management

    When hiring from the private sector, the high achievers look for responsibility, advancement opportunities and meaningful recognition. They expect more open lines of communication. You must be flexible in order to maintain top performers. Low performers will be content to do the minimum and not improve your operations.



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