United Rentals
3.3 of 5 155 reviews
www.unitedrentals.com Stamford, CT 5000+ Employees

United Rentals Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.3 155 reviews

                             

64% Approve of the CEO

United Rentals President & CEO Michael J. Kneeland

Michael J. Kneeland

(119 ratings)

58% of employees recommend this company to a friend
20 Employee Reviews Back to all reviews
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    Backstabbers

    Purchasing (Former Employee)
    Charlotte, NC

    ProsInsurance plan was good as well as holidays

    ConsThey set you up for failure. Training is non-existant.Unless you are part of the selected few, there is no teamwork. Although you go to mg mt with concerns m nothing is done then they use those issues as a reason to "eliminate" your job.

    Advice to Senior ManagementCompany is top heavy. Too many executives.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Chasing dreams and numbers

    Service Tech IV (Former Employee)
    Romulus, MI

    ProsU own it! This is the first step off management training

    ConsUnrealistic expectations from management,always crying they can't make any money Its never good enough no matter what u do. Always chasing numbers at the end of every month

    Advice to Senior ManagementStop having your service manager fudge the service numbers. You are not fooling anybody. If you buy new equipment does not mean u don't have to service them properly

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    KEEP LOOKING ELSEWHERE!!!!!! Current CDL-A driver. Also in with the "good ol boys"

    Anonymous Employee (Current Employee)

    ProsLess than rewarding career. I am an RSC Legacy employee and I feel that the "merger" ruined a great company. I would have recommended employment with RSC to anyone, I would not wish UR on anyone. Micro managed down to the point of electronically tracking the metrics of the trucks (idle, time between stops, how long it takes to make a delivery etc etc. Yes that is the pros. They do give the veterans a little something every year for Veterans Day which I feel is very awesome from a company.

    ConsAlways told what you've done wrong and how. Rarely ever do you hear "good job" or any other praise. Always contradicting wants from management. Today it's all about talking with customers and selling our business to them, tomorrow it's what the hell took you so long yesterday? It's safety safety safety, until it becomes inconvenient. Truck dispatcher doesn't know logistics, no communication anywhere, equipment left, forgotten on job sites for weeks or months. Yes I have seen months. I do not expect us to be afloat this time next year, or I wouldn't be on here searching careers...

     The delivery fleet leased from Ryder is basic bare bones, no comfort features or visually appealing options. But look inside any company vehicle from outside sales up and they're lined with options, features, navigation, nice wheels, etc.
     (Yes it does matter, look at the competition and see their pretty trucks and trailers passing by while your trashy trucks sit on the yard.)

     I am not the only to notice that the company has gone to "pot" after the "merger". I've been told by long time United employees that it was a much better place to work before the take over. All in all it's a melting pot of drama, high turnover, lack luster performance, and junk equipment. There is a lot of new pieces coming in, but the bigger stores that house DM's and higher steal them away, sending you their junk in return.

    Advice to Senior ManagementI'll see you guys in the unemployment line soon.

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    If you can't beat them, buy them out! Think twice before going to work for the "Wal-Mart" of the rental industry

    Teritorry Manager (Former Employee)
    Gallup, NM

    ProsI left on my own terms and am incredibly happy with my new job. Most of our management was laid off only to be replaced by overwhelming incompitence.

    If you are okay with people forced to do business with you because you are the largest rental company in the United States, then I guess their fleet size is a plus

    ConsAfter United bought RSC customer service was thrown out the window and all of us territory managers were sent out to essentially sell lies. It was way more fun to compete against United rentals and dominate them rather than to work for such a selfish company. They have absolutely no respect for their customers business nor for the employees working hard to build customer relationships. RSC was growing rapidly ( due to a strong customer service culture), United realized they were a threat and added them to the list of companies they have taken down.

    The sliding pay scale is a joke and only a way to pay employees less. And just sets up the poorly trained ISR's to make customers mad by providing no consistency in pricing.

    United's equipment is junk and is just asking for a law suite when it hurts somebody for not being properly maintained.

    If fighting with your management on a daily basis to do what is RIGHT for your customer - fill out an application today!

    Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES ON THE FRONT LINE, rather than micro micro micro micromanaging from your offices. Better yet - get out and meet with the people paying your bills and listen to them!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Take sales personnel out of store manager bucket

    Outside Sales Representative (Former Employee)
    San Francisco, CA

    ProsUnited has the most equipment, and the most customer touches of any company. Therefore you are always guaranteed business. You work for the little things in your territory. Then, when the big things show up, you still reap the benefits of a National Account Manager taking control of the situation, and you get the commission. NICE.

    ConsOnce that Nat Acct leaves, then you are on the hook for the lost revenue. Your idiot store manager, who is worried about drivers, front desk, service, conference calls, etc. is the one who come down on you with a double edge blade. "Get more deals, but only the deals I like!" Some, like the one I had, manage through ego, which ends in disaster for you as a rep. If you complain to your DM, it will fall back on the manager to "deal" with you. There is no open communication, no partnering with this person, just "listen to what I say, and I don't care what you do"

    Very focused on their own careers.

