Universal Orlando Resort

  www.universalorlando.com
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Universal Orlando Resort Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.6 116 reviews

81% Approve of the CEO

Universal Orlando Resort CEO Bill Davis

Bill Davis

(68 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking)(in 17 reviews)

  • Lots of free entertainment with access to the theme parks(in 15 reviews)


Cons
  • Low pay and (some) management with no real experience(in 12 reviews)

  • part timers, who can easily work full time hours year round get NOTHING(in 9 reviews)

38 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Approves of CEO

     

    Great, fun place to work!

    Senior Manager (Former Employee) Orlando, FL

    ProsWorking on the same lot where some of the coolest attractions are has to be one of the best experiences of all time. I loved my job, what I did, and the interaction with guests from all around the world! It was a great experience and one that I'll cherish forever.

    ConsDifficult work/life balance in higher positions. People that have been there for a very long time have no accountability standards - they basically get to do what they want.

    Advice to Senior ManagementHold staff accountable. Don't add people for the sake of adding people - add people and hold them accountable to get the job done.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    A great company where the pros outweigh the cons

    Guest Services Coordinator (Former Employee) Orlando, FL

    ProsGreat co-workers and challenging/rewarding work. The pay is also not bad for an hourly theme park position. Pretty good benefits even for part-time employees. The training was excellent and I felt completely ready for my first day alone. Also great that UO has really started to get the rightful reputation of a world class theme park.

    ConsManagement doesn't always back you up when you have used your "empowered" authority and made a decision on how to resolve a guest situation. They also make it difficult to get full-time status but will work you full-time hours and more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Good company and I am proud to work here... but I don't like my department.

    Destination Universal Vacation Planner (Current Employee) Orlando, FL

    ProsIn speaking about Universal Orlando as a company I will say that I love working for this company and I am enjoying the best perks I have ever had including, free theme park admission to 4 major parks, exclusive previews of Orlando attractions, 401K, Medical, Dental, Vision, and Life Insurance, Tuition reimbursement, and more. There is opportunity for growth...OUTSIDE of Destination Universal. Presently, my application is pending and I can't wait to move on!

    ConsMy department, Destination Universal, seems to operate separately from the parent company. This is unfortunate because employees here are humiliated and abused, vacation time is difficult to get, training is zero to minimal, and the pay and sales commissions, though possessing the potential to be acceptable, are intentionally tweaked to keep us poor and needy while our supervisors enjoy luxurious trips to Europe.

    Advice to Senior ManagementThere is more to the success of a department than just sales figures on paper. If you are seriously interested in learning why people are constantly quitting Destination Universal you may want to investigate further as to how and why Destination Universal has deviated so far from the company's mission of being "an employer of choice" where people are happy to work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Fun Place to Work

    Manager (Former Employee) Orlando, FL

    ProsWhat better place to work than one that produces fun as its product? Working at Universal Orlando Resort provides you with the opportunity to meet people from around the world. The smiles on their faces is very satisfying.

    ConsThe pay scale falls short of other industries for similar ob titles.

    Advice to Senior ManagementI would ask the Steering Committee to hire a third party to look into solving the "office politics" problem.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Great Company!!

    Sales Associate (Current Employee) Orlando, FL

    ProsPerks, Paid Holidays (FT TM) and Internal opportunities

    ConsSenior & Mid-Level management doesn't listen especially working in the parks. There need to be an union in place so that park TM's will not be treated as such. Park TM's do not have a voice and if they do they may not have a job any more if they speak up or their hours and days may be cut.

    Advice to Senior ManagementListen to TM's who work in the parks. Help TM's to get to the next level in their career whether it is entry-level, management or BOH.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    I miss this place!

    Merchandise Associate (Current Employee) Orlando, FL

    ProsWorking at the Wizarding World was my very first job right after I graduated high school, and it was one of the best job experiences I've ever had. I loved my work location, I loved the majority of my co-workers (none of us work there anymore but we're all still very close and see each other often), I loved the majority of my team leads and managers, etc. I was there for a year and a half, and I remember genuinely being excited to come to work and seeing my friends.

