UnitedHealth Group
2.8 of 5 1,587 reviews
www.unitedhealthgroup.com Minnetonka, MN 5000+ Employees

UnitedHealth Group Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.8 1,587 reviews

                             

61% Approve of the CEO

UnitedHealth Group President, CEO, and Director Steve Hemsley

Steve Hemsley

(618 ratings)

46% of employees recommend this company to a friend
312 Employee Reviews Back to all reviews
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Optum360 Trainwreck

Manager (Current Employee)
New York, NY

I have been working at UnitedHealth Group

ProsSome openness to change and new processes but continually thwarted by dignity.

ConsChaos. Walmart-like high deductible health benefits. Unhappy, unmotivated employees, difficult and even more disengaged client (Dignity health). People leaving, a lot of people.

Advice to Senior ManagementThanks for screwing your employees Dignity.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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"Churn and burn" is accurate label

Manager (Current Employee)

I have been working at UnitedHealth Group full-time for more than 5 years

ProsIt's a job.Telecommuting is allowed, depending on manager's preferences (this can vary, even within a small group).

ConsWhere to start? The company is good at buying other companies, but terrible at integrating them. Result: constant conflict on the department and individual level. We have archaic systems, and yet the company constantly brags about how innovative we are. Work/life balance is laughably nonexistent. Employees are poorly trained. I work in an area where documents are reviewed by numerous individuals, and few can handle Word or PDF documents. Responsibilities are poorly defined between groups, leaving considerable overlap, and employees often end up expressing opinion rather than contributing anything substantial. In my immediate group promotions go to friends of the director. Company has been on a cost-cutting binge for the past 5 years, so compensation is minimal. Health benefits are worse than the much smaller non-profit I came from. The office set-up is a huge cube farm. This makes for a very distracting environment. The company expresses very lofty corporate values, but they are completely aspiration. No consistency among members of work groups in how jobs are performed; this also leads to conflict and confusion in interacting with other work groups.

No, I would not recommend this company to a friend

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1 person found this helpful  

Management style needs to change

Consultant (Former Employee)
Sugar Land, TX

I worked at UnitedHealth Group full-time for less than a year

Prosbig on giving back to the community

Consmisleading company poor working conditions

Advice to Senior Managementwork on being straight forward with employees about job responsibilities

No, I would not recommend this company to a friend

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Poor executive leadership at plan level made disturbing business choices.

Anonymous Employee (Former Employee)

I worked at UnitedHealth Group full-time for more than 5 years

ProsMy peers were great people and hard-working. I was able to build lasting relationships while there.

ConsExecutive leadership was disengaged and made terrible business decisions at the plan level. These decisions damaged the state relationship that was once so strong. Morale was so poor. The company put very little money into the local plan, did not hire to fill open positions that were contractual and vital to the plan's success. The little staff left was over worked and under pressure to maintain the operations of the line of business with very little/no support. Strategy was always reactionary and did not work well for a Caid/LTC plan under great scrutiny during RFP time. Everything is about profit and not the members.

Advice to Senior ManagementHire more staff. Learn about your team and get to know them - be engaged and truly care about your employees. Advocate for the plan instead of making decisions based on the corporate mentality al the time. Every health plan is different and decisions need to be made based on what is best for the local plan/members.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Nothing was consistent across the board

Claims Client Services Representative (Former Employee)
Indianapolis, IN

I worked at UnitedHealth Group full-time for more than a year

ProsThe pay was very competitive. The employees are pretty nice . They offer a annual bonus and raise.

ConsThe people that sell the individual insurance policies at Golden Rule/United Health Group will tell the insureds ANYTHING to get them to buy a policy then for 8.5 hours a day, you get cussed out. And the calls are scripted and if you forget to say "One moment, Ma'am' (And other things to annoy the caller) what seemed like every 30 seconds you could get in trouble. Expect to be in a position for 5 years before you can get off the phones. They lie in training to make you feel like you have a chance. Yeah right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Got bad overtime

Anonymous Employee (Former Employee)
Elkridge, MD

I worked at UnitedHealth Group as a contractor for more than a year

Prosmovie ticket or dress down bonus

ConsConstantly changing the rules for no reason and the rules makes absolutely no sense. That is what happens when you work with people that refuse to get proper education

Advice to Senior ManagementTake more leadership and management classes or training....thats's all

No, I would not recommend this company to a friend

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ZERO work/life balance; more change than has capacity to support; overloads hard workers rather than add resources

Technical Writing Supervisor (Current Employee)
Houston, TX

I have been working at UnitedHealth Group full-time for more than 5 years

ProsTelecommuting had been a great benefit for years but then they started pulling people back into the office to follow suit with Yahoo/Best Buy headline trends.

