United Rentals Reviews

Updated March 13, 2015
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43 Reviews
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United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
139 Ratings

43 Employee Reviews

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  1. United Rentals. Biggest doesn't make it the best company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Pros

    Big company. Physical working conditions are good. Pay rate is good. Overtime available if wanted. Something different every day because of variety of equipment. Never boring. Day seems to go quickly.

    Cons

    Policy and Procedure Bulletins are up to the discretion of management to follow up with how they want to.. Because it is written doesn't mean it needs to be followed by management. Going up the ladder with an issue, all the way to HR and believing they are listening and not getting results is very discouraging. The company pushes safety and work stoppages when an unsafe act is seen but no one listens. It seems that most of it is all talk, and United is doing it for company ratings and not the safety of the employee or customer.. United has gotten so big it seems that they have forgotten about the employee. You're just a number anymore.
     Because of its size United is more concerned with how its numbers look to stock holders. Because of the need to get equipment from the prep line to ready line and delivered to the customer quickly, quality is down. Customers are getting equipment that breaks down immediately and in some cases is unsafe. The customer should be the main concern and they are not anymore.

    Advice to ManagementAdvice

    Slow down. Worry about your employees and customers. Listen to your techs and drivers. We are the people dealing with customers every day with either making deliveries or doing repairs. We hear their complaints when a delivery is late because the tech was in a rush and forgot to plug it in and it wouldn't go on the trailer. Or the road tech gets a call that it was delivered and they only used it an hour and the batteries were dead for the same reason. It 's no fun making excuses to customers about equipment problems when they were rushed thru the rental check.
     PPB"s were written for everyone. They should be followed the same for everyone. Treat everyone equally. It's hard to respect management when they treat matters differently depending on who's involved and who they like better or had more years in the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Reactive not proactive management from above

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Silver Spring, MD
    Former Employee - Outside Sales Representative in Silver Spring, MD

    I worked at United Rentals full-time

    Pros

    Lots of freedom, company truck, get paid for the work, you get out of it what you put in.

    Cons

    Management from above & will never see them lead by example. No HR presence at all, so superiors get away with whatever they want and use scare tactics. Have slesforce.com but they have no clue how to use it properly in such a fast pace environment. Don't expect a happy work environment. Were so far behind the curve in technology they bought out their largest competitor because they had no clue how to catch up.

    Advice to ManagementAdvice

    It seems like you no longer care for the customers or your sales people.
    United Rentals once stood for quality and customer service the only thing that puts UR as the leader of the industry is its size.

    Doesn't Recommend
  3. Profit Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Rentals

    Pros

    Use of Company Vehicle and fuel card

    Cons

    Stock holders get involved in day to day business.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. Not good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at United Rentals

    Pros

    Cool employees and great culture. Really joked around a lot. If you are into construction then it is good for you but other wise it is not.

    Cons

    You're just a number to upper management. They don't care for your true well being. I was promised a certain position or promotion after a certain and didn't receive it.

    Advice to ManagementAdvice

    Don't promise an employee a promotion than back out of it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. Company is growing large..... But is it a good thing?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Foreman
    Former Employee - Shop Foreman

    I worked at United Rentals

    Pros

    Training
    All the overtime you want
    New equipment
    The list has gotten smaller as implementation of new practices are added along with your already large workload

    Cons

    Trench underpaid compared to other divisions
    High turnover at trench branches
    Safety is preached but they keep branches lean and understaffed, so you generally have to cut
    corners
    Pay is 15% lower than competitors
    Benefits are not as good anymore

    Advice to ManagementAdvice

    Focus on the employees you have. The bigger they get, the more they overlook the guys busting their butts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful

    Motto Should Be: "Consider It Considered"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Houston, TX
    Former Employee - Outside Sales Representative in Houston, TX

    I worked at United Rentals full-time (less than a year)

    Pros

    -Great name recognition and huge support structure to facilitate getting into large accounts.
    -Technological aids such as apps that allow customers to off rent equipment themselves.
    -Not much of a hassle on what you're expensing.
    -They give you shares in the company.
    -Pay can be fantastic for OSRs.

