United Rentals Reviews

Updated April 29, 2015
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United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
27 Ratings

Pros
  • Good benefits for the most part (in 13 reviews)

  • Good pay, good benefits, mostly new equipment (in 12 reviews)

Cons
  • gt;Senior Management tells everyone what they want to hear (in 5 reviews)

  • verrry long hours and all weekends (in 4 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Whatever mngmnt wanted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Gilbert, AZ
    Former Employee - Inside Sales Representative in Gilbert, AZ

    I worked at United Rentals (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good friends to work with outside of management

    Cons

    Get rid of the management of RSC in Az! They have kept all of the company that URI bought & let go of the veteran URI people that made you what you are today!

    Advice to Management

    Look into mngmnt in Gilbert Az! Especially the bonus focused GM. So what if I am 56, I have 36yrs rental w/companies smaller & larger


  2. Helpful (1)

    Shop Tech 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Tech I in East Syracuse, NY
    Former Employee - Shop Tech I in East Syracuse, NY

    I worked at United Rentals full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay and bennies depending on how much butt you kiss.

    Cons

    You are just a # management does not care about you. Managements motto is me first!

    Advice to Management

    Remember the employees that make it all happen, yes I'm talking about your technicians. without them you would be just grinning and twitting your thumbs nervously wondering what to do next. Oh and stop the age discrimination BS!


  3. United Rentals. Biggest doesn't make it the best company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Big company. Physical working conditions are good. Pay rate is good. Overtime available if wanted. Something different every day because of variety of equipment. Never boring. Day seems to go quickly.

    Cons

    Policy and Procedure Bulletins are up to the discretion of management to follow up with how they want to.. Because it is written doesn't mean it needs to be followed by management. Going up the ladder with an issue, all the way to HR and believing they are listening and not getting results is very discouraging. The company pushes safety and work stoppages when an unsafe act is seen but no one listens. It seems that most of it is all talk, and United is doing it for company ratings and not the safety of the employee or customer.. United has gotten so big it seems that they have forgotten about the employee. You're just a number anymore. Because of its size United is more concerned with how its numbers look to stock holders. Because of the need to get equipment from the prep line to ready line and delivered to the customer quickly, quality is down. Customers are getting equipment that breaks down immediately and in some cases is unsafe. The customer should be the main concern and they are not anymore.

    Advice to Management

    Slow down. Worry about your employees and customers. Listen to your techs and drivers. We are the people dealing with customers every day with either making deliveries or doing repairs. We hear their complaints when a delivery is late because the tech was in a rush and forgot to plug it in and it wouldn't go on the trailer. Or the road tech gets a call that it was delivered and they only used it an hour and the batteries were dead for the same reason. It 's no fun making excuses to customers about equipment problems when they were rushed thru the rental check. PPB"s were written for everyone. They should be followed the same for everyone. Treat everyone equally. It's hard to respect management when they treat matters differently depending on who's involved and who they like better or had more years in the company.


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  5. Helpful (1)

    Reactive not proactive management from above

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Silver Spring, MD
    Former Employee - Outside Sales Representative in Silver Spring, MD

    I worked at United Rentals full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Lots of freedom, company truck, get paid for the work, you get out of it what you put in.

    Cons

    Management from above & will never see them lead by example. No HR presence at all, so superiors get away with whatever they want and use scare tactics. Have slesforce.com but they have no clue how to use it properly in such a fast pace environment. Don't expect a happy work environment. Were so far behind the curve in technology they bought out their largest competitor because they had no clue how to catch up.

    Advice to Management

    It seems like you no longer care for the customers or your sales people. United Rentals once stood for quality and customer service the only thing that puts UR as the leader of the industry is its size.


  6. Profit Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Rentals

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Use of Company Vehicle and fuel card

    Cons

    Stock holders get involved in day to day business.


  7. Helpful (1)

    Not good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at United Rentals

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Cool employees and great culture. Really joked around a lot. If you are into construction then it is good for you but other wise it is not.

    Cons

    You're just a number to upper management. They don't care for your true well being. I was promised a certain position or promotion after a certain and didn't receive it.

    Advice to Management

    Don't promise an employee a promotion than back out of it.


  8. Helpful (1)

    Company is growing large..... But is it a good thing?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Foreman
    Former Employee - Shop Foreman

    I worked at United Rentals

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Training All the overtime you want New equipment The list has gotten smaller as implementation of new practices are added along with your already large workload

    Cons

    Trench underpaid compared to other divisions High turnover at trench branches Safety is preached but they keep branches lean and understaffed, so you generally have to cut corners Pay is 15% lower than competitors Benefits are not as good anymore

    Advice to Management

    Focus on the employees you have. The bigger they get, the more they overlook the guys busting their butts.


  9. Certain locations need new management and employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

    Cons

    Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.


  10. Helpful (1)

    Too big to fail.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at United Rentals full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

    Cons

    URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to Management

    We are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.


  11. Helpful (1)

    Tough Work, lots of stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Cheyenne, WY
    Former Employee - Inside Sales Representative in Cheyenne, WY

    I worked at United Rentals full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Lots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    Cons

    Management is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to Management

    Find a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.



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