UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated October 13, 2014
Updated October 13, 2014
2,048 Reviews
2.9
2,048 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
807 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 260 reviews)

  • This company does strive for work/life balance with it's employees (in 141 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 94 reviews)

  • This company also does not offer their employees good health insurance (in 83 reviews)

More Highlights

550 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Overall good place to work but too much corporate bureaucracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Good work live balance. Corporate culture initiative is looking to change environment but it is slow. Descent benefits.

    Cons

    Frequent cost cutting measures and layoffs to ensure bottom line is met result in most work being reactive to current fires rather than working to prevent future ones. Communications is difficult at times between layers. Too many policies and procedures and different internal systems to wade through sometimes to get any real work done. Not a lot of change to advance within the company past certain levels unless you know the right people or worked with them at a prior employer.

    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    A great place to work because of the great people that you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Horsham, PA
    Former Employee - Senior Developer in Horsham, PA

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Very professional, intelligent and caring staff.

    Cons

    The company does not really care about it's employees. Very poor increases using the economy as an excuse, even though their stock is through the roof. Very poor bonuses even though they advertise up to 20% of salary, A good review equals 0 bonus in 2014. Prior years were also dismal with the same excuse.
    Benefits are horrible. Anyone with a choice, such as a working spouse, would choose healthcare benefits from the spouse. You would think that a healthcare company would offer good healthcare benefits to its own employees, but you would be wrong.

    Advice to ManagementAdvice

    Treat your employees fairly. Set an example for other businesses to follow. Your employees are afraid to tell you what they really think.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Current employee, RN Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephonic Case Manager in Brentwood, TN
    Current Employee - Telephonic Case Manager in Brentwood, TN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The company is active in community support and promote volunteer efforts of employees. Many learning opportunities, education reimbursement if directly applicable to current job duties. Above average pay, good amount of time off based on years of service. Autonomy is a plus.

    Cons

    High workload with many days requiring longer than 8 hour day to complete all duties as a salaried employee. Scheduling time off subject to staffing needs. There is a consistent amount of high expectations for employees to meet metrics, constant changes, with poor communication across the multiple departments. Job duties can widely based on business needs.

    Advice to ManagementAdvice

    More research into pros/cons of process prior to implementation could help overall satisfaction for all involved.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Great people to work with; call center metrics almost impossible to reach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Hooksett, NH
    Former Employee - Customer Care Professional in Hooksett, NH

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    great coworkers; job does have the potential to positively impact customers' lives; direct supervisors were good; training is good if you are willing to ask for help; decent opportunities for advancement

    Cons

    very stressful call center metrics; emphasis on being "compassionate" on every call but not much follow-through from upper management to adjust call metrics; difficult to obtain raises and bonus because metrics were so difficult to achieve

    Advice to ManagementAdvice

    If "compassion" is what you want customer service reps to provide 100% of the time, then make sure all of management is modeling compassion with employees. Also, management should follow through more consistently to make sure that all employees who need additional training are receiving it. (When one employee isn't trained well, it creates a lot more work for everyone else.)

    Doesn't Recommend
  6. 4 people found this helpful  

    OptumRx

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Manager in Irvine, CA
    Current Employee - Finance Manager in Irvine, CA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Pay is fair, a good place to build a long carrer

    Cons

    Old school culture, terrible health benefits for a health care company

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    It's always changing but somehow how it always stays the same

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Working for a company the size and scale of UHG anything is possible. You truly have the ability to move the healthcare market. It can be a lot of fun if you're in the right area with the right political skill and support.

    Cons

    The financial focus of UHG becomes a fixation that drives every decision that the organization does not pretend to hide. It comes through in minimal employee health benefits, compensation philosophy built purely on market competition (it's easier to get a raise off a competitive offer than merit, etc.). If you embrace that philosophy as an employee and invest in the stock you'll be OK, but being a number is not rewarding.

    Advice to ManagementAdvice

    Spend time with your family. You only live once...

  8.  

    Good Company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Applications Developer in Horsham, PA
    Current Employee - Senior Applications Developer in Horsham, PA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Good Company to growth, good benefits, flex working schedule, allow telecommute for some days in a week. Many area of opportunities for approaching, growth.

    Cons

    Not a lot of training time, promotion is slow. Some Manager treat employer unfairly and caused employee leave the Company. Bad Health insurance benefit, high premium and overall cost.

    Advice to ManagementAdvice

    Fair treatment to different culture employees. Make things happen fast.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Help me to have more experience supporting a Executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Wauwatosa, WI
    Former Employee - Administrative Assistant in Wauwatosa, WI

    I worked at UnitedHealth Group full-time (less than an year)

    Pros

    Most of the people in my department gave me reason to smile and want to help and/or assist them with daily issues. They always showed appreciation with email or peer awards.

    Cons

    I feel upper management needed some serious communication classes. Because their people skills leaved a lot to be desired. It was a do as I say, not as I do mentality. This is never good.

    Advice to ManagementAdvice

    Please treat your employees the way you would want to be treated. And please remember, just because you have a higher level position, It doesn't give you the right to feel you are better. We all come from the same source, and we are all human beings!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    OK place to work, but you'll work a LOT

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Decent benefit compensation and opportunities to advance with the right manager

    Cons

    LIttle time to use paid time off, difficult to move up, must self-navigate the company

  11.  

    NAMM Hillside IL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CM/UM Nurse in Hillside, IL
    Former Employee - CM/UM Nurse in Hillside, IL

    I worked at UnitedHealth Group full-time (less than an year)

    Pros

    Great co workers and support staff. Smaller office allows for better working relations between departments. Autonomy for nurses is a plus and great way to learn more about the "economics" of healthcare.

    Cons

    I think this place was built on top of an ancient burial ground. Management at the c-suite level has no ideal about the work nurses and their support staffs are doing. Unable to keep quality people due to the attitude of the people in charge of this location. There was always an issue or crisis that kept people from doing their actual job. Poor training and no time allowed to actually correct system deficits or train people well. It just seemed like they preferred to fire someone quickly as a scape goat instead of looking at the root cause of the problem. NAMM has a reputation in the area and most nurses are aware of their many problems, so changing the name because they were bought out doesn't change the issues that plague them. I had really hoped that with the new name United would help stabilize the office, but that doesn't seem to be the case. So that keeps it just spinning their wheels and going no where. I really wanted to help make that office a success and to do good work, but it just isn't possible without a major overhaul of the leadership!

    Advice to ManagementAdvice

    You need to really take a look at your C-Suite employes at the Hillside location. You will not attract the kinds of great people and nurses you need to accomplish you goals. Providers and nurses in Chicago area all know if your issues and how poorly Medical Management Department is ran. Until you allow people to really make some positive changes you will continue to loose large accounts. The software was very poor and claimed based, not at all effective for true quality and case management functions. You really just need to drop manager level and up and start over with experienced,quality, professional nurses that can rebuild this very broken office. I hope you really take my advise because I have wished someone could get the message to you somehow. Some real team building exercises need to be done to make the team strong and cohesive, it would pay for itself in larger accounts and profits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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