    THE GOOD:

    - Free park entry whenever you want (including special events like Halloween Horror Nights, unlike Disney where even their employees have to actually purchase tickets to attend their special events).
    - Advanced screenings for films.
    - Employee parties (If I remember correctly, they cleared out the Wizarding World section for the attraction attendants and they had the whole place to themselves while their managers operated the rides - very cool).
    - Free turkeys and Publix giftcards during Thanksgiving.
    - They have INSANE lost & found sales every year for employees. I had a co-worker who bought a very nice Canon SLR for $120.
    - Coupon books during the holidays which consist of ridiculous discounts and freebies that you can get throughout the parks.
    - Flexible scheduling. Very easy to trade shifts or request days off.
    - Amazing team to work with, you'll find yourself spending your free time and days off with a lot of these people, mark my words!
    - Personally, I loved my uniform/costume. It was definitely one of the more comfortable costumes in the whole park.
    - Great food options for lunch. Still some of the best employee food I've had (and I've worked at "fancier" places since then).

    ConsThe only thing that I did not like about my time at Universal was a "forced switch" that they made all of the merchandise locations participate in. Management thought everyone was too "cliquey" and wanted a few people from each store to move into different stores to "alleviate this issue". I'll never understand what that meant - everyone in their own store saw their co-workers as family/team and we all got along extremely well - why ruin that camaraderie and rapport that we've built? Funny enough, that switch was the catalyst for a LOT of drama within every single store and it created a lot of animosity and resentment for the managers. Some new co-workers meshed well with their new stores and some did not at all - which created even more drama and made my last few months completely insufferable. Ultimately, this is why I decided to leave Universal.

    THE BAD:

    - The pay is horrible. I was making $7.25 when I started and $8.35 by the time I left. Luckily, I was a 17/18 year old still living with my mom and I had no real bills to pay. You can't live off of this place (get a second job). I don't even think team leads make that much either, but they definitely should because they deal with so much stress and BS from guests and management.
    - Power hungry co-workers who kissed ass and snitched on everyone in hopes of being promoted to a team lead position and would actually get promoted even though their work ethics were awful and people who were actually qualified for the team lead positions were consistently looked over.

    Advice to Senior ManagementPlease pay attention to what is actually going on within your stores! Stop trying to "fix" things that aren't broken!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    awesome

    Event Guide (Current Employee) Orlando, FL

    Prosyou get very good benefits

    Consthey can give out more hours

    Yes, I would recommend this company to a friend

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    Universal

    Character (Former Employee) Orlando, FL

    ProsThey are usually very flexible with their scheduling, and being in entertainment could be as enjoyable to the employee as to the guest

    ConsThe environment can seem very "cliquish", with otherwise decent performing employees being looked down on as "poor" because they don't belong the their fellow employee's clique.

    Yes, I would recommend this company to a friend

     

    Attraction attendant

    Anonymous Employee (Current Employee)

    ProsFun job, meet lots of great people. Good benefits. A company!

    ConsSome long hours and some weeks working very little hours. Hours can be inconsistent at times. Just depends on the season.

    • Culture & Values
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    • No Opinion of CEO

     

