Ulta Beauty Reviews

Updated April 28, 2015
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218 Reviews
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Ulta Beauty CEO Mary Dillon
Mary Dillon
67 Ratings

218 Employee Reviews

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  1. Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Manager in Kansas City, MO
    Former Employee - Prestige Manager in Kansas City, MO

    I worked at Ulta Beauty full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount, easy job, had fun doing consultations with clients.

    Cons

    No training, unprofessional, bad work environment, no support, negativity, uneducated management, and poor customer service.

    Advice to Management

    Lead a team, motivate a team, get organized, listen to your prestige managers suggestions and concerns, practice effective communication.

  2. Associate manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager
    Former Employee - Associate Manager

    I worked at Ulta Beauty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people you work with and the discount.

    Cons

    Horrible company to work for.

    Advice to Management

    Good luck trying to have kids and working for a company who will fire you so they don't have to pay maternity leave!

  3. Helpful (1)

    general manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in San Francisco, CA
    Former Employee - Store Manager in San Francisco, CA

    I worked at Ulta Beauty

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good discount, great customers and good benefits

    Cons

    No work life balance, no payroll, two person coverage is not enough in a mall, high theft,
    no company support, because of lack of payroll employees are stressed, due to lack of employees on the floor Customers are not happy. Ulta does not trust it's employees watch them from video cameras

    Advice to Management

    ulta needs to trust the employees. Support the manager's, take some kind of responsibility for the things that happen when there is no payroll, slow down opening stores and work with the stores that are currently open.

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  5. AM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager in Charlotte, NC
    Former Employee - Associate Manager in Charlotte, NC

    I worked at Ulta Beauty

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Make up . product. Guest. Discount. Insurance.

    Cons

    Always leave am to do everything with little staff. Rules don't apply to everyone. GM does what they want with coming and leaving. Not going by policy but exspects everyone else to . demanding and it's all about numbers. Emeplyees are easy to replace in thier eyes .

    Advice to Management

    Move up through it all to AM. Then they let me go. Over spilt milk

  6. Nightmare store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Consultant in Woodbridge, VA
    Former Employee - Prestige Consultant in Woodbridge, VA

    I worked at Ulta Beauty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy job for about minimum wage

    Cons

    Horrible management, lack of company support, no advancement, Easy job. I read someone's review that Ulta pays more than sephora? That's a bold lie. I came from sephora to Ulta and took a pay cut to work closer to home. Ulta is famous for giving bare minimum. The store manager is a living nightmare. She stays in the office, belittles her employees and brand reps. This store had become a trash can since the management change. If corporate was smart, they would wipe it out and start fresh. The store manager also mainl hires only her daughters friends. So if you want a job, become BFF's with her daughter. The staff has zero product knowledge. Don't even come here thinking you will get samples or intelligent advice on products.

    Advice to Management

    Train your people and treat them like people, not slaves. Understand that they are not pawns in some sick game where you break them down to nothing.

  7. NOT a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Discounts, access to products. Met some cool coworkers. Good hours and decent pay

    Cons

    Management (at the store level) needs some SERIOUS training on how to be a real manager. The GM is a joke at best. Tries to be everyone's buddy, and that is not true management.

    Advice to Management

    Take some management courses

  8. Not the best place to work at especially if you're licensed in any area of cosmology.The staff would gossip a lot too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Customer infraction discount some of the staff members were cool!!

    Cons

    The staff and the pay

    Advice to Management

    Get better managerial staff and or skills!!!!

  9. Helpful (1)

    These people are the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician
    Former Employee - Esthetician

    I worked at Ulta Beauty part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Most of the stylists, Clientele and DermaRadiance are the only things I'll miss

    Cons

    Deplorable management. Had one great manager and the others railroad her out of her job. They constantly took my retail commission upfront and there was no way for me to say anything or prove it! Stay away!!!

    Advice to Management

    Stop cutting out the primary functioning organs and keeping the cancer!! Meaning that troll of a prestige manager who just shoved anything and everything down the customers throat just to make a sale!

  10. Values! What Values?!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Bolingbrook, IL
    Current Employee - IT Analyst in Bolingbrook, IL

    I have been working at Ulta Beauty full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Growing company with a lot of outdated senior management. This growing company has departments that are growing closer to retirement and dust in the wind rather than with the company.

    Cons

    Lack of leadership, Poor Management, Retaliation are just a few. Company has managers clock out for "lunch" but does not allow them to leave the building- to control unpaid "rest" time. Request employees to work while off of the clock. Was told you will receive approx. 15-20 hours weekly on avg. only to receive 8-10 hours on avg.
    After each work shift the manager has you wait by the front door before you can leave so that they can "check" you out causing you to add up to 10 minutes more to you shift being unpaid.
    Hostility from corp management causing employees to always be on edge.
    Poor inventory control process.
    Poor DC process.
    Poor IT department.
    Poor HR department.
    Poor LP department.
    Poor Guest service department.
    Poor Training!!!
    No work/life balance as they claim. You WILL receive phone calls on your days off and be required to take conf. calls on your personal time using your personal phone.

    Advice to Management

    Grow up, get educated, show leadership, do YOUR job, Judge employee performance on work performace NOT personal judgement.

  11. Helpful (1)

    A lot of empty promises!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Operator in Chambersburg, PA
    Former Employee - Equipment Operator in Chambersburg, PA

    I worked at Ulta Beauty full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you like being lied to and short paychecks this is the place for you! Mandatory overtime when it isn't needed just to push brooms when there isn't enough work.

    Cons

    Living off of 25 hours a week when scheduled for 40. Oh they will work you ten hours a few days then send you home after 3-4 hours later in the week.

    Advice to Management

    Figure out how to manage the work flow and employees. Treat them like people instead of numbers!

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