United Airlines

  www.united.com
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United Airlines Reviews

Updated Jun 25, 2014
All Employees Current Employees Only

2.9 614 reviews

60% Approve of the CEO

United Airlines President & CEO Jeffery A. Smisek

Jeffery A. Smisek

(281 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits allow you to travel to cool places for free (if you can get a seat)(in 110 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped(in 74 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it(in 29 reviews)

  • Since the merger with Continental, things have gotten progressively worse(in 12 reviews)

164 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Approves of CEO

     

    different than any other I've ever worked, now were I want to be when comes to the type of work i'm doing

    Food Services (Current Employee) Newark, NJ

    ProsI really am enjoying an 4 day work week now gives me more time with my family and friends

    ConsI love working for united airlines the one major draw back is that I live in new York but now work in new jersey

    Advice to Senior Managementwell i'm new to the company but I like the way united treats it's works it's all about what we the staffs can do to make the company even bigger and the same time we get rewarded as the company does well

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Customer Service Agent

    Customer Service Agent (Current Employee) Philadelphia, PA

    ProsIt's never boring! If you enjoy teamwork and a fast paced, constantly changing day then this job may be for you. You are on your feet most of the time (which I like as opposed to sitting in an office all day), and you have to enjoy working with the general public. The pay is competitive and compensation includes health care, 401K and pass privileges. There is flexibility in day-trading with other agents.

    ConsThis is shift work, and you can have several shift bids a year. So you have to have flexibility in your schedule and know that your days can be extended if flights are late. The general public can be quite demanding. This business is fickle and subject to change with oil prices and weather dominating.

    Advice to Senior ManagementDon/t skimp on staffing. When schedules are made up they do not take into consideration the many irregular operations, sick calls, FMLA outages and OJI outages. This stresses the remaining staff that has to work harder and ultimately results in more outages and poor customer service. Take a page from the Disney corporation and treat your employees as "guests" because they are the internal customer and when employees feel taken care of..... they show up for work more reliably.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great

    Cargo Representative - Internal Support (Current Employee) Chicago, IL

    ProsTravel, other opportunities within the company

    ConsLack of management compassion and empathy

    Advice to Senior ManagementCare more about employees then numbers/graphs

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Excited to have this opportunity at UAL

    Manager (Current Employee) San Francisco, CA

    ProsGood company with opportunity to grow and learn and be exposed to an always changing and exciting industry. I feel like there are growth and promotion opportunities. There are several challenges, but a lot of positive energy from managment and coorkers at UAL.

    ConsGetting administrative, housekeeping items taken care of to be more productive in the early weeks of employment. As far as work, job and opportunity, there is no negitive feedback. I am still learning about the benefit package. Compensation is good, but depends on the market and cost of living.

    Advice to Senior ManagementClear and concise plan/orientation with hiring manager and HR for the first days of work with local team and management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Former employee not able to return because of the Union

    Airport Sales Agent (Former Employee) San Francisco, CA

    ProsI was an Airport Associate at SFO
    -Amazing co-workers
    -Meeting people from around the world
    -Being able to make a difference for passengers
    -Very supportive and helpful supervisors and management

    Cons-Global Services check-in closes a bit too early at SFO and so regular staff in economy check in have to deal with irate corporate flyers (super-stressful)
    -SHARES (reservation program) can be slow at times because the computers themselves are old. (some are missing keys or have broken screens)

    Advice to Senior ManagementI had to leave SFO because of a family emergency. Although I left in the proper manner (2 week notice, recommendation letter from area manager, etc) upon trying to return 3 months later, I was not able to get rehired because of the union contract.

    I have reapplied over 5 times and even gone to the business center and spoken to the local HR manager, yet I am being told that I am disqualified because SFO only want "new" hires.
    In trying to get around this issue I even went as far as writing a personal letter TWICE to Jeff Smisek in the Chicago HQ, but no response.

    I truly enjoyed my time at United and intended on having a long term career there, it just sucks that they only look to hire new employees and don't want to reconsider their former employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    A very good place for people who love traveling

    Senior Analyst (Current Employee) Chicago, IL

    ProsCan travel to anywhere in the world
    Nice environment
    Enjoyable working problems

    ConsLow salaries
    Unstable Industry
    Slow green card application for non-citizens

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    Improvements being made

    Anonymous Employee (Current Employee)

    ProsTeam members seem to finally be integrating with each other from the Continental and United sides.

    ConsThe merger process is taking way too long and the cost cutting is causing our passengers to choose our competitors.

    Advice to Senior ManagementStop talking about "green" and improve our hard product so we can get our passengers back!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Growing pains

    Anonymous Employee (Current Employee)

    ProsMy direct leadership is great

    ConsTravel regulations are restrictive, lower seniority in a hub can hardly travel non-rev

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    United Airlines Employer Representative responded to this review

    Apr 17, 2014

    Thank you so much for your review of United.
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Exciting place to work

    Senior Staff Planner (Former Employee) Chicago, IL

    ProsNever a dull moment; always something exciting, definitely a good mix of airline and business-type people

    ConsStagnant upper-middle management, company is highly affected by external influences

    Advice to Senior ManagementTry to smooth out the seemingly never-ending hire and layoff cycle.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    United Airlines Employer Representative responded to this review

    Apr 17, 2014

    Thanks a lot for your review. We're very optimistic about our outlook, as well.
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Interview and hiring process were a little haphazard.

    Supervisor - Airport Operations (Current Employee) Chicago, IL

    ProsI was very glad to be accepted for a supervisory postion within United at O'Hare. I consider myself very luck to be involved in the operation so close to the center of the United world network. The pay structure is competitive, the culture is welcoming and encourages teamwork, and the office is pleasant.

    ConsFrom my initial application to the training process, being onboarded as a Supervisor - SOC Zone Controller has been occasionally difficult to navigate. While I understand that there are many simaultaneous personnel shifts happening within the department at once, I feel like I would have appreciated greater proactive involvement from management in the onboarding process.

    Advice to Senior ManagementThe welcome packet could stand to be improved and updated. I would like to see more detailed information on time off requests and how vacation works. The job shadowing is exceedingly helpful and should continue.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    United Airlines Employer Representative responded to this review

    Apr 17, 2014

    Thank you for your insightful review of United. We are working to improve onboarding efforts across the company. This review will help us in further discussions.

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