United Rentals
3.3 of 5 155 reviews
www.unitedrentals.com Stamford, CT 5000+ Employees

United Rentals Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.3 155 reviews

                             

64% Approve of the CEO

United Rentals President & CEO Michael J. Kneeland

Michael J. Kneeland

(119 ratings)

58% of employees recommend this company to a friend
35 Employee Reviews Back to all reviews
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    Tough Work, lots of stress

    Inside Sales Representative (Former Employee)
    Cheyenne, WY

    ProsLots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    ConsManagement is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to Senior ManagementFind a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Average job, nothing special. Take what you learn and move on to expand your talent!

    IT/Applications Support- Helpdesk (Former Employee)
    Houston, TX

    ProsA good start for someone wanting to break into the construction equipment rental industry.

    ConsAlot of imcompetence at the company due to lack of training from the managers all the way down!

    Glass ceiling on advancement
    Lack of initiative in employees.

    Advice to Senior ManagementInvest in your assets (software, hardware)

    There is no reason why software application should experience bugs every single week! If the ticket system isnt failing, it is the dispatching software.

    Train your employess well so that drivers, dispatchers, operations managers, and branch managers do not have to call IT support to have their jobs done for them.

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    Inside Sales Representative

    Inside Sales Representative (Former Employee)
    Houston, TX

    ProsUnited Rentals is good to work for if you enjoy or have previous experience in the construction industry. It is very easy to be a ISR, you don't have to have any sales experience.

    ConsWe don't have competitive prices. Our logistics were not compatible with our high demand in Rental requests. Don't mess up because they will not show any mercy on you if you are not favored by higher management.

    Advice to Senior ManagementTreat all employees equally and don't favor some ISR's versus others. Also, have a better training program. That will train employees faster and better than the current one.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very low moral

    Outside Sales Representative (Current Employee)
    Boston, MA

    ProsAll politics. If your regional or district manager is your friend, you are all set. Otherwise, good luck.

    ConsVery low moral in sales team No real sales leadership. Just sell used equipment and get new accounts, even if they don't have enough equipment for current customers

    Advice to Senior ManagementPut competent people in positions of authority. Don't make a sales manager out of someone whom has never sold before for example. Moral currently could not be lower!

    No, I would not recommend this company to a friend

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    Former Manager

    Anonymous Employee (Former Employee)

    ProsSome great people and most are hardworking. Pay is very competitive for Sales Reps. Many positions for different skill sets.

    ConsWill hire more based on seniority and United experience. Acquisition employees are weeded out quickly in strong United Markets. Sales environment is not team oriented.

    Advice to Senior ManagementBase your decisions on merit and hire strong leaders. Stay close to your customers.

    No, I would not recommend this company to a friend

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    Unprofessional Corporate Culture- CLIQUES, KNOW-IT-ALLS, and the list goes on...

    Corporate (Former Employee)
    New York, NY

    ProsGood pay. Industry leader.
    Good benefits for the most part
    Has potential to create an amazing company structure

    ConsCompany Culture, especially in corporate environment. It is shockingly the worst work environment I've ever seen. Short cuts are constantly taken on reports, violating procedures, HR dept. makes no sense in structure, "good ol boys" type culture, no one opinion matters unless your senior level. No trust is given to employees. All big ideas, no execution.

    Advice to Senior ManagementHire Leaders, not managers who just copy whatever their boss does. Trust your staff! Listen to them. When you post a job description, make sure it actually aligns with the work expected to be performed. Be open to suggestions from the field. Stop treating employees like children, treat them as adults. You have employees with great skills and knowledge but hold them back from applying it. Don't be afraid to develop your staff! Hire trainers who don't talk down to leaders and managers in the field, but treat them like adults. And lastly, realize just because you're in "corporate" does not make you better than anyone.

    No, I would not recommend this company to a friend

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    Very Sexist

    Anonymous Employee (Current Employee)

    ProsVery relaxed atmosphere, until they started mico- managing

    ConsTraining was minimum, not very caring about employees.

    No, I would not recommend this company to a friend

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    Enjoyed my time there..... things slowly went south..... Became "What have you done for me lately"

    Sales Representative (Former Employee)

    ProsGreat people at Store level, District Management, not so much

    ConsMicro managed, Paperwork driven, if you exceeded goals you were asked "why didn't you exceed it further?"

    Advice to Senior ManagementDosent matter, wont listen. Its their way or the highway.

    No, I would not recommend this company to a friend

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    Long tem employee experience

    Anonymous Employee (Former Employee)

    ProsThe first few years were good, was able to make good business decisions that made sense for both the business and the customers.

    Cons* Buddy system to get promoted, many people that were in regional leadership positions were completely unqualified to lead.

    * There was no team work, things were what have you done for me lately and back stabbing was common place, people would do whatever it took to make them look good.

    Advice to Senior ManagementWhy tell them anything as they won't listen.

    No, I would not recommend this company to a friend

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    Best Practices- Out the window

    Anonymous Employee (Current Employee)

    ProsJob security, safe environment, great pay, work truck, free phone, great health care, zero micro-management, own set schedule

    ConsThey buy as many companies as they can, but keep their own junk operating procedures. Most companies they buy are doing much better than them, so they buy them, and continue down their crappy path. Domination by size not efficiency at this point.

    Advice to Senior ManagementGrass Roots. You lost it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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United Rentals – Why Work for Us?

Founded in 1997, United Rentals has become the world’s largest equipment rental provider, with an integrated network of over 870 rental locations in 49 states and 10 Canadian provinces, and almost $8 billion OEC of… Full Overview

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