Ulta Beauty

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Ulta Beauty Reviews

Updated August 19, 2014
Updated August 19, 2014
718 Reviews

2.7
718 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
117 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 51 reviews)

  • Great employee discount on product as well as salon services (in 38 reviews)


Cons
  • Upper management is way out of touch with how the store actually functions (in 43 reviews)

  • You will be part-time indefinitely, and NEED to have another source of income (in 39 reviews)

More Highlights

449 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Manager  in  Grand Rapids, MI
    Current Employee - Salon Manager in Grand Rapids, MI

    Pros

    Great benefits, ongoing training, business training, amazing support from the company, and of course, great pay.
    Discount on products as well as gratis (not as often as the Prestige team gets, but it's still there).
    The ability to really take control of your career. I see a few reviews knocking PTA and saying it's not workable. I say that is a conditioned belief, and you've poisoned your own attitude if you feel that way.

    Cons

    As with any job, there are bad days/weeks. There is never a "normal" week at Ulta, things are constantly changing and it can seem daunting in the beginning to keep it straight.
    My biggest con is the salon station. I know they are built for efficiency, but they have a severe lack of storage. Hard to work with.

    Advice to ManagementAdvice

    I love my leadership.
    Sometimes I feel a disconnect between the retail team and salon team, and there doesn't seem to be a lot of support in bridging that.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fast paced and exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Growth company with lots of potential

    Cons

    Never slows down and needs to catch up with that growth

    Advice to ManagementAdvice

    Take time to make sure your employees are ok

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    This is a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bolingbrook, IL
    Current Employee - Anonymous Employee in Bolingbrook, IL

    Pros

    Growth Strategy, Career Growth, Job Stability, Benefits

    Cons

    Work/Life Balance, Be more aware of how many initiatives are going out versus associate's capacity.

    Advice to ManagementAdvice

    Continue to re-invest in people and systems. The company needs to catch up due to the growth strategy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A good place to get the typical retail experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They have a good discount and working there has helped me learn more about the beauty industry. It has also helped me grow when it comes to interacting with peers and different types of customers.

    Cons

    I've learned a lot about products and applying makeup because I was interested in it. However, the company doesn't invest too much in training for everyone in the store. The training is mainly given to prestige consultants. There is also a high turnover, which is due to the fact that managers hire employees too quickly without really finding out who a person really is. This leads to internal problems that end with unhappy customers, managers, and coworkers. The pay could also be higher for the amount of work that is expected.

    Advice to ManagementAdvice

    I would definitely expect more investment of time and energy into the hiring process. Also, they need to create a better process for dealing with customer theft. There also needs to be more employee appreciation for the employees who work hard for the company.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    I love this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ulta Prestige Consultant  in  Novi, MI
    Current Employee - Ulta Prestige Consultant in Novi, MI

    Pros

    I love working with other people and helping women find the right makeup for them

    Cons

    Working with a customer to find the right makeup and having to ring someone up

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    I am an experienced stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair Designer I  in  North Attleboro, MA
    Current Employee - Hair Designer I in North Attleboro, MA

    Pros

    Professional salon, benefits 401k, disability sick and vacation days

    Cons

    There are not any assistants, and I've don't have a receptionist.
    Managers and retail do help out with the phones though.

    Advice to ManagementAdvice

    I think they are on top of the game.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Not a company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Richmond, VA
    Current Employee - Manager in Richmond, VA

    Pros

    Discount on hair services and product.
    I have met some great people that I would consider friends once I leave.

    Cons

    DM has their favorite managers and GMs. They receive special attention including gifts and inside information. If they don't like you, no matter how hard you work, you will purposefully hold you back and treat you different. There is no encouragement or praise only threats of write ups.
    Upper managers (DM and regional) dig through our damages (returned product from customers) and makes us put anything that looks "sellable" back on the shelf. BUYER BEWARE you may be buying items like lipstick, mascara and hair products that have been most likely used and returned by other customers. It's disgusting but we are made to do it then threatened to be written up over high damage numbers.

    Advice to ManagementAdvice

    The district is about to experience very high turnover because everyone I know is unhappy and looking for other jobs. This used to be a great place to work and the last year has been a nightmare!
    Stop letting upper management promote their friends/favorites and promote the best candidates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Pros

    Good Quality Products used, Great training, Clean Salon, Guaranteed Hourly pay in salon.

    Cons

    You are expected to have 60 clients rebook with you every month before any advancement on part time hours. New stylists get first dibs on new Clients even if they were hired a day after you and there are three of them! You are expected to go up to customers and convert them into your clients if you are not busy in the salon. Favoritism is a huge problem. Being treated like a child and being brought into the office for "Coaching" constantly.

    Advice to ManagementAdvice

    Look a little closer at who the real problems are in the salon instead of Favoring certain people. Less useless petty coaching with useless strict rules and more in salon training! Stop favoritism within the company. Make it easier for everyone to equally make money in the salon by creating a more fair system.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Associate manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The only pro is the "gratis" you receive from some of the vendors but doesn't make up for all the cons. 401k, vacation and health insurance
    50% off salon services

    Cons

    I've been in management for over 15 years and this by far is the worst training program I've ever seen. This company doesn't invest in their employees and doesn't give their stores the payroll they need to keep customers happy. Minimal pay, low payroll, the employee discount is only 25%, the DM loves to threaten to write the entire store team up. No weekends off, work life balance is the worst I've ever seen in any company. If you have a family RUN! They stayed open 24 hours straight on Thanksgiving, didn't close Easter Sunday when no one else in our center were open. The GM's are over worked, the stores are under staffed they set you up to fail by making it almost impossible to provide great customer service.

    Advice to ManagementAdvice

    Increase your payroll hours
    Invest in a great training program, will be worth it in the long run.
    Implement a work/life balance program

  11.  

    Poor experience, poor management, no training, no technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Vendor events, free samples, and beauty tips.

    Cons

    There is no technology, no training, lack of structure, low morale, bad attitudes.

    Advice to ManagementAdvice

    Culture needs to be more positive and healthy. It's important to change processes and be open to new ideas, which they are not.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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