USAA Reviews

Updated October 10, 2014
Updated October 10, 2014
812 Reviews
3.5
812 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
609 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 150 reviews)

  • You will need them with the stress, good work life balance if you have a good/flexible manager (in 38 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 101 reviews)

  • There is NO work/life balance as they would like others to believe (in 23 reviews)

More Highlights

68 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    USAA Is A Terrible Company To Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Auto Claims Adjuster III in Phoenix, AZ
    Former Employee - Inside Auto Claims Adjuster III in Phoenix, AZ

    I worked at USAA full-time (less than an year)

    Pros

    Good Benefits and Good co-workers

    Cons

    I worked for them as an IRU rep and was told by managers that they tried to get me in as an adjuster due to my experience but the position had already closed, no big deal. I ended up quitting to take care of my baby. I applied for an adjuster position recently, as my baby was older, which I had over 7 years experience in and they rejected me saying they are pursuing other, more qualified candidates. This was a lie as they just previously hired inexperienced adjusters internally. I only know this as I have friends that still work there. How terrible they lied and are very shady. I have been told by several employees that things have gotten much worse since I had been there. I guess I dodged a bullet the second time. I tell anyone and everyone I can to stay away from them at all costs!

    Advice to ManagementAdvice

    You are an untrustworthy company and your employees are miserable. My advise would to learn how to be honest and treat people with respect.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    NMS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NMS in Colorado Springs, CO
    Former Employee - NMS in Colorado Springs, CO

    I worked at USAA full-time (more than 3 years)

    Pros

    Benefits, Pay, other friends made at work

    Cons

    Management, training, promotions, They don't tell the truth about promotions, lie about getting education and promotions, sales!!!! hard core, they stopped caring about members and all about them making money

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Discriminatory - they only like party people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    The pay of course is very good. They have special meetings that have good information on new technology and trends that they plan to implement sometime in the future. They have plenty of spaces for breaks and eating lunch if you choose to eat at the cafeterias or bring your own lunch.

    Cons

    It's very corporate, boring and slow changing. You'll be working a few years behind small companies as far as cutting edge techniques and technology, so whether you really grow or not depends on your position. Some positions will keep you out of touch with what is new. Most told me they stay because of the pay.

    They hire a lot of contractors so they can let people go without any lawsuits or have to pay unemployment. There are very few employees. You have to get past working there a year to have a chance as a full time employee. People are let go for lots of reasons, so its a gamble if you leave your regular job for a contract position with them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    whatever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Taker in Phoenix, AZ
    Current Employee - Call Taker in Phoenix, AZ

    I have been working at USAA full-time (more than an year)

    Pros

    its just ok. If you don't like call center work don't bother.

    Cons

    call center is like working in a high school. If you don't like being told when to go to the bathroom or get a drink of water don't bother.

    Advice to ManagementAdvice

    none. Most already think they know everything so don't bother trying to help them out.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Worst place I ever worked in my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    They pay great bonuses, but they are across the board so it does not drive people to excel as they know that they will participate unless they do not get a "Meets Expectations"

    Cons

    If you are a woman and not former military, you will hit a glass ceiling faster than with other companies.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    No opportunities for advancement on Credit Cards Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at USAA full-time

    Pros

    Good Benefits and wellness perks

    Cons

    Salaries are low comoares to workworkload. No advancement opportunities and training is way too long to the point of boredom.

    Advice to ManagementAdvice

    Be more engaged with your employees and teams.

    Disapproves of CEO
  8. 7 people found this helpful  

    Financial Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in Addison, TX
    Current Employee - Financial Advisor in Addison, TX

    I have been working at USAA full-time (more than an year)

    Pros

    Compensation is decent, bonus is not worth being micro managed to the point of insanity. 401k matching is generous. All other benefits suck.

