United Airlines

  www.united.com
  www.united.com
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United Airlines Reviews

Updated September 10, 2014
Updated September 10, 2014
662 Reviews
3.1
662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
311 Ratings

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights

181 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Nice people, hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    People are nice. Work is not too hard.

    Cons

    Not much opportunity for growth

    No opinion of CEO
  2.  

    Always Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines for more than 10 years

    Pros

    I have had the ability to work in several different areas and several different job functions during my career.

    Cons

    United is still in the process of completing a very difficult merger. Although things are starting to organize, there is still a lot of work to accomplish.

    Advice to ManagementAdvice

    Need to put more focus on the employee group. The business side is important, but cannot sustain without the buy-in from employees who feel wanted and valued.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Worked in Flight Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Operations  in  Houston, TX
    Former Employee - Flight Operations in Houston, TX

    I worked at United Airlines as an intern for less than a year

    Pros

    Training Facilities, Type of Training, Instructors, Office Culture. Coworkers were always very helpful and very knowledgeable. Flight benefits were amazing.

    Cons

    Some of the people who worked within the company in different departments did not mesh with the company policies. The organization at times felt too big for their own good. Need to remember what got the company to where it is today. The merger between Continental and United did not go over as smoothly as it could have.

    Advice to ManagementAdvice

    Pay attention to what your coworkers have to say. Focus on what the customers are saying to help grow the business.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Nice place to work if you are in the right group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager, MileagePlus  in  Chicago, IL
    Current Employee - Account Manager, MileagePlus in Chicago, IL

    I have been working at United Airlines full-time for more than 5 years

    Pros

    Allows for some extraordinary life experiences with travel benefits, when you can get on a flight. The work is interesting and challenging, and you will be surrounded by other smart people. Overall the benefits package is good.

    Cons

    With consolidation with CO and UA staff, almost impossible to move up. Even lateral moves are tough. MileagePlus leadership only recognizes white males with MBAs in their 30s. In general, the airline industry is lower paying than others.

    Advice to ManagementAdvice

    Be aware of the subtle age and sex discrimination that is taking place in MileagePlus under Praveen Sharma's leadership.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Overall great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at United Airlines full-time for more than 5 years

    Pros

    Ability to travel across the globe.
    Strong sense of comradery with fellow employees and the industry.

    Cons

    Employees are subject to uncertainty about reduction in size.
    Highly stressful environment.
    Despite the huge efforts, the experience of the merger was quite painful for many.
    Pay is not the greatest compared to similar jobs in other industries.

    Advice to ManagementAdvice

    Keep on trying, you will get it together.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Collaborative culture, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at United Airlines full-time

    Pros

    Analytical and collaborative culture, fair work life balance

    Cons

    Leadership wanted bold ideas with no risk, not a very social workplace

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    The friendly skies

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Purser
    Current Employee - Purser

    I have been working at United Airlines full-time

    Pros

    Love the people I meet

    Cons

    Turmoil at the moment. Need better recognition for our hard work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    High learning curve, but satisfying work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Service  in  Billings, MT
    Current Employee - Ramp Service in Billings, MT

    I have been working at United Airlines part-time for less than a year

    Pros

    Hard work. Don't need to go to gym anymore. Also, very helpful co workers and great benefits.

    Cons

    Slow management, takes a lot of time to get needed online credentials and resources.

    Advice to ManagementAdvice

    Make it easier to access uSource for new workers.

    Recommends
    Positive Outlook
  10.  

    Flight Attedant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Great co-workers, See the world for free.

    Cons

    Long hours, low employee morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Interesting and challenging work and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Associate  in  Chicago, IL
    Current Employee - Finance Associate in Chicago, IL

    I have been working at United Airlines

    Pros

    In a very challenging industry there are always opportunities to learn. Teammates are supportive. Great travel benefits. Hours allow for a reasonable work/life balance.

    Cons

    Could be more social events at the company, both informal and formal.

    Advice to ManagementAdvice

    Upper management is very approachable.

    Recommends
    Positive Outlook
    Approves of CEO

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