Uno Restaurants Reviews

78 Reviews
3.4
78 Reviews
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Uno Restaurants CEO Ian Baines
Ian Baines
10 Ratings

Review Highlights

Pros
  • Flexible schedule, nice paycheck, friendly enviroment (in 3 reviews)

  • You might be able to get free food, if you didn't mind breaking the rules and risk management troubles (in 3 reviews)


Cons
  • Super busy, long hours, and lots of dishes (in 5 reviews)

  • Management, Upper Management, Compensation, Food Culture, Menu (in 4 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Winter Garden, FL
    Current Employee - Server in Winter Garden, FL

    I have been working at Uno Restaurants full-time for more than a year

    Pros

    Locals..good money. Repeat customers. Good coupons sent out.

    Cons

    Horrible favoritism! Management treats employees horrible..screaming all the time. Guests complain about tge way they treat us.

    Advice to ManagementAdvice

    Never worked for a company that treats their employees so horribly. Been in the business 23 years and this is most definitely they worst!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Incompetent Management, Inconsistent Training, Pure Lies...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender/Trainer  in  Menomonee Falls, WI
    Former Employee - Server/Bartender/Trainer in Menomonee Falls, WI

    I worked at Uno Restaurants full-time for more than a year

    Pros

    I have nothing to say.

    Cons

    As I said before, inconsistent training. From the second you walk into the interview to and even when your on the "floor." Training is an ongoing and developmental thing, It was clear that there was none. Everyday I would be told something different about a menu change or you can do this for a lunch special one day then the next get told I was wrong by a different manager for doing the same exact thing. You will get your ... chewed off for the manager not being able to communicate effectively to their employees.

    If you get hired on there... Don't expect to be anything other then a server. I was next in line for management and I got screwed over to put it nicely. I worked for them for 2 years and I knew the cook line, bar, hosting, I was the go to guy if the managers were unable to be found(Which is the only consistent thing there). The GM, Ast. GM, and myself all talked about becoming a manager went over all the details of the job blah blah. I agreed and started my training.. Inconsistent training... Again. I was given the managers training handbook and told to study independently. In which I did, I would bring my study materials on my off time AT WORK. I was showing I was devoted and motivated to do this. At least once to two times a week during studying I would ask the manager so whats going on with me being a manager? Nothing.. I would get "Well.. Uh... Were working on it..." For this months this continued. I eventually got frustrated and gave up.

    ***I quit about a month ago and just found out they are giving the position to someone with not even a 1/4 of the time or experience I have. I know this person and as a manager they will fail.***

    The customers know that they can whine and complain to get free food. They had a new menu roll out called the "Pick and Choose" menu. Pretty simple pick any two items off ONLY that SPECIAL menu for six dollars each, a total of 12 dollar. Simple right?? Not at all. The management would let people switch it out with regular menu items but they would always say... "just this once we will let you do it." The problem is the next time those customers come in and want to do that again, the server will tell them no. Which always follows with the "Well we did it before.." and the server left looking like a piece of you know what.

    I have consistently pulled 12-15 hour work days there without breaks, for multiple days in a row. And good luck with trying to get a day off. You'll most likely pulling 6-7 days a week. No breaks. You can not take off ANY holiday. Not even veterans day... WTF? I am a veteran. I earned that.

    Managers.... They are the single most incompetent individuals I have ever met in a managerial sense. If there is an issue, they will listen to it, but that's all they will do. They play the favorite card all the time. There is a certain manager that has had relations with multiple female co-worker and inappropriate touching... I know of several ex-employees that quit because of him..

     ***When it was -50 Degrees outside, they wanted everyone to come in still... When anti-freeze IS FREEZING you want me to come in for 2.20 an hour?!?!?! Are you dumb?

    Advice to ManagementAdvice

    When you say you are going to do something DO IT.
    Stop playing favorites.
    Implement a real training plan.
    Stop taking advantage of your employees.
    Actually take a management class.
    Pull your heads out of your ...
    Why do you think you have a HORRIBLE turn over rate?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    People were ready to mutiny

    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Uno Restaurants part-time for less than a year

    Pros

    They paid you weekly.
    They were always hiring
    You might be able to get free food, if you didn't mind breaking the rules and risk management troubles.

    Cons

    Never knew what the schedule was until right before it went in to effect, and sometimes not even then
    The schedule was barely even a guideline
    Nasty people there
    Manager had unreasonable expectations
    They were always hiring because they treated people so bad that they were constantly quitting, or finding better restaurant jobs.

