USAA

www.usaa.com
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USAA Reviews

Updated March 1, 2015
Updated March 1, 2015
247 Reviews
5.0
247 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
247 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

247 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    If you are looking for stability, this is without a doubt, a great place to find it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX

    I worked at USAA full-time (more than a year)

    Pros

    The company has a mission to serve the military community and they really really work hard to do it. USAA does a great job of balancing being a big bank powerhouse, while also, trying to do what's best for it's members.

    Cons

    The culture is very conservative and there isn't a lot of room to work outside of the structure they have implemented. If you are someone who seeks flexibility and creativity, this may not be the best company for you.

    Advice to ManagementAdvice

    Keep doing what you are doing, in terms, of catering to what's right for our members. At the same time, the world is constantly changing and evolving and it's important to entertain fresh perspectives, to keep up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in San Antonio, TX
    Former Employee - Project Manager in San Antonio, TX

    I worked at USAA

    Pros

    Mission is great, people are great, work-life balance is great.

    Cons

    Leadership development is non-existent. Most development is non-existent. Senior leaders are afraid to make decisions so everyone has to approve of a course of action before proceeding which slows the entire process and frustrates the employees.

    Advice to ManagementAdvice

    Assign someone responsible for the final decision and let them make it without fear of retribution.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Financial Foundation Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Salary, work-life balance, annual bonus, tuition reimbursement

    Cons

    Nothing, perfect company to start and end your career

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Contract Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Best Place to work in san antonio

    Cons

    HR Positions are not ava.

    Advice to ManagementAdvice

    Open more positions for contractors

    Recommends
    Positive Outlook
  6.  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Decent pay with great bonuses, and benefits.

    Cons

    High sales environment, and short lunches/breaks.

    Advice to ManagementAdvice

    I actually love my manager. She tries her best to develop those who work hard.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place to Work in IT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (less than a year)

    Pros

    I just recently joined USAA and it is top notch. Great benefits, great culture, and above all great mission. USAA is doing it right the way and they really care about their members and employees. Innovation runs rampant and there is plenty of exciting work. The leadership of this company is to be commended.

    Cons

    No cons, it's a great place to work....

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Gr8 opportunities to grow... As with any company it is not about what u know it's always about whom you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good pay, good benefits, rewarding career

    Cons

    U will get noticed only when your managers manager knows you...

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ

    I have been working at USAA

    Pros

    Great pay and benefits, plenty of time off, caring leadership

    Cons

    Phone work, that's about it

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    USAA is an excellent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management in San Antonio, TX
    Current Employee - Product Management in San Antonio, TX

    I have been working at USAA full-time (more than 3 years)

    Pros

    Great work life balance. A great campus with multiple gyms, cafeterias and several Starbucks (for the caffeine addicts).

    Cons

    difficult to get on and off campus. Parking.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits great opportunities for all employees.

    Cons

    Can't find any other than with great company comes great employees so moving up is hard because completion is big. Not sure if that is a bad thing though.

    Recommends
    Positive Outlook
    Approves of CEO

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