US Immigration and Customs Enforcement Reviews

Updated February 2, 2015
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2.5
16 Reviews
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Luke McCormack
11 Ratings

16 Employee Reviews

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  1. 1 person found this helpful

    Government Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial/Budget Analyst in Washington, DC
    Current Employee - Financial/Budget Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 5 years)

    Pros

    Steady paychecks and pretty decent job security are probably the biggest draws to government work, but there are also the things many people do not consider. Things like job satisfaction and the ability to change policy--sometimes federal policy that affects the nation! Many work-life benefits are available for employees, such as alternative work schedules, flexitime and telework options.

    Cons

    Sometimes you run across that stereotypical government worker that everyone has heard about and have to wait patiently to get to a better position/office/agency.

    Advice to ManagementAdvice

    Not sure what the title to this box means exactly, but federal government offers education, training and mentoring programs to move personnel interested in public administration and management up the chain to appointed positions. Management should spend more time nurturing their employees and encouraging their advancement. Having your subordinates and peers around you promoting under your encouragement can only lead to positive results for you and your agency.

    Recommends
    Positive Outlook
  2. 1 person found this helpful

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time (more than 10 years)

    Pros

    Significant opportunities, fast paced and forward thinking, protecting public and US

    Cons

    Serious budget issues, limited policy, political interference

    Negative Outlook
  3. 2 people found this helpful

    White Collar Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management and Program Analyst in Rosslyn, VA
    Current Employee - Management and Program Analyst in Rosslyn, VA

    I have been working at US Immigration and Customs Enforcement

    Pros

    Good overall salary for the work performed.

    Cons

    Low morale. Voted by federal employees to be the worst federal employer two years in a row. No promotion ladder. None of this matters because there is a hiring freeze for the foreseeable future.

    Advice to ManagementAdvice

    Establish standards and train your employees as to what those standards are. Trust them to do their jobs instead of creating a production quota. Perhaps get the Senior Executive level leadership to recognize these employees for the work they do as they are the most neglected and unrecognized employees of the agency. Without these analysts, the agents and officers would be doing this work by themselves. Have a new employee orientation beyond that of what the Department of Homeland Security gives new employees and make sure they know pertinent policies before going to work. Hire supervisors with actual management experience rather than analysts without any leadership or management experience. Rather than swimming against the tide as it pertains to telework, embrace the fact that this job has that flexibility and utilize it. Less micromanagement and more efficient management. End the needless meetings where nothing productive happens.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Informative, opportunity, great team environment, competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Pros

    Important Mission with passion and reform

    Cons

    ability to enforce laws based on current legislation

    Advice to ManagementAdvice

    merit, leadership roles

    Recommends
  6. 1 person found this helpful

    Great Mission Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Analyst in Washington, DC
    Current Employee - Policy Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 3 years)

    Pros

    Unique mission - very interesting work to be done. Some exceptional talent is present within the agency.

    Cons

    Zero accountability, terrible management- particularly in the Office of Policy. The problem is endemic and all efforts to improve things within the agency have been superficial. The agency is bleeding its talented junior level staff and this has everything to do with first line supervisors and up.

    Advice to ManagementAdvice

    You have to root out poor accountability, particularly from mid level to SES level of management. Reviews go top down, never bottom up. Provide a real 360 review process where junior level staff can review their supervisors and Directors. This will keep folks accountable at all levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. I believe in the mission of the agency, but not the managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Dallas, TX
    Current Employee - Accountant in Dallas, TX

    I have been working at US Immigration and Customs Enforcement full-time (more than a year)

    Pros

    Like all Fed jobs, excellent benefits. Some offices within ICE offer flex schedules and telework, but this isn't available for supervisors.

    Cons

    I am a supervisor working in the Office of Financial Management. Low morale, little accountability, managers don't support or listen to first line supervisors. The Federal Viewpoint Survey speaks for itself...ICE is consistently at the bottom for a reason.

    Advice to ManagementAdvice

    Do something different!! The survey results haven't changed, so unless you are willing to change you will continue losing your best people to other agencies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intelligence Research Specialist in Washington, DC
    Current Employee - Intelligence Research Specialist in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 3 years)

    Pros

    Variety of investigative work, good people, offices in many locations, strong pay and benefits

    Cons

    Agents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to ManagementAdvice

    See above

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Organization is ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Pros

    Good pay and works with school schedule

    Cons

    Too much politics and some employees get away with way too much

  10. 1 person found this helpful

    Not sure how anything gets done

    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than a year)

    Pros

    The benefits are good and the work time is flexible. Retirement is also good.

    Cons

    Dysfunctional management and too many people trying to cover themselves.

  11. Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigator in Washington, DC
    Current Employee - Investigator in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great investigative mission. A job you can grow into.

    Cons

    poor leadership, lack of opportunity for advancement.

    Advice to ManagementAdvice

    promote individuals with appropriate experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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