Personal growth is very possible as you will be asked to do many, many jobs--outside your description.

Many extremely talented and bright people exist in this company

ConsGreat/hard work is often rewarded with flat praise and then much more work since you've become a proven high producer.

People are boxed into their roles and often cannot freely transition within company because they are too valuable--not enough information-sharing so people become stuck in silos.

Stack ranking prevents 20-30% of employees from receiving a merit increase or annual bonus--so if you get hired onto a high-performing team, you may end up being the bottom of the totem pole with no raise (despite doing really good work).

Raises and bonuses have become ridiculously low in last few years... while company has spent millions on acquiring new business and buying fancy new buildings, high-performing employees are being told they're "lucky" to receive a 1.5% pay increase annually and there is no recourse to question it further (Human Capital advises management to remind employees they are fortunate to just be employed in the present market). The kick in the pants is that reviews are done--telling many people no increase or bonus for them--right after CEO sends mass email about the overwhelming profit company made in previous quarter.

Advice to Senior ManagementOpen your eyes and realize that you need to invest in your employees to retain them--pay a comparable wage; allow telecommuting when it makes sense as many people will stay for that benefit; don't continue punishing 20% to increase competition--it decrease morale/teamwork and makes the environment cutthroat. No incentive to help peers. Why insult them with continued Vital Signs surveys when the results are ignored year after year as employees question why they're not receiving comparitive market wages.

The amount of new business being taken on is fantastic but will fall through the cracks if reactionary decisions to change systems, change team structure, change everything at once with no consideration taken for time needed to ramp up or adjust to the changes and inevitable glitches that follow. Really good, hard-working people are starting to jump ship because the company is not growing the teams to support all the new business; instead they think they can grow tools to consolidate more work being performed by same amount of people. People are NOT machines and too many are working 60 hour weeks to keep their jobs and look successful.

No, I would not recommend this company to a friend

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Big company with no substance

Anonymous Employee (Former Employee)

I worked at UnitedHealth Group full-time for more than 10 years

ProsCertain departments are allowed to have flexible schedules. Good PTO.

ConsIncompetent management team where favoritism is rampant, leading to low morale and a negative culture.

Advice to Senior ManagementGet yourself out of the clouds and put action to your words.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worked on Finance team for subsidiary

Accounting Manager (Former Employee)
Columbia, MD

I worked at UnitedHealth Group full-time for more than a year

ProsCan't think of any except that I received a paycheck.

ConsHostile work environment created by 2 Directors in Finance. Their supervisors will not take responsibility to correct the problem.
Hire overqualified people to do mundane work. Lie to candidates in interviews regarding the work they will perform.
Management makes excuses when employees quit. They lie to staff as to the reasons employees choose to leave.
Implementations of new systems are constantly pushing deadlines. Staff is expected to perform their daily tasks and end user testing for months with no end in sight.
Management threatens staff with longer hours and working weekends when they don't get their way.
Too many unproductive meetings.
Management makes a lot of bad decisions at the expense of the staff. Management is out of touch with the employees. Focus too much on surveys instead of actually speaking to the employees.

Advice to Senior ManagementNeed to address the "rotten apples" creating the hostile work environment before one of the staff gets smart and reports you to HR. Not sure if you are just not smart enough to recognize the issues or you really want to ignore them.

No, I would not recommend this company to a friend

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Employee Engagement

Anonymous Employee (Current Employee)

I have been working at UnitedHealth Group full-time for more than 5 years

Pros401K options and stock options are the only saving grace.

ConsAs a field employee UHG does not strive to create the right kind of atmosphere for these employees. Three sick days in a rolling calendar year makes employees feel as though their personal well-being is not valued, it's also not feasible. Women make less than men and raise for hard working employees is 25 cents every year and there's always an excuse.

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