US Department of Veterans Affairs

  www.vacareers.va.gov
  www.vacareers.va.gov

US Department of Veterans Affairs Reviews

Updated November 24, 2014
Updated November 24, 2014
600 Reviews
3.2
600 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert A. McDonald
20 Ratings

Review Highlights

Pros
  • Great work life balance as overtime typically is frowned upon (in 21 reviews)

  • Great Benefits- little on the high end for premiums but I have 4 children (in 43 reviews)


Cons
  • A miserable work environment with the threat of being fired hanging over your head constantly (in 22 reviews)

  • No real direction or connection from upper management or supervisors (in 17 reviews)

More Highlights

92 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great place to work if you like doing the exact same things day in and day out...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Veterans Affairs

    Pros

    One of the pros about working here is the job security. Since it's gov't, you don't have to worry about contracts ending. Also, after you complete training, you can work on flex time which gives you flexibility to come in between 6-9 and work for 8.5 hours.

    Cons

    The ones who have worked in pension and claims depts for a while are very desensitized to the concerns of the veterans. Also, I was very misled during the hiring process. The job description said I would be interviewing veterans and serving as a liaison for the vets when they're trying to access their benefits. My job consists of coming in, putting in my earphones, and working like a robot until the end of the day. No one speaks to anyone. It's depressing. I've only been here since 8/2014 and I'm already ready to find a new job.

    Advice to ManagementAdvice

    Conduct sensitivity training for staff. As a veteran myself as well as a former case manager for homeless veterans, it's very discouraging to hear some of the insensitive conversations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Veterans Claims Examiner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterans Claims Examiner/Analyst in Washington, DC
    Current Employee - Veterans Claims Examiner/Analyst in Washington, DC

    I have been working at US Department of Veterans Affairs full-time (more than 5 years)

    Pros

    The hours were good, the benefits stellar.

    Cons

    I was the only attorney on the Court and Advisory/Policy staff. It was incredibly difficult to get management to understand why some options for improving the claims process were not going to pass muster with the Court of Appeals for Veterans Claims because they did not understand how the law works. Administrative Law was not a required class or required education for upper-level management and the changes implemented with retraining and retooling would later be overturned by the court. Existing administrative law warned against these changes, but management was not educated enough in the law in order to understand my legal analysis and advice -- the Veterans paid the price. Resigned due to retaliation for Whistleblowing: we were paying lifetime benefits to Veterans to whom we'd already paid burial benefits and there was suspected fraud and forgery, but no one (not VBA, not OSC not FBI) wanted to look into it. Went from stellar employee reviews to retaliation and resigned.

    Advice to ManagementAdvice

    Don't hire non-lawyers for the court staff and please DO listen to the advice of attorneys -- we understand the legal implications of changes in light of existing VBA law and overarching administrative law.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    I have had the opportunity to learn, train, lead, and grow. It has been a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Worker in Temple, TX
    Current Employee - Food Service Worker in Temple, TX

    I have been working at US Department of Veterans Affairs full-time (more than an year)

    Pros

    I feel right at home working with other veterans. Its like a family.

    Cons

    Dealing with other peoples personalities.

    Advice to ManagementAdvice

    management must learn that skills come from what you do everyday and not by a title.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Veterans Affairs full-time (more than 10 years)

    Pros

    provides upwards mobility for those with limited capacity in other work environments. Flexibility with telecommute opportunities.

    Cons

    Great place to work when not really worried about production. Bureaucracy rules the day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Abysmal, micro-managed institution, with no regard for true change or innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Specialist in Washington, DC
    Former Employee - Program Specialist in Washington, DC

    I worked at US Department of Veterans Affairs full-time (more than an year)

    Pros

    Excellent Salary
    Good Opportunities to move up
    Great Benefits

    Cons

    Even if promoted, you will still be ignored
    Terrible, unimaginative leadership of non-military focuses people
    No true impact on Veteran care

    Advice to ManagementAdvice

    Change your culture, Veterans first
    Adjust the mentality, if a Vet puts in paperwork, the job should be to prove they are deserving, not prove they are lying or cheating the system

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great mission, lacking in career level leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Department of Veterans Affairs full-time (more than 10 years)

    Pros

    Great mission
    Many great people who care about veterans

    Cons

    Management tends to get information fed to them from their direct reports and not get the full picture.
    OPM regs tie the hands of all managers.
    Acquisition regs make getting anything procured nearly impossible.

    Advice to ManagementAdvice

    Engage with your leaders and not just your direct reports.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Hostile work environment due to leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterans Service Representative in Waco, TX
    Current Employee - Veterans Service Representative in Waco, TX

    I have been working at US Department of Veterans Affairs full-time (more than 3 years)

    Pros

    Helping veterans is always great.

    Cons

    Bad morale. No one is excited to come to work. Management fosters a hostile work environment by treating subordinates poorly. I've seen managers yelling at people for no reason other than a mood swing. There is no cohesion and conversations with co-workers are punishable. Most people put in head phones and avoid everyone. Cut throat.

    Advice to ManagementAdvice

    Foster a positive environment. Stop trying to find reasons for discipline and driving morale into the ground.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A roller coaster...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA
    Current Employee - CNA

    I have been working at US Department of Veterans Affairs full-time (more than an year)

    Pros

    You work with Veterans who are very appreciative. The pay is great.

    Cons

    Very hostile work environment. Favoritism is the norm. Management has no idea what really goes on. Equipment is not up to date.

    Advice to ManagementAdvice

    Get involved! The veterans are being cheated and our campus is corrupt! Be fair across the board and appreciate your staff that actually works!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Voucher Examiner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Voucher Examiner
    Current Employee - Voucher Examiner

    I have been working at US Department of Veterans Affairs full-time (more than 5 years)

    Pros

    The only pro is doing work for the Veterans

    Cons

    Everything, This job sucks and with no birght future.

    Advice to ManagementAdvice

    Get on the same page, it feels like no ones what they are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    My first 6 years were great. I would give them a 4 or even a 5, but the last year was a 0.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Support Assistant in Manchester, NH
    Former Employee - Program Support Assistant in Manchester, NH

    I worked at US Department of Veterans Affairs full-time (more than 5 years)

    Pros

    The government has great benenfits and pays well. Be aware, however, that each departmet is one of its own. It is liek they are a separate company.

    Cons

    There is a lot of favoritism at the VA. People who should be chastized, are not and the ones who are doing a great job are. It is really not a fair place to work.

    Advice to ManagementAdvice

    Treat all your employees the same no matter if they are your friends or not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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