UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated October 18, 2014
Updated October 18, 2014
2,048 Reviews
2.9
2,048 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
807 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 260 reviews)

  • This company does strive for work/life balance with it's employees (in 141 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 94 reviews)

  • This company also does not offer their employees good health insurance (in 83 reviews)

More Highlights

395 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Overworked employees with high stress and poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigator/Resolution Recovery Analyst in Eden Prairie, MN
    Former Employee - Investigator/Resolution Recovery Analyst in Eden Prairie, MN

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Telecommute option. Good PTO time. Good employees (Not in a management position). Good initial hiring pay.

    Cons

    Culture (Wage slavery, abuse of employees, dishonesty)
    Medical Benefits (Insurance through the exchange is cheaper and often better)
    LEADERSHIP!
    Communications
    Work Hours
    Instability
    Continuous Restructuring
    No internal advancement (externally hired individuals preferred unless lateral move)
    Little or no raises
    Little or no bonuses
    Gossiping
    No work-life balance
    Office Politics

    Advice to ManagementAdvice

    Employees make the company successful. Without the employees, the company would not be able to meet the company/division goals or investor expectations. Be honest with staff and demonstrate appreciation more than just one day a year on employee appreciation day.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Discrimination Nation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Employee Relations Analyst in Minnetonka, MN
    Former Employee - Senior Employee Relations Analyst in Minnetonka, MN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    People you meet in daily interactions.

    Cons

    Haphazard application of policy; favoritism; disability discrimination; dishonest leadership; politics.

    Advice to ManagementAdvice

    Review your leaders; investigate all claims of retaliation and discrimination by using an outside agency. Current practice is like the Fox watching the Hen House -- Literally!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Cost cutting every chance at the expense of the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    PTO if you ever get the chance to use it.

    Cons

    Constant off-shoring of jobs, bathrooms filthy because they are only cleaned once a day with 1000+ employee site, now trash is only going to be taken out twice a week. All to save dollars. Really? It's bad enough that pay is subpar along with horrible health benefits--what's next? Make employees pay for coffee and water?

    Advice to ManagementAdvice

    How about sharing the billions of dollars in revenue with the employees that actually work instead of lining the pockets of the executives. How about a true pay for performance mentality that rewards those who give their blood, sweat, and tears for our members and providers instead of doling out annual raises using a bogus formula based on head count. How about keeping jobs in the US instead of moving department after department to Manila and India.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Replaceable Number in Duluth, MN
    Former Employee - Replaceable Number in Duluth, MN

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Being able to full time telecommute or work at home when you 'want'; good PTO bank.
    Ability to accurately forecast completions because supervisors/management has no idea what you do anyway. So there was a lot of time to do your own thing

    Cons

    I am writing for their Duluth office. It needs to be closed down. Management is completely incompetent and is replaced at least once a year. In 5 years I had 8 supervisors. None of them knew anything about me or cared less. I was never able to get into the secret handshake club because I wasn't a lead cashier at Target but the more I volunteered to try to learn something new or try for a new position I was ignored and shoved in the corner to do monkey work. Gave up working and just focused on finding something else. Which I am going to be extremely happy with.
    No camaraderie whatsoever. Just a number regardless of past education or experience. Horrible.

    Advice to ManagementAdvice

    Get a clue; ask your minions suggestions on how to get out of the 8 year backlog.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    It was a good place to work as a pharmacist.....not now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The mandatory/voluntary overtime (OT) is a mixed blessing. It can really help, and we all knew about it from the day we were hired, however, mandatory OT can really strain a single family provider.

    Cons

    The company has NO flexibility or compassion for single family providers....I heard it it face to face, several times from supervisors ..."this job is the number one in your life"....."if you can't manage it,
     then quit, we have x2 colleges of Pharmacy within 45 miles, you can be replaced quickly."

    Advice to ManagementAdvice

    Lay off the micro management and the metrics which provide no useful information as to what Pharmacists do. The metrics are faulty, and you base decisions affecting employees lives on such worthless information....Very sad...we are health care professionals......not insurance agents

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacist in Overland Park, KS
    Former Employee - Pharmacist in Overland Park, KS

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    The amount of PTO is good if you are able to get the time you want off. Good stock plan. Good supervisor, and good coworkers.

    Cons

    Terrible Work-Life balance.
    Leader ship is terrible.
    Lies and more lies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Is this company really all about Living and Working well?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional In Call Center in San Antonio, TX
    Former Employee - Professional In Call Center in San Antonio, TX

    I worked at UnitedHealth Group full-time (less than an year)

    Pros

    This is a good company to work for if you need a job until you can find and employer who treats people the way they would like to be treated in the work place. Seems to be a good company if you are at a high enough level to be treated like you are worth something.

    Cons

    This company does not care about its people at all. The have a subsidiary called Optum Health that caters to other employers. The primary goal of Optum is to help OTHER worker at other companies to "live and work well". It is kind of sad when you see how they treat their own employees. I wonder how these companies buying employee assistance products from United Heath, would feel if they knew how they treat their own employees. United is pretty much anti employee as a company. They don’t care if you work there or not, their attitude is you are replaceable. The working conditions are horrible (call center), there is little or no training (which shows how little the care for their own customers) and the wages are exploitative. This company is all about the bottom line, and the worker are secondary to stock prices. This company is definitely run by republicans (tea party types), when I was there they sent out several emails trying to get employees to call their representative to stop the health care reform bill in Washington. That shows you how little they care about people, and they are supposed to be a health care company? United has most of their call center operations in San Antonio. They are there because they can find desperate people who need work and are willing to be paid much less than their staff in other locations doing the same work. It is sad to see a company like United Health with all this pretext about health and wellness, when their agenda is to exploit their workers as much as possible and to try to deny millions of people access to affordable health care. Stockholders should be proud!

    Advice to ManagementAdvice

    They need to hire people who know something about the work they are in charge of. Most of the executive staff that supervise call centers have never worked a day in one. How could they understand the job? They have people like a dietitian running the employee assistance program. Not sure many people who need employee assistance need a nutritionist.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Houston, TX
    Current Employee - Claims Representative in Houston, TX

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    they offer great flex schedules.

    Cons

    low pay. no good benefits. its very difficult to move ahead. manager and supervisor positions are offered to outside sources. not a lot of training but high expectations. trainers arent familiar with what they are training on.

    Advice to ManagementAdvice

    promote within. treat your employees well. offer better compensation. be compassionate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    met some interesting people there

    Cons

    little career movement. salary below market. healthcare benefits not competitive; high deductible plans where employees pay more out of pocket than other local and national companies. lack of leadership and vision. certainly not an employee of choice company. if you're looking to join this company be sure you understand the level of the role and the salary range.

    Advice to ManagementAdvice

    get a strategy and communicating it to employees. more career opportunities, and movement.

    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Cutthroat politics, disingenuous self-serving leadership, shifting accountability, re-org after re-org, boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Director in Minnetonka, MN
    Former Employee - IT Director in Minnetonka, MN

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Standard time-off policies, ok health care plan, middle of the pack salary.

    Cons

    Management seems to be almost exclusively self-serving and often at odds with the company and shareholder objectives. Lots of huge projects that fail, huge amounts of money wasted, followed by yet another re-org to cover up the mess. Most locations at the IT spaces are just crowded cubicle farms.

    Advice to ManagementAdvice

    Get rid of all of the fiefdoms and demand that company leaders do what's really best for the company and shareholders. If they do that, it follows that they will take care of their employees and they will take care of the customers. By permitting blatantly corrupt leadership, the entire culture of the company remains poisoned.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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