    Fun place for a while, but you're really just a number

    Attractions Attendant (Current Employee) Orlando, FL

    Pros- Free park admission with no blackouts, free parking all the time, free tickets for friends, good merchandise discount especially during the holidays.
    - Free admission to SeaWorld & Busch Gardens (but not free parking)
    - Discounts at many local retail and restaurant locations
    - Easy to pick up extra hours by taking over another employee's shift
    - Plentiful hours during peak
    - Holiday pay for part-timers (after 90 days of working - don't start in October-December unless you want to get screwed out of 6+ paid holidays)
    - Most supervisors at least act like they care. There are some really stellar leads, supervisors and managers that can make a venue a great place to be in spite of all the negatives.
    - Most front-line employees are actually pretty great people. They are what makes it a fun place to work and you will probably make lots of friends. They're usually really fun people, especially in attractions.
    - Even if you don't know a single word of Spanish, you will pick it up very quickly. Other team members are very helpful, especially with the phrases you will need the most.
    - The company does try to show it cares about it's employees in some ways. Free turkeys at Thanksgiving, team member appreciation parties, advanced film screenings, and employee enrichment (like offering a free class in ASL)
    - Full-time positions are available for front-line, it just may be a year or more before it's offered.
    - Good at keeping front-line informed of what's going on in the park through internal communication efforts.

    Cons- Wizarding World costumes are a joke. Horribly uncomfortable in essentially all weather conditions and so strict on accessories that you can't get comfortable. If you work in a venue with different temperatures depending on your position, you will be either too hot or too cold for half your shift. The provided jackets do not keep you warm, and if you wear a thermal, you'll be burning up anytime you're inside. No shorts, and for some reason all of the costumes have at least one piece that is unnecessarily hot - sweatervests, padded pants, padded 3/4-length sleeves, velour spats, corduroy hats ... in Florida!! Forget the raincoat, you're going to get soaked anyway and no one's going to care. Suck it up, buttercup. You can't keep a water bottle on you - it has to be stowed out-of-sight in a designated location, which might not be anywhere near where you're actually working, and you aren't allowed to drink from it in front of guests. I've never worked anywhere that cared so little for their employee's comfort or health.
    - You will get stuck in position for hours, even though you'll be told "that should never happen." Someone will take too long on break because there's no accountability, or a supervisor will pull someone out and forget that everyone else is stuck. Take your lunch break at your first opportunity, even if it's 30 minutes after your shift starts, because you may not get another chance.
    - All employee cafeterias except the Bistro near wardrobe have such terrible hours that you'll only take break when they're open about 50% of the time. Bring your lunch.
    - Their resolution to the parking situation is a joke. Taking the shuttle from the Citywalk garage adds an extra 30 minutes to your commute.
    - Have to change on-site (unless you're full-time and work somewhere that allows you to take your costume home), adding another 20 minutes to your commute when factoring in finding clothes, changing and walking to your venue. All in all, people should not have to arrive on property an hour before their shift starts just to have any hope of walking into their venue on time.
    - Upward movement is ridiculously difficult and you usually have to be with the company several years before moving up, unless you're in a very high-turnover venue. Even if you have previous management experience, they don't care. They want to see you take on "projects" (which are usually artsy/crafty or volunteer) to "stand out," rather than paying attention to who the good workers, leaders and mentors actually are. As a result, a lot of really great people get left behind.
    - Super quick to blame front-line employees for everything. If you make a mistake, you are going to hear about it and hear about it and hear about it. If you forget to initial something, you get a negative review. If a guest sneaks something by you, you're either going to get a negative review or a safety violation, depending on what it is. If something out of the ordinary happens on an attraction, management tries to pin a safety violation on whoever is standing nearby. They will make safety violations out of really, really dumb stuff just because someone has to get blamed, even if it was clearly something a guest did. If you have anything negative in your file, you are stuck for 6 months. You can't get promoted or transferred. Certain leads are more likely to give negatives than positives. They hand out little incentive cards that can be collected to turn in for bigger prizes, but that's really the only positive reinforcement I've seen. Usually it's negative.
    - Constantly changing policies. Every shift starts with a meeting where you usually hear about some new change to policies, and the change usually just makes your job harder.

    Advice to Senior ManagementWork a shift as front line every now and then. When you see the challenges the average attractions attendant is faced with constantly, you might rethink some of the policies that end up making their jobs continuously more difficult. When everything from parking, to wardrobe, to eating, to even staying hydrated is more difficult than it should be, something is majorly wrong.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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