Universal Orlando Resort

  www.universalorlando.com
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Universal Orlando Resort Reviews

Updated Jun 25, 2014
All Employees Current Employees Only

3.6 117 reviews

81% Approve of the CEO

Universal Orlando Resort CEO Bill Davis

Bill Davis

(69 ratings)

73% of employees recommend this company to a friend

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 17 reviews)

  • Lots of free entertainment with access to the theme parks (in 15 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • part timers, who can easily work full time hours year round get NOTHING (in 9 reviews)

More Highlights
26 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great growth and development opportunity for someone just out of school

    Associate Representative (Current Employee) Orlando, FL

    ProsThe culture here is fantastic, as are the people. The large majority are willing to help a young professional develop their skills and reach their goals so long as that individual asks. The perks associated with the resort are great as well.

    ConsCompensation here is on the extremely low end of the spectrum. While recognition and perks are great, compensation is king, and Universal isn't fully ready to realize that yet.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fast paced work enviroment

    Stocker (Current Employee) Orlando, FL

    ProsBenefits are amazing, get to see famous people once in a while.

    ConsNever an easy day, tourism never stops

    Advice to Senior ManagementBetter work-life balance needed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Warehouse

    Anonymous Employee (Current Employee)

    ProsEveryone is friendly and helpful while being professional.

    ConsPay is not the best. Does not match other warehouse.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Could be better to it's employees.

    Food Service Cashier (Former Employee) Orlando, FL

    ProsDiscounts, free tickets, and free admission.

    ConsThey like to play favorites, and are partners with the cruel company that is SeaWorld

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not a bad place to work for college students or those looking for some extra hours.

    Utilities Third Shift (Former Employee) Orlando, FL

    ProsFree park admission
    Free guest passes on the reg
    Flexible hours and the ability to try several different roles if one doesn't work out for you

    ConsLow pay and (some) management with no real experience
    In the eyes of some managers, how long you have worked here is more important than how much you actually know
    Most hourly positions wont lead to advancement

    Advice to Senior Management3rd shift workers are the unsung heroes of the entire operation! They need more support, even just the basics like working equipment and stocked closets.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was a job that got me thru high school.

    Anonymous Employee (Former Employee) Orlando, FL

    ProsLots of free entertainment with access to the theme parks

    ConsNot a lot of opportunity in the department I was associated with.

    Advice to Senior ManagementCare a little bit more.. It could really make a difference & boost some morale.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Has potential to be a great place to work but they have a long way to go.

    Anonymous Employee (Current Employee)

    ProsGreat co-workers, access to the parks, comp passes, vision/dental benefits and a career network department for those interested in advancing their careers. Feedback initiatives to improve the company are great.

    ConsCompany culture is sometimes not very helpful. There is an elitism present in the exempt ("regular"), full-time employees that is highly resented by the non-exempt ("casual"), part-time employees. Opportunities for advancement are not very straight-forward and it feels like you have to jump hoops. Some departments ( ie. security) are held to a different standard of guest service than others. Employees are only equal in the sense that we all get tickets to the parks.

    Advice to Senior ManagementStop the elitism. We all work for the same company and most of you started at the bottom too.
    Hold all employees regardless of department or status to the same standard of guest service. If you are on stage, you should be required to exemplify our company values as well.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I grew to really dislike this job, but there are worse things out there.

    Attractions Attendant (Former Employee) Orlando, FL

    ProsGood benefits, flexible schedule, and fun people to work with (most of the time)

    ConsShitty, shitty guests, and questionable leadership

    Advice to Senior ManagementDon't forget what it's like to be making minimum wage.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Engineers were very willing to help out interns but lacked enough significant projects for us to work on.

    Technical Services - Engineering Intern (Former Employee) Orlando, FL

    ProsVery relaxed and easy going working environment yet still had the "urgency to get things done" mentality. Everyone was very friendly and helpful while being professional. Working with other interns made it more fun.

    ConsThe internship was loosely structured. All work was basically helping the other engineers with projects or duties that they had no time for. Hard to put some of these tasks on a resume. Also found myself asking for work to gain as much experience as I could from the internship.

    Advice to Senior ManagementGo back to assigning the interns to engineers - in other words, one engineer mentors one or two interns. Possibly have a rotation of assignments.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good experience but not to stay for too long

    Anonymous Employee (Former Employee) Orlando, FL

    ProsMeet lots of different people from different cultures and backgrounds and so on.

    ConsLow salaries, company seems to want to get rid of you once you have been there a while.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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