    Advice to Senior ManagementTake the reps out of the store manager's hands, reduce the number of reps, and focus on accounts, rather than job sites. Weed out nepotism in the business, and find these guys who are "protected' from doing undo damage to a really good sales rep.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Think very carefully if ever offered a position in their corporate offices.

    Credit Service Representative - Bill Collector (Former Employee)
    Charlotte, NC

    ProsNone comes to mind now.

    ConsIneffective management. Lack of a clear direction.

    Advice to Senior ManagementTrain your staff, not just the occasional PowerPoint presentation. Also, ask your employees what they need to be effective. Not everyone has the same experience or work background. If you want a truly professional work experience, be honest about what the particular job is. Call Center jobs are not Credit Service jobs. The atmosphere in their credit operations is more like mill or factory work. The work / life balance at UR is nonexistent unless you have been with the company for a long time.

    No, I would not recommend this company to a friend

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    Boring.

    Account Payables (Former Employee)
    Temple Terrace, FL

    ProsI like the owrk hours. From 8am to 5pm

    ConsThere werent a lot of workload. Old ladies working for United were complaining about bringring new people and teaching them the whole process. Complained about the training, and if you were good at what you were doing they will complained as well as for them being scared of being fired because you were doing a better job than them. A lot of chit chat and mistreating temp employees.

    Advice to Senior ManagementI dont know even know what to say because they promised something and the other days they will tell you diferently.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Rewarding and a comfortable work place.

    Office Administrator (Former Employee)
    Gaithersburg, MD

    ProsExceptional team players. Understanding managers.

    ConsPeople rarely leave a position so the timeline to be promoted from within is limited.

    No, I would not recommend this company to a friend

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    Can't get far enough away!!!

    Outside Sales Representative (Former Employee)
    Long Beach, CA

    ProsLarge Footprint
    Large Fleet
    Most recognized name (McDonalds of rental industry)

    ConsManagement untrustworthy
    No direction
    No ability to make field decisions without multiple approvals
    Horrible moral

    Advice to Senior ManagementLet the people you have do their job and remove the leash!

    No, I would not recommend this company to a friend

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    UNITED RENTALS..only interested in Stocks and their Stock Options!!!

    Service Tech IV (Former Employee)
    Chico, CA

    ProsIf you are an out-going person and like working with equipment and the people who use them, you will gain alot of contacts working here. If you are blessed with a managment team that gives you direction and allows you to get involved with every aspect of operations, as I have, you will gain knowledge and skills that will carry you through more possibilties that you can imagine. The best part is if you are a mediocre worker, and are employed there just for a paycheck, you only have to show up on time and do the minimum to keep you job... until you die or get let go for reasons that have nothing to do with you. Oh, and if you are let go, down expect ANY NOTICE.

    ConsYou will learn how to get around micro-management so that you can actually help the customer and do the job that keeps the doors open. You will have to justify every minute you are on the clock which will slow down your productivity. You will be asked to get something done immediatley and then be bogged down in red tape. You will have to work with people who create an un-safe work environment, until, after months, they are fired. You will have to deal with your daily priorities being changed every fifteen minutes. You will have to deal with management's daily attitude swings. You not be able to trust anyone..expecially human resources to side with you in any conflict. If you start at a bottom position, you will have to be taught "on the Job" and take the consequences for inefficiency or bad desicions. You will only be praised during store meetings. You will have to eat alot of corporate propaganda, or what I call BS. No matter what anyone says, you will only be making a wage, pay for your own retirement, (if you are lucky), and health insurance. No other incentives will actually come through for you. The best part you can look forward to is deteriorating health due to MAJOR daily stress. So, when the day comes you have worked four hours and you feel it was like ten hours....it's time to move on.

    Advice to Senior ManagementGet rid of Kneeland. Most people don't know that when UR got hit with the fourteen million dollar fine from the SEC, he was the CFO. Now he's the CEO and the company is going down the tubes FAST! See the correlation? Go back and look at the way US Rentals was run. It should be the model that should be STRICKLY adhered to. Look back in RER magazine, ther was an article about the owner of a major rental company that retired but still held the majority of the company. After a couple of years, he noticed his income declining. He went to the headquarters and found those running the company built a huge bureaucracy that was eating away at major profits. He fired all but four VP's all the way down to the Store Manager. He then made himself available to those managers if the vice presidents were not helping them. That company recorded the largest turn around and increase in profits since it's beginning in six months...A LIE? Check it yourself. Just like today's government, if you never hear any critisism, you are not getting the whole picture! Finally, "CORPORATION" is the number one most filthiest word in the english language today, cwatch the news, and same-o-same-o is not helping build good relations with the customers you are ignoring but expect to get money from.

    No, I would not recommend this company to a friend

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United Rentals – Why Work for Us?

Founded in 1997, United Rentals has become the world’s largest equipment rental provider, with an integrated network of over 870 rental locations in 49 states and 10 Canadian provinces, and almost $8 billion OEC of… Full Overview

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Glassdoor is your free inside look at United Rentals reviews and ratings — including employee satisfaction and approval rating for United Rentals CEO Michael J. Kneeland. All 20 reviews posted anonymously by United Rentals employees.