United Airlines Reviews

Updated July 24, 2015
177 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
69 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

177 Employee Reviews

Sort: Popular Rating Date
  1. No communication

    • Work/Life Balance
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at United Airlines full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    there are no good things to say

    Cons

    no benefits no vacation until you have been there for a year, short staffed

    Advice to Management

    treat all employees with respect and fairness


  2. Helpful (1)

    Continental Mentality is destroying this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Bruno, CA
    Former Employee - Manager in San Bruno, CA

    I worked at United Airlines full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The ability to take a last minute trip where ever the airline flys for a reduced rate

    Cons

    -No room for growth -Company is continually trying to cut cost at the employee level while upper management continues to get great pay raises and bonuses -Talented people leaving because the company feels everyone is replaceable except for upper management -Good 'ol boys network for promotions

    Advice to Management

    Look at the people who are leaving (<5 yrs of service) and the ones that are staying (>20+ yrs of service), the talent pool is low at the company and the people are leaving because there is better pay and environments to work in


  3. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This used to be a great company. We were compensated adequately and had great scheduled trips. At this point, in 2015, I cannot think of a single positive aspect of this career, other than the opportunity to occasionally connect with some exceptional passengers.

    Cons

    Pay decrease upon pay decrease. Work regulations have dissolved, morale could not be lower. Nearly impossible to stay healthy due to the horrible flight pairings. Management is so terrible it's sickening.

    Advice to Management

    Get a new CEO and attempt to repair some of the damage that has already been done. Customers and employees alike despise how this company is currently being run.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Not a wonderful corporate climate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Can't think of any pros's other than standby flight benefits. But flight schedules are too unreliable and if you miss you return flight you have to deal with management intolerance.

    Cons

    Lots of pay freezes and pay cuts. Very political job climate. Somewhat tense. Unprofessional management. Lots of late night shift work.

    Advice to Management

    Become employee friendly.


  6. From First to Worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Systems Engineer in Houston, TX
    Current Employee - Principal Systems Engineer in Houston, TX

    I have been working at United Airlines full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flight benefits and flexible work hours. There are some very smart people that work at UA.

    Cons

    Lack of any clear direction. Switching technology every time there is a change in management. The technology shouldn't be tied to the current manager. Wasting $160 Million on a datacenter that is only 1 year old and is 95% empty because the people that designed it did a horrible job. Almost impossible to get anything accomplished because of the ridiculous IT policies.

    Advice to Management

    There should be a case study done on the United / Continental merger......"How not to do a merger"


  7. Helpful (2)

    It's been a turbulent ride . . .

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fly almost for free IF you can find a seat to get on a plane

    Cons

    Current management does not care about or appreciate its employees or its passengers; it's entirely about pleasing the shareholders & the bottom line on how much money it can make.

    Advice to Management

    Pls realize that this company is successfully run by its front-line employees & you've made all of us terribly disappointed & embarrassed to call you our employee. Pls give us the tools to successfully do our job. Pay us a competitive salary as we've given back to save this company for over a decade. Show us a crumb of respect....


  8. Helpful (2)

    Worse Place I have ever worked...PERIOD!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Crew in Denver, CO
    Current Employee - Flight Crew in Denver, CO

    I have been working at United Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None anymore! Used to be when we had management that gave a crap about employees!

    Cons

    Employee hostile environment. Disingenuous when using words like "co-worker", "valuable employee", etc because all the while they are saying such things, they are harassing and intimidating employees up to, and including, termination for trumped up reasons. All one has to do is read the other posts to get a feel for this place. I once worked for the best airline ever and now I work for the worst management ever...bar none! Funny thing is that it's the same company...in name ONLY! Do yourself a favor and stay far away from this TITANIC!

    Advice to Management

    Well obviously QUIT! Let someone who is much better qualified and much more intelligent run things! Stop LYING to employees and stop HARASSING and INTIMIDATING those who produce the revenues!!! DUH!


  9. Helpful (1)

    Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in New York, NY
    Former Employee - Customer Service Agent in New York, NY

    I worked at United Airlines part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good job for those just starting out. Not if needing employment to live on and live a decent life.

    Cons

    Lot of hours working different shifts. Because you are working so much, trying to travel in your spare time difficult. Also, airline tends to overbook, so difficult to get on flights. While you are vacationing, you are worrying about how to get back to your home, if you will find availability. Standby travel not worth the time or effort unless you decide to travel in off-peak time, such as Caribbean in hurricane season. Working with customers, as expected, can be very stressful. Everyone wants a bargain without paying for it, you are the front line for weather or mechanical issues--stressful. On other hand, meet wonderful people from all over the world.

    Advice to Management

    Adjust shifts to when busy time at stations with more staff.


  10. Helpful (1)

    This company and merger are a wreck. Complete cancer and most customer and employee unfriendly company in the industry.

    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Houston, TX
    Current Employee - Ramp Agent in Houston, TX

    I have been working at United Airlines

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers trying there best with Minimum staffing. Great flightbenefits,health.

    Cons

    United and upper management are bent on driving Frontline employees into the ground. No communication. Work procedures change frequently.

    Advice to Management

    Your employees are ACTUALLY people. Who'd thunk it ?


  11. Helpful (2)

    flight attendant for united airlines

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA

    I have been working at United Airlines

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You could get ur foot in the door being a flight attendant. Trading isn't too long only 5 weeks. Great base locations.

    Cons

    Theyre so cheap. They don't pay you for training at all. They want you to pay for your first uniform. They want you to pay airfare 75% discount. And pay to and from work. The ppl that work for the company as flight attendants looks ran down like as if they don't make much money...

    Advice to Management

    Give up on the union thing already. Its not working, majority of ur employees are unhappy and even switching airlines.



Showing 177 of 957 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.