United Airlines

  www.united.com
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United Airlines Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.9 631 reviews

61% Approve of the CEO

United Airlines President & CEO Jeffery A. Smisek

Jeffery A. Smisek

(292 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights
166 Employee Reviews Back to all reviews
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    • Culture & Values
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    Interesting and challenging work and great people

    Finance Associate (Current Employee) Chicago, IL

    ProsIn a very challenging industry there are always opportunities to learn. Teammates are supportive. Great travel benefits. Hours allow for a reasonable work/life balance.

    ConsCould be more social events at the company, both informal and formal.

    Advice to Senior ManagementUpper management is very approachable.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Tough but friendly place to work.

    Intern (Current Employee) Chicago, IL

    ProsGood pay, good 401k. Flight benefits are nice but you need to find a seat which is getting tough. Friendly environment to work in.

    ConsCan be difficult to move up in organization. Several people in management have little or no leadership skills and it seriously hurts your team if one of them is in charge of you.

    Advice to Senior ManagementGet rid of most of the small regional planes and bring more work and flights into the main line fleets.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great experience as an intern!

    Engineer (Current Employee) Orlando, FL

    ProsAmazing travel benefits, flexible schedule, all team members working towards one goal. As an intern I was treated as an equal, and encouraged to take on difficult projects.

    ConsNo sick time as an intern. If I had to take a day off for a doctor's appointment, I had to work late or come in on weekends to make up the time.

    Advice to Senior ManagementPlace more than one intern in a single location! Being the only intern in Orlando, I didn't get to build as strong of a relationship with my peers that were working for United because they were in other cities. The job would have been more interesting if I could have collaborated with other interns on a project.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    United has been an excellent source of corporate aviaiton experience, showcasing a great corporate culture.

    Intern (Current Employee) Chicago, IL

    ProsThe flight benefits are undoubtably the most adventurous benefits available to any job. I've enjoyed the travel, but the office is very rewarding as well. Co-workers care about each others well-being, and everyone was eager to help me. Despite my beginner level, my supervisor was not afraid to give me new projects to handle.

    ConsAlthough it is not the case for every intern, I received zero pay for my three months work. Regardless of pay, the airline industry is an ever changing entity. Job security is never assured.

    Advice to Senior ManagementManagement flip-flopped on their expectations. One day, I would be given several tasks and the responsibility for editing a formal report to the FAA; moreover, some managers speculated that I could develop a tool, which was way beyond my abilities. Then other times, my supervisor gave me nothing to work on for an entire week.

    I would like more consistent responsibilities and empowerment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Exciting, fun, dynamic, every changing.

    Anonymous Employee (Current Employee) Denver, CO

    ProsThe area I currently work in is dynamic and exciting. Model organization and leading in an area that is sought after by others. Benefits are good and provide for my family adequately. Good work/life balance, flexible work hours.

    ConsUnion relationships with company create for difficult environment in the field. Need to pull on the same end of the rope. Slow cultural change with merger.

    Advice to Senior ManagementBe more of an advocate for the employee. Take care of your employees via compensation. Need annual compensation increases and pay for performance along with annual bonus for performance.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Good organizational culture and work-life balance. Excellent travel benefits and great partnership alliances.

    Marketing Intern (Current Employee) Chicago, IL

    ProsManagement is approachable, friendly environment, airlines geeks can inspire/motivate. Excellent travel benefits and very big partnership presence in Chicago area. Opportunities to move around the organization.

    ConsPayscale is not up to the market, company is going through the challenges of a merger - environment may seem a little turbulent than usual. Over investment in segmented technology tools without full integration.

    Advice to Senior ManagementDefining a unified strategic and branding message that clearly defines who we are and what the value proposition is.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Couldn't be happier

    Anonymous Employee (Current Employee) Denver, CO

    ProsI worked at the Training Center in Denver and I couldn't say enough great things about this place. Everyone here is so supportive and willing to give you any amount of their time. You can tell that there are so many incredibly smart people here and I was lucky to surround myself with them for a summer. The particular department that I am in is very relaxed and easy to get along with. If I need time off for personal reason, they have no issues helping me work time for that. And of course, the flight benefits are just a cherry on the top.. or 20.

    ConsA few cons.. Because it is such a big company, people are moving in and out of positions very rapidly around here. Also, there isn't much definition to the internship ship so you end up doing a lot of administrative things with little meat to it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Could be better

    Anonymous Employee (Current Employee)

    ProsJob options and travel benefit

    ConsComputer systems below standard for the industry

    No, I would not recommend this company to a friend

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    different than any other I've ever worked, now were I want to be when comes to the type of work i'm doing

    Food Services (Current Employee) Newark, NJ

    ProsI really am enjoying an 4 day work week now gives me more time with my family and friends

    ConsI love working for united airlines the one major draw back is that I live in new York but now work in new jersey

    Advice to Senior Managementwell i'm new to the company but I like the way united treats it's works it's all about what we the staffs can do to make the company even bigger and the same time we get rewarded as the company does well

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Customer Service Agent

    Customer Service Agent (Current Employee) Philadelphia, PA

    ProsIt's never boring! If you enjoy teamwork and a fast paced, constantly changing day then this job may be for you. You are on your feet most of the time (which I like as opposed to sitting in an office all day), and you have to enjoy working with the general public. The pay is competitive and compensation includes health care, 401K and pass privileges. There is flexibility in day-trading with other agents.

    ConsThis is shift work, and you can have several shift bids a year. So you have to have flexibility in your schedule and know that your days can be extended if flights are late. The general public can be quite demanding. This business is fickle and subject to change with oil prices and weather dominating.

    Advice to Senior ManagementDon/t skimp on staffing. When schedules are made up they do not take into consideration the many irregular operations, sick calls, FMLA outages and OJI outages. This stresses the remaining staff that has to work harder and ultimately results in more outages and poor customer service. Take a page from the Disney corporation and treat your employees as "guests" because they are the internal customer and when employees feel taken care of..... they show up for work more reliably.

    Yes, I would recommend this company to a friend

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