UniFirst Reviews

Updated June 29, 2015
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UniFirst Chairman, President, and CEO Ronald D. Croatti
Ronald D. Croatti
28 Ratings

Pros
  • Personally I didn't get much from the training program but learned a lot from my two years working here (in 16 reviews)

  • There are great training programs in place for each position to help you succeed; it is up to you to take advantage of it (in 13 reviews)

Cons
  • long hours, living under micro management (in 19 reviews)

  • average sales rep tenure is less than 2 years meaning you don't have any mentors to help you along (in 18 reviews)

More Pros and Cons

50 Employee Reviews

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  1. Location Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Savannah, GA
    Former Employee - Branch Manager in Savannah, GA

    I worked at UniFirst full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Financially stable with the most attractive stock offering in the industry, Paid holidays, weekends off, great co-workers, decent pay with bonus opportunities, definitely able to move up from within the company if you're willing to relocate

    Cons

    Industry standard is below customer expectations, they consistently train the sales reps to over sell and service will under deliver. Old school management manages as if it were 1985 (grind on people until they get it or quit) No concern for people and their families anymore, unfair billing practices of "bill a lot and see what sticks"

    Advice to Management

    Interesting to see how the millennials will respond to this culture in the next 20 years, Think stronger in terms of organic growth rather than acquisitions as they are hit and miss


  2. Free ride for a year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Richmond, KY
    Current Employee - Sales Representative in Richmond, KY

    I have been working at UniFirst full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Salary and commission paid Holidays

    Cons

    Not enough customers interetsted in the service to make enough commission to make a desent living.

    Advice to Management

    Get out of the 80's


  3. Ok for now

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocky Mount, NC
    Current Employee - Anonymous Employee in Rocky Mount, NC

    I have been working at UniFirst

    Neutral Outlook
    Neutral Outlook

    Pros

    Good people that I work with

    Cons

    The pay is not very competitive


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very unprofessional!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UniFirst

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The location, pay, one hour break and yup that's about it.

    Cons

    - I was told "we work like a family" but everyone disrespects each other
    - Company is called UNI-First but there is no unity
    - There is favoritism
    - Discrimination
    - When the manager is having a bad day, that person picks on someone to let their anger out on (bully in my eyes)
    - There are about 10 lost accounts every 2 weeks because of the poor service.
    - Managers ignore customers and never call them back
    - CSR yelling back at customers and Managers as well...

    And so goes on the list..... I don't recommend this job.

    Advice to Management

    (What I wrote should give an idea and what it needs to improve)


  6. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Quakertown, PA
    Former Employee - Sales Manager in Quakertown, PA

    I worked at UniFirst (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hard working staff , not bad pay

    Cons

    impossible bonus plan, its about your last sale

    Advice to Management

    Should not tell everyone that its all about your bonus!

    UniFirst Response

    Jun 24, 2015Sales Training Specialist

    Thank you for your review. We are glad you found the base pay compensation plan to be a good fit.

    We understand that achieving bonuses can be challenging for a new Sales Manager in their 2nd and
    ... More


  7. UniFirst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mending in Wisconsin Rapids, WI
    Current Employee - Mending in Wisconsin Rapids, WI

    I have been working at UniFirst

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly Management that tried to work around employees schedules. Good benefits. Paid weekly.

    Cons

    Mandatory overtime. Lowest paying production job in the area. Few raises.

    UniFirst Response

    Jun 24, 2015Corporate Service

    Thanks for the review. We’re glad the leadership at your Location is friendly and willing to work with their Team Partners when personal things come up. Working at UniFirst allows most of our ... More


  8. Helpful (2)

    What a Mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UniFirst full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay for a somewhat simple job. Other than the pay the job doesn't have many benefits, outside sales might as well be inside sales because you're not allowed to leave the office for much.

    Cons

    Completely tapped market, waiting for companies to get out of 5 year contracts and beating competitor prices by pennies, nothing great. NO freedom, never seen an outside sales job where you have to waste your day in the office making cold calls. Managers never have time to help employees because they're to busy with emails from corporate.

    Advice to Management

    Put your phones down and help train your employees.


  9. Route Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Route Sales Representative in Birmingham, AL
    Former Employee - Route Sales Representative in Birmingham, AL

    I worked at UniFirst full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    National Company with national accounts to keep them in business for a long time.

    Cons

    Gives all the right training but on the job the opposite is said just to get thee job done. They do not give good product support to be able to provide the customer of what they and you want and expect to provide. Also I never herd of there seasoned drivers not taking stops next door to one of the ones they have just because of the dollar amount of the stop. Then they would give the stop to the guy that already works 60+ hour a week. Good people but you get put in spots where you really can't believe in staying with them. Customers leave and you get told its all your fault. Really!

    Advice to Management

    Only if you are this kind of person that would do the same things as they already do. Yes, because of the turn over.


  10. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UniFirst

    Pros

    Good place to get a start in sales

    Cons

    Poor training, worse management (micro management style)

    UniFirst Response

    Jun 11, 2015Sales Training Specialist

    Thank you for your feedback! We’re glad you found UniFirst to be a good place to get started in Sales.

    Most of our feedback on our Sales Training Program is very positive, but we are always
    ... More


  11. Helpful (2)

    Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at UniFirst (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Freedom to plan your own day most times. That was all I liked about the job but you will learn quickly if outside sales with high volume cold calling is for you

    Cons

    Revising old review. Worked here just over a year. Seemed great at first but didn't last long. Quota is the same regardless of territory. People talk about following the system, but when your competing with 7 other companies (who are usually more affordable) and prospects are all small businesses its near impossible. System is also dishonest, you promise things that are false. After 6 months I got daily calls from clients I sold to who were looking to breach the agreement but being threatened with litigation. Having no faith in your product makes selling hard. My manger was awful worst part of all. I was one of 4 new reps he hired when he got the job. He chased 3 of us away in 14 months. Had plenty of criticisms daily but no solutions except threats or suggesting we retake 3 hour long video classes. Lost 2 accounts that would've totaled 10-12k in commission because of management mistakes after sale was signed but not delivered. Full disclosure I wasn't the perfect candidate for the job far from it, but it could have been much better

    Advice to Management

    Can't claim to know more about increasing corporate profits than anyone in charge. However, change the way reps are treated and supported and maybe more people will see the job as a career vs stepping stone. Maybe there is a a benefit to having an average tenure of 2 years for reps, but holding onto knowledgeable and motivated employees seems like a good idea

    UniFirst Response

    Jun 11, 2015Sales Training Specialist

    Thank you for your feedback.

    We try to ensure that all Location Management conduct themselves in an honest and ethical manner.

    We understand it can be very challenging when you have a lot of
    ... More



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