UnitedHealth Group Reviews

Updated August 30, 2015
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
214 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

655 Employee Reviews

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  1. Helpful (2)

    you have to be completely desperate to work here as a claims rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Richardson, TX
    Former Employee - Claims Representative in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    The pay is okay, I was able to negotiate a higher pay with my previous experience. Upper Management is great Colleen and Cathy are great! Benefits are not that great. high deductible plans unless you enroll in HMO. Premiums are inexpensive.

    Cons

    20 weeks of training of a lot of nothing. The UNET emulators we trained on were very ineffective. it was very buggy and outdated. we wasted 90% of training learning how to manipulate the emulator and trying to correct glitches. Its sad that employees still can't reach their goal after 20 weeks of training. The training room reminds me of a high school classroom lots of side talk. ghetto loud mouths, grown adults disrupting the training. one grown woman stood in front of the classroom and started booty shaking while the trainer just stood their and laughed, if you are not one of the favorites you wont be employed here long.

    Advice to Management

    Hire responsible, mature and competent employees especially trainers and supervisors. Treat all employees equal and stop the favoritism.


  2. Helpful (1)

    Just Over Broke (JOB)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MEDICAL BILLING in San Diego, CA
    Current Employee - MEDICAL BILLING in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    A steady paycheck, a steady paycheck and a steady paycheck-nothing more. A menial start for those with no experience.

    Cons

    Extreme favoritism, the inability to see real talent, employee engagement is deplorably low, micromanagement, management is more concerned with gossip than results. Overall, a different class of people. For the tasks that we perform, the pay is EXTREMELY low. In fact, when my training class started, there was an uproar because my training class came in making $16.00/hour while the tenured employees were making $13-15/hour. Just goes to show you how valuable their employees are. Definitely a transition job. As far as advancement is concerned, unless you brown nose, its not happening. This company is only for the complacent. When/if you start here, continue to look for other opportunities. Additionally, the benefits a horrid!!

    Advice to Management

    Focus on results and discourage gossip! Pay closer attention to talent, skill set, experience and education. You have idiots running your company.


  3. Helpful (1)

    Favoritism

    Former Employee - Health Advisor in Frederick, MD
    Former Employee - Health Advisor in Frederick, MD
    Doesn't Recommend
    Positive Outlook

    I worked at UnitedHealth Group (More than a year)

    Pros

    If you like mandatory overtime for an unforseen amount of time, do not have a family life, and can handle favoritism in the workplace. This is golden for you

    Cons

    The company is very innovative, however the training department is horrible. The company does not do well in training you for what you will experience on the job. It is a highly stressful environment and metrics are set so high barely anyone ever achieves them. This is to keep you from earning bonuses and raises that you are entitled to. In the Frederick, MD office supervisors delegate their work to employees without their pay. The supervisors do their homework at their desks, leave when they want, and show extreme favoritism to certain employees. The supervisors are not compassionate and do not practice postive intent as this is the companies motto. The supervisors are unprofessional and will tell lies and different things to one person and not to another. I have never experienced such disregard and lack of professionalism at any company but this one. You are not valued at this company and it shows in their high turn over rate.

    Advice to Management

    If you are going to hire supervisors ensure they will keep confidential matters to themselves and not share your business with other coworkers. Unprofessional environment. Please train your training team so that associates can do their job functions accurately to assist members, and meet metrics. Stop lying to employees.


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  5. Clinical Administrative Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are none unless you have a "special friend" in management.

    Cons

    No room to advance. If you do not have an outside relationship with a manger or suck up the the big boss or Service Coordinators, you don't stand a chance. They pull people off the phones to train & SME who have NO IDEA what they are doing. Management has NO IDEA what they are doing and can not sit & take a phone call if they had to. Everyone promoted there is no more than a winner of the Biggest Kiss Up contest. You have people that are good at their job that are over looked. Management takes turns giving their friends employee of the month, yet they can not route a task and have been on the floor for months and still has no clue what she is doing. Members call complaining & informing us that they are leaving UHC cause they don't pay the Dr's, no one is getting paid...home health...DME...no one. Your member could literally be on the brink of death...matters none, get them off the phone!! They talk a good game about compassion, but there is none. For member or employee. Then, there is this woman who comes for what I don't know, she's some type of dept head. You can hear nothing but people sucking up to her ALL DAY. Even via email & Jabber...it's truly sad. Other than getting the recognition of working for UHC (Optum) this job is extremely stressful and I would not wish one day of it on my worst enemy. No bonuses, 12 per hr, high favortism and no room for advancement unless you have "personal" relationships with a manager. Ongoing sexual harrassment being swept under the rug because the female trainer that is doing it is buddies with several service coordinators and the head lady. The throw out write ups for their faves.....ALOT OF UNFAIR PRACTICES & FAVORTISM.

    Advice to Management

    Bring in managers that know the dept, kill the favortism & honor those that LEGITIMATELY do a good job!! Give bonuses, pay us for the work we do because it is not easy!!!


