UniFirst

www.unifirst.com
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UniFirst Reviews

Updated March 5, 2015
Updated March 5, 2015
90 Reviews
5.0
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UniFirst Chairman, President, and CEO Ronald D. Croatti
Ronald D. Croatti
90 Ratings

Review Highlights

Pros
  • Personally I didn't get much from the training program but learned a lot from my two years working here (in 16 reviews)

  • There are great training programs in place for each position to help you succeed; it is up to you to take advantage of it (in 13 reviews)


Cons
  • You put in long hours anywhere from 55-60 hours a week and the pay for that amount of time is not good (in 19 reviews)

  • Every single sales rep hits a wall around 39-52 weeks and have to push through it (in 18 reviews)

More Highlights

90 Employee Reviews Back to all Reviews

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  1.  

    If you follow the program and work hard you will be successful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at UniFirst full-time (more than a year)

    Pros

    UniFirst is a family oriented company that cares about it's employees. Their services are easy to sell with due to the long tenure and quality of service provided by their service teams. The company has an excellent training program that focuses on helping not selling. I never felt like I was taking advantage of a prospect, but that I was actually making a difference for their business. Great opportunity for advancement especially if you have a willingness to relocate.

    Cons

    The hours are long if you are doing your job right, but it is all reflected in your paycheck. The first year is very tough and you will be tested, but if you can make it through you will have a solid career. This is a fleet service company so only the larger holidays are recognized and there is little vacation time.

    Advice to ManagementAdvice

    For a company who keeps their employees for many years, it should consider providing more benefits earlier on. For instance you must work for the company for 7 full calendar years before earning your third week of vacation, which is a long time. Most companies provide this benefit at year 5 max.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Service Manager in Kenner, LA
    Former Employee - District Service Manager in Kenner, LA

    I worked at UniFirst

    Pros

    I really enjoyed working there. As a District Service Manager, the job involves a lot of moving parts. Customer service is a key component, but you have to pay attention to the logistics, as well. The pay is decent, with a pretty decent bonus program. The company has a lot of employee related incentives and perks. The travel, if you are required to so, was minimal and completely covered by the company.

    Cons

    At the time, it required a lot of long hours. I only left because of the time away from my family. As I understand it, the company has streamlined some of its operations, through the use of computers, and that has reduced the time significantly.

    Advice to ManagementAdvice

    It would help to have an extra route man at each branch (supervisor).

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at UniFirst full-time (more than 3 years)

    Pros

    Great company to have a career with and develop. Best training in corporate america. Top notch leadership and a completely unique family business vibe for a large company. Not many billion dollar industry CEOs do regular location visits.

    Cons

    No cons. Love the company and "Bleed Green"

    Recommends
    Positive Outlook
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  5.  

    RSR OUTLOOK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Route Sales Representative in Atkins, VA
    Current Employee - Route Sales Representative in Atkins, VA

    I have been working at UniFirst full-time (more than 3 years)

    Pros

    I had never had a job I looked forward to getting up to every morning. Until I started working here. You are treated with respect on a daily basis. Hard work does not go unnoticed. The pay is awesome but you have to work for what you get. It's not a lazy man's career by no means. There are some very top notch leaders in the company along with a few outdated ones. I like working without someone breathing down my neck. I like the pat on the back, the job well done's you get. The freedom of running your route as if you owned the company, really make the day zip by. Customer relations are a key tool to turning your job into a career. Building a good trusting relationship with your customers means allot.

    Cons

    I think that paper invoices are out dated. To much hustling paper. The dress code is a little behind the times. I think the white shirts are a bad choice for clean representation after an rsr has been in garages, machine shops, welding shops, coal mines. Getting all that grit on you then walking in a hospital or a restaurant. Some of them out dated management need to move on. Or get with the real time. Just because things worked for you 35 years ago. Don't always mean it will work today.

    Advice to ManagementAdvice

    Dress your RSR's out of the catalog to promote your items. People like to see different things. Not so dirty drivers. What a better way to promote sales when you can show it first hand. Up your % on commission just a bit. Go a little easier on the mom's and pops joints. Don't forget Aldo started as a one man band. Don't go to far out past your boundaries.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Exciting, always challenging, and always learning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Location Manager
    Current Employee - Location Manager

    I have been working at UniFirst full-time (more than 10 years)

    Pros

    Benefits, atmosphere, treated like a person and not a number, UniFirst takes care of you. It's not handed to you, but well rewarded when you work hard and put the effort in. You will be recognized. Too many Pros!

