United Rentals

  www.unitedrentals.com
  www.unitedrentals.com

United Rentals Reviews

Updated August 4, 2014
Updated August 4, 2014
169 Reviews
3.7
169 Reviews
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United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
129 Ratings

Review Highlights

Pros
  • URI offers competitive wages, and a good benefits package (in 13 reviews)

  • Offer good pay with the option for overtime (in 12 reviews)


Cons
  • In my experience mid and upper management will not return phone calls unless emergency (in 14 reviews)

  • gt;Senior Management tells everyone what they want to hear (in 5 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1.  

    Motto Should Be: "Consider It Considered"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Houston, TX
    Former Employee - Outside Sales Representative in Houston, TX

    I worked at United Rentals full-time (less than an year)

    Pros

    -Great name recognition and huge support structure to facilitate getting into large accounts.
    -Technological aids such as apps that allow customers to off rent equipment themselves.
    -Not much of a hassle on what you're expensing.
    -They give you shares in the company.
    -Pay can be fantastic for OSRs.

    Cons

    -Stiff, corporate culture and bureaucracy takes away the ability of sales reps to be flexible with customers, which drives them off. People at corporate will contact your customers without keeping you in the loop and you'll be blindsided walking into a customer's office or with an angry phone call. Customers will be placed on hold for trivial things and it's very difficult to get them off hold, as you have to work through corporate.
    -Big Brother is always watching. UR seems to be obsessed with making sure average people are meeting the minimum standards, rather than finding exceptional people and removing the obstacles from them excelling. Your phone and computer is loaded with spyware that tracks exactly where you're at. Also, apparently the new vehicles have a tattletale feature that tells your boss if you're speeding (plus you're paying a monthly fee for that vehicle too).
    -Operates on the "too big to fail" philosophy. UR's whole strategy seems to be to buy up great companies and win by making people use them, instead of providing a better level of service and being easier to use.
    -Lack of motivation at the Branch. This is more a problem with the General Rentals stores, but it will permeate to the specialty divisions too. You'll call up looking for equipment for a customer and just be told basically "oh, well" because they don't have it, rather than being told how they can make it happen.
    -Obsessed with safety to the point of it being a distraction from actual work. The branch will spend several hours a week doing safety meetings, conference calls and a whole bunch of other things besides getting equipment out the door.
    -Opaque decision making process from higher. Things will just be dictated down from above without any explanation or reasons.

    Advice to ManagementAdvice

    Decentralize your decision making and start treating people like adults. Don't buy a company and then change everything about it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Certain locations need new management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (more than 3 years)

    Pros

    Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

    Cons

    Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Too big to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at United Rentals full-time (more than 10 years)

    Pros

    URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

    Cons

    URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to ManagementAdvice

    We are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Great if you like Micromanagement, Big Brother, Corporate CYOA games and general BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at United Rentals full-time (more than an year)

    Pros

    >It's United Rentals, everyone knows them and there's a huge customer base.

    >Decent pay and benefits.

    >Lot's of $$$ to invest in equipment.

    >Great systems like Total Control and their Apps that let customers off-rent equipment on their phone.

    Cons

    >Senior Management tells everyone what they want to hear. Look at all the glowing reviews on here, that popped up all at the same time they bought NPC. It's pretty obvious they got some intern to write bogus things extolling the awesomeness of UR.

    >Extremely Micromanaged, your phone's location (hence you) are tracked 24-a-day and the new vehicles come with a nanny system that alerts your boss if you're speeding.

    >Their plan is to win by being United Rentals and buying up everyone else, rather than actually being better. All they seem to do is buy up high-performing companies (RSC, NPC, etc) then instill the UR Culture to ruin what made them so good. If your company gets bought out by them, polish off your resume, as things are going to change.

    >Very corporate, CYOA environment where everything has to fit inside the box, rather than giving people flexibility to get the job done. You are constantly getting invited to pointless conference calls on safety, where it's just someone blabbering on about common-sense things, instead of having managers take ownership of their safety program. Also you'll wait forever to hire people, so you're only going to get people who aren't getting hired elsewhere. Finally, if there's a billing issue, good luck trying to get it resolved, as credits have to get approved by all kinds of people.

