Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com
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Universal Orlando Resort Reviews

Updated September 8, 2014
Updated September 8, 2014
130 Reviews
3.8
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
76 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 17 reviews)

  • Lots of free entertainment with access to the theme parks (in 15 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • part timers, who can easily work full time hours year round get NOTHING (in 9 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Universal Orlando Resort full-time for more than 3 years

    Pros

    Good entry level administrative jobs that provide tons of experience.
    Relatively easy advancement.
    Job Security
    Theme park perks

    Cons

    Pay is low.
    Schedules include weekends, holidays, late nights etc.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Decent job with good benefits, easy work, great perks, but low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant  in  Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time for more than 3 years

    Pros

    Lots of advancement opportunities, great atmosphere. Most people are friendly and the supervisors are more than willing to work with you.

    Cons

    Tourists are very hard to deal with at times, may have to work in the sun for extremely long periods of time.

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Place for Starting Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Cashier  in  Orlando, FL
    Current Employee - Food Service Cashier in Orlando, FL

    I have been working at Universal Orlando Resort part-time for more than a year

    Pros

    You get to meet people from around the world and gain experience that you couldn't from other places. If you work hard enough, there is a lot of room for climbing the ladder.

    Cons

    Some places around the park stink, the guests can be rude depending on where you work, and there is sometimes a language barrier that you are expected to work with.

    Advice to ManagementAdvice

    Work hard to hold a high standard for your employees, but try to remember they are human and have feelings (which they are doing a good job at for now).

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Entertainment Technician  in  Orlando, FL
    Current Employee - Entertainment Technician in Orlando, FL

    I have been working at Universal Orlando Resort part-time for more than 10 years

    Pros

    They are growing
    Things are improving

    Cons

    Pay is a little low

    Advice to ManagementAdvice

    Keep up the growth

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great, fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Orlando, FL
    Former Employee - Senior Manager in Orlando, FL

    I worked at Universal Orlando Resort full-time for more than 8 years

    Pros

    Working on the same lot where some of the coolest attractions are has to be one of the best experiences of all time. I loved my job, what I did, and the interaction with guests from all around the world! It was a great experience and one that I'll cherish forever.

    Cons

    Difficult work/life balance in higher positions. People that have been there for a very long time have no accountability standards - they basically get to do what they want.

    Advice to ManagementAdvice

    Hold staff accountable. Don't add people for the sake of adding people - add people and hold them accountable to get the job done.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A great company where the pros outweigh the cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Coordinator  in  Orlando, FL
    Former Employee - Guest Services Coordinator in Orlando, FL

    I worked at Universal Orlando Resort part-time for less than a year

    Pros

    Great co-workers and challenging/rewarding work. The pay is also not bad for an hourly theme park position. Pretty good benefits even for part-time employees. The training was excellent and I felt completely ready for my first day alone. Also great that UO has really started to get the rightful reputation of a world class theme park.

    Cons

    Management doesn't always back you up when you have used your "empowered" authority and made a decision on how to resolve a guest situation. They also make it difficult to get full-time status but will work you full-time hours and more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company and I am proud to work here... but I don't like my department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Destination Universal Vacation Planner  in  Orlando, FL
    Current Employee - Destination Universal Vacation Planner in Orlando, FL

    I have been working at Universal Orlando Resort full-time

    Pros

    In speaking about Universal Orlando as a company I will say that I love working for this company and I am enjoying the best perks I have ever had including, free theme park admission to 4 major parks, exclusive previews of Orlando attractions, 401K, Medical, Dental, Vision, and Life Insurance, Tuition reimbursement, and more. There is opportunity for growth...OUTSIDE of Destination Universal. Presently, my application is pending and I can't wait to move on!

    Cons

    My department, Destination Universal, seems to operate separately from the parent company. This is unfortunate because employees here are humiliated and abused, vacation time is difficult to get, training is zero to minimal, and the pay and sales commissions, though possessing the potential to be acceptable, are intentionally tweaked to keep us poor and needy while our supervisors enjoy luxurious trips to Europe.

