USAA Reviews

Updated March 26, 2015
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3.0
218 Reviews
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
701 Ratings

218 Employee Reviews

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  1. Stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banking in Tampa, FL
    Former Employee - Banking in Tampa, FL

    I worked at USAA full-time (more than a year)

    Pros

    Good stability, ability to move around company. Decent benefits, covered parking.

    Cons

    Salary, advancement opportunities, endless amounts of corporate game playing.

    Advice to ManagementAdvice

    Encourage, foster and implement innovation from employees. Pay them what they are really worth.

    Doesn't Recommend
    Positive Outlook
  2. Claim Adjuster III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL

    I worked at USAA

    Pros

    No need to leave campus as everything is there.

    Cons

    To much focus on sales in the claims department. You can do everything right on the call but you if you don't sell something you get written up.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful

    Unrealistic expectations, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at USAA full-time (more than a year)

    Pros

    8% 401k match
    Vested after 2 years
    Good health plan
    Helping military members

    Cons

    Unrealistic work load for claims which leads to sloppy work. No clear career paths, which makes it hard to move from one department to another.

    Advice to ManagementAdvice

    Formalize advancement plane for employees. Give auto adjusters the time to do their job properly.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. Contract Paralegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract IP Paralegal in San Antonio, TX
    Current Employee - Contract IP Paralegal in San Antonio, TX

    I have been working at USAA

    Pros

    People casual environment flexible professional

    Cons

    Hard to go from contractor to permanent

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful

    Great company, glass ceiling unless popular

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time

    Pros

    Everything except straight-forward career path

    Cons

    Very easy to get lost and become adrift in constant lateral job rotations

    Advice to ManagementAdvice

    Learn how to truly identify "top talent"

    Doesn't Recommend
    Neutral Outlook
  7. Big on change but training is limited causing miscommunication on changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Services Representative in Phoenix, AZ
    Current Employee - Senior Member Services Representative in Phoenix, AZ

    I have been working at USAA

    Pros

    Bonuses-benefits-location-facilities-security and if you meet or exceed in your position for at least 18 months you will then be eligible for interviewing for other positions when available.

    Cons

    Micro-managing is excessive-training not sufficient to changes.

    Advice to ManagementAdvice

    Get back to basics as it was when I started 12 years ago, you will certainly maintain employees and will be much happier.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. No windows
    Same calls same coaching sessions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Educating yourself
    Heath benefis
    Breaks 20 minutes long

    Cons

    Parking is horrific
    Too much pressure to fit in and drink the kool aid

    Advice to ManagementAdvice

    Thanks for the acknowledgment of your employees
    Feeling appreciated is key

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Not for everyone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ

    I worked at USAA full-time (less than a year)

    Pros

    Good benefits, great co-workers and members, and nice facilities. A company with a good reputation that serves a great member group.

    Cons

    A call center environment with non-stop calls and the expectation that you be on the phones at all times during your shift. Limited opportunities for professional development and promotion. No opportunity to develop relationships with co-workers or members.

    Advice to ManagementAdvice

    Focus on member's needs and the needs of the people that serve them. The growth/profit model you are currently using will play-out at some point and you will need to go back to the basics that made USAA great.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Great benefits but will work hard for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good benefits and pperformance bonus every year

    Cons

    Micromanagement on numbers and stats.

    Advice to ManagementAdvice

    Claims should not be handled in a call center environment

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful

    Any position OTHER than claims!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Great company...maybe moreso from the outside looking in. Great perks (Christmas and an annual bonus). Great benefits. Great opportunities IF you snag the right job. Great work/life balance as long as you don't work in claims.

    Cons

    LOTS of [denied] nepotism. Heavy [denied] favoritism. Regarding the claims department: heavy workload, managers as well as adjusters are VERY stressed. Due to workload, a reasonable work/life balance is impossible.

    Advice to ManagementAdvice

    The perks and benefits are great. However, they are not enough to compensate for the "slave mentality" on the claims floor. Senior management needs to STOP, LOOK AND LISTEN to what is REALLY happening on the claims floor. Ask the adjusters NOT the managers. Managers (and their directors) will tell you what you want to hear.

    Approves of CEO

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