United Airlines

  www.united.com
  www.united.com

United Airlines Reviews

Updated December 18, 2014
Updated December 18, 2014
728 Reviews
3.0
728 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
344 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Highlights

196 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Its getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ

    I have been working at United Airlines full-time (more than 3 years)

    Pros

    The best part about working for an airline (other than the travel benefits) is that there is always room to grow. If you are burned out from flying there are office opportunities that you can compete for. If you feel you need more of a challenge while in flight, you can apply to be a service manager. You never feel "stuck" like you have to do the same thing for the rest of your life.

    Cons

    Reserve sucks. It takes so much out of you. They really need to change the reserve system because straight reserve for years is not healthy at all!

    Advice to ManagementAdvice

    Please consider changing the reserve system. You are losing many brilliant flight attendants to Delta for this reason alone.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Great company to work for in the early years but like any big company change is always in order. Worked with great people.

    Cons

    Industry downtuns never known one day great next day fearful of outcome

    Advice to ManagementAdvice

    Treat those who treat you better.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Not very different from other airlines I've been at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Officer in San Francisco, CA
    Current Employee - First Officer in San Francisco, CA

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Not all that different from other airlines I've worked at (Virgin and Emirates), but if you keep your head down and bide your time, don't take it home with you, enjoy the job itself, it's a good place to be.

    Cons

    Politics can sometimes overshadow merit.
    Pension changes can be confusing and seem arbitrary.
    FAs aren't as hot as they used to be.

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    Manager

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Manager
    Former Employee - Administrative Manager

    I worked at United Airlines full-time (more than 8 years)

    Pros

    Very demanding with a lot of opportunities to grow

    Cons

    Low Pay long work days

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    Insight from a 10 year management employee...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Flight Operations in Chicago, IL
    Current Employee - Manager - Flight Operations in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    United provides a lot of opportunities to gain experience throughout the company. I have worked in Purchasing, Finance, Flight Operations, and Continuous Improvement. I have never felt "pigeon-holed" into any particular role or department. I have also had a solid work-life balance during my entire time here.

    Cons

    The airline industry is very volatile. Many cost-drivers like weather and fuel price are out of the company's control. Flying stand-by is a great perk. However, flights are typically very full, and "non-revving" is sometimes a pretty risky adventure.

    Advice to ManagementAdvice

    Continue focusing on cost reductions, and increase capital investment when able.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Ex Continental now United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    We have a strong culture in our facility. It is actually vey nice. Lots of celebrations. Excellent benefits

    Cons

    Flight privileges are not great unless you have years of seniority or single and don't have a place to get to with definite plans

    Advice to ManagementAdvice

    promotions are hard to come by unless you want to relocate

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Safety oriented, friendly co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Electronics Technician in Los Angeles, CA
    Current Employee - Aircraft Electronics Technician in Los Angeles, CA

    I have been working at United Airlines full-time (less than an year)

    Pros

    co-workers greet each other, work load is fair, good benefits, lots of opportunity to grow

    Cons

    help is hard to come by when you need it, all goes by seniority, no set brake times, pay is not enough if you want to live close to work due to high living costs

    Advice to ManagementAdvice

    please participate and involve more in lower level activities and appreciate the work done by everyday employees

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Part-time airport employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at United Airlines part-time (more than an year)

    Pros

    Travel Benefits, Good Healthcare, Flexible Schedule

    Cons

    Late night hours and mandatory holdovers during disrupted operations.

    Advice to ManagementAdvice

    More investment in IT.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great benefits and helpful team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant
    Former Employee - Accountant

    I worked at United Airlines full-time (more than 5 years)

    Pros

    Working for United Airlines was great! Free flights, company discounts on cell phone bill, cable, car rental and other spending. Your department will be very helpful and supportive.. Even when reaching out to other departments.

    Cons

    Pay could be better. It takes a lot of work and some work can be very demanding with time limits. Isn't worth the pay.

    Advice to ManagementAdvice

    Although you can be frustrated with the demands from your managers, relax, calm down and know your department is trying their best!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Great opportunities if you work for them, but below-average benefits will deter many from taking the chance on United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager in Chicago, IL
    Current Employee - Human Resources Manager in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The level of tenure at United tells you they are doing something right in retaining people to work with them. The collaborative headquarters work environment really seems to lend itself to new ideas and different points of view, although the very nature of the business means that change is not as rapid. It also really appears that there is a conscious effort to align the thinking and efforts from the people at the airports, to the people in the planes, to the people in the head office, and everywhere in between.

    Cons

    Career development program is not well articulated, so the onus is on the individual to set out goals and work to achieve them, with very little structure. This benefits highly-motivated employees with plenty of initiative, but still provides less guidance than many companies, and may be unattractive to new employees who are looking for that support.

    Advice to ManagementAdvice

    Transparency works so well in environments where some of the blue collar staff involved in the day-to-day, nitty-gritty of the business operations feel separated from the white collar staff sitting in the offices. We need to make sure we're connecting to the people who can really make a difference in the customer experience. While there are plenty of initiatives taking place, we can and should do more.

    Recommends
    Positive Outlook
    Approves of CEO

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