USAA Reviews

Updated August 1, 2015
249 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Stuart Parker
5 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

249 Employee Reviews

Sort: Popular Rating Date
  1. Great Company Superb Benefits Package

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Associate in San Antonio, TX
    Current Employee - Financial Foundations Associate in San Antonio, TX

    I have been working at USAA full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great. Work environment is great and very casual. You can wear shorts to work. Company is great on diversity and allow you to be yourself. Heard the bonus is outstanding. Im new to the company so have not experienced the bonus yet. So far all trainers and my immediate supervisor are all great and approachable.

    Cons

    The starting pay is not great. This is a association whose mission is to make sure all members are financially secure but my pay is not enough to take care of my family. If i decide to leave it would be because of financial stress.


  2. Helpful (2)

    Executive Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at USAA (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people who work hard and truly care about the member and the results. Never have I been with an organization that is so focus on going above and beyond

    Cons

    The Senior leadership team, especially in HR, Need to get that act together. A few years ago the entire HR leadership was let go but now there is another group starting to take their place and falling into similar habits.

    Advice to Management

    Focus on people dedicated to serving the military not just on those that served. Some of those that served aren't always looking to continue to do so. It's just a job to them.


  3. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX
    Current Employee - Business Advisor in San Antonio, TX

    I have been working at USAA full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Positive reputation. Cheerful people. Uplifting culture

    Cons

    Difficult to advance into leadership. Very political. Opinions that may deviate from the status quo are not welcome.

    Advice to Management

    Pick a strategy and move forward. Hire fewer "yes-men", you have enough already.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    No longer employer of choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I worked at USAA full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    401k match, Education Assistance and campus facilities

    Cons

    With as many as 75% of phone reps being contract vendors in remote locations, USAA has lost the best thing they had going for them....quality employees. Managers are required to micro manage to please their directors for the purpose of numbers. Pricing now longer competitive and embarrassing to try to argue when retaining policies.

    Advice to Management

    Go back to basics and treat people with respect and thank them for their hard work. A beautiful building can only get you so far. Your previously loyal employees and members are defecting at alarming rates.


  6. USAA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, good 401k match.

    Cons

    Low work life balance. Have to put in for vacation or time off a year in advance. Hard to get time off. Low growth opportunity. Salary increases decrease the more tenured you are.

    Advice to Management

    Give longer term employees a real raise and not limit them to barely anything. Realize people have life outside of work and sometimes need time off for spots.


  7. Helpful (2)

    Depends on What You are Looking For...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX

    I worked at USAA full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    USAA has by far the best benefits of any company in San Antonio as they have a 8% 401K Match, three great onsite gyms, 3 Starbucks onsite, and several other work-life balance options. -They have tuition reimbursement as many there have started "on the phones," and then gotten degrees and moved up -This is certainly the place if you do not have a degree and want to build from the ground up or if you have worked at one of the bigger banks and are simply done with it all and want to leave @5 to watch your kids' T-ball game. This is not the place if you are a younger worker who is trying to make a name for yourself.

    Cons

    USAA has by far the benefits of any company in San Antonio: This has actually created a culture where no one wants to take any accountability, take a leadership stand, and creates a situation where employees expect to be promoted on tenure instead of actual accomplishment. Since it is the best company to work for in San Antonio, if you lose your job with USAA, there is literally no where else to go, so you have all of these extremely passive employees who engage in endless meetings with no real resolutions -The senior leadership is beyond political, as the company operates more like a quasi governmental entity that an actual for profit company -Your starting salary is really hard to move up from as they only do percentage increases with a maximum of 10% at a time. In addition, there is no performance bonus, only a company wide performance bonus, so there is really no incentive for going the extra mile

    Advice to Management

    The market for talent in San Antonio is well beyond tapped out. Consider moving the company to Austin or some other location before your best talent departs and all that you have left are the under performing employees that have managed to either no get fired or hide for the past 20 years! -Bring back a bonus system for individual performance that actually rewards individual performance -Do away with the rigid HR department and start allowing individuals with less amounts of "experience," interview for more senior positions


  8. Not the final frontier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at USAA

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good development opportunities and growth if you are willing to put in long hours, the chances, and ruffle feathers.

    Cons

    Long hours for projects, but otherwise flexBility overcomes it. If your an innovator, the strict release protocol will hold you back.


  9. Helpful (2)

    Insurance Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health benefits and retirement package

    Cons

    No advancement, hard to move up


  10. Good Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster III in Colorado Springs, CO
    Current Employee - Auto Claims Adjuster III in Colorado Springs, CO

    I have been working at USAA full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Really good benefits. Most people I worked with were great. Lots of growth potential if you weren't opposed to moving to San Antonio, TX.

    Cons

    Claims was set up like a call center which made working the actual claims very difficult at times. There were very strict metrics you had to adhere to. It seemed like you were always falling short on one goal or another.

    Advice to Management

    Cut down on the metrics. I understand that there has to be some metrics involved, but managers are constantly looking at numbers which makes them seem more robotic and have very little empathy for their employees.


  11. Contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contractor in San Antonio, TX
    Former Contractor - Contractor in San Antonio, TX

    I worked at USAA as a contractor

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It is not a bad deal really, depending on who your agency is as a contractor. Most of the time you don't feel like a contractor from the people you are working with. Of course this will depend on what your role is and the department you are housed in and your direct manager. I was in the General Counsel department and bank. I overall found most of my experience positive and didn't get a lot of pressure and it was pretty easy. The pay was not too bad.

    Cons

    No expectation of full time or permanency unless that is the agreement going in. They go through contractors like lunch. If things go sour or there is a conflict or a business change, they will not care how much you did, what you brought in and the USAA culture prevails and you are out in the cold. You receive no benefits from them and no on campus benefits or meetings. If you are remote, you won't know it too much. It is a very yes man environment, and expect to be micromanaged and if you can't stand procedures like a government or miltary it's not for you.

    Advice to Management

    Focus more on the results and not how it is done. Get rid of the yes man and status quo people who don't really do anything. Keep pushing the autonomy and get rid of the micromanagement and get out of the way so people can succeed. Bring in high level management from out the outside and get rid of the people in management there now.



Showing 249 of 1,118 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.