USAA

www.usaa.com
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USAA Reviews

Updated February 21, 2015
Updated February 21, 2015
74 Reviews
1.0
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
74 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

74 Employee Reviews Back to all Reviews

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  1.  

    Do not work for Usaa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    None do not work here

    Cons

    Run as fast as you can. They do not care about you, you are a number that can create revenue once you create more problems than you are worth they get rid of you. They allow bullying, they use intimidation to get results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Financial Solutions Advisor "Miss-Represented"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Solutions Advisor III in Addison, TX
    Former Employee - Financial Solutions Advisor III in Addison, TX

    I worked at USAA full-time (more than a year)

    Pros

    Group 1 life & health license

    Cons

    Not adviser: You are the flood gates getting, credit call, auto insurance, loan decline, tax advice calls and leads from those same departments. The reason for this is because of their "Sales, to service" approach. They want you to take all the service calls, even those were you don't have the ability in order to " open up" every call to sell life insurance. You are also forced to act unethically by taking calls you are not trained, nor licensed to take; for example: You are transferred Umbrella Policy calls from that very department for "Advice"; however, one is required to acquire their Property & Casualty license to do so. You serve as the end gate for every other department individual that cant answer a question, even though it has nothing to do with our role. We are not allowed to push back, we have to receive every transfer no matter how unethical it was because we have to open the call and talk about life insurance. Investments are done by a tool that only recommends the funds with lowest expense ratios. There is churning left and right. Investment service groups, 1 in 4 calls have to be a lead to you. They seed doubt in to the member stating they may be in wrong investments in order to get leads, even though, an adviser has already provided and implemented a recommendations not 60 days prior. When this occurs members naturally want to review and are not happy unless their investments are changed causing churning and the member to not take advantage of market growth. Deal with age groups of members under 30's with annuities on the majority due to the high goals...people will choose to keep their jobs.

    Actual Jobs you do:
    Debt/Credit counselor
    Switchboard operator
    escalation group
    Bank specialist
    Credit card specialist
    Auto Insurance Specialist
    Real Estate agent : advice on buying and selling homes??? not licensed though.
    Hopefully once per day an actual adviser
    "go to" cold transfer group by every single department so they can get leads that are not quality checked or validated

    Curtain placed by all management
    Never takes feedback nor acknowledge issues
    Never have your back
    Never honest with nor tell you whats going on.
    Dissent, the vast majority of the advisers are actively looking to leave due to serious lack of morale.
    They stated they will not expand Investment arm because Insurance and Bank branch of company is breadwinner; therefore, no opportunities in Addison.

    **Very oppressive atmosphere where advisers are taken advantage of***

    USAA contracts too many of their roles; therefore, many external contractors that could care less all dumping calls to you, regardless of where member actually wanted to go. In addition you are taking all of the other calls from other groups directly, and to add insult to injury, all of those groups also have high lead numbers.

    Advice to ManagementAdvice

    Why they won't do anything, its all like a cover-up.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Where do I start Financial advisor really means you are a credit/debit expert and life insurance salesman.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor III in Addison, TX
    Former Employee - Financial Advisor III in Addison, TX

    I worked at USAA full-time (more than a year)

    Pros

    a paycheck every 2 weeks

    Cons

    You are going to take around 30 to 40 calls a day, maybe only 10 of them want to speak with a financial advisor the rest are referrals and the members do not want to speak with a financial advisor and have no idea why they are speaking to you. Secondly, mangers want you to push products on every member no matter what. They believe everyone needs more life insurance and a 1% annuity. Yet I do not know of any mangers that have a 1% annuity from USAA or own life beside with they have at work. Turnover is high more than 90% of my co workers hate their job and were always looking for another one. Furthermore, management treats everyone like a 5 yr old. I would never recommend any friend to work at usaa as a financial advisor. Also, don’t believe the other reviews usaa has a team that writes 5 star reviews on glass door after my negative review I am sure someone is going to posted 5 star reviews.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Bad plave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Associate in San Antonio, TX
    Current Employee - Financial Foundations Associate in San Antonio, TX

    I have been working at USAA part-time

    Pros

    Good benefit and pay and bonuses

    Cons

    Bad management, sales, rude co-workers

    Advice to ManagementAdvice

    Treat people with respect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Would not recommend to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist
    Current Employee - Financial Foundations Specialist

    I have been working at USAA full-time (less than a year)

    Pros

    Decent pay and great benefits.

