Unitrends

  www.unitrends.com
  www.unitrends.com

Unitrends Reviews

Updated October 14, 2014
Updated October 14, 2014
37 Reviews
4.1
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Unitrends CEO Mike Coney
Mike Coney
32 Ratings

3 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Fast food support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Unitrends (more than an year)

    Pros

    There's never an empty or dull moment; there's always someone to call or email. You get free snacks and drinks all day.If you get good customer reviews, you can make 'bonus' money

    Cons

    The company offers very little training for all the products that you're expected to support. Employees are expected to work long hours and be willing to have their hours changed with short notice. Incompetent leadership that only cares about 'how many served' and the illusion of real customer support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Unitrends full-time (more than an year)

    Pros

    Used to be a great culture to work in until promotions changed management.

    Cons

    Do not feel that woman are treated fairly. Sales floor is run like a fraternity. Unfair base salaries.

    Advice to ManagementAdvice

    Need to have a one team vision and management needs training on how to grow employees. Need an HR presence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    A very haphazard company that is preoccupied with only adding new customer whether or not they can properly support them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbia, SC
    Current Employee - Anonymous Employee in Columbia, SC

    I have been working at Unitrends

    Pros

    Money. Unitrends does pay well, if you have the right position. If you are in some way involved with adding more customers, you will be compensated well.

    Cons

    The internal departments are constantly playing the blame game against each other. Any time a manager or director comes to your office or cube, it's never for something good. You measured on multiple "metrics" of your performance, and everyone's scores are displayed on monitors around the office. When the manager does come to your office it's not because you aren't providing good customer service, it's because the little box next to your name on the monitor isn't green.

    Advice to ManagementAdvice

    Measure your employees on the amount of time logged on cases and customer satisfaction... That's it! Hire more employees, and establish a standardized training procedure for new hires. Don't squeeze the life out of your employees, and they won't leave you.

    Doesn't Recommend
    Disapproves of CEO

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