USAA

www.usaa.com

USAA Reviews

Updated January 23, 2015
Updated January 23, 2015
894 Reviews
3.6
894 Reviews
Rating Trends

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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
667 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

239 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Absolutely Outstanding Place To Work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investments in Tampa, FL
    Current Employee - Investments in Tampa, FL

    I have been working at USAA full-time

    Pros

    I've been at USAA for about two years and have been in two of the three major areas (banking, insurance and investments) that the company offers. The facilities are excellent and everyone is very nice and easy to work with. I've heard some complaints internally about base salaries, but employees receive a company-wide, across-the-board annual bonus in February of around 15 - 18% of annual salary (the last two - albeit historic - years have been 18.8% and 18.7%) plus an 'extra paycheck' bonus around the Christmas holiday.

    The benefits package is outstanding (overly generous time off, great health/dental/vision).

    Cons

    Call center work is monotonous, no doubt about it. The Tampa, FL site is largely a call center site with some off-the-phone teams mixed in here and there. With that said, there's really no cons beside that. The only con an outsider would experience is the difficulty getting into the company in the first place. Once you're in you have one of the most secure jobs in the industry.

    Advice to ManagementAdvice

    Keep on keepin' on.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ

    I have been working at USAA

    Pros

    Great pay and benefits, plenty of time off, caring leadership

    Cons

    Phone work, that's about it

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits great opportunities for all employees.

    Cons

    Can't find any other than with great company comes great employees so moving up is hard because completion is big. Not sure if that is a bad thing though.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in Tampa, FL
    Current Employee - Financial Advisor in Tampa, FL

    I have been working at USAA

    Pros

    Great pay, great scheduling as well

    Cons

    Call Center frustrating at times

    Advice to ManagementAdvice

    No changes

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (more than 5 years)

    Pros

    Great benefits
    Positive culture, you know you're making a difference
    Team Collaboration
    Huge yearly bonus
    Lots of potential for movement around the company
    Mangers care about the employee's career goals

    Cons

    compensation may be a bit below the national average, but after you factor in the bonus and the lower cost of living in San Antonio, it makes up for it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to start career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great people, great benefits, great opportunity for growth if you're willing to work for it.

    Cons

    Call center would be biggest con for most. I don't mind it.

    Recommends
    Positive Outlook
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Fair company to work for

    Cons

    Ok pay at this company

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
  9.  

    Synopsis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    A great company that positively engages customers with winning outcomes.

    Cons

    None known at this time

    Recommends
    Positive Outlook
  10.  

    Property Claims Adjuster handling property, liability and auto-assist claims.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Claims Adjuster in Phoenix, AZ
    Former Employee - Property Claims Adjuster in Phoenix, AZ

    I worked at USAA full-time (more than 8 years)

    Pros

    Very successful company. Great salary, bonus, healthcare.

    Cons

    The work environment is extremely micro-managed with every minute supervised.

    Advice to ManagementAdvice

    Go back to the basics of adjusting claims. Reward employees for being a great claims adjuster and not for just making a sales referral or having the best time on a phone call.

    Recommends
    Neutral Outlook
  11.  

    5 Years at Various Positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Great company culture and mission

    Cons

    Most jobs are call center. Getting out of that rat race is hard, but doable (took me 3 years).

    Recommends
    Positive Outlook

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