    Cons

    -Stiff, corporate culture and bureaucracy takes away the ability of sales reps to be flexible with customers, which drives them off. People at corporate will contact your customers without keeping you in the loop and you'll be blindsided walking into a customer's office or with an angry phone call. Customers will be placed on hold for trivial things and it's very difficult to get them off hold, as you have to work through corporate.
    -Big Brother is always watching. UR seems to be obsessed with making sure average people are meeting the minimum standards, rather than finding exceptional people and removing the obstacles from them excelling. Your phone and computer is loaded with spyware that tracks exactly where you're at. Also, apparently the new vehicles have a tattletale feature that tells your boss if you're speeding (plus you're paying a monthly fee for that vehicle too).
    -Operates on the "too big to fail" philosophy. UR's whole strategy seems to be to buy up great companies and win by making people use them, instead of providing a better level of service and being easier to use.
    -Lack of motivation at the Branch. This is more a problem with the General Rentals stores, but it will permeate to the specialty divisions too. You'll call up looking for equipment for a customer and just be told basically "oh, well" because they don't have it, rather than being told how they can make it happen.
    -Obsessed with safety to the point of it being a distraction from actual work. The branch will spend several hours a week doing safety meetings, conference calls and a whole bunch of other things besides getting equipment out the door.
    -Opaque decision making process from higher. Things will just be dictated down from above without any explanation or reasons.

    Advice to ManagementAdvice

    Decentralize your decision making and start treating people like adults. Don't buy a company and then change everything about it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Certain locations need new management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (more than 3 years)

    Pros

    Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

    Cons

    Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Too big to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at United Rentals full-time (more than 10 years)

    Pros

    URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

    Cons

    URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to ManagementAdvice

    We are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Great if you like Micromanagement, Big Brother, Corporate CYOA games and general BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at United Rentals full-time (more than a year)

    Pros

    >It's United Rentals, everyone knows them and there's a huge customer base.

    >Decent pay and benefits.

    >Lot's of $$$ to invest in equipment.

    >Great systems like Total Control and their Apps that let customers off-rent equipment on their phone.

    Cons

    >Senior Management tells everyone what they want to hear. Look at all the glowing reviews on here, that popped up all at the same time they bought NPC. It's pretty obvious they got some intern to write bogus things extolling the awesomeness of UR.

    >Extremely Micromanaged, your phone's location (hence you) are tracked 24-a-day and the new vehicles come with a nanny system that alerts your boss if you're speeding.

    >Their plan is to win by being United Rentals and buying up everyone else, rather than actually being better. All they seem to do is buy up high-performing companies (RSC, NPC, etc) then instill the UR Culture to ruin what made them so good. If your company gets bought out by them, polish off your resume, as things are going to change.

    >Very corporate, CYOA environment where everything has to fit inside the box, rather than giving people flexibility to get the job done. You are constantly getting invited to pointless conference calls on safety, where it's just someone blabbering on about common-sense things, instead of having managers take ownership of their safety program. Also you'll wait forever to hire people, so you're only going to get people who aren't getting hired elsewhere. Finally, if there's a billing issue, good luck trying to get it resolved, as credits have to get approved by all kinds of people.

    Advice to ManagementAdvice

    Stop being so corporate and leave companies that you've purchased alone. You bought them because they're successful, so why start monkeying around with them and driving off successful people? Also get rid off all the Big Brother stuff and learn to trust your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Tough Work, lots of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Cheyenne, WY
    Former Employee - Inside Sales Representative in Cheyenne, WY

    I worked at United Rentals full-time (more than a year)

    Pros

    Lots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    Cons

    Management is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to ManagementAdvice

    Find a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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