United Airlines Reviews

Updated June 22, 2015
171 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
66 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

171 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Worse Place I have ever worked...PERIOD!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Crew in Denver, CO
    Current Employee - Flight Crew in Denver, CO

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None anymore! Used to be when we had management that gave a crap about employees!

    Cons

    Employee hostile environment. Disingenuous when using words like "co-worker", "valuable employee", etc because all the while they are saying such things, they are harassing and intimidating employees up to, and including, termination for trumped up reasons. All one has to do is read the other posts to get a feel for this place. I once worked for the best airline ever and now I work for the worst management ever...bar none! Funny thing is that it's the same company...in name ONLY! Do yourself a favor and stay far away from this TITANIC!

    Advice to Management

    Well obviously QUIT! Let someone who is much better qualified and much more intelligent run things! Stop LYING to employees and stop HARASSING and INTIMIDATING those who produce the revenues!!! DUH!


  2. Helpful (1)

    Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in New York, NY
    Former Employee - Customer Service Agent in New York, NY

    I worked at United Airlines part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good job for those just starting out. Not if needing employment to live on and live a decent life.

    Cons

    Lot of hours working different shifts. Because you are working so much, trying to travel in your spare time difficult. Also, airline tends to overbook, so difficult to get on flights. While you are vacationing, you are worrying about how to get back to your home, if you will find availability. Standby travel not worth the time or effort unless you decide to travel in off-peak time, such as Caribbean in hurricane season.
    Working with customers, as expected, can be very stressful. Everyone wants a bargain without paying for it, you are the front line for weather or mechanical issues--stressful. On other hand, meet wonderful people from all over the world.

    Advice to Management

    Adjust shifts to when busy time at stations with more staff.


  3. Helpful (1)

    This company and merger are a wreck. Complete cancer and most customer and employee unfriendly company in the industry.

    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Houston, TX
    Current Employee - Ramp Agent in Houston, TX

    I have been working at United Airlines

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers trying there best with Minimum staffing. Great flightbenefits,health.

    Cons

    United and upper management are bent on driving Frontline employees into the ground. No communication. Work procedures change frequently.

    Advice to Management

    Your employees are ACTUALLY people. Who'd thunk it ?


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    flight attendant for united airlines

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA

    I have been working at United Airlines

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You could get ur foot in the door being a flight attendant. Trading isn't too long only 5 weeks. Great base locations.

    Cons

    Theyre so cheap. They don't pay you for training at all. They want you to pay for your first uniform. They want you to pay airfare 75% discount. And pay to and from work. The ppl that work for the company as flight attendants looks ran down like as if they don't make much money...

    Advice to Management

    Give up on the union thing already. Its not working, majority of ur employees are unhappy and even switching airlines.


  6. Helpful (1)

    united

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Mechanic in San Francisco, CA
    Current Employee - Aircraft Mechanic in San Francisco, CA

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    can fly stand by some times, if seats available

    Cons

    treat employees like consumable hardware

    Advice to Management

    none


  7. Helpful (3)

    Sr. User Experience Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The flight benefits were great...when you could take advantage of them.

    Cons

    Unless you are obsessed with travel, there is no benefit to working at United. I consistently witnessed deplorable behavior (backbiting, scheming) being rewarded with promotions. There is a constant air of negativity amongst employees, and everyone is worried about yet another reorg. Employees are often reorg'd into jobs they didn't sign up for and aren't suited for, thus leading them to total misery and failure. Talent gets wasted at United (see: large UX team, very little visual change to the website since 2006. 2006!!!!!).

    I also worked for Continental Airlines and while working there was not as lucrative, the culture was much healthier. We were generally happy employees with great travel benefits who were proud of the work we did.

    I also noticed that the Glassdoor rating for UA is artificially bloated by fake reviews. Don't buy it, people.

    Advice to Management

    Don't reward employees for behavior that leads to the decay of company culture. Managers need better advocacy and leadership for their employees.


  8. Helpful (2)

    Horrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Customer Service Agent in Houston, TX
    Current Employee - Airport Customer Service Agent in Houston, TX

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    flexible hours
    pay is ok
    great coworkers
    I have nothing else positive to say about this company

    Cons

    Top management doesn't care about its employees
    Constantly outsourcing jobs
    Union
    Treats us like minions
    Employee parking is FAR from airport

    Advice to Management

    Give back our ability to make decisions instead of making across the board rules that often aren't beneficial to the customer's specific need.


  9. What a mess we

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Diego, CA
    Current Employee - Flight Attendant in San Diego, CA

    I have been working at United Airlines (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Medical, Dental, Vision, 401K, flexible schedule.

    Cons

    Everything based on seniority. Hours are horrid (wake up @ 1am PST for a 6am EST flight). No respect from management. Customers don't see us as safety professionals, just 7-11 workers. Making 1994 wages, & was hired post 1994. So I'm making less NOW, than when I was hired. Work rules have gotten worse.

    Advice to Management

    Happy employees make for happy customers. You should stop tripping over the dollar to get to the dime. There's a clear & concise reason you're hiring on the Continental side, & NOT on the United side (no, we still aren't merged).


  10. A lot of rework in IT world.. need to plan right.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Job security which may not last long once they figure out how to avoid rework in IT. However, that would be ethically correct.

    Cons

    Frustration about rework and unprofessionalism. Some of the upper management does not understand what they are doing and try to manipulate the system just because of attitude issues.

    Advice to Management

    They need to check each and every project portfolio in detail making it sure the numbers given to them are correct. They also need see how they can use the manpower properly in IT.


  11. Helpful (2)

    Customer Service Representative

    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at United Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight benefits are great, although standby gets pretty nerve-racking unless you got time to spare, go by air!

    Cons

    Probably one of the worst decisions a person could make in life as a career. If you want to work crappy hours on the weekend, every holiday, and being forced into joining the worst union in the world (IAM) along with sacrificing your home life by constantly worrying if tomorrow your going to be outsourced and loose everything you worked so hard for, then this is the job for you!!

    Advice to Management

    Management is the way to go, if you want to lie, cheat, steal, and manipulate your employees like puppets, unions will back you as well as upper management.



Showing 171 of 906 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.