Universal Orlando Resort

www.universalorlando.com
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Universal Orlando Resort Reviews

Updated April 15, 2015
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4.0
52 Reviews
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Universal Orlando Resort CEO Bill Davis
Bill Davis
34 Ratings

52 Employee Reviews

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  1. Good company, hard to be promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun environment
    Great discounts
    Good benefits for full time TMs

    Cons

    Hard to be promoted because of all the favoritism
    Guests can be rude
    Low pay, no chance of OT unless it's peak season

    Advice to Management

    Promote who deserves it, not just who will kiss your feet.

  2. Theme park mentality with the ability to move up quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stability, Perks, Benefits, Etc. no Blackout dates for team members and great discounts in and out of park.

    Cons

    Less than 40 hours for full time and no more than 31 hours for part time. Harsh working conditions at times.

    Advice to Management

    Invest more into your workers and less about who looks good in an outfit. Deserving people get overlooked daily

  3. Fun "job"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant
    Current Employee - Attractions Attendant

    I have been working at Universal Orlando Resort

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy comp passes for the parks including special tickets for select events
    Unlimited access to Universal Studios and Islands of Adventure
    Free admission to Sea World and Bush Gardens

    Cons

    Lower than desired wages
    Hot and exausting working conditions

    Advice to Management

    Get involved with your teams. See what their struggles are and listen to them. Help them come up with solutions and always remember they work WITH you not FOR you.

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  5. Great experiences, Lots of opportunity for young professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Operations in Orlando, FL
    Former Employee - Event Operations in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Starting in theme park operations, working with guests can be both satisfying and challenging, but there is a lot of opportunity for one starting out in the hospitality industry to gain experience and witness a wide variety of experiences. Culture is great, most team members love their jobs, and promotion opportunities are available for those willing to work hard and make it known their interest in continuing with the company.

    Cons

    Compensation starting in operations is not thrilling. At times you feel as though you are just a "number" to the corporation.

  6. Great Atmosphere, Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Restaurant Manager
    Current Employee - Assistant Restaurant Manager

    I have been working at Universal Orlando Resort

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Atmosphere, fun perks, and some really exciting times. Getting the park access and park tickets for family/friends is a great benefit.

    Cons

    Work Life Balance is very important to everyone, but as far as management is concerned, the hours can be extremely long during holiday seasons.

  7. Helpful (1)

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Cashier in Orlando, FL
    Former Employee - Service Cashier in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Team members are great. I enjoyed working there. It's a busy but happy environment. I no longer work there because we moved out of state but the 3 years I was employed I was treated fairly.

    Cons

    They have a point system. This is for call outs and tardies. You see alot of team members get fired because of the point system. It's sad to see the turnover. When I worked there they froze all raises from the lowest level to the highest I was told. They said it was to build and complete the Harry Potter Section of the park. So I did not get a raise until the 3 year which was difficult. Even with my excellent evaluation I received no salary increase until after the Harry Potter section was complete.

    Advice to Management

    When Universal cuts raises like they did while I was there I suggest you help employees in other ways so they can still benefit from their hard work in these hard times. Suggestion: Bonus - gift cards for walmart or grocery stores or maybe a pharmacy gift card. Something to help financially if you can't help in hourly wages.

  8. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Many positions, plenty of hours, lots of benefits, sense of community

    Cons

    low pay, bad hours, takes a while to move up, parking garages sucks

  9. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage
    Current Employee - Food and Beverage

    I have been working at Universal Orlando Resort

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free complimentary tickets, discounts throughout central Florida, good benefits. Its also pretty easy to get full time status if you work hard. Great team members and good atmosphere. Fun place to work.

    Cons

    Low pay and it can get hectic at times.

    Advice to Management

    Can't think of anything.

  10. CityWalk was definitely a fun and interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Door Host in Orlando, FL
    Former Employee - Door Host in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked as a Door Host at one of the clubs in CityWalk for a little over 3 years and definitely can say that it was both a fun and interesting experience. I met a lot of great people and generally had a lot of fun at work. Meal tickets ($3) for a quick snack before work. Management was very friendly towards me and trusted me to do my job without questioning my judgement. The best part of the job was meeting and greeting so many people. I literally have met people from Brazil to Iceland to Japan to France, you get the picture. Very flexible with my schedule as this was a P/T job for me. Catching fake IDs always made for a good night as well. Overall a great experience for a part-time job.

    Cons

    Not much room for growth unless your taking a low salary. Really hard to move up because seniority rules all. Training was minimal and in the beginning it was harder to catch fake IDs because we couldn't get the material to study (granted I was a bartender before I began this job, but I generally didn't have to check IDs because of the environment I was in). And while management generally treated me well, others were not so fortunate. Management would cave to everyone's demands and it made for a poor environment. Upper management got away with murder and then some (though I hear CityWalk has been cleaned up by Modesto).

  11. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good entry level administrative jobs that provide tons of experience.
    Relatively easy advancement.
    Job Security
    Theme park perks

    Cons

    Pay is low.
    Schedules include weekends, holidays, late nights etc.

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

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