UnitedHealth Group Reviews

Updated August 29, 2015
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
263 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

890 Employee Reviews

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  1. Helpful (200)

    In chaos lies job security...if you can deal with it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Minneapolis, MN
    Current Employee - Senior Project Manager in Minneapolis, MN
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to Management

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice


  2. Helpful (117)

    Nice place to work if you can stomach the ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Minnetonka, MN
    Former Employee - Associate Director in Minnetonka, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to Management

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.


  3. Helpful (1)

    Nurse Case Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Disease Management in Atlanta, GA
    Former Employee - Clinical Disease Management in Atlanta, GA
    Doesn't Recommend

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Great orientation with extensive training; clear expectations, great co-workers

    Cons

    Micromanagement; evaluation system based on member contacts favored quantitative over qualitative.


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  5. Sr. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Good benefits for full time employees (401 K, good PTO - sick days package), ability to work from home (telecommute), a lot of learning in new technologies and healthcare system. Fast paced environment (can consider good if you are the type that enjoys working in fast paced environments.)

    Cons

    Very stressful workload, working extra hours all the time to finish projects assigned. Management decisions are on constant change. Very difficult to move up the corporate ladder, no promotions and almost non existent salary increase. High turnover .. expectations are way too high.

    Advice to Management

    Listen to what employees are complaining about. Most people working in United are professionals that have legitimate complaints.


  6. Director, New Business Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at UnitedHealth Group full-time (More than 10 years)

    Pros

    The best thing about the job was the opportunity to work with a group of smart and interesting people. The proposal team never took a cookie-cutter approach to work, but always thought about creative strategies. We felt like part of the sales team rather than simply an adjunct proposal shop.

    Cons

    UHG is a large company that thrives on acquisition. In an effort to streamline processes, corporate demonstrated a tendency to impose decisions without listening carefully to the opinions of experienced experts in my subsidiary.

    Advice to Management

    I would advise management to seek the opinions of employees when developing process improvement. The emphasis should be on expectations about the quality of the work product; micromanagement of process can get in the way.


  7. Helpful (1)

    Care manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Manager in San Antonio, TX
    Current Employee - Care Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Good pay, able to work from home

    Cons

    Not interested in good training, don't give you the tools you need to be successful, you have to figure this out for yourself, was required to work weekends and holidays, not given a choice.

    Advice to Management

    Listen to your employees


  8. Eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many. Kind people. Some uppers are nice and helpful but training is awful

    Cons

    Not organized. They tell you in training that you won't absorb all the information but are expected to know it all....set up to fail. They tell you sink or swim. More than half the class quit in training.


  9. Working for Optum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Anoka, MN
    Current Employee - Senior Administrative Assistant in Anoka, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group (More than 8 years)

    Pros

    Most of the people are great to work with ... makes it a enjoyable work enviornment

    Cons

    work life balance .. no such thing


  10. Helpful (3)

    Performance goes unreconized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Risk Assessment Advocate in Pittsburgh, PA
    Current Employee - Health Risk Assessment Advocate in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free Parking, Monday-Friday work schedule, in house cafeteria,

    Cons

    Hard workers get over looked by friendships and favorites. Bonuses are controlled by quality reviews and reviews are done by management with no option to dispute, even if your performance is outstanding they will find the smallest mistake to ensure you do not receive the bonus you earned.

    Advice to Management

    Allow 3rd party quality reviews rate the calls instead of someone that deals with you on a day to day that can sabotage your bonus if they don't personally favor you.


  11. advancement is limited

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Account Manager in Duluth, MN
    Current Employee - Service Account Manager in Duluth, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting to work from home.

    Cons

    No growth potential. Benefits are terrible.



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