USAA

www.usaa.com
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USAA Reviews

Updated February 23, 2015
Updated February 23, 2015
510 Reviews
3.8
510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
510 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

510 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Overall good experience, depending on your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX

    I have been working at USAA

    Pros

    Great Benefits.
    Decent pay for what I do.
    Performance bonus.
    Paid time off.
    Many on site amenities.

    Cons

    Difficult to request time off.
    Can prove to be stressful.
    Very competitive with job advancement
    outside of your current role.

    Advice to ManagementAdvice

    Be more flexible to your employees regarding schedules.
    Further mentoring and progression outside of employees' current role.
    Grant more time off the phone for projects, presentations, or training.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Contract Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Best Place to work in san antonio

    Cons

    HR Positions are not ava.

    Advice to ManagementAdvice

    Open more positions for contractors

    Recommends
    Positive Outlook
  3.  

    this an excellent company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    opportunity for advancement
    great training program

    Cons

    call routing where even the more seasoned professionals are required to talk to every member of the firm

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Decent pay with great bonuses, and benefits.

    Cons

    High sales environment, and short lunches/breaks.

    Advice to ManagementAdvice

    I actually love my manager. She tries her best to develop those who work hard.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place to Work in IT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (less than a year)

    Pros

    I just recently joined USAA and it is top notch. Great benefits, great culture, and above all great mission. USAA is doing it right the way and they really care about their members and employees. Innovation runs rampant and there is plenty of exciting work. The leadership of this company is to be commended.

    Cons

    No cons, it's a great place to work....

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice company to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    To much security and authentication .

    Cons

    to much management work in process..

  8.  

    Contract Paralegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract IP Paralegal in San Antonio, TX
    Current Employee - Contract IP Paralegal in San Antonio, TX

    I have been working at USAA

    Pros

    People casual environment flexible professional

    Cons

    Hard to go from contractor to permanent

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Financial Addvisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    generous bonus, lots of pto

    Cons

    constantly changing metrics, education is not reworded unless it is a CFP, limited job growth outside of San Anonio, hard to get decent schedule usually do not have 2 days off in a row.

    Advice to ManagementAdvice

    steer employees to jobs that match their skill set, do not try to force an employee into an unsuitable position

    Recommends
    Approves of CEO
  10. 6 people found this helpful  

    Fantastic company and people, a bit behind in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator I in San Antonio, TX
    Current Employee - Software Developer & Integrator I in San Antonio, TX

    I have been working at USAA full-time (more than 3 years)

    Pros

    Relaxed work environment, good benefits and time off, competitive pay (after annual company performance bonus). Enough employees seem to "drink the Kool-Aid" about this being the best company ever, which creates a very positive environment. They really do try to think about doing the right thing for the membership, not just looking at them as a source of revenue to squeeze.

    Cons

    Because so many employees think this is the best place ever, it can create complacency in some people. The technology is a couple years behind where it should be. Yes, it's a big company with complex systems, but I think that gets used as an excuse too often. Also, many programmers are treated too much the same without being properly trained in each specialty. For example, all Java developers write server-side code, web services, and front-end code. As a result the web services are not always well thought out and the client-side code is a mess.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Gr8 opportunities to grow... As with any company it is not about what u know it's always about whom you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good pay, good benefits, rewarding career

    Cons

    U will get noticed only when your managers manager knows you...

    Recommends
    Positive Outlook
    Approves of CEO

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