Ulta Beauty Reviews

Updated September 19, 2014
Updated September 19, 2014
734 Reviews
2.7
734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
130 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 51 reviews)

  • Great employee discount on product as well as salon services (in 38 reviews)


Cons
  • Upper management is way out of touch with how the store actually functions (in 43 reviews)

  • You will be part-time indefinitely, and NEED to have another source of income (in 39 reviews)

More Highlights

164 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Don't plan to grow with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Manager  in  Atlanta, GA
    Former Employee - Prestige Manager in Atlanta, GA

    I worked at Ulta Beauty full-time for more than a year

    Pros

    Good pay compared to other retail stores. Employee discount. Gratis.

    Cons

    The employees have to be the police of the store making sure theft doesn't occur.

    Advice to ManagementAdvice

    I couldn't believe what store managers were getting away with. There isn't enough overview at this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    expected something different...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager
    Former Employee - Associate Manager

    I worked at Ulta Beauty full-time for less than a year

    Pros

    25% discount
    Can use your discount in combination with your loyalty rewards

    Cons

    GM's never leave their office, no training...focus placed on tasking not the customer ...gossiping/cattiness...no payroll hours! Only 2 people closing on a busy Saturday...

    Advice to ManagementAdvice

    my GM never left her office...she never walked her sales floor to ensure things were getting done...from 8am-5pm she was locked in the office...the schedule would change every week so she would never close...some weeks she only worked 30 hours...it was a disaster but I've heard from co workers at other stores this is the norm...GMs are really office managers...even on busy weekends...
    DMs need to be more aware of what's going on in their district...their is no training available and you only move up if you have a "polished look" or by some chance you get promoted out of desperation...the fact that their are so many open positions across the board should be an indication that the company has issues...the turnover rate is horrendous...this allure of the discount couldn't keep me there...
    And the clientele is terrible too...I had a lady yell at me because she couldn't use her 20% coupon on a naked palette when she already had redeemed $12 off in rewards points! I told her the coupons do not apply to prestige! I can't!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    ULTA beauty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ulta Beauty

    Pros

    lots of gratis. amazing customers.

    Cons

    run like a cvs store rather than cosmetic store. poor management. high school drama and gossip. no team efforts people always trying to knock you down.

    Advice to ManagementAdvice

    Get people that know the cosmetic industry. make sure you can manage and support a team not knock them down

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Rough start for a new esthetician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician  in  Woodbury, MN
    Former Employee - Esthetician in Woodbury, MN

    I worked at Ulta Beauty part-time for more than a year

    Pros

    The best thing that came from working here besides for the experience I needed coming right out of school, was learning the Dermalogica product line and having the support of the instructors and fellow estis at the International Dermal Institute.

    Cons

    The pay is measly, hardly allowing you to maintain self sufficiency. If you don't have another source of income, I highly suggest avoiding this job. The pay structure for this is rigged so that you only make pennies off of a sale. I didn't even make $200 in product commission in nearly a year and a half and I sold a lot of product! There was no support from members of management and I was constantly made to feel like I was not good enough. You will spend a large amount of time walking the store to try to get shoppers to get services with you. If you don't want to be a sales associate, don't be an esthetician here...its part of the job. The treatment area is laughable. No enclosed room, no relaxing music. Just a half wall in the back corner of the store under florescents where your clients can hear phones ringing and screaming kids. I was embarrassed.

    Advice to ManagementAdvice

    Take your salon employees seriously. This is the career they chose and need to be supported so that they can succeed. Dermapods where a step in the wrong direction. The dermapod doesn't allow for body waxing, the brow bar took the facial waxing. It's hard enough to make a living without being forced to cut services. Estheticians need to make higher product commission and their entire pay scale needs to be reevaluated. I would consider renaming the position, "esthetician/store associate," or just getting rid of having a esti in the store all together. The environment is not conducive to employing an esti that actually takes their job seriously.

    Recommends
    No opinion of CEO
  6.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Skin Therapist
    Former Employee - Skin Therapist

    I worked at Ulta Beauty full-time for more than a year

    Pros

    Free Salon Services (If you work in the Salon)
    Product Discounts
    Learn about many different products and brands

    Cons

    Management has no idea what they're doing
    Hour cuts
    No room for growth
    No training for Skin Therapists
    Skin care room is a joke, not a full room, no door, NO WAXING

    Advice to ManagementAdvice

    Don't hire for full time if you're only going to work us 10-20hrs per week

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Absolutely Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ulta Beauty full-time for more than 3 years

    Pros

    Vendor Gratis.....other than that, nothing.

    Cons

    Break EEOC regulations, Labor Regulations, fire people for no legitimate reason and HR is uneducated and resolve nothing.

    Advice to ManagementAdvice

    Teach your GMs to actually manage and not to do your job. Hire people without felonies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Dissatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Dallas, TX
    Former Employee - Beauty Advisor in Dallas, TX

    I worked at Ulta Beauty part-time for less than a year

    Pros

    Employee discount, free salon services upon hire, free coupons

    Cons

    Poor training, snobby attitude from management, overwork you

    Advice to ManagementAdvice

    Train your employees better, practice what you preach. Follow your core values. Give wow experiences to employed as well, win together, do what's right most of all! Treat everyone with respect and dignity!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Back stabbing experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Lead  in  Royal Oak, MI
    Former Employee - Prestige Lead in Royal Oak, MI

    I worked at Ulta Beauty full-time for more than a year

    Pros

    I loved working with the product lines and representing the brand. I truly believed in and loved the products I was selling (Clinique).

    Cons

    Back stabbing and fake management. Everyone talked about each other behind their backs. It was a total joke!

    Advice to ManagementAdvice

    Follow your core values and be professional.... Sitting in the back office and not working really shows your lack of caring and ability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Extremely high expectations, low resources to be successful. Huge discrepancy, makes it hard to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Madison, WI
    Former Employee - Associate Manager in Madison, WI

    I worked at Ulta Beauty full-time for more than 3 years

    Pros

    The occasional gratis (aka free products for brand training).

    Cons

    Little to no payroll. Just enough hours for your management team to be cashiers and run a sales floor and complete numerous other tasks, while trying to provide outstanding customer service.
    Lack of training/development to ensure you are successful.
    Most store managers are extremely lazy and expect their teams to run their stores.
    Compensation could definitely be better, they tempt you with a chance to bonus (it rarely happens).
    Never received a raise.
    As a manager you are held responsible for a lot (to run a store), however, you are not given the time or proper training to be successful.

    Advice to ManagementAdvice

    As a company, there should be a focus on developing associates and payroll to support the values of customer service that it preaches. It's impossible to deliver the level of service that Ulta strives to provide while not giving the stores the resources it needs in order to be successful (payroll and training in particular). Also, they should really look at hiring people who are the right fit...not just anyone who applies. Unfortunately there are a lot of people in the company who are selfish and don't care about their associates and treat people like crap!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Worst company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty

    Pros

    Meet some pretty interesting people and make some friends If your lucky.

    Cons

    Management sucks everyone is fake!
    Don't get paid enough to do half of the stuff your asked to do.
    So much turn over.
    This place is a shame.
    Employees don't even know what there doing half the time.
    No help ever!

    Advice to ManagementAdvice

    Management is the worst I was totally shocked by the back stabbing and fakery going on. Turn over is happening because of Management not the employees. When the big dogs come in management puts on a front acting as if they care about employees. It's all a hoax. They gloat about how well there doing and putting employees to the side it's wrong and there is no appreciation for employees. Absolutely shocked by how terrible the management is.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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