    Advice to ManagementAdvice

    Stop being so corporate and leave companies that you've purchased alone. You bought them because they're successful, so why start monkeying around with them and driving off successful people? Also get rid off all the Big Brother stuff and learn to trust your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Tough Work, lots of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Cheyenne, WY
    Former Employee - Inside Sales Representative in Cheyenne, WY

    I worked at United Rentals full-time (more than an year)

    Pros

    Lots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    Cons

    Management is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to ManagementAdvice

    Find a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Average job, nothing special. Take what you learn and move on to expand your talent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT/Applications Support- Helpdesk in Houston, TX
    Former Employee - IT/Applications Support- Helpdesk in Houston, TX

    I worked at United Rentals full-time (less than an year)

    Pros

    A good start for someone wanting to break into the construction equipment rental industry.

    Cons

    Alot of imcompetence at the company due to lack of training from the managers all the way down!

    Glass ceiling on advancement
    Lack of initiative in employees.

    Advice to ManagementAdvice

    Invest in your assets (software, hardware)

    There is no reason why software application should experience bugs every single week! If the ticket system isnt failing, it is the dispatching software.

    Train your employess well so that drivers, dispatchers, operations managers, and branch managers do not have to call IT support to have their jobs done for them.

  8.  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Houston, TX
    Former Employee - Inside Sales Representative in Houston, TX

    I worked at United Rentals full-time (more than an year)

    Pros

    United Rentals is good to work for if you enjoy or have previous experience in the construction industry. It is very easy to be a ISR, you don't have to have any sales experience.

    Cons

    We don't have competitive prices. Our logistics were not compatible with our high demand in Rental requests. Don't mess up because they will not show any mercy on you if you are not favored by higher management.

    Advice to ManagementAdvice

    Treat all employees equally and don't favor some ISR's versus others. Also, have a better training program. That will train employees faster and better than the current one.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Very low moral

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Boston, MA
    Current Employee - Outside Sales Representative in Boston, MA

    I have been working at United Rentals full-time (more than 8 years)

    Pros

    All politics. If your regional or district manager is your friend, you are all set. Otherwise, good luck.

    Cons

    Very low moral in sales team No real sales leadership. Just sell used equipment and get new accounts, even if they don't have enough equipment for current customers

    Advice to ManagementAdvice

    Put competent people in positions of authority. Don't make a sales manager out of someone whom has never sold before for example. Moral currently could not be lower!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Former Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Rentals (more than 10 years)

    Pros

    Some great people and most are hardworking. Pay is very competitive for Sales Reps. Many positions for different skill sets.

    Cons

    Will hire more based on seniority and United experience. Acquisition employees are weeded out quickly in strong United Markets. Sales environment is not team oriented.

    Advice to ManagementAdvice

    Base your decisions on merit and hire strong leaders. Stay close to your customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Unprofessional Corporate Culture- CLIQUES, KNOW-IT-ALLS, and the list goes on...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in New York, NY
    Former Employee - Corporate in New York, NY

    I worked at United Rentals full-time (more than an year)

    Pros

    Good pay. Industry leader.
    Good benefits for the most part
    Has potential to create an amazing company structure

    Cons

    Company Culture, especially in corporate environment. It is shockingly the worst work environment I've ever seen. Short cuts are constantly taken on reports, violating procedures, HR dept. makes no sense in structure, "good ol boys" type culture, no one opinion matters unless your senior level. No trust is given to employees. All big ideas, no execution.

    Advice to ManagementAdvice

    Hire Leaders, not managers who just copy whatever their boss does. Trust your staff! Listen to them. When you post a job description, make sure it actually aligns with the work expected to be performed. Be open to suggestions from the field. Stop treating employees like children, treat them as adults. You have employees with great skills and knowledge but hold them back from applying it. Don't be afraid to develop your staff! Hire trainers who don't talk down to leaders and managers in the field, but treat them like adults. And lastly, realize just because you're in "corporate" does not make you better than anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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