    Cons

    Not UniFirst. The only issue is today's work force.

    Advice to ManagementAdvice

    Be a Leader, Not a Manager. Lead by example. Get your hands dirty from time to time. Get out in the trenches. Sit and get to know all your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Put in the work and succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Melrose Park, IL
    Current Employee - Outside Sales Representative in Melrose Park, IL

    I have been working at UniFirst full-time (more than 3 years)

    Pros

    Great people. I chose this company over Cintas because of the people. They have had my back from the beginning and have worked hard to help me succeed. This was my third sales job and definitely the best support, training, products and payout. I was skeptical of the commission payout. However, my first year I made about $58k and my second year I made over $100k. Its a great place to learn how to sell and to take that into management or to another company. There are also ample opportunities for advancement especially if you are willing to move.

    Cons

    Its hard work. I don't know that that's a con but some people want a job were they just show up and get paid. Not going to happen here. A lot of people who are unsatisfied with UniFirst should not be in sales. The CRM tool is cumbersome. I haven't found a CRM tool that is ideal though. Most people feel that are a micromanagement tool and to an extent they are.

    Advice to ManagementAdvice

    Restructure the facility service product commission to avoid demoralizing charge-backs. In Chicago, we developed a way to monitor and minimize commission charge-back but a restructured system would be better. Keep the technology improvements coming.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to start or end an B2B outside sales career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Stratford, CT
    Current Employee - Outside Sales Representative in Stratford, CT

    I have been working at UniFirst full-time (more than a year)

    Pros

    - Generous base salary plus uncapped commissions, vehicle allowance, cell phone allowance. The more you sell, the more you make with no restrictions. They truly want you to close deals.
    - Training is top notch. Their corporate training team spends a ton of time & money with employees to make sure they have the tools and knowledge to succeed.
    - They tend to promote from within, so room for growth is there, if you have your head on your shoulders and perform.
    - The company is growing and has a great reputation within the industry. Products are not a top priority of prospects, but are ones that all businesses use, so you can sell to anyone as long as you can sell it.
    - Work hard and you will make good $$$ and have great job security. Slack and you won't last a year!
    - I like my job and the company. Only unsuccessful sales reps bag on the company and job.

    Cons

    - Office days are twice a week, when you could be on the road closing deals.
    - Too much administrative work, which takes away from time contacting prospects.
    - Not much teamwork among departments. Some emails do not get responded to unless you CC their boss.
    - Some technology issues, but they are growing and trying to improving these issues.
    - Can be very cut throat and need to watch out who you trust to confide in.

    Advice to ManagementAdvice

    - Get rid of office days to allow reps to make quota. Just have weekly meeting.
    - Reduce admin work, freeing up a day to sell more.
    - Make people accountable for not doing their jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    general office assistant

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - General Office Assistant in Titusville, FL
    Current Employee - General Office Assistant in Titusville, FL

    I have been working at UniFirst

    Pros

    In plain words what the position was all about

    Cons

    I did not fine anything I would dislike.

    Advice to ManagementAdvice

    The advancement is there.....which is good to know

    Positive Outlook
  10.  

    Great job and an amazing amount of upward mobility!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Savannah, GA
    Current Employee - Sales Manager in Savannah, GA

    I have been working at UniFirst full-time (more than a year)

    Pros

    Upper Management recognizes talent and is quick to promote. Easily spelled out objectives and attainable goals.

    Cons

    It's sales, if everyone could do it they wouldn't pay as well.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great place to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at UniFirst full-time (more than 10 years)

    Pros

    You can move up the ladder and make a rewarding career out of UniFirst. I have made this my second home and it has been very rewarding and met some great people along the way. Benefits are great and expect to be well off by retirement time.

    Cons

    It takes time, patience and hard work. There is a lot of training available for any and every position but you have to take the time to get through it.

    Advice to ManagementAdvice

    Find better ways to reward locations and/or employees for doing a great job on all categories.

    Recommends
    Positive Outlook
    Approves of CEO

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