UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 20, 2014
Updated December 20, 2014
2,170 Reviews
2.9
2,170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
860 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

587 Employee Reviews Back to all reviews

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  1. 26 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX
    Former Employee - Management and Clinical/Professional in Houston, TX

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service in Raleigh, NC
    Current Employee - Customer Service in Raleigh, NC

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive wages, can work from home, chance to learn the health coverage industry, great pto

    Cons

    I can't think of any con's beside the fact that there are no raises for this position, at times they're disorganized

    Advice to ManagementAdvice

    Organization

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Good tech set-up,work from home available

    Cons

    Didn't feel there was much personal growth potential, confusing benefits (too much mail)

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Decent pay, easy work. Not really too many positive things I can say about the work or company in general.

    Cons

    It's a call center everything you do is about numbers. How many calls, how long were they? Who really cares if someone doesn't understand their policy benefits or claims, right??

  6. 1 person found this helpful  

    Okay company to work for but not long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Miami, FL
    Former Employee - Senior Customer Service Representative in Miami, FL

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive Pay
    Bonuses/Raises based on performance
    The ability to work from home
    They're always training you on something so You learn so much which gives you a better career opportunities with other health insurance companies
    Great PTO

    Cons

    Very horrible health insurance for its employees
    There is no proper leadership at the Miami site.
    No room for advancement
    FMLA hrs are restricted to 480 hrs per year other companies provide their employees with 1250hrs.
    They train you to do so much but offer no pay raises which is why so many people have left to seek opportunities elsewhere.
    (Users)

    Advice to ManagementAdvice

    You all have a lot of development and growing up to do. My supervisor was my sons age. (Let that sink in)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Customer service specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Henderson, NV
    Former Employee - Customer Service Specialist in Henderson, NV

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    A great place to learn the basics of the medical field.

    Cons

    Middle and upper management. The pay is no great either.

    Advice to ManagementAdvice

    Listen to your employees because they are on the front lines.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Pros

    PTO and time off great, work life balance

    Cons

    Red tape and low salary

    Recommends
    Neutral Outlook
  9.  

    Great pay & benefits. Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Knoxville, TN
    Former Employee - Care Coordinator in Knoxville, TN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ample time off. Exceptional pay.

    Cons

    Management is out of touch and lacks respect for the frontline employees.

    Advice to ManagementAdvice

    Learn to appreciate hard-working employees.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    I thought I would retire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    strong leadership
    free parking
    satisfactory benefit package

    Cons

    Everything is about the bottom dollar and sometimes the customers do not get the right kind of service because of cuts.

    Advice to ManagementAdvice

    The corporate values apply to everyone. You want transparency but you keep secrets that effect people's lives. If you let a department know you are closing, the employee have time to post out and prepare if they are going to be unemployed. Integrity- Doing the right thing. You did not do the right thing be me our the people I work with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Good environment. Good to employees. Professional company.

    Cons

    Team members are too spread out across country and world. No face to face conversations
    Not enough training

    Recommends
    No opinion of CEO

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