    Advice to ManagementAdvice

    There is more to the success of a department than just sales figures on paper. If you are seriously interested in learning why people are constantly quitting Destination Universal you may want to investigate further as to how and why Destination Universal has deviated so far from the company's mission of being "an employer of choice" where people are happy to work.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Orlando, FL
    Former Employee - Manager in Orlando, FL

    I worked at Universal Orlando Resort full-time for more than 5 years

    Pros

    What better place to work than one that produces fun as its product? Working at Universal Orlando Resort provides you with the opportunity to meet people from around the world. The smiles on their faces is very satisfying.

    Cons

    The pay scale falls short of other industries for similar ob titles.

    Advice to ManagementAdvice

    I would ask the Steering Committee to hire a third party to look into solving the "office politics" problem.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Orlando, FL
    Current Employee - Sales Associate in Orlando, FL

    I have been working at Universal Orlando Resort full-time for more than a year

    Pros

    Perks, Paid Holidays (FT TM) and Internal opportunities

    Cons

    Senior & Mid-Level management doesn't listen especially working in the parks. There need to be an union in place so that park TM's will not be treated as such. Park TM's do not have a voice and if they do they may not have a job any more if they speak up or their hours and days may be cut.

    Advice to ManagementAdvice

    Listen to TM's who work in the parks. Help TM's to get to the next level in their career whether it is entry-level, management or BOH.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    I miss this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Associate  in  Orlando, FL
    Current Employee - Merchandise Associate in Orlando, FL

    I have been working at Universal Orlando Resort part-time for more than a year

    Pros

    Working at the Wizarding World was my very first job right after I graduated high school, and it was one of the best job experiences I've ever had. I loved my work location, I loved the majority of my co-workers (none of us work there anymore but we're all still very close and see each other often), I loved the majority of my team leads and managers, etc. I was there for a year and a half, and I remember genuinely being excited to come to work and seeing my friends.

    THE GOOD:

    - Free park entry whenever you want (including special events like Halloween Horror Nights, unlike Disney where even their employees have to actually purchase tickets to attend their special events).
    - Advanced screenings for films.
    - Employee parties (If I remember correctly, they cleared out the Wizarding World section for the attraction attendants and they had the whole place to themselves while their managers operated the rides - very cool).
    - Free turkeys and Publix giftcards during Thanksgiving.
    - They have INSANE lost & found sales every year for employees. I had a co-worker who bought a very nice Canon SLR for $120.
    - Coupon books during the holidays which consist of ridiculous discounts and freebies that you can get throughout the parks.
    - Flexible scheduling. Very easy to trade shifts or request days off.
    - Amazing team to work with, you'll find yourself spending your free time and days off with a lot of these people, mark my words!
    - Personally, I loved my uniform/costume. It was definitely one of the more comfortable costumes in the whole park.
    - Great food options for lunch. Still some of the best employee food I've had (and I've worked at "fancier" places since then).

    Cons

    The only thing that I did not like about my time at Universal was a "forced switch" that they made all of the merchandise locations participate in. Management thought everyone was too "cliquey" and wanted a few people from each store to move into different stores to "alleviate this issue". I'll never understand what that meant - everyone in their own store saw their co-workers as family/team and we all got along extremely well - why ruin that camaraderie and rapport that we've built? Funny enough, that switch was the catalyst for a LOT of drama within every single store and it created a lot of animosity and resentment for the managers. Some new co-workers meshed well with their new stores and some did not at all - which created even more drama and made my last few months completely insufferable. Ultimately, this is why I decided to leave Universal.

    THE BAD:

    - The pay is horrible. I was making $7.25 when I started and $8.35 by the time I left. Luckily, I was a 17/18 year old still living with my mom and I had no real bills to pay. You can't live off of this place (get a second job). I don't even think team leads make that much either, but they definitely should because they deal with so much stress and BS from guests and management.
    - Power hungry co-workers who kissed ass and snitched on everyone in hopes of being promoted to a team lead position and would actually get promoted even though their work ethics were awful and people who were actually qualified for the team lead positions were consistently looked over.

    Advice to ManagementAdvice

    Please pay attention to what is actually going on within your stores! Stop trying to "fix" things that aren't broken!

    Recommends
    Positive Outlook
    Approves of CEO

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