Universal Orlando Resort Reviews

Updated August 26, 2015
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Universal Orlando Resort CEO Bill Davis
Bill Davis
39 Ratings

Pros
  • Free admission for other parks as well as very good benefits (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)

Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • There is not a lot of growth available, the hours are very minimum because there are a ton of full-time employees there that get dibs on hours (in 10 reviews)

More Pros and Cons

64 Employee Reviews

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  1. Revenue Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Operations in Louisville, KY
    Former Employee - Revenue Operations in Louisville, KY
    Recommends

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Fast-paced environment; opportunity to work with and meet people from all around; able to build inter-departmental connections fairly quickly; fun & busy atmosphere.

    Cons

    Low pay rate; the hours can be rough (late park closings, Halloween Horror Nights, special events).


  2. Scenic Painter.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scenic Painter in Orlando, FL
    Current Employee - Scenic Painter in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Good pay, Great benefits. Fun work environment. Many opportunities to move up in the company if you go back to school and pursue a degree. Universal helps pay for it .

    Cons

    Gotta know somebody who knows somebody to advance in the company.


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent benefits, management is okay, very easy to work your way up through the company.

    Cons

    Poor pay, summer hours can get rough. If you move up to management positions they love to move you around to different departments so you need to be prepared to embrace change.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Orlando, FL
    Current Employee - Server in Orlando, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Free passes, really good money, restaurant is always busy no matter the day, free food if you work food & bev, don't have to wash your uniform.

    Cons

    Going through wardrobe is annoying, the uniform is so hot & hideous, they don't seem to care about good service even though that's their motto, they seem to just want to reach the highest sales goal to get their bonuses at the expense of the servers & guests, the kitchen is VERY inconsistent & it's super frustrating & stressful atmosphere just becuz inconsistencies exist everywhere & you are still expected to do everything. Universal also doesn't seem to really care if servers get tipped or not.

    Advice to Management

    Stop focusing on your bonuses and start focusing on your employees. Stop jamming people into the restaurant just to make sales.


  6. Parking attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good schedule Great cafeteria Very friendly coworkers and nice fun orientation good way to start and learn about working here

    Cons

    Overall positive expiremce the interview process was fairly easy also I met lots of very nice people working here very good place to have a part time job


  7. Diagon Alley Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Orlando, FL
    Current Employee - Sales Associate in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Meeting people from all over the world, team member relationships, health insurance, tuition assistance, comp passes, paid time off, vacation hours, paid holidays

    Cons

    Hard to move up depending on area, working outside for long periods of time, open 365 days a year

    Advice to Management

    Have more one on ones with employees to recognize what career path they are working towards.


  8. Helpful (2)

    Valet Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet Attendant in Orlando, FL
    Former Employee - Valet Attendant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Benefits and support for the hard workers were great.

    Cons

    A pooled tip system allows for lazy people and the hard workers recieve little incentive to work harder.

    Advice to Management

    Get rid of the clock milkers and those who do not want to work.


  9. Its a Theme Park

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Orlando, FL
    Current Employee - Security Officer in Orlando, FL
    Recommends

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Great company, really takes care of team members. Good benefits such as tuition assistance and crisis assistance. The company sponsors tons of fun activities through out the year. Lots of potential for movement.

    Cons

    Wages are a bit low compared to other jobs but the company is working on that and the benefits package makes up for it.


  10. Lots of perks and discounts!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free passes every quarter, free admission to Busch Gardens and Sea World, movie screenings, discounts for car repair, hotels, restaurants, on site pharmacy,etc. The list goes on and on!

    Cons

    The only downside is that the company is not unionized. If managers don't like you personally they get rid of you. I've seen it happen many times through the years. Also you must understand that you may be required to work all holidays especially if you're a new employee.

    Advice to Management

    I've seen managers come and go. My advice to them would be to remain fair and consistent with your employees. Every year TSAT (team member satisfaction) surveys are completed, and you don't want your team to rate you poorly.


  11. Fun to work, horrible for pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fast, fun, ever changing, easy going, and close

    Cons

    Bad hours, bad pay, bad HR, bad location, bad everything



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