US Citizenship and Immigration Services
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US Citizenship and Immigration Services Reviews

17 Reviews

17 Reviews
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    (Mostly) Good People, Good Opportunities, but Unneeded Stress and Unequal Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources  in  Washington, DC
    Former Employee - Human Resources in Washington, DC

    I worked at US Citizenship and Immigration Services as an intern for more than a year


    The vast majority of my coworkers were great. There were a few who weren't, but it was mainly because of unhappiness with their jobs taken out on everybody. I got good advice and informal mentoring and was also involved in a lot of projects as a student intern. Most of my coworkers were GS-13+, but for the most part treated me as an equal. A lot of responsibility, but meaningful work. Also, funding is from immigrant fees rather than appropriated funds, so employees are safe from financial crises such as the government shutdown.


    -A lot of unnecessary stress and confusion because of disorganized policies and procedures.
    -The Union is pretty much given free reign to bully management.
    -Not as much career advancement if you're entry level, unless you have a supportive manager advocating for you to get a career ladder. I've seen the disparity of some employees stuck in lower grades while others rapidly advance.
    -Frustrating red tape to get policies vetted and put into practice.
    -Turnover is extraordinarily high, ironically with HR having some of the highest numbers. I saw a division entirely turn over in a year's time.
    -Some employees coast by on large salaries, while others are workhorses with little to no appreciation. It causes a lot of frustration and resentment.

    Advice to ManagementAdvice

    We know you're busy, but try to connect more with employees beyond a superficial level of quarterly 'appreciation gatherings'. Advocate for your employees and show that you truly value them and want to retain them.

    Doesn't Recommend
    Neutral Outlook

    Family Like

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Port of Spain (Trinidad and Tobago)
    Current Employee - Anonymous Employee in Port of Spain (Trinidad and Tobago)

    I have been working at US Citizenship and Immigration Services


    Salary and other fringe benefits such as traveling stipend and vat free loans from the government, also uniform and shoe allowances


    Long Working hours, movement from station to station, lots of driving, also danger in some of the ports in that not enough safety equipment.

    Advice to ManagementAdvice

    Officers need to listen to the junior officers also take into consideration their educational background, which some of the senior officers do not have.

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