University of Phoenix

  www.phoenix.edu
  www.phoenix.edu

University of Phoenix Reviews

Updated December 16, 2014
Updated December 16, 2014
708 Reviews
2.9
708 Reviews
Rating Trends

Recommend to a friend
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
395 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    This is a great place to teach and to meet new people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    The pay is very competitive. There are several locations where you are allowed to teach. All of the instructors have to meet the minimum educational requirements (at least a Masters degree and experience in the field). It is a rewarding job and the pay can really add up after a few years.

    Cons

    I have no negative comments for this company. If I had the time, then I would teach again for the University of Phoenix. I miss the job.

    Advice to ManagementAdvice

    Keep up the great work. Other colleges are pursuing some of the practices of the University of Phoenix (online instruction, electronic books, and so on).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    flex schedule and tuition reinburstment

    Cons

    open office, could be more training programs

    Advice to ManagementAdvice

    need more presence from the mangers walking the floors

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company to work with, lots of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Phoenix, AZ
    Current Employee - Contact Center Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than an year)

    Pros

    They invest in the professional development of their employees. Free tuition for employees is a crazy amazing benefit.

    Cons

    The phone jobs can be boring or frustrating at times, but it is mind over matter.

    Advice to ManagementAdvice

    I would advise management to consider giving their subordinates more freedom and trust. I have a fantastic manager, but not all of the employees are as lucky.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Professor in Atlanta, GA
    Current Employee - Assistant Professor in Atlanta, GA

    I have been working at University of Phoenix as a contractor (more than 5 years)

    Pros

    Great training. Very reliable side income. Depending on how many classes you qualify for, could be full time. Great flexibility.

    Cons

    Hard to know if your assignments (contracts) will continue from one to the next. It's all based on need at the time.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Job for Part Time Instructors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Advanced Facilitator in Phoenix, AZ
    Current Employee - Certified Advanced Facilitator in Phoenix, AZ

    I have been working at University of Phoenix part-time (more than 8 years)

    Pros

    Very flexible schedule for asynchronous classroom, allowing instructors to work a full time job at another company while facilitating classes outside of normal business hours. Compensated training for senior part time faculty via an annual cash bonus.

    Cons

    The training and course materials can be unengaging but this is not a significant criticism. Each new version of the online classroom and course materials has been an improvement over the previous version.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    An Awesome Learning Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Faculty Liaison in West Chester, OH
    Former Employee - Senior Faculty Liaison in West Chester, OH

    I worked at University of Phoenix full-time (more than 10 years)

    Pros

    The university has great benefits. The university goes above and beyond to assist students and faculty. You work with the best teams and really learn from everyone.

    Cons

    I don't have anything bad to say about the university.

    Advice to ManagementAdvice

    I wish you would not have decided to close down so many campuses, especially the Cincinnati Campus.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    I love working at the UOP! Like every work place there will be pros and cons.. I will expose everything.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    The training was not dreadful! You actually learn about the university and everything it offers. You receive tuition reimbursement.

    Cons

    Little opportunities to grow in the company. Calling students who never wanted to be students in the first place. haha

    Advice to ManagementAdvice

    Promote more!

  9.  

    Teaching and Helping Students.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    I like the 5 or 6 week format depending on undergraduate or graduate courses. The students for the most part want to be there and show up to class and participate

    Cons

    The recent change of the LMS and upgrades to the portal site sometimes make it harder to find what you are looking for

    Advice to ManagementAdvice

    Communicate more

  10.  

    I love working for this organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Online Instructor in Phoenix, AZ
    Current Employee - Adjunct Online Instructor in Phoenix, AZ

    I have been working at University of Phoenix part-time (more than 5 years)

    Pros

    I love working for this organization! I have a flexible work schedule and the pay is fair.

    Cons

    Can't be offline more than a day. This can be a problem if "life" happens. Sometimes scheduled classes get cancelled, but this has occurred less frequently over the past year.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    The most professional company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix (more than an year)

    Pros

    Everyone is professional and experienced. Management is educated and is no slouch.

    Cons

    Impossible metrics - you're at the mercy of people who have NO BUSINESS BEING NEAR A COMPUTER yet they want to take online classes. You can't solve their problem in 14 minutes.

    Recommends

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