    Cons

    Completely a phone job. Impossible to take time off. Constantly have to worry about being put on "naughty lists." Senior management is completely disconnected with what happens on the ground floor of the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    LIKE BEING PLACED IN A CONCENTRATION CAMP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Processor III in Phoenix, AZ
    Former Employee - Mortgage Processor III in Phoenix, AZ

    I worked at USAA full-time (more than a year)

    Pros

    The only reason to work for this company is if you have not been in the working world for a while.

    Cons

    Campus is on lock down so once you go in you are stuck for the day. The management and many of the long time employees are favored and if you quesiton things and believe me you will have questions they look at you like you are growing 10 heads. The reason being they don't know the answers.
    You are expected to be ever customers best friend and when they get mad at you the will scream at you and anyone else that will listen. The customer gets what they want at all costs and you just have to sit there and accept the abuse they hand over by email and phone. No backup from management. It's a big brother, reports are king kind of place. If you land on a report be prepared to be questioned every 30 seconds until the file is off the report.
    The atmosphere is like a pressure cooker with many couples working there and many afairs happening. You never know who to talk to because you may be hit on or step on someone's toes by just trying to do your job. Promotions are handed out like candy if you can get the numbers game down right with your files. This usually required the assistance of your Sr. who will only help you out if they aren't busy driving a fleet of busses over you for having questions or needing assistance in general.

    Advice to ManagementAdvice

    Clean up your act and don't be so worried about who you are sleeping with. Stop treating employees like 3rd class citizens and pay attention when they speak.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    USAA Is A Terrible Company To Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Auto Claims Adjuster III in Phoenix, AZ
    Former Employee - Inside Auto Claims Adjuster III in Phoenix, AZ

    I worked at USAA full-time (less than a year)

    Pros

    Good Benefits and Good co-workers

    Cons

    I worked for them as an IRU rep and was told by managers that they tried to get me in as an adjuster due to my experience but the position had already closed, no big deal. I ended up quitting to take care of my baby. I applied for an adjuster position recently, as my baby was older, which I had over 7 years experience in and they rejected me saying they are pursuing other, more qualified candidates. This was a lie as they just previously hired inexperienced adjusters internally. I only know this as I have friends that still work there. How terrible they lied and are very shady. I have been told by several employees that things have gotten much worse since I had been there. I guess I dodged a bullet the second time. I tell anyone and everyone I can to stay away from them at all costs!

    Advice to ManagementAdvice

    You are an untrustworthy company and your employees are miserable. My advise would to learn how to be honest and treat people with respect.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    NMS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NMS in Colorado Springs, CO
    Former Employee - NMS in Colorado Springs, CO

    I worked at USAA full-time (more than 3 years)

    Pros

    Benefits, Pay, other friends made at work

    Cons

    Management, training, promotions, They don't tell the truth about promotions, lie about getting education and promotions, sales!!!! hard core, they stopped caring about members and all about them making money

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Discriminatory - they only like party people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    The pay of course is very good. They have special meetings that have good information on new technology and trends that they plan to implement sometime in the future. They have plenty of spaces for breaks and eating lunch if you choose to eat at the cafeterias or bring your own lunch.

    Cons

    It's very corporate, boring and slow changing. You'll be working a few years behind small companies as far as cutting edge techniques and technology, so whether you really grow or not depends on your position. Some positions will keep you out of touch with what is new. Most told me they stay because of the pay.

    They hire a lot of contractors so they can let people go without any lawsuits or have to pay unemployment. There are very few employees. You have to get past working there a year to have a chance as a full time employee. People are let go for lots of reasons, so its a gamble if you leave your regular job for a contract position with them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    whatever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Taker in Phoenix, AZ
    Current Employee - Call Taker in Phoenix, AZ

    I have been working at USAA full-time (more than a year)

    Pros

    its just ok. If you don't like call center work don't bother.

    Cons

    call center is like working in a high school. If you don't like being told when to go to the bathroom or get a drink of water don't bother.

    Advice to ManagementAdvice

    none. Most already think they know everything so don't bother trying to help them out.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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