United Airlines

  www.united.com
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United Airlines Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.9 616 reviews

61% Approve of the CEO

United Airlines President & CEO Jeffery A. Smisek

Jeffery A. Smisek

(282 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits allow you to travel to cool places for free (if you can get a seat)(in 110 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped(in 74 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it(in 29 reviews)

  • Since the merger with Continental, things have gotten progressively worse(in 12 reviews)

116 Employee Reviews Back to all reviews
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    Help!!

    Anonymous Employee (Former Employee)

    ProsFast paced, fun ( when things are flowing right), good coworker camaraderie (for the most part),
    vast cultural diversity and free flights. Opportunities to move up or around are available.

    ConsDelays and extended shifts (esp. night shift), too many instant overnight changes that aren't always communicated. Segregation amongst legacy companies still exist. Lack of teamwork and pride.

    Advice to Senior ManagementFocus on spending less time on sending out negative and punitive messages and spend a lot more time being a role model with your frontline. Focus on the important things that we lack such as coaching, developing and instill teamwork within and outside of the departments. So we as a company can start to move forward in a positive direction because we really look foolish compared to the airlines.

     

    Since our merger with Continental, the company has gone downhill.

    Anonymous Employee (Current Employee)

    ProsI like meeting new people from all over the world. Flight benefits aren't bad if you can actually get on a flight.

    ConsWorking for a company that doesn't seem to care anymore. It hasn't been United since the merger. Everything is Continental with United pasted over it.

    Advice to Senior ManagementStop taking so much money from the company!

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Travel benefits not worth the hassle

    Analyst (Former Employee) Chicago, IL

    ProsTransportation is an interesting field, and airlines are an important piece of the global transportation network, so the work is interesting. The flight benefits allow you to travel to cool places for free (if you can get a seat).

    ConsThe merger with CO has been an overwhelming disappointment. Poorly executed from the beginning, even after several years there are readily apparent divisions within the company between the two sides. Systems integration continues to be an ongoing disaster. Attempting to get things done across different workgroups is a frustrating exercise, many senior leaders seem to be more concerned with the path that absolves them from any accountability rather than pursuing the correct strategy. Flight load factors continue to rise and over the years it has become much more difficult to use the flight benefits. If you like spending hours at the airport on edge staring at the standby list, then this is the job for you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Very poor corporate culture which starts from the top and trickles all the way down.

    Staff Representative (Current Employee) Chicago, IL

    ProsWorking here pays the bills and if you're in the right position, the opportunity to travel the world on the company's dime.

    ConsReductions in work force/furloughs are the most common answer to relieve any difficult financial situation. Instead of cutting company paid leadership outings to ski resorts or Hawaiian islands, or cracking down to employee's who abuse positive space travel for commuting, United finds it easier to just lay people off. Sad thing is, its not even the poor performers who are shown the door, its generally those who are highly skilled and at the higher end of the compensation range.

    Senior management boasts about a culture of dignity and respect but come far from living it. The CEO takes every opportunity that he can to slander the former United Airlines which doesn't sit well with the ~50,000 former subsidiary United employees. The CEO takes no personal accountability for the company's poor financial performance or the poor company culture.

    Advice to Senior ManagementTo the CEO: quit making arrogant speeches which slander the former United Airlines. You're damaging the company culture even further than it already is. Start making fair senior leadership appointments. The former United had many talented leaders yet >90% of senior leadership is former Continental employees. Take some personal accountability for our poor financial performance. Every big decision begins and ends with you. If we aren't achieving our goals, you should be held responsible. Lastly, quit putting your face on every inflight video and publication. The only one who is impressed by it is you. The employees are tired of seeing it and our customers are tired of the company failing to live up to all of the commitments that you make.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Tumultuous

    Flight Attendant (Former Employee) Dulles, VA

    ProsGreat people to work for. Great health benefits. Flight benefits are convenient, though not always usable.

    ConsStarting pay is very low. Since the merger with Continental, things have gotten progressively worse. Although before the merger, things were pretty bad too. Layoffs due to lack of new contracts for merged groups.

    Advice to Senior ManagementStart paying attention to front-line employees. They are the ones who are the face of the company. Stop cutting jobs, cutting amenities and making excuses about the weather.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    20 year review

    Administrative Assistant (Former Employee) Elk Grove Village, IL

    ProsExcellent in the early 80's through early 90's

    ConsManagement is threatened if employees are praised by others

    Advice to Senior ManagementBe happy when you have employees that are excellent instead of being threatened

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    great job, horrible career

    Ramp Service (Current Employee) Newark, NJ

    Prosfree flight for you and your family!
    excellent flexibility!

    ConsVery dangerous!
    crappy pay!
    heavy work load
    favortism
    horrible supervisors
    lazy co-workers
    I had to argue with my supervisor to have a lunch break multiple times!
    A Supervisor has asks people to lie for him to cover himself and pass fault for an incident on another.
    I've witnessed Supervisors yell and curse at their agents and make racist statements!

    Advice to Senior Managementhire and train better supervisors, monitor supervisors to make sure the work is being done properly and fairly

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not Continental..

    Anonymous Employee (Current Employee) Houston, TX

    ProsThere are great travel benefits and for the most part my coworkers have been the best part of the job. Everyone has been very close knit and willing to help.

    ConsSince the Continental/ United merger, the corporate culture has suffered. It is very bureaucratic environment and difficult to get anything done.

    Advice to Senior ManagementInvest in better HR practices which will make the employees happy to work for the airline. This will help the company inside and out by helping with the obvious service issues the company has been suffering from.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    At the moment, there is a clear lack of strategic vision.

    Anonymous Employee (Current Employee)

    ProsPeople are nice to work with.

    ConsLack of direction, continued under performance, no clear end in sight.

    Advice to Senior ManagementDevelop an actionable plan and put into action.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

     

    They have taken what used to be a great company to work for (Continental) and completely destroyed it.

    Pilot Scheduler Shift Manager (Current Employee) Chicago, IL

    ProsTravel benefits. I wish I could add more but the fact of the matter is unless you are sr. mgmt. you are treated like property.

    ConsPunitive management, benefits are slowly being taken away, no fun coming to work anymore. There was supposed to be a mixing of cultures with the merger but after moving the hdq. to Chicago and the way they treat employees, there are very few Continental people left.

    Advice to Senior ManagementEmpower you employees to make decisions on their own without fear of retribution, bring back the old Continental culture.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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