Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com
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Universal Orlando Resort Reviews

Updated August 21, 2014
Updated August 21, 2014
130 Reviews
3.8
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
76 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 17 reviews)

  • Lots of free entertainment with access to the theme parks (in 15 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • part timers, who can easily work full time hours year round get NOTHING (in 9 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    So exhausting for engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Op Electrical Engineer  in  Orlando, FL
    Current Employee - Co-Op Electrical Engineer in Orlando, FL

    I have been working at Universal Orlando Resort as an intern for less than a year

    Pros

    The best thing about the company is the unlimited access to Universal parks and the Complementary tickets you get. It could be a very good experience in the engineering field, specially if you work with the control engineers. The work environment is far from being a professional Engineering one since engineers work in contact with technicians and operation people. I didn't admire any of the Company values.

    Cons

    Working as an Engineer is overly exhausting, specially when a project dead line is approaching. Engineers then may work over 10 hours and may be required to change shifts. This explains why many engineers were looking for others jobs at the end of the project. Management are too busy to assign duties to small engineers and then blame the engineer for that. Many times it looks very unorganized.

    Advice to ManagementAdvice

    Do not be afraid of relying on your engineers and divide the work on many people instead of trusting only one or two people. Also apply professional work values in your team environment.

    No opinion of CEO
  2.  

    Good benefits but is it worth the stress and extra hours away from your family?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort full-time

    Pros

    The benefits and some departments have a great sense of community.

    Cons

    Very stressful as there are not enough people to do the work. Work life balance is an issue in most corporate teams due to the amount of work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun, outgoing, good benefits, average management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Orlando, FL
    Former Employee - Shift Supervisor in Orlando, FL

    I worked at Universal Orlando Resort full-time for less than a year

    Pros

    Loved the energy and vibes from everyone here. Upper management is very professional and make their presence known. Great benefits and they do treat their employees well in the sense of breaks, discounts, meals, etc. I did make some great friends with whom I still stay in touch with.

    Cons

    Possibly because I was seasonal I had a negative experience with some of my supervisors who seemed extremely overworked and overwhelmed. Having worked at Disney as well, Universal is exponentially growing in terms of their human resources management and employees' treatment. But again, as a seasonal worker I was overlooked and most managers didn't know my name and probably wouldn't recognize me anywhere else; I understand of course because of how huge the company is. They were organized and professional, but the senior employees who had been there for longer were treated differently, given more lee-way with clock in/out, and just isolated themselves from the newbies. I'm an outgoing person, but it was very intimidating at first because everyone just seemed to have their own cliques and I guess that's how it just happens sometimes unfortunately. Also, if you're in school or want a social life seasonal is NOT for you. I wish someone explained this to me when I was hired.

    Advice to ManagementAdvice

    Figure out better ways to connect team members with fellow employees, inter-department interactions, and just the overall aesthetic and recognition for employees. One day you're working hard and providing perfect customer service as what is expected (without recognition) and the next I'm terminated without a warning because I was 2 minutes late to work. I understood what was expected of me, but was so disappointed that I couldn't have a second chance, speak to someone in HR, or know why I really was terminated. They seemed to just cut me off because my position wasn't necessary... I would have liked to see my managers take an interest to my work, tell me what to improve on, or even have a conversation with. I do greatly appreciate the opportunity they gave me to work there, and possibly would return to work there again (would choose Universal or Disney in a heartbeat!) But still paying minimum wage to employees? That just shows the true CEOs or CFOs true feelings towards entry level workers. That's not right for a multi-billion dollar monopoly....that shines through to the rest of the brand, not just the parks.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great growth and development opportunity for someone just out of school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Representative  in  Orlando, FL
    Current Employee - Associate Representative in Orlando, FL

    I have been working at Universal Orlando Resort full-time for more than a year

    Pros

    The culture here is fantastic, as are the people. The large majority are willing to help a young professional develop their skills and reach their goals so long as that individual asks. The perks associated with the resort are great as well.

    Cons

    Compensation here is on the extremely low end of the spectrum. While recognition and perks are great, compensation is king, and Universal isn't fully ready to realize that yet.

    Recommends
    Positive Outlook
  6.  

    Fast paced work enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker  in  Orlando, FL
    Current Employee - Stocker in Orlando, FL

    I have been working at Universal Orlando Resort full-time for more than a year

    Pros

    Benefits are amazing, get to see famous people once in a while.

    Cons

    Never an easy day, tourism never stops

    Advice to ManagementAdvice

    Better work-life balance needed

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Warehouse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort

    Pros

    Everyone is friendly and helpful while being professional.

    Cons

    Pay is not the best. Does not match other warehouse.

    Recommends
    No opinion of CEO
  8.  

    Could be better to it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Cashier  in  Orlando, FL
    Former Employee - Food Service Cashier in Orlando, FL

    I worked at Universal Orlando Resort part-time for less than a year

    Pros

    Discounts, free tickets, and free admission.

    Cons

    They like to play favorites, and are partners with the cruel company that is SeaWorld

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Not a bad place to work for college students or those looking for some extra hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utilities Third Shift  in  Orlando, FL
    Former Employee - Utilities Third Shift in Orlando, FL

    I worked at Universal Orlando Resort full-time for less than a year

    Pros

    Free park admission
    Free guest passes on the reg
    Flexible hours and the ability to try several different roles if one doesn't work out for you

    Cons

    Low pay and (some) management with no real experience
    In the eyes of some managers, how long you have worked here is more important than how much you actually know
    Most hourly positions wont lead to advancement

    Advice to ManagementAdvice

    3rd shift workers are the unsung heroes of the entire operation! They need more support, even just the basics like working equipment and stocked closets.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was a job that got me thru high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Universal Orlando Resort full-time for more than 3 years

    Pros

    Lots of free entertainment with access to the theme parks

    Cons

    Not a lot of opportunity in the department I was associated with.

    Advice to ManagementAdvice

    Care a little bit more.. It could really make a difference & boost some morale.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Has potential to be a great place to work but they have a long way to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort

    Pros

    Great co-workers, access to the parks, comp passes, vision/dental benefits and a career network department for those interested in advancing their careers. Feedback initiatives to improve the company are great.

    Cons

    Company culture is sometimes not very helpful. There is an elitism present in the exempt ("regular"), full-time employees that is highly resented by the non-exempt ("casual"), part-time employees. Opportunities for advancement are not very straight-forward and it feels like you have to jump hoops. Some departments ( ie. security) are held to a different standard of guest service than others. Employees are only equal in the sense that we all get tickets to the parks.

    Advice to ManagementAdvice

    Stop the elitism. We all work for the same company and most of you started at the bottom too.
    Hold all employees regardless of department or status to the same standard of guest service. If you are on stage, you should be required to exemplify our company values as well.

    Neutral Outlook
    No opinion of CEO

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