  6. Helpful (1)

    WORKER BEWARE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Centennial, CO
    Current Employee - Customer Service Agent in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are a lot of nice people there amongst the theives

    Cons

    Poor training, the offer letter says 5weeks training but told that was a "typo", theres only 2weeks. they give you used headsets in a plastic bag they say are brand new and they take $50 out of your check but they won't tell you that unless you ask. They tell you that they're new but they clearly are not. Didn't pay 40hrs the 1st week. They make you read a bunch of training aides for 2 weeks that have nothing to do with the calls taken. You're told that you'll only be taking billing payments. They leave out that people are angry and crying and there's nothing you can do but escalate a ticket that may or may not get resolved. Alot of tickets are routed wrong by agents most likely due to inadequate training. Lunches are stolen from the fridge. A trainer was fired the 2nd day of training. An agent was pulled off the floor to train an incoming class without trainer training. You have to park offsite and wait for a shuttle. They want you to come in 30 minutes early to log into the systems because they are slow. but you can't clock in earlier than 3 minutes before your shift. You're told that you can pick your shift and the hours are until midnight but reality hours are 6am-6pm. The entire class got sick and had to go to the ER or the doctor except for 2 people. one person was in the hospital for 3days. Everything is stored in a tiny locker when you finally get it. No paper or phones on the floor because of HIPPA. A phone was stolen out of someones zipped purse and the police were called. Personal belongings were put under a desk' You were told one set of hours but given a days notice about a schedule change. Good luck if you have kids or other commitments. HR couldn't give any definite answers. You either get benefits anywhere between 3-5months based on" different determinations". LAst day of training we still didn't have our schedules and didn't know what time to come in the following week. wISH i COULD give 0stars

    Advice to Management

    Read your own mission statment . Honor your core values. Have some pride about yourself. Getit together


  7. UHC in Roanoke, VA is horrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer Help Desk/Medicare & Retirement in Roanoke, VA
    Former Employee - Producer Help Desk/Medicare & Retirement in Roanoke, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group (Less than a year)

    Pros

    Nice lunch cafe. This company makes me wish glassdoor had a "zero" or blank star on the rating scale!!

    Cons

    Upper management is a very small minded, unprofessional little "crew". If they like you, then you're safe. But if they don't care for you personally, it doesn't matter about your stats, adherence or anything else job related, they're going to terminate your employment for absolutely no reason at all. This is an ongoing practice and its pathetic. i can attest to the fact that this Roanoke, Virginia, contact center is a detriment to the United Healthcare company. This particular company site DOES NOT adhere to the core values of the company at all. I am not a disgruntled employee; as I was a contractual employee that did a phenomenal job (according to customers/fellow co-wkrs). This was not a career move for me, however, I did plan to fulfill my end of the contractual agreement. But again, Roanoke, Virginia UHC contact center is NOT focused on professionalism and the work. The broken, lazy, petty upper management would rather focus on your personal life and whether they "like" you as a BFF. Never encountered such an infantile management crew in my entire professional career.

    Advice to Management

    Refresh!!! Do a complete overhaul and get that lazy management out of there. They are truly holding the company back from it's full potential by stifling "new blood" that's anxious to work, learn and accelerate. You're condemned if you have fresh ideas. That "old management crew" just want to bide the rest of their time until retirement.


  8. Helpful (2)

    Management is a joke

    • Comp & Benefits
    Former Employee - Associate Paient Care Coordinator in Las Vegas, NV
    Former Employee - Associate Paient Care Coordinator in Las Vegas, NV
    Doesn't Recommend

    I worked at UnitedHealth Group full-time

    Pros

    Great coworkers, gained some experience

    Cons

    Very poor management team, they only base your worth on if they like you or not, it doesn't matter if you have the skills and experience to perform your job.

    Advice to Management

    United Healthcare needs to get rid of all the management at SMA Rancho and bring in real managers that know what they are doing


  9. Claims Clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Claims Clerk in Philadelphia, PA
    Current Employee - Claims Clerk in Philadelphia, PA

    I have been working at UnitedHealth Group (More than a year)

    Pros

    great work environment ,

    Cons

    pay is horrible, raises are even worse, nearly impossible to move around smh


  10. Overwhelming amount of work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Clinical Case Manager in Miami, FL
    Current Employee - Field Clinical Case Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time

    Pros

    Work From home, that's it.

    Cons

    Impossible work life balance, unfair pay, unrealistic standards of quality. Feel unappreciated by this company. Culture is about overworking employees without concerns of labor laws. Management is condescending to employees.

    Advice to Management

    Start listening to those of us on the front lines who are doing the most work and making this company so rich. Upper management needs to communicate with those doing the work in order to create more realistic processes and standards. Treat employees like humans not robots.


  11. Helpful (2)

    Medical outpatient/inpatient coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Medical Management Coordinator Outpatient/Inpatient in Milford, CT
    Former Employee - Senior Medical Management Coordinator Outpatient/Inpatient in Milford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group (More than 8 years)

    Pros

    Not really much to say

    Cons

    Took over Oxford Health and took away the benefits and the family atmosphere

    Advice to Management

    Listen to your employees



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