    Cons

    HR recruiters and management will lie to you about the job, and what it entails. Before I came to work here they informed me that I would be working with people that have money, BUT I DON'T. I'm a glorified debt counselor. I spend most of my day's dealing with people that have no money, and get transfers from ignorant phone reps that I shouldn't be taking. If you accept this position be prepared to be on the front lines. Everything goes through the Financial Advisors to the other departments. Some day's I'm just a switch board representative. I average 40 to 50 calls per day, and management doesn't put you in a position to succeed. They changed our metrics last year, and now our metrics are products per call. It's hard to succeed when 90% of the calls you take a day are debt calls. This creates a perpetual cycle for all the Advisors, you don't hit your numbers, then your manager puts stress on you because you're not hitting your numbers and you keep taking calls that aren't going to allow you to hit your numbers. DO NOT ACCEPT A POSITION FROM HERE!

    Advice to ManagementAdvice

    Fix the Financial Advisor role! Your going to keep losing Advisors if you don't do something, then all you'll be able to do is hire uneducated monkeys. Take Advisors off of the front line, teach your reps to transfer people over to us that have money. If people don't have money they don't need to talk to us. Make investment service the front line, and have them qualify leads to send over to us. Take away products per call metric unless you're going to send us people that ONLY HAVE MONEY.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Everything that glitters isn't gold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundation Representative in Columbus, GA
    Former Employee - Financial Foundation Representative in Columbus, GA

    I worked at USAA part-time (less than an year)

    Pros

    Great benefits, yearly and holiday bonuses.

    Cons

    I worked there for less than a year and because I wasn't a good ol'boy they let me go. My numbers where high and member stats where on top. There was poor management and it made for a hostile environment for some of us. Many was afraid to loose their jobs. Forms of bulling, and harassment was a huge issue. Keeping inexperienced managers was more important than beat down employees. Everything in new hires was fabricated and convincing. I was let go after being bullied by my manager and her "mean girls" and asked not to return when left for my lunch break. My manager constantly informed me I am not USAA material and asked me to quit before she fired me. I reached out to hr for help, only to listen to the he say and she say, along with the lies of a 20yr old manager with a high school girl mentality.

    Advice to ManagementAdvice

    Management and leadership are two different styles. Just because your title says manager does not mean you are good at your job. Some of the leaders need to be around more to see what really go on behind closed doors. Take care of the employees, they are what makes USAA.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Veteran Mortgage Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Processor in Addison, TX
    Former Employee - Mortgage Processor in Addison, TX

    I worked at USAA full-time (more than an year)

    Pros

    The fellow veterans are the only reason working at Addison site was pleasant. Benefits were good

    Cons

    Addison site completely lacks true USAA culture. Poor leadership that doesn't understand the company mission statement. Would not recommend to any fellow veteran as you are often singled out and consistently feel as if there is a target on your back because non veteran coworkers and management feel you get preferential treatment.

    Advice to ManagementAdvice

    Bring in true leaders who have been with the company and actually served and get rid of those who don't want to live the usaa culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Wealth advisor 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wealth Advisor I in Phoenix, AZ
    Former Employee - Wealth Advisor I in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    If you want a job where nothing really matters and you are simply looking to punch in and punch out everyday, usaa can be for you. Little responsibility.

    Cons

    Wow, where do I start.
    1) No business model, upper management changes direction on a semi annual basis.
    2) The managers whom you will be dealing with are simply "yes men" they can force no organization change. They are simply get the email a few hours before the employees on new "changes."
    3) PTO preferences is all done by seniority.
    4) This company still uses green screens for the life insurance company.
    5) IMCO equity products are awful. Underperformance in almost all types of markets.
    6) Most meeting will be around how to sell more annuities or life insurance to people. Because at usaa they believe in "protecting members."
    7) When you have a great year and bonus time comes around expect no more the 5 percent raise. Thats what the top 5 percent will get. Annual raises will be between 1 and 3 percent.
    8) Mass turnover and you will see more smiles at a funeral then working at usaa.

    Advice to ManagementAdvice

    Advice to the incoming CEO, breakdown each department by directors and managers. Bring them all into a room together and ask a simply question... "What is it you do?"

    No opinion of CEO

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