UniFirst

  www.unifirst.com
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UniFirst Reviews

Updated August 15, 2014
Updated August 15, 2014
228 Reviews

3.3
228 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UniFirst Chairman, President, and CEO Ronald D. Croatti
Ronald D. Croatti
172 Ratings

Review Highlights

Pros
  • Personally I didn't get much from the training program but learned a lot from my two years working here (in 12 reviews)

  • Good sales training material and now I'm just trying to fill a 20 word minimum (in 11 reviews)


Cons
  • You put in long hours anywhere from 55-60 hours a week and the pay for that amount of time is not good (in 13 reviews)

  • average sales rep tenure is less than 2 years meaning you don't have any mentors to help you along (in 8 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Long hours, low pay, no bonus incentive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-works in the service department

    Cons

    Too buddy-buddy. Management brings in friends/family even though they aren't capable of performing necessary job

    Advice to ManagementAdvice

    Value your employees who are doing a great job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Representative  in  Tacoma, WA
    Former Employee - Territory Sales Representative in Tacoma, WA

    Pros

    Great learning experience for anyone looking to begin a career in sales.

    Cons

    Industry that is not moving forward. Never give a two week notice. I have mine out of respect for the company, and they terminated me on the spot even though I led our region in sales 2 out of the last 3 months.

    The software is outdated. Upper management does not trust those who do the day to day selling, so access to account information is very limited giving very little selling advantage to its reps.

    90% turnover in the last 4 months. Went from 10 reps down to 1 in a matter of months.

    Advice to ManagementAdvice

    Begin focusing on your "team members" at each location, instead of the bottom line.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Former Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Outside Sales Representative  in  Mobile, AL
    Former Employee - Outside Sales Representative in Mobile, AL

    Pros

    Great training program. Pay was average should have been more.

    Cons

    Long hours. They have a high turn over. Sales Rep expected to work 10 to 12 hour days. Horrible micro management.

    Advice to ManagementAdvice

    All upper level management would some down on the local sales managers. The local sale managers were always trying to cover their butts. They were very stressed, and I think they were there for the money only. Management if you only knew that Sales Reps know when you are uptight and stressed. Upper management lay off the local Sales Managers. You expect too much from them.

    Doesn't Recommend
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  5.  

    Designed to fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The training was great and having an above average base salary was very helpful. In theory the company values and the structure of the company are well-designed.

    Cons

    I found that protected territories were not protected. Since you had to log your appointments and other people could see them. I went on appointments where other sales people had swooped in the day before my appointment to try to steal the business. They were sales people from my own company. I even had a boss to come in and take accounts that I have been working that were about to close for himself. The sales team management tolerated theft from the company and didn't support the guidelines they put in place therefore the turnover was constant.

    Advice to ManagementAdvice

    Protect the sales territories or don't have them. Invest in your team so you don't constantly have to replace them.

  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great company to word for over the last 2yrs

    Cons

    N/A I love being employed here but long hours

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Only if you are desperate. Really desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Route Sales Representative  in  Pontiac, MI
    Current Employee - Route Sales Representative in Pontiac, MI

    Pros

    Not many to speak of. If I had to say anything positive it is that I could be my own boss, which is good since you'll be in the cold if you wait on management.

    Cons

    The uniform industry is seriously corrupt and should be regulated. I am convinced that the majority of profit is from bogus service fees and price increases - Unifirst employs mostly former (and likely current) criminals that are desperate as well as immigrants that can't speak a lick of English. This includes all the drivers, office staff and production workers. Having a degree whilst working for Unifirst was torture as I attempted to understand the drivel coming from low IQ zombie workers. Unifirst doesn't know yet that we live in the 21st century and a bulk of any process is driven via paper systems. I repeat: this "green" company goes through reams of paper daily and writing orders is excruciating. They play games with your sales and commissions as well. One week you can't sell certain accounts and the next week you can. I was told that I go after too big of sales and they call this "elephant hunting" - I think they were nervous that if I did sell a big account they wouldn't have the resources to service and get sued by a customer that has the resources to win as opposed to screwing small business owners. Just stay away - stay on unemployment or look for a different job unless you have an IQ lower than 90 and love outdated stuck in the 80's workplace environments.

    Advice to ManagementAdvice

    Please pick up a book or learn to do something that requires intelligence and then apply what you've learned in the workplace instead of being a corporate cronie and drinking the koolaid. Lazy dullards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    A Revolving Door in Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    Pros

    Provides initial and ongoing training.

    Cons

    Management applies same sales metrics for all territories regardless of market opportunity. Always assumes the problem is the Sales Rep, not the territory. Sales cycle can be long, yet Sales/Branch Mgrs can change territories on a whim. Sales Mgr turnover high as well (think 18 mos). Emphasis on "boots on the ground" which can result in fewer sales opportunities per Rep.

    Advice to ManagementAdvice

    Acknowledge local market dynamics.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 10 people found this helpful  

    They have over 80% turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Richmond, VA
    Former Employee - Account Executive in Richmond, VA

    Pros

    In comparison to other companies and their sales organizations I cant honestly think of one pro that Unifirst offers.

    Cons

    Wow, where to begin. I guess first thing is just look at the reviews its either five star or one star. Very little middle ground. Unifirst is very concious of their image as it relates to their ability to attract new salespeople and as such will "encourage" current employees to leave rave reviews and check on them later.

    Now the "Cons"

    Unifirst has a horrible rate of turnover that tops 80%. At that clip it's time for Unifirst to look inward because the system is broken.

    I'm also confused by the folks that think the training program is great. It consists of watching video lessons in the office for five weeks and then being told to go into territory. I have been in sales over ten years and was shocked at the poor quality of training Unifirst provided.

    They really believe they are on the cutting edge of technology by employing a cloud based CRM system. I was told that i was mistaken when I informed them that every competitor had adopted salesforce at least a couple of years before. These guys really do define the the stereotype of blind homers that fail to see the real world competitive landscape. Overall just not a very bright group of people in mid management.

    Their base pay is by far the lowest in the industry. No matter what your geographical location the starting salary is $35k. They will give you $160 a week for gas and car and if you are among the 3% that meet the weekly quota you can make another $10k. That added together is where most of the competition starts their salespeople. One other quick thing to remember, if you do happen to join them, is during the first five weeks of training. You receive none of the gas allowance and will be paid $12 an hour. They like to wait until your first day to tell you that

    There is also this creepy almost religious like devotion to the company founder. They have have a founders day party and posters with his likeness and sayings everywhere. The guy passed away a decade ago but he is spoken of like he is still in control. Its just one of those things you have to experience to understand.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    UniFirst Response

    May 19, 2014Program Lead/Analyst, Talent Acquisition

    UniFirst Corporation encourages employees to share information with co-workers and with those outside the company for the purposes of gathering information, generating new ideas, and learning from ... More

  10. 3 people found this helpful  

    Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you are a man, you will be hired, re-hired and/or promoted to positions that you are not qualified for.

    Cons

    Certain departments are expected to follow all the rules while others are treated like kings and that they can do no wrong no matter which policies or procedures they break on a daily basis.

    Advice to ManagementAdvice

    Get out of your office and get involved. Take an active part in your location and make sure stuff is actually being one.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits Package, Work life balance

    Cons

    Lack of Management Help, Training, Work Enviroment

    Advice to ManagementAdvice

    Store manargers needs to be evaluted monthly. Need to enforce better work enviroment.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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