Unitrends Reviews

Updated August 20, 2015
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2.0
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Unitrends President and CEO Kevin Weiss
Kevin Weiss
4 Ratings

6 Employee Reviews

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  1. Helpful (5)

    Negative Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Unitrends full-time (More than a year)

    Pros

    Solid product and support that is a great fit for SMBs who have a small IT staff looking for a simple and reliable solution. Lot of good sales reps, middle managers, great engineers. Generally really good people to work with who work hard and have fun.

    Cons

    The technology is good, not amazing. There are some very basic and critical feature sets that most backup companies have that Unitrends does not. The negative reviews on here are not just because people can't adjust to change or the recent layoffs. The company has undergone a ton of change in only a few years, which every employee has become used to. The problem is the recent changes haven't been well thought out and it was apparent to most people that the decisions were poor. Most notably, firing or pushing out the most senior and successful managers and directors, and replacing them with directors who did nothing more than take forecasts and couldn't help reps close deals or answer basic questions on the product. The company was more collaborative and successful when upper management could help strategize and assist their reps in hitting their goals. Only sales advice from upper management now is to make more calls, even when each rep is above 3 hours and 60 dials daily. Laughable that HR responds to these asking people to share their feedback in person. The company made it clear they wanted to get rid of all bad apples and any dissension could mean your time is up there. Culture isn't what it used to be. There was a constant feeling in the air that something was going to happen, a layoff, a new acquisition.... Despite preaching about transparency, they are less transparent than they ever had been. The office is a complete rumor mill as well.

    Advice to Management

    Own up to mistakes for once and don't put all the blame on sales. The blame for a large hiring blitz, segmenting the sales floor continually and ditching your leadership is not on the account managers.


  2. Helpful (4)

    Set my career back years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Burlington, MA
    Current Employee - Account Manager in Burlington, MA
    Negative Outlook
    Disapproves of CEO

    I have been working at Unitrends full-time (More than 3 years)

    Pros

    efficient product, good benefits, if you one of the few placed in a good territory there is decent earning potential. There are some very smart sales engineers that you can learn from and some good spirited folks that still remain.

    Cons

    If you scroll through the reviews that aren't canned responses from current employees you'll get the picture. Management, starting from the very top as been abysmal. If you are going to have folks write reviews at least make them realistic. For someone to come on here and give this company 4 stars is a slap in the face to my intellect. FUNNY how the first reviews that pop up at the top of the page and are considered "popular" are all the positive ones. Yet they have 1-3 helpful marks. I've also seen some of the most accurate reviews removed. This company takes no accountability. As stated in other reviews, they made several department shake ups, put most of the sales force in a no win situation, then fired them. Yet the people that made those decisions at the top, are still there. It all starts with Insight, the investment company that bought Unitrends. They don't care about you as a person, they'll throw you overboard in the middle of the ocean and pop a hole in your life raft. There are a few talented and intelligent managers but they're like diamonds in the rough. I left a solid company where I was making over 100K to join Unitrends. However, the company that I was sold on was not the company I worked for.

    Advice to Management

    I understand changes happen but the blame game gets old. People have family's and bills, and the sales reps were hung out to dry. It left a real bad taste in my mouth. The directors are WAY over their heads and the main problem is they aren't "sales" people and are disconnected from the reality on the floor. This is a broken system. Acknowledge this, it's the first step to changing


  3. Helpful (3)

    Emotionally Draining Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Burlington, MA
    Current Employee - Account Manager in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Unitrends full-time (More than a year)

    Pros

    Sales Engineers were amazing to work with.

    Cons

    Account Managers received no leads and were expected to cold call most of the day...Call reports posted every 4 hours...Unrealistic Quotas...No Training...Fired everyone that knows about the product.

    Advice to Management

    Stop micromanaging the sales floor.


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  5. Helpful (2)

    GREAT PRODUCT, ABYSMAL MANAGEMENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Burlington, MA
    Current Employee - Sales in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Unitrends full-time (More than 3 years)

    Pros

    The product is truly exceptional with world class support and excellent engineers.

    Cons

    From 2012-2014, Unitrends was one of the fastest growing tech companies for data backup and was a truly enjoyable place to work. Then the powers at Venture Insight ousted most of the upper management and it has been a disaster ever since. New CEO Kevin Weiss took over and promised a huge upswing in marketing (marketing is almost entirely non-existent), promised tremendous lead flow (can't remember the last lead that came in) and despite everyone's protests, further divided the sales floor into private and public sector (they only just got rid of that flawed plan and put things back to the way they were but not after laying off near 40% of the company). Moreover, I used to love working here. Now, if you don't gel your hair or talk superheros with certain managers (aka drink the kool-aid), you can hit quota, not be disgruntled or an otherwise distraction and still get fired. Never mind the fact that quota is almost completely unattainable.

    Advice to Management

    Leave. You continue to make bad decision after bad decision and put the blame on the staff. You outwardly blamed sales for the layoffs yet there is no marketing to help leads come in. New leadership is sorely needed.

    Unitrends Response

    Aug 11, 2015 – VP Human Resources

    Thank you for recognizing our products, which continue to win industry awards and customer acclaim as the best in the business. And you're right, your fellow employees in customer support and ... More


  6. Helpful (3)

    Fast food support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unitrends (More than a year)

    Pros

    There's never an empty or dull moment; there's always someone to call or email. You get free snacks and drinks all day.If you get good customer reviews, you can make 'bonus' money

    Cons

    The company offers very little training for all the products that you're expected to support. Employees are expected to work long hours and be willing to have their hours changed with short notice. Incompetent leadership that only cares about 'how many served' and the illusion of real customer support.


  7. Helpful (8)

    Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Unitrends full-time (More than a year)

    Pros

    Used to be a great culture to work in until promotions changed management.

    Cons

    Do not feel that woman are treated fairly. Sales floor is run like a fraternity. Unfair base salaries.

    Advice to Management

    Need to have a one team vision and management needs training on how to grow employees. Need an HR presence.



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