Universal Orlando Resort Reviews

Updated February 24, 2015
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3.0
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Universal Orlando Resort CEO Bill Davis
Bill Davis
94 Ratings

40 Employee Reviews

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  1. Pro/Con

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Pros

    Weekly Pay

    Tickets For Friends/Family

    Free Entry For Yourself

    Cons

    - Not Much Hours
    - Not Diversity

  2. Would not recommend working here unless you want free park admission.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Pros

    Free park admission all year long!!!

    Cons

    Management has no leadership

    Doesn't Recommend
    Positive Outlook
  3. Hardwork for seasonal workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal in Orlando, FL
    Former Employee - Seasonal in Orlando, FL

    I worked at Universal Orlando Resort part-time (less than a year)

    Pros

    Free admissions to Universal parks, Sea World, and Busch Gardens. Discounts and decent benefits.

    Cons

    Workers are worked like slaves coworkers call it servery like its slavery and server put together. They put you everywhere regardless of position one day your greeter next day your server or busser, control, and you don't get to keep tips it all goes to management. Strict attendance and point system for tardiness and miss work. Takes 15 minutes or more to get changed in wardrobe so about an hour spent dressing up or waiting for seamstress to tailor your uniform.

    Doesn't Recommend
    Negative Outlook
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  5. It's only worth it for the perks & benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Universal Orlando Resort full-time

    Pros

    Benefits, ok scheduling, good peer interaction, other perks

    Cons

    Unorganized company (at least my dept). Very little care for those on the frontline

    Advice to ManagementAdvice

    Your employees have amazing ideas if you guys would listen more

    Recommends
    Neutral Outlook
  6. 1 person found this helpful

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than 3 years)

    Pros

    Free park admission to both Islands of Adventure and Universal, CityWalk, Sea World, Busch Gardens, discounts on merchandise and food. If you're friendly with leads/supervisors, you can move up within months. Working at Universal is fun and relatively easy if you have basic customer service skills, and your customer service skills will develop immensely from the different guests you will encounter. Tons of employees, so it's really easy to meet friends. Very flexible with attendance and scheduling.

    Cons

    If you're not good friends with leads/supervisors, moving up is very challenging. Extreme favoritism by supervisors. One person will get fired for doing something wrong, the next week another person will do the exact same thing but will not be fired simply because they're friendly with higher ups. Supervisors will promise you promotions that you likely won't receive. Guests will treat you like absolute trash. Universal does not completely compensate you for dress/walk to location time. It takes me at least 23 minutes to get dressed and walk to work, but they pay you for 15. Maybe we're supposed to run in the heat?

    Advice to ManagementAdvice

    There needs to be more consistency among supervisors. It becomes very confusing when one supervisor explains a procedure one way, and then the next week another supervisor writes you up for doing what supervisor 1 requested. Supervisors need more training and need not treat us like we're completely disposable (even though we all know that we are). Listen to your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Universal Orlando

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Pros

    Free entrance to the park and free tickets for friends. Some of the supervisors were really good while others were terrible, just like any job. Made some good friends there.

    Cons

    Crappy pay, tough to get 40 hours and overtime is never allowed unless its holidays or extremely short staffed. Moving up is all politics.

    Advice to ManagementAdvice

    Pay more or do better at scheduling 40 hours. People can't live off of 30 hours at $9 an hour

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    S. O. P...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Universal Orlando Resort full-time (less than a year)

    Pros

    Fun atmosphere with new projects and shows constantly cycling to keep the work fresh. Good perks for tix and events.

    Cons

    As management the hours can be excessive within entertainment. Hiring and promotion ladder has become incestuous and there is a severe lack of new blood. Too many years working from the same model with same people and minimal time to see the outside industry and gain knowledge and ideas.
    From the art side. They are spot on. New and fresh and keep evolving. Tech is stuck.

    Advice to ManagementAdvice

    Add head count to lower the load on managers. Not just techs, more mid management personel with decision making ability.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Great place to work if you like going to the parks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Cook in Orlando, FL
    Current Employee - Second Cook in Orlando, FL

    I have been working at Universal Orlando Resort part-time (less than a year)

    Pros

    I like that I can get into the park at anytime. Also if you are full time the benefits are pretty good.

    Cons

    City walk is open till 2am so if you don't want to get home at 3-4am this may not be for you.

    Advice to ManagementAdvice

    Look at the team members and help them grow. I see to many good people overlooked because management is to busy to develop new and old team members. It shouldn't be you get promoted just because you know someone and didn't earn it. This makes for unhappy team members.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. a good entry into the job world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Pros

    great benefits, great friends to be made, decent pay

    Cons

    management is incompetent. no real chances to move up unless you're best friends with the managers and they favor you for the way you give them information on other coworkers (very high school like)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. Cashier at Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Cashier in Orlando, FL
    Current Employee - Food Service Cashier in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than 8 years)

    Pros

    It easy to move up in the company

    Cons

    When it get slow hours drop

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

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