USAA Reviews

Updated August 3, 2015
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5.0
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Stuart Parker
17 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

314 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


  2. MSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great mission and awesome members

    Cons

    Working at USAA is a blessing.


  3. Best Company So Far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer &Amp; Integrator I in San Antonio, TX
    Current Employee - Software Developer &Amp; Integrator I in San Antonio, TX

    I have been working at USAA full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredibly flexible (Work at Home, casual dress, floating holidays etc) Fantastic benefits - great medical, funded medical spending account, 401k matching (100% up to 8%), legendary performance bonuses, great campus, great parties and appreciation events, tuition assistance and more Excellent environment - They give as much attention to employees as they do to customers

    Cons

    Its a huge company and by it's industry can tend to conservatism. Some dev's can get frustrated by due diligence. Security is always a very significant focus.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in San Antonio, TX
    Former Employee - Financial Foundations Associate in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good at training you so you gave am the tools you need to succeed.

    Cons

    Pretty much anything you need is there, so on the downside it can feel like you never leave work. Usaa is known for people having affairs for that reason.


  6. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Servicing Specialist in San Antonio, TX
    Current Employee - Bank Servicing Specialist in San Antonio, TX

    I have been working at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Bonuses, annual pay raises, great benefits, amazing management, upper management also great, health oriented and plus three gyms with 24-7 access.

    Cons

    None but these pros should be repeated "Bonuses, annual pay raises, great benefits, amazing management, upper management also great, health oriented and plus three gyms with 24-7 access."


  7. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company provides many development courses for management.

    Cons

    May take time to get to a management position.


  8. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really enjoy working at USAA. Great people; great leadership and overall great culture. The facility is wonderful. It's very large; you could get lost in it!

    Cons

    I can't think of anything really about USAA that's a con; I really feel like the leadership cares and does their absolute best to be transparent with their decisions.


  9. Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Net Software Developer II in San Antonio, TX
    Former Employee - Net Software Developer II in San Antonio, TX

    I worked at USAA full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to work at.

    Cons

    Many contractors they don't like full time employees.


  10. For Love of Country and Dedicated Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Center Specialist
    Current Employee - Senior Financial Center Specialist

    I have been working at USAA full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits, Competitive Salaries, Amazing Employee Centric culture. This company's mission to serve the military and their families is unrivaled.

    Cons

    USAA's Flagship locations have endless upward mobility, however, their remote site locations are very limited for professional growth.


  11. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer &Amp; Integrator III in San Antonio, TX
    Current Employee - Software Developer &Amp; Integrator III in San Antonio, TX

    I have been working at USAA (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Top tier benefits, ethical company, great IT work environment.

    Cons

    technical training needs more structure, two years between promotions, hiring process has no focus on candidate's technical skills.

    Advice to Management

    Hire people that you know can perform and code.



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