Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com

Universal Orlando Resort Reviews

Updated October 4, 2014
Updated October 4, 2014
137 Reviews
3.8
137 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
80 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 19 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • They skirt around giving people benefits by having them work full time hours as a "seasonal" employee (in 10 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    CityWalk was definitely a fun and interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Door Host in Orlando, FL
    Former Employee - Door Host in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than 3 years)

    Pros

    I worked as a Door Host at one of the clubs in CityWalk for a little over 3 years and definitely can say that it was both a fun and interesting experience. I met a lot of great people and generally had a lot of fun at work. Meal tickets ($3) for a quick snack before work. Management was very friendly towards me and trusted me to do my job without questioning my judgement. The best part of the job was meeting and greeting so many people. I literally have met people from Brazil to Iceland to Japan to France, you get the picture. Very flexible with my schedule as this was a P/T job for me. Catching fake IDs always made for a good night as well. Overall a great experience for a part-time job.

    Cons

    Not much room for growth unless your taking a low salary. Really hard to move up because seniority rules all. Training was minimal and in the beginning it was harder to catch fake IDs because we couldn't get the material to study (granted I was a bartender before I began this job, but I generally didn't have to check IDs because of the environment I was in). And while management generally treated me well, others were not so fortunate. Management would cave to everyone's demands and it made for a poor environment. Upper management got away with murder and then some (though I hear CityWalk has been cleaned up by Modesto).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than 3 years)

    Pros

    Good entry level administrative jobs that provide tons of experience.
    Relatively easy advancement.
    Job Security
    Theme park perks

    Cons

    Pay is low.
    Schedules include weekends, holidays, late nights etc.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent job with good benefits, easy work, great perks, but low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than 3 years)

    Pros

    Lots of advancement opportunities, great atmosphere. Most people are friendly and the supervisors are more than willing to work with you.

    Cons

    Tourists are very hard to deal with at times, may have to work in the sun for extremely long periods of time.

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Good Place for Starting Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Cashier in Orlando, FL
    Current Employee - Food Service Cashier in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than an year)

    Pros

    You get to meet people from around the world and gain experience that you couldn't from other places. If you work hard enough, there is a lot of room for climbing the ladder.

    Cons

    Some places around the park stink, the guests can be rude depending on where you work, and there is sometimes a language barrier that you are expected to work with.

    Advice to ManagementAdvice

    Work hard to hold a high standard for your employees, but try to remember they are human and have feelings (which they are doing a good job at for now).

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Entertainment Technician in Orlando, FL
    Current Employee - Entertainment Technician in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than 10 years)

    Pros

    They are growing
    Things are improving

    Cons

    Pay is a little low

    Advice to ManagementAdvice

    Keep up the growth

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great, fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Orlando, FL
    Former Employee - Senior Manager in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 8 years)

    Pros

    Working on the same lot where some of the coolest attractions are has to be one of the best experiences of all time. I loved my job, what I did, and the interaction with guests from all around the world! It was a great experience and one that I'll cherish forever.

    Cons

    Difficult work/life balance in higher positions. People that have been there for a very long time have no accountability standards - they basically get to do what they want.

    Advice to ManagementAdvice

    Hold staff accountable. Don't add people for the sake of adding people - add people and hold them accountable to get the job done.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A great company where the pros outweigh the cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Coordinator in Orlando, FL
    Former Employee - Guest Services Coordinator in Orlando, FL

    I worked at Universal Orlando Resort part-time (less than an year)

    Pros

    Great co-workers and challenging/rewarding work. The pay is also not bad for an hourly theme park position. Pretty good benefits even for part-time employees. The training was excellent and I felt completely ready for my first day alone. Also great that UO has really started to get the rightful reputation of a world class theme park.

    Cons

    Management doesn't always back you up when you have used your "empowered" authority and made a decision on how to resolve a guest situation. They also make it difficult to get full-time status but will work you full-time hours and more.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company and I am proud to work here... but I don't like my department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Destination Universal Vacation Planner in Orlando, FL
    Current Employee - Destination Universal Vacation Planner in Orlando, FL

    I have been working at Universal Orlando Resort full-time

    Pros

    In speaking about Universal Orlando as a company I will say that I love working for this company and I am enjoying the best perks I have ever had including, free theme park admission to 4 major parks, exclusive previews of Orlando attractions, 401K, Medical, Dental, Vision, and Life Insurance, Tuition reimbursement, and more. There is opportunity for growth...OUTSIDE of Destination Universal. Presently, my application is pending and I can't wait to move on!

    Cons

    My department, Destination Universal, seems to operate separately from the parent company. This is unfortunate because employees here are humiliated and abused, vacation time is difficult to get, training is zero to minimal, and the pay and sales commissions, though possessing the potential to be acceptable, are intentionally tweaked to keep us poor and needy while our supervisors enjoy luxurious trips to Europe.

    Advice to ManagementAdvice

    There is more to the success of a department than just sales figures on paper. If you are seriously interested in learning why people are constantly quitting Destination Universal you may want to investigate further as to how and why Destination Universal has deviated so far from the company's mission of being "an employer of choice" where people are happy to work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Orlando, FL
    Former Employee - Manager in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 5 years)

    Pros

    What better place to work than one that produces fun as its product? Working at Universal Orlando Resort provides you with the opportunity to meet people from around the world. The smiles on their faces is very satisfying.

    Cons

    The pay scale falls short of other industries for similar ob titles.

    Advice to ManagementAdvice

    I would ask the Steering Committee to hire a third party to look into solving the "office politics" problem.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Orlando, FL
    Current Employee - Sales Associate in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than an year)

    Pros

    Perks, Paid Holidays (FT TM) and Internal opportunities

    Cons

    Senior & Mid-Level management doesn't listen especially working in the parks. There need to be an union in place so that park TM's will not be treated as such. Park TM's do not have a voice and if they do they may not have a job any more if they speak up or their hours and days may be cut.

    Advice to ManagementAdvice

    Listen to TM's who work in the parks. Help TM's to get to the next level in their career whether it is entry-level, management or BOH.

    Recommends
    Positive Outlook
    No opinion of CEO

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

+ Add Photo

Work at Universal Orlando Resort? Share Your Experiences

Universal Orlando Resort

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.