UnitedHealth Group Reviews

Updated March 30, 2015
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3.0
666 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
970 Ratings

666 Employee Reviews

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  1. 63 people found this helpful

    In chaos lies job security...if you can deal with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Minneapolis, MN
    Current Employee - Senior Project Manager in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to ManagementAdvice

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice

    Neutral Outlook
    Disapproves of CEO
  2. 43 people found this helpful

    Nice place to work if you can stomach the ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Minnetonka, MN
    Former Employee - Associate Director in Minnetonka, MN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to ManagementAdvice

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 19 people found this helpful

    Top-down management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The huge pro is that the company has so many work-at-home employees. It's easy to overlook a lot of problems when there is no commute required. The people at United for the most part are good people, just wanting to do their jobs to the best of their ability and to take care of the members. Most of the people genuinely have their hearts in the right place. There are opportunities within the company, simply because it's so huge.

    Cons

    The company has changed so much in the last 5 years. It has gone to a much more top-down management style. The movement to nationalize every process has disrupted what was a smoothly running process and has created so much uncertainty and insecurity among the staff. The company has adopted an increasingly impersonal and unapproachable management style, going through meaningless displays of "communication" with employees, when everyone knows that to speak up is to be the next target. Yes, they want employee input--as long as that input is agreement with whatever already has been decided by upper management. Those who are ambitions can go far with UHG, but often promotions appear to be based on ability and willingness to play the game rather than on knowledge and ability.

    Advice to ManagementAdvice

    You employ many highly educated and dedicated people, many of whom have good ideas about what will and will not work in local markets, but the current management approach squelches those ideas. Treat employees with respect; that currently is lacking. And don't think for a minute that we can't all see right through those smoke screens you present.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful

    Neutral at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at UnitedHealth Group

    Pros

    Nice facility. That's about all I can say.

    Cons

    Didn't feel like there was any opportunity for growth what-so-ever. Before being hired, they established a bond with the "starters" and anyone else hired after that was basically excluded.

    Advice to ManagementAdvice

    Working environments should be a team

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Great organization however management needs a major overhaul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications Manager in New York, NY
    Former Employee - Marketing Communications Manager in New York, NY

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    They are very community-centric and offer a wonderful opportunity to grow and lead. The company has a very flexible work structure and you can work independently to achieve company goals and objectives.

    Cons

    Management needs a major overhaul. The organization does not provide adequate employee training and experiences. The systems are products are very much mis-aligned and you may not even know the person sitting across from you.

    Advice to ManagementAdvice

    Provide a growth plan for employees and better teamwork and collaboration, ownership responsibilities over project leads and a holistic work environment.

    Recommends
    Positive Outlook
    Approves of CEO
  7. What you make of it. (Optum)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    28 days PTO, ESSP, 401K, exposure to an interesting variety of work (If you pursue it), career development opportunities, day-to-day autonomy, resources that come with working for a huge organization, stability, valuable experience.

    Cons

    compensation, some of the people, resource management, employee retention, promotions based on tenure not merit, Limited fast growth opportunities.

    Advice to ManagementAdvice

    Focus more on employees.

    Enable faster movement within the organization to align employee goals with roles.

    Raise pay to improve employee quality and retention.

    Promotions should be based on merit not tenure.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful

    So-so experience in a negative environment with constant change and frustrating flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quit Coach II in Seattle, WA
    Former Employee - Quit Coach II in Seattle, WA

    I worked at UnitedHealth Group

    Pros

    Ability to work from home, office has fantastic views (18th and 20th floors) of the sound and city, great co-workers (at my level) and I was fortunate to have a wonderful supervisor - one of the few decent ones in my opinion. It was nice helping people change their lives for the better.

    Cons

    Upper management seems clueless - the 'customer is always right' even when they are abusive or nasty. Coaches are blamed for any issues, and the general atmosphere is of fear and loathing. Revolving door is prevalent. Much of that results from the company being bought out twice in the last few years, first Alere taking over what was generally a good company and management team, then United Health which recently took over Alere - but generally the company seems to foster an attitude of "us and them' (Upper management vs customer service specialists) and most smile at you while plotting to nail you for the smallest things behind your back. Pay is sub-par, tho coaches can increase their hourly if their performance 'meets and beats' basic expectations, both metric and customer service- wise. Supervisory staff is hit-and-miss, mostly miss, and some supervisors carry an unfair load for other supes who are lazy or disengaged. They hold 'calibration meetings' to ensure all supes are on the same page, but for whatever reason those meetings seem to have no impact as supervisors vary wildly in their knowledge and delivery of anything from contracts to assessments of subordinates, which causes much confusion not only with the front line, but with clients as well.

    Advice to ManagementAdvice

    Clean house at the upper level, (and some at mid-level) and hire managers who have the ability to connect throughout the company, calibrate successfully, and who actually want to make a positive impact. Reward those who work hard, especially those who take on workloads from others who are again either lazy or disengaged (or both) and are paid the same as they are. This has been prevalent, and it causes resentment and unhappy employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful

    Today, my review on the company--NOT GOOD. Until summer of 2014, my review on the company-- VERY GOOD.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA

    I have been working at UnitedHealth Group full-time (more than 10 years)

    Pros

    Multibillion dollar company that has much opportunity within.

    Cons

    Budget cuts one after another, whether it's depot's budget cut or FTE cut.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. OptumInsight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Pros

    pay, growth, culture, respect, work-life balance

    Cons

    lack of innovation, management, structure, focus, direction

    Advice to ManagementAdvice

    Focus on growth through innovation to retain your best employees

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Enrollment and Eligibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Great teammates, managers and directors. Benefits are great. 401k: employer will match contributions.

    Cons

    Pay is low to average in industry. No opportunities for advancement in most departments.

    Advice to ManagementAdvice

    No advice, really. CEO once said in a company meeting that pay will not match what other competitors offer and if employees are dissatisfied, perhaps it is time to look elsewhere for opportunities. A very honest answer.

    Recommends
    Positive Outlook
    No opinion of CEO

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