Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com

Universal Orlando Resort Reviews

Updated September 4, 2014
Updated September 4, 2014
145 Reviews
3.7
145 Reviews
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Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
86 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • They skirt around giving people benefits by having them work full time hours as a "seasonal" employee (in 10 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun Place To Work - But Management Needs Some Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Destination Universal Vacation Planner in Orlando, FL
    Former Employee - Destination Universal Vacation Planner in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Pros

    If you work at the onsite hotels then you have a chance to make a little bit more money per week.
    Get into the park for free which is awesome! `

    Cons

    Management is worthless... They never give you the resources to do your job appropriately.
    Never taken care of.
    Pay is bad during the slow season.

    Advice to ManagementAdvice

    Work a day at the desk to see what we go through.

    Recommends
    No opinion of CEO
  2.  

    Good, if it's your first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Universal Orlando Resort (less than an year)

    Pros

    Perks of getting into the parks, comp tickets, decent insurance if you are Full-time

    Cons

    Leadership is inexperienced and micro-manages. Managers seem to feel threatened if you suggest ideas that they haven't thought of. There is clear favoritism within departments, and if you do not "play the game", you are out. They skirt around giving people benefits by having them work full time hours as a "seasonal" employee.

    Advice to ManagementAdvice

    Move around the managers that have been in place for a long time. They are getting stale and complacent. Ask for employee feedback more than once a year.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not enough hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Associate in Orlando, FL
    Former Employee - Merchandise Associate in Orlando, FL

    I worked at Universal Orlando Resort (less than an year)

    Pros

    The people are pretty fun and relaxed. The pay isn't terrible I suppose.

    Cons

    There is not a lot of growth available, the hours are very minimum because there are a ton of full-time employees there that get dibs on hours.

    Advice to ManagementAdvice

    Try to schedule people more and be more lenient on shift taking/switching

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    iTS OOK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valet Attendant in Orlando, FL
    Current Employee - Valet Attendant in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than an year)

    Pros

    Park for free, free food

    Cons

    childish people, high school mentality

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Temporary at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stage Assistant in Orlando, FL
    Former Employee - Stage Assistant in Orlando, FL

    I worked at Universal Orlando Resort as a contractor (more than 5 years)

    Pros

    Unlimited access to both parks all year long with no black-out dates.
    Discounts on merchandise, move tickets, etc...

    Cons

    Limited incentives to maintain long-time employment.
    Limited performance feedback outside of annual evaluation.

    Advice to ManagementAdvice

    Be proactive in providing performance evaluations year long. Do not wait until the review to share thoughts on improving performance if those thoughts will impact promotions, wage/salary increases, etc...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Employee support ends at the entrance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attraction Attendant in Orlando, FL
    Former Employee - Attraction Attendant in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than an year)

    Pros

    Free passes to parks, and some passed for friends (although they are now electronic and hard to give to friends).

    The joy of entertaining people.

    Reasonable priced food in the company cafeterias.

    Most of the fellow "team members" are good people.

    Cons

    Lack of support when you falter. I had problems dealing with guests. I was promised over 2 years that they would provide support, advice and classes in getting along with problem guests. They lied to me. I received no support and no advice from venue management, except "try to do better." Really? How? What is your secret? Do you expect people to do this stuff naturally, or through telepathy?

    Lack of concern for team members from management and team leaders. People just one step above could have offered support and suggestions: they didn't.

    Crappy schedules. Began as a "casual" which was very limited work hours. Had to beg and plead to become a "part time," where we were supposed to get 20 hours a week - but usually didn't. Had to go around to venues to beg and plead for additional shifts, in my spare time.

    Low pay, of course - and promises of better pay for performance were just smoke and mirrors.

    During my time there I saw several "perks" systems for team members. They got discarded and re-started. A person who did extra work, like taking out venue trash for the team leaders or doing extra projects. might get a perk - but not often. I worked on a project documenting the physical plant and problems in my venue, and when my work was shown to the supervisor, he discarded it, saying it would have to be done on company time (like when? During the day while working?) I did this in my spare time because I liked my venue, and Universal threw it in my face.

    Perhaps the worst: I knew someone in middle management, who died at the time I reached my one-year mark. I went to her departments and asked if anyone would put a remembrance of her, specifically in the Macy's Parade for which she volunteered. Not even a notice on the bulletin board. That was my first clue that management saw the team members as infinitely replaceable "work units" who could all die, for all they cared.

    Advice to ManagementAdvice

    Do you guys care about your employees? Do you want them to be long-term, reliable and enthusiastic? Do you want them to treat your guests well? Then train them! Show them how to give guest service, especially with angry guests. And don't change your mind when team members follow those guidelines and you change them on the spot. When team members have problems with the most angry guests, as I did, give them additional training sessions, don't hang them out to dry. When someone gives their heart and soul to the company, don't stomp on it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    its a good temp job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attraction Attendant in Orlando, FL
    Current Employee - Attraction Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (less than an year)

    Pros

    Lots of face time with the guest, and the free entry is a big plus too.

    Cons

    There is a lot of favoritism that happens

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    You're Just A Number and Easily Replaced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than 3 years)

    Pros

    Great co-workers most of time
    access to the parks and employee discount

    Cons

    Low pay
    Opinion doesn't matter
    Management is cold and usually doesn't bother to learn your name
    Lots of favoritism

    Advice to ManagementAdvice

    work as a collective to hear the employees concerns and suggestions and be more accessible.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    treats part timers like absolute crap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Orlando, FL
    Current Employee - Line Cook in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than an year)

    Pros

    great hours considering if you were only hired part time, payed every friday. free park admission, discounts.

    Cons

    overworked, favoritism by management, extremely unfair to part time seasonal/casual employees. no holidays off. hired Part timers can easily do more then 30 hours a week, but get no benefits like hired full timers includes no health insurance, no vacation, no PTO, no paid leave... nothing. yet they will easily schedule you 30 sometimes even 40 hour weeks randomly if not all the time.

    Advice to ManagementAdvice

    employees shouldnt have to kiss managements ass to get time off, managers shouldnt play favorites among employees, and treat the other ones like crap, by over working them and giving them the last draw on what holidays they can have off. have some respect that some of your employees are putting in more hours then you are any given week. have a heart around christmas, instead of making your all your new part timers work both christmas eve and day.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Really a place all about profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Professional in Orlando, FL
    Current Employee - Professional in Orlando, FL

    I have been working at Universal Orlando Resort

    Pros

    Free passes- although they are now all digital and harder to give to friends

    Chance to meet with the CEO at lunch to give your opinion

    Cons

    They are all about profit. Sold a parking lot for $$$ even though it costs employees over 20 minutes each way that they are not paid for.

    Low pay not comparable to other places in Orlando

    They want you to have a degree, if you have a degree in light bulb changing you can get promoted over someone with real experience, and a lesser degree.

    Unrealistic hour expectations from part time employees.

    Unfair bonuses that skip hard working part timers (who work 30+ hours a week)

    A president who does not really care about employees.

    Management really is horrible. Like brain washed zombies that so as they are told. If you give some of them a little power (read lord of the flies).

    Advice to ManagementAdvice

    Stop messing with employees and treat them right. When we were owned by a beverage company it was good. Just because you give free food the week before TSATS does not mean you get good reviews, we are not mushrooms like the board members you report to.

    Doesn't Recommend
    Disapproves of CEO

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

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