Universal Orlando Resort

www.universalorlando.com
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Universal Orlando Resort Reviews

Updated June 25, 2015
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3.0
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Universal Orlando Resort CEO Bill Davis
Bill Davis
24 Ratings

Pros
  • Free admission for other parks as well as very good benefits (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)

Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • There is not a lot of growth available, the hours are very minimum because there are a ton of full-time employees there that get dibs on hours (in 10 reviews)

More Pros and Cons

54 Employee Reviews

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  1. It's a lot like show business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    On the up side, your job can be pretty interesting on a day to day basis, and you can often see and meet celebrities. Also the health benefits are great and the perks are nice.

    Cons

    On the down side, much like show business, you'll only get ahead if you suck up to the right people. Plus it's an absurd amount of work for practically no pay, the annual raises are less than 5%, and the working conditions are often pretty rough.


  2. Revenue Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits for self and family
    On site clinic and pharmacy
    Comp tickets and discounts
    Flexible schedule

    Cons

    Favoritism, no appreciation or acknowledgement for employees, just a number in the company,

    Advice to Management

    Listen to your staff


  3. front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Recommends
    Recommends

    Pros

    Tickets, Flex hours and great co workers

    Cons

    working holidays or 3rd shift

    Advice to Management

    they have to follow what is policies are pasted down


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Guest contact Center (Call Center)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Counselor
    Former Employee - Sales Counselor

    I worked at Universal Orlando Resort full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great Co-workers. Opportunities to make more than hourly. Are eligible for Universal, NBC and Comcast company benefits. During the busier times management will bring out treats to help motivate and keep energy high. OVERTIME!! Training is long to allow new employees a grace period to learn all the basics. If you are good at selling you will do good here.

    Cons

    Watch out for 'busy seasons', the phones ring non-stop and you don't get a moment to breathe let alone think. The stress from working so quickly with out of date, barely functional equipment piles on quickly. Schedules are
    When I started working I loved it here, I took as much overtime as I could handle. But as the honeymoon phase wore off I slowly started hating coming in. There are so many different rules for everything that you do, and they constantly change. You could come into work, read all of your emails and be up to date on all the information since your last shift, and half way through your day a policy would change without your knowledge.
    Trainers will tell you that you aren't scripted and that they want organic conversations, yet every 'one-on-one' (which is a meeting between you and your supervisor that you have at least once a month to go over anything company related) I ever had or overheard management constantly gave 'pointers' on how to sell better than only included dialog to say not strategies.
    The place is a revolving door, so many people come and go that managers can't keep track of who is still working there. They do little to change the situation, just have more and more people in training classes to fill the need.
    Customers wait hours on the line to be helped with online orders, listening to a brain-numbing recording, just to be told that there's nothing that we can do to help them besides to do the order over the phone. When you do break down and just help the customer the way that they want, you are called out and marked down on QA scores.
    The department is the 'Guest Contact Center' which was made as a first impression of the company, to set a guest's trip to Universal off right and to show that Universal cares. Then it changed to being a wheel on the sales machine, aimed at getting every penny possible.

    Advice to Management

    It's nice to be appreciated with fun events like the car wash or haunted house, but it feels like a slap in the face when the computers we use are so out of date we can't pull up our own external website and the essential programs we use to sell go haywire constantly. Fix the two systems, QA and Helpdesk, that we use to help ourselves. I remember that everyone cringed calling helpdesk because they were afraid of the call being marked invalid or the helpdesk not knowing/caring enough to help. Was frustrating that people on the floor knew more than some supervisors, I lost confidence in management. Let the department go back to the customer SERVICE role it had and allow reps to help guests over the phone so they don't get so upset.


  6. Good for minimum wage job, not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Associate in Orlando, FL
    Former Employee - Merchandise Associate in Orlando, FL

    I worked at Universal Orlando Resort full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Decent hours, guests are fun, can move around to new venues, free tickets and discounts, MUCH better than the average minimum wage job

    Cons

    UGLY uniform, bad management, no raises unless to match Disney, very difficult to move up, management treats you like a number, hours are sporadic so hard to create a schedule for yourself, no time for family as Universal wants you to be available all day everyday

    Advice to Management

    Promotions should be more uniform and seniority should matter somewhat! Don't promote someone just because they have full availability when you have another person with true potential who gets passed up because they're in college! Ridiculous!


  7. Sales Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Counselor in Orlando, FL
    Current Employee - Sales Counselor in Orlando, FL

    I have been working at Universal Orlando Resort

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Free park admissions, comp passes for friends, discounts, etc....

    Cons

    Aggressive guests, work can be stressful, hours may vary week to week

    Advice to Management

    Work on communication with employees.


  8. Tread Carefully

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great creative atmosphere, long time industry veterans, good networking opportunities.

    Cons

    Very buddy system / clique oriented. If not "people savy," probably not the best fit.

    Advice to Management

    Communicate expectations clearly and directly to team member involved as soon as dissatisfaction with a team members job performance occurs


  9. Helpful (1)

    Pretty hard work often, but not awful after a while

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker in Orlando, FL
    Former Employee - Stocker in Orlando, FL

    I worked at Universal Orlando Resort

    Pros

    Free access to the park, most coworkers were nice. There were typically pretty good with requesting time off as well.

    Cons

    Stockers had a surprising amount of work for such little pay (though this may have been different depending on where you were assigned). Lots of turnover. By the time I left after six months, I was a veteran.


  10. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great perks, diverse work place, flexible with hours and easy to talk with immediate management

    Cons

    Difficult to move up out of department, guest always right even when wrong


  11. Back to High School

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company with decent perks and of course amazing entertainment, free acces to parks wih lots of comp tickets.

    Cons

    feels like I took a step back to my teenage years.... A lot of drama, especially due to the way they promote from within with the minions they try to create.



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