UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 19, 2014
Updated December 19, 2014
2,170 Reviews
2.9
2,170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
860 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

459 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Best way to learn about the health care industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Finance in Minneapolis, MN
    Current Employee - Corporate Finance in Minneapolis, MN

    I have been working at UnitedHealth Group

    Pros

    good time to be in the industry
    good work life balance (outside of a few groups i.e. corporate development, legal)
    Very brilliant minds trying to address the challenging task of making health care more affordable, more accountable, and more accessible

    Cons

    Sometimes it can feel as though there is a culture of fear, especially in certain departments
    Lack of brand name recognition in certain groups (Optum)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prior Authorized
    Former Employee - Prior Authorized

    I worked at UnitedHealth Group

    Pros

    Nothing really, it sucked and had low wages

    Cons

    The whole company was bad.

    Advice to ManagementAdvice

    Grow up

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Internal hierarchy, impossible to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cypress, CA
    Current Employee - Customer Service Representative in Cypress, CA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Salary, hours, for the love of clients

    Cons

    NO PAID TIME OFF! Occurrence stack up quick, hierarchical mismanagement. Poor training

    Advice to ManagementAdvice

    Be more available

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Difficult to advance or change positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse in Buffalo, NY
    Current Employee - Registered Nurse in Buffalo, NY

    I have been working at UnitedHealth Group

    Pros

    If you like sitting in one spot continuously at home, then the work at home option is for you. There is no flexibility, it's actually depressing. You are are a prisoner in your home.

    Cons

    Difficult to take time off. Customers yelling at you and no support from management. They have disability plans that will never pay you, do it really isn't a benefit. The health insurance is the worst. Sedgwick should be put out of business, they need just one person we it a rubber stamp to deny your benefits. Management is not truthful, once you have already quit your prior job, they tell you to quit if you do not like it. A former fellow employees and now manager told me how they get people to quit their jobs.

    Advice to ManagementAdvice

    It is hopeless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at UnitedHealth Group

    Pros

    many hours as you can handle

    Cons

    workload, management is horrible, dont really care about the livelihood of their employees.

    Advice to ManagementAdvice

    be better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Wasn't happy with company or expectations, so I left....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director
    Former Employee - Associate Director

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Work from home
    PTO
    401k match up to 4.5%

    Cons

    Everything else.

    Compensation - loyalty is NOT rewarded. Got a 25% jump when I left. My friend got a 50% jump.

    Bonuses - they are grading on a curve now. Someone will always be in the left tail of the distribution, regardless of performance, which means no bonus at all.

    Expectations - Fraud was expected to save the company millions in 2015. Unbelievable considering Optum has UHC by the balls due to recovery being housed within Optum and Optum is in direct competition with UHC. Also Optum won't TOUCH medical necessity, which means all your savings have to be fraud or billing errors. And the recovery on fraud is pennies on the dollar....

    Good-ol-boy club - always has been, always will be.

    IT systems - better than some, but still far behind where they need to be.

    Career opps - you will hit a wall for opportunities if you are female. Very few upper management who are female. Seen as weakness.

    Advice to ManagementAdvice

    Optum is your biggest problem. You have empowered them way too much, making everyone else miserable and making UHC a failure.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Churn churn churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Consultant Lead in Minneapolis, MN
    Current Employee - Applications Development Consultant Lead in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (more than 10 years)

    Pros

    Flexible schedule and able to telecommute

    People work hard to support the members and serve them well. There is a lot of good here.

    Cons

    Leadership and structure changes often. Today the one woman in the C ranks announced her departure with her millions in stock options tucked under her mattress. Quite a haul after only 6 years.

    GOBs are running it all now. Not that they are bad guys, but there should have been a woman or two able to move up if Gail really was about diversity.

    Lots of belt tightening at the lower levels but not at the top.

    Advice to ManagementAdvice

    Be less greedy. Give $$ to the people doing the work.
    Mentor others so there is continuity when someone leaves or is unexpectedly absent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Work here at your own risk!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at UnitedHealth Group (more than 3 years)

    Pros

    401k, espp, I have a job, work at home option, learning abt medical, some employees are great to work with!

    Cons

    Stressful environment, metrics that are hard to meet, insurance benefits are horrible, supervisors and management don't really interact, it's micromanaged, hard for growth within the company, the pay raises, you have to bid for your shift based on you stats, back to back calls by upset members all day long!!! The list goes on...

    Advice to ManagementAdvice

    The metrics that you set forth half of you couldn't meet yourself, but because you are "upper management" that's okay by you. I'm sure you guys get bonuses and commissions but don't care to share with your employees. No Christmas bonus or possibly a turkey a ham a pie for thanksgiving or Christmas. No employee engagement. No annual parties to show appreciation. The pay raises are horrible. Make us feel appreciated!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    This is just a place holder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Carlsbad, CA
    Current Employee - Pharmacy Technician in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Steady supply of full time hours. Decent 401k package. HSA plan is nice.

    Cons

    Too much mandatory overtime, poor wage increases, unfair performance bonus plan, detached managers,

    Advice to ManagementAdvice

    Pay attention to your lowest level employees. Directly talking with them will give you the best perspective for them. Happier employees produce more than disgruntled and ignored ones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    UHG could be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at UnitedHealth Group full-time (more than an year)

    Pros

    The best reason to work at UHG is for the experience and to say you worked for a fortune 500 company.

    Cons

    Make sure your managers are qualified to lead the people they are over. Moving around is hard, even when you do things by the book.

    Advice to ManagementAdvice

    Show more interest in your star players, help don't just sell dreams, because when you are interviewing they will tell you how easy it is to advance, biggest untruth.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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