Universal Orlando Resort
3.5 of 5 99 reviews
universalorlando.com Orlando, FL 5000+ Employees

Universal Orlando Resort Reviews

Updated Jan 16, 2014

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3.5 99 reviews

                             

78% Approve of the CEO

Universal Orlando Resort CEO Bill Davis

Bill Davis

(55 ratings)

69% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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iTS OOK

Valet Attendant (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort full-time for more than a year

ProsPark for free, free food

Conschildish people, high school mentality

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Temporary at best

Stage Assistant (Former Employee)
Orlando, FL

I worked at Universal Orlando Resort as a contractor for more than 5 years

ProsUnlimited access to both parks all year long with no black-out dates.
Discounts on merchandise, move tickets, etc...

ConsLimited incentives to maintain long-time employment.
Limited performance feedback outside of annual evaluation.

Advice to Senior ManagementBe proactive in providing performance evaluations year long. Do not wait until the review to share thoughts on improving performance if those thoughts will impact promotions, wage/salary increases, etc...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Employee support ends at the entrance.

Attraction Attendant (Former Employee)
Orlando, FL

I worked at Universal Orlando Resort part-time for more than a year

ProsFree passes to parks, and some passed for friends (although they are now electronic and hard to give to friends).

The joy of entertaining people.

Reasonable priced food in the company cafeterias.

Most of the fellow "team members" are good people.

ConsLack of support when you falter. I had problems dealing with guests. I was promised over 2 years that they would provide support, advice and classes in getting along with problem guests. They lied to me. I received no support and no advice from venue management, except "try to do better." Really? How? What is your secret? Do you expect people to do this stuff naturally, or through telepathy?

Lack of concern for team members from management and team leaders. People just one step above could have offered support and suggestions: they didn't.

Crappy schedules. Began as a "casual" which was very limited work hours. Had to beg and plead to become a "part time," where we were supposed to get 20 hours a week - but usually didn't. Had to go around to venues to beg and plead for additional shifts, in my spare time.

Low pay, of course - and promises of better pay for performance were just smoke and mirrors.

During my time there I saw several "perks" systems for team members. They got discarded and re-started. A person who did extra work, like taking out venue trash for the team leaders or doing extra projects. might get a perk - but not often. I worked on a project documenting the physical plant and problems in my venue, and when my work was shown to the supervisor, he discarded it, saying it would have to be done on company time (like when? During the day while working?) I did this in my spare time because I liked my venue, and Universal threw it in my face.

Perhaps the worst: I knew someone in middle management, who died at the time I reached my one-year mark. I went to her departments and asked if anyone would put a remembrance of her, specifically in the Macy's Parade for which she volunteered. Not even a notice on the bulletin board. That was my first clue that management saw the team members as infinitely replaceable "work units" who could all die, for all they cared.

Advice to Senior ManagementDo you guys care about your employees? Do you want them to be long-term, reliable and enthusiastic? Do you want them to treat your guests well? Then train them! Show them how to give guest service, especially with angry guests. And don't change your mind when team members follow those guidelines and you change them on the spot. When team members have problems with the most angry guests, as I did, give them additional training sessions, don't hang them out to dry. When someone gives their heart and soul to the company, don't stomp on it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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its a good temp job.

Attraction Attendant (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort part-time for less than a year

ProsLots of face time with the guest, and the free entry is a big plus too.

ConsThere is a lot of favoritism that happens

No, I would not recommend this company to a friend

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You're Just A Number and Easily Replaced

Sales Associate (Former Employee)
Orlando, FL

I worked at Universal Orlando Resort part-time for more than 3 years

ProsGreat co-workers most of time
access to the parks and employee discount

ConsLow pay
Opinion doesn't matter
Management is cold and usually doesn't bother to learn your name
Lots of favoritism

Advice to Senior Managementwork as a collective to hear the employees concerns and suggestions and be more accessible.

No, I would not recommend this company to a friend

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treats part timers like absolute crap

Line Cook (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort part-time for more than a year

Prosgreat hours considering if you were only hired part time, payed every friday. free park admission, discounts.

Consoverworked, favoritism by management, extremely unfair to part time seasonal/casual employees. no holidays off. hired Part timers can easily do more then 30 hours a week, but get no benefits like hired full timers includes no health insurance, no vacation, no PTO, no paid leave... nothing. yet they will easily schedule you 30 sometimes even 40 hour weeks randomly if not all the time.

Advice to Senior Managementemployees shouldnt have to kiss managements ass to get time off, managers shouldnt play favorites among employees, and treat the other ones like crap, by over working them and giving them the last draw on what holidays they can have off. have some respect that some of your employees are putting in more hours then you are any given week. have a heart around christmas, instead of making your all your new part timers work both christmas eve and day.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Really a place all about profits

Professional (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort

ProsFree passes- although they are now all digital and harder to give to friends

Chance to meet with the CEO at lunch to give your opinion

ConsThey are all about profit. Sold a parking lot for $$$ even though it costs employees over 20 minutes each way that they are not paid for.

Low pay not comparable to other places in Orlando

They want you to have a degree, if you have a degree in light bulb changing you can get promoted over someone with real experience, and a lesser degree.

Unrealistic hour expectations from part time employees.

Unfair bonuses that skip hard working part timers (who work 30+ hours a week)

A president who does not really care about employees.

Management really is horrible. Like brain washed zombies that so as they are told. If you give some of them a little power (read lord of the flies).

Advice to Senior ManagementStop messing with employees and treat them right. When we were owned by a beverage company it was good. Just because you give free food the week before TSATS does not mean you get good reviews, we are not mushrooms like the board members you report to.

No, I would not recommend this company to a friend

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Great place to work, but management not supportive

Advertising (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort

ProsInteresting jobs in all departments
Great environment
Work and play with Team
Looks terrific on resume to get your ticket punched

ConsPayscale low compared to the rest of industry
Management backs down without demanding conclusive data.
Management refuses to support employees

Advice to Senior ManagementIt's clear that top mnagement didn't have the balls to go against HR and support their employee. What HR did to a junior Team member recently was classic CYA that our leader refused to challenge. She didn't have the balls (literally & figuratively) to do the right thing. A number of us are now soured on the company. As soon as I find something suitable, I'll be out of here!

No, I would not recommend this company to a friend

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Modern day slave workers

Team Captain (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort

Pros- free comp tickets
- cheap employee meals
- can be a fun work environment when the right people are working

Cons- long hours (but you get written up if you accrue overtime)
- LOW pay
- overworked
- managers = incompetent
- team captains are expected to do managers work - for much less pay than what the managers make.

Advice to Senior ManagementLEARN your jobs! stop putting the blame on team captains when things don't get done properly! you don't make that much more money than team captains do....so what makes you think you're so much better?

No, I would not recommend this company to a friend

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Not as great as they make it seem...lots of favoritism, not a lot of opportunities for growth and advancement

Human Resources (Current Employee)
Orlando, FL

I have been working at Universal Orlando Resort

ProsPerks are great
Decent Schedule if you work backstage

ConsFavoritism
no promotions
compensation
Lack of communication
Poor Management Skills

Advice to Senior ManagementPromotions need to happen from within, they need to think outside the box and really help their employees with career advancement, intead of just using them for big projects and them laying them off!

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Glassdoor is your free inside look at Universal Orlando Resort reviews and ratings — including employee satisfaction and approval rating for Universal Orlando Resort CEO Bill Davis. All 10 reviews posted anonymously by Universal Orlando Resort employees.