USAA Reviews

Updated July 17, 2015
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2.0
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Stuart Parker
3 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

152 Employee Reviews

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  1. Helpful (3)

    Not the same company anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in San Antonio, TX
    Former Employee - Various in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, potential opportunities to move around in different roles, building amenities; members are great

    Cons

    Lost its' conservative approach and support; no courage to do what's right anymore; you can give your life to the company and be trashed in an instant; integrity is lacking and politics rule

    Advice to Management

    Take back your integrity and courage to stand for values that exist beyond USAA walls. Be professional, not political in the sour sense.


  2. Helpful (1)

    Financial Foundations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    No opinion of CEO
    No opinion of CEO

    Pros

    Good benefits & pay. Cool recognition and nice bonus if you get it.

    Cons

    They put up a front by saying you can go anywhere in the company. I applied at 14 different positions w/in the company & haven't been hired yet. I have my BA & 3 yrs. Of customer service exp. You'd think I'd be hired by now. New schedules every year. They never give you the schedule you want and calls are back to back.

    Advice to Management

    Management will tell you they used to be on the phones as well, but they don't act like it. If you know what it's like give the front line msr's more opportunities for real and cut them some slack. Don't just buy them pizza & say thank you. Because front line MSR's can buy management pizza and they can get on the phones & front line can say thank you to them & they wouldn't like that


  3. Financial Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, excellent educational benefits

    Cons

    work life balance non existent, product pushers

    Advice to Management

    do away with sales metrics


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    FINANCIAL FOUNDATION SPECIALIST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Specialist in Steamboat Springs, CO
    Former Employee - Financial Foundations Specialist in Steamboat Springs, CO

    I worked at USAA full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great 401k, great bonus, and good pay.

    Cons

    Non stop calls, cant get 2 days off in a row, I had a bad manager who did not do her job and was rude and degrading.

    Advice to Management

    You have some good management there but you should not allow any manager to belittle there employees or encurage cheating.


  6. Helpful (3)

    no performance management- who you know counts for everything

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Plano, TX
    Current Employee - Information Technology in Plano, TX

    I have been working at USAA full-time

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Large organization and growing Significant financial investment in IT and Innovation Highest levels of executive management are innovative and growth oriented If you have military experience, degree is not needed to advance (great place for vets)

    Cons

    Promotions based on tenure and relationships rather than contributions or experience Pay good but not competitive in hot IT market Too many entitlements and a large number of employees that are just punching the clock Value military experience over education

    Advice to Management

    Clean house of all the old-timers that live for entitlements but do little to grow the company. Bring in some new blood and streamline the organization. Too much waste caused by over engineered processes (buracracy) and entitled employees


  7. Helpful (3)

    What you do is never good enough.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in Tampa, FL
    Current Employee - Financial Foundations Specialist in Tampa, FL

    I have been working at USAA full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Med benefits, time off, the security team on site are very nice and personable. There is also a apartment sized gym on site

    Cons

    Schedules are not flexible and often include nights and weekends. Management treats employees badly with a smile. Focus is no longer on doing what is right but doing what makes usaa more money.

    Advice to Management

    Rethink your mission statement


  8. Negotiate your starting pay!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster in Virginia Beach, VA
    Current Employee - Casualty Claims Adjuster in Virginia Beach, VA

    I have been working at USAA full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Pay is good when you factor in the bonus If you have experience, they'll match your salary, but don't expect any raises for a few years

    Cons

    Unless you're a veteran, you won't go anywhere. Very political work environment poor training

    Advice to Management

    Need more accountability mentoring is not training


  9. Claims adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at USAA full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits that start on day one.

    Cons

    Too much politics. For Republicans only. Limited growth opportunity. Good ol'boy network. Expected to be personable while at the same time using robotic sounding scripts.

    Advice to Management

    Stop being cruel to employees.


  10. Helpful (2)

    Expected a lot more from USAA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMS Representative in Addison, TX
    Former Employee - SMS Representative in Addison, TX

    I worked at USAA

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company benefits are great. Some managers are great people.

    Cons

    Micro-managing, Upper management gossiping about other employees, They advertise the SMS as an only service position that is not anywhere close to accurate with the expectations. They don't care about their members, all they care about are numbers. They send calls over to other departments just to send them over and waste their time.

    Advice to Management

    Listen to your employees, attend the Addison location and interview your employees to see what they have to say about the way things are being handled there.


  11. Helpful (3)

    Company went downhill after Bob Davis left

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Specialist in San Antonio, TX
    Former Employee - Member Service Specialist in San Antonio, TX

    I worked at USAA (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good insurance, nice breaks and lunch schedule.

    Cons

    No opportunity to advance unless you want to move, garbage management, weak leadership.

    Advice to Management

    Fire the civilian management. They ruined the other financial institutions and won't be satisfied until they ruin USAA.



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