Ulta Beauty Reviews

Updated October 23, 2014
Updated October 23, 2014
772 Reviews
2.7
772 Reviews
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Ulta Beauty CEO Mary Dillon
Mary Dillon
142 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 59 reviews)

  • Great employee discount on product as well as salon services (in 45 reviews)


Cons
  • I don't have a very good work/life balance because I'm always at work (in 22 reviews)

  • Upper management is not always aware of activities that go on in the store (in 48 reviews)

More Highlights

168 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    They are not completely honest about the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair Stylist in Gadsden, AL
    Current Employee - Hair Stylist in Gadsden, AL

    I have been working at Ulta Beauty part-time (less than an year)

    Pros

    My coworkers and the beautiful salon. Nice, clean store.

    Cons

    No hours. They don't tell you this going in. I quit a fairly good job getting about 25 hrs. to getting 8 hrs! They hire way too many stylist and then give them all 4 to 15 hrs a week. Who could live on that? They will also tell you when someone quits, you will get more hours, but they just hire more people. Unless you have a large clientele, don't bother applying. I just moved to the area and they knew this. The other stylist who are from the area and have been doing hair for 10+ years are getting a whopping 12 hrs a week.

    Advice to ManagementAdvice

    Stop over hiring stylist and give the ones you have at least 20 hrs a week. How can you build a clientele when your never at work?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Kiss up or lose out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC

    I have been working at Ulta Beauty part-time (more than an year)

    Pros

    25% percent off discount
    Coworkers are great to get along with
    Makeup selection

    Cons

    Management is constantly changing, and new managers don't look out for seasoned employees. They come in and the bring the employees they want, and your hours go down to nothing shortly after.

    Also if your skin nor her isn't the right color do not expect any hours unless you kiss up to management.

    Advice to ManagementAdvice

    Get an General Manager who is fair and knows how to do their job!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    AWFUL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peoria, IL
    Current Employee - Anonymous Employee in Peoria, IL

    I have been working at Ulta Beauty part-time (less than an year)

    Pros

    I like my coworkers and the employee discount is generous. Sometimes you get free stuff for doing events or attending special training so a nice bonus.

    Cons

    General manager is very unapproachable due to her defensive nature. She speaks very sharply (even to customers) and her comments can be a little uncalled for, sometimes emotionally abusive. She is also notorious for gossiping about employees. Not a healthy work environment.

    A lot of focus is put on guest surveys and giving the guests the best experience possible but we are consistently short staffed and only have one person working the sales floor when there are multiple customers in the store. When we do poorly on surveys, floor employees are blamed even though it is management who makes the schedules.

    I understand the nature of this job is retail, but hours are way too off and on for anyone to sustain any kind of work/life balance. Or pay their bills.

    Advice to ManagementAdvice

    Treat your employees with respect and make them feel like they are somewhat dignified instead of treating them like they are disposable. Quit micromanaging. Offer praise once in a while when employees are doing a good job instead of tearing them down with every mistake that they make.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    fun company, minimal mobility for Estheticians.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Arch Expert in Quakertown, PA
    Former Employee - Arch Expert in Quakertown, PA

    I worked at Ulta Beauty full-time (more than 3 years)

    Pros

    discount, laid back and fun environment.

    Cons

    no upward mobility for estheticians, health benefits could have been better, huge lack of training, lack of communication with management, and favoritism.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Overworked, Not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Miami, FL
    Former Employee - Sales Associate/Cashier in Miami, FL

    I worked at Ulta Beauty part-time (more than an year)

    Pros

    Gratis, samples, 25% employee discount

    Cons

    Unorganized, Not enough hours, Not enough pay for the amount of work done, asked to perform tasks out of job description

    Advice to ManagementAdvice

    Hire cleaning people, Cashiers and Managers are not Maids!

    Doesn't Recommend
    No opinion of CEO
  7.  

    Very high expectations and demands the pay is very low for what is expected their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Okemos, MI
    Current Employee - Associate Manager in Okemos, MI

    I have been working at Ulta Beauty full-time (more than 5 years)

    Pros

    The best reason to work at Ulta is the gratis is great, and the insurance is amazing as well as being reasonable in cost to the associates.

    Cons

    In order to accomplish all that is expected you have to do a lot of your job on your own time or it is impossible to get everything done. Upper management basically the DM has absolutely no people skills. Store Managers are hired that have no idea how to manage a store very disorganized. There is never enough payroll.

    Advice to ManagementAdvice

    There is no work-life balance with this company. So much is expected with little pay, raises are horrible still doing 10 - 25 cent raises even for managers its embarrassing. Bonus based on sales are set so high almost impossible to meet the sales goals they set to get any kind of bonus.;

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Horrible made me and other employees come to work while we were sick. I worked in prestige cosmetics where we did prom makeup and they forced us to come in with strep and mono. I was so disgusted I quit and they didn't understand.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Sales Associate in Commack, NY
    Former Employee - Prestige Sales Associate in Commack, NY

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    Decent discount. Pretty flexible with hours with students too. Not a stressful working environment either.

    Cons

    Made employees work when they were sick with strep and mono. God only knows how many poor people got contaminated.

    Advice to ManagementAdvice

    Don't make people come to work when they're sick especially when they have doctors notes and hospital documentation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Consultant in Seattle, WA
    Former Employee - Prestige Consultant in Seattle, WA

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    decent gratis, fun trainings, fun customers

    Cons

    lots of drama amongst management and co-workers, no hours, disorganized, poor loss prevention policies

    Advice to ManagementAdvice

    implement better loss prevention policies, create better sense of community among employees, pay more attention to customers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    I quit after 8 days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Manager in Wilmington, NC
    Former Employee - Prestige Manager in Wilmington, NC

    I worked at Ulta Beauty full-time (less than an year)

    Pros

    Gratis (free product), Employee Discount on haircare. The other girls in prestige were awesome.

    Cons

    Non-existant onboarding. I did not feel like a manager. I was simply a makeup seller who could approve returns and check employees out when the left the building. The hair dressers were catty and rude, and seemed very lazy.

    Advice to ManagementAdvice

    I never saw any of the other managers smile. Not even once. I had to introduce myself to everyone, because I was not introduced to anyone on my first few days. I was told that I shouldn't be asking for my breaks and lunches, and that I would be lucky to get one 15 minute break in an 8 hour shift.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    2009 Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair Designer I in Estero, FL
    Current Employee - Hair Designer I in Estero, FL

    I have been working at Ulta Beauty full-time (more than an year)

    Pros

    Constant flow of new clients

    Cons

    Small work space, manager picked favorites, retail required for full commission

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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