    Advice to ManagementAdvice

    Don't leave the scheduling to the new manager

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Absolutely awful: Extremely disorganized management who takes advantage of all employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Host  in  Merrifield, VA
    Former Employee - Delivery Host in Merrifield, VA

    I worked at Uno Restaurants part-time for less than a year

    Pros

    You gain experience
    You get some money

    Cons

    Management is awful to employees
    They take advantage of their employees any chance they get
    Lies about job responsibilities at the interview

    Advice to ManagementAdvice

    Learn how to manage and respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Sometimes great, a lot of times miserable.

    Former Employee - Anonymous Employee  in  Las Cruces, NM
    Former Employee - Anonymous Employee in Las Cruces, NM

    I worked at Uno Restaurants part-time for less than a year

    Pros

    Great food, and lunch specials, dedicated regulars.

    Cons

    2 bosses that enjoy screaming at their employees and threatening to fire them on ridiculous grounds on a regular basis. They also like to make up rules just to test your ability to concede that they are right even though the rest of the employees know it's not true.

    Advice to ManagementAdvice

    Treat your employees fairly. Don't choose favorites and have arbitrary reasons to pick on others, it's just bad business. Also, screaming and cussing at them doesn't reflect well on you either.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Marketing, upsell, wait hand and foot on customers who either want, but dont appreciate it or dont even want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Waitstaff, Host  in  Madison, WI
    Current Employee - Waitstaff, Host in Madison, WI

    I have been working at Uno Restaurants

    Pros

    The training to exceed customer expectations and be observant to a customer's needs and learn the (large) menu well. These points are all stressed more than in many restaurants where all these things are often only as much as the employee wants and often lacks as such.

    Cons

    Employees are COMPLETELY at the disposal of the employer. While it can happen sometimes (hopefully not at all), it is unacceptable for employees who drive 45m away to get ready for work and come in and be sent home minutes later because they think it'll be slow and wont need you. This has happened to me 2x (I live 15 m away), 2x to another and once to 5 different people that I know of. I have worked there for 4 mos. According to an info sheet posted in back next to the schedule, the schedule is supposed to be posted on thursdays, schedule was never up thursday (and my coworkers who have worked there for 2 years say it's never out on time) and is usually up friday night, often saturday afternoon before it's up. This schedule is for the following week, beginning monday ! The schedule is only one week at a time, so AT BEST, you dont know Friday when you work the following Monday, only 3 days later ! If you are off for the weekend, this sucks even more if the schedule isnt up till sat. My request off, even 2 weeks in advance, for tickets bought months before I started working there was not granted, even though when I checked around, there were other people available to work. I have found this to be commonplace w/ my coworkers. ANY schedule changes/requests off have to be delivered in writing to ONE particular person, can't even 'be left' for that person to get, even if you confirm it's receipt the next time that person is in. Employees have to ask (and be denied or granted) to use the phone while on or off duty, before or after shift. No personal phone calls (common and acceptable). To order food using emp disc (only on working days), you have to : write your order on your punch slip, find a mgr to initial it, find and wait for a bartender (only a bartender) to place you order, go back to the mgr and get them to apply discount, pay bartender for your food. Employee discount is different depending who you ask (50% off on everything or anything above $5 or $8 dollars, depending....) .
    The GM goes around checking cleanliness of dining room with a flashlight and says you should have gotten that 1/50 th" of dust on the floor in back of your booth, or on top of the hanging lamp above the table, or on the window sill by your booth, or the 3 specks or windex residue on the pictiure frame glass on the pics surrounding your booth. This is not for the cleaning people, this is waitstaff job description at UNO's. FOR MINIMUM WAGE, they expect you to cater to every exceeded expectation, gimmick , smoke and mirror (customers never open the front door for themselves, kid's make your own pizza at table -common order item, discounts, promos for everything imaginable). They expect you to perform and behave like a 'professional' (exact words) FOR MINIMUM WAGE. I have never worked anywhere there is such unprofessional, catty immaturity of social atmosphere. I have worked in about 5 other restaurants in the last 12 yrs, last one for 8 yrs. It is COMMON at UNO to receive a 35cent tip, leave a shift with $4 and you are still expected to tip out, mgrs remove $1 or 3% (whichever is more) for each tipped out person, leaving you with $2 plus ($2.33) wage to go home with for a 4 hr breakfast shift. Breakfast shifts suck, but I calculated an average of my earnings (wage and tip) over a month (for 2 months) and I averaged $7.35 one moth and $8.65 another. Dont let this be the face of job creation as our economy 'recovers'. Yes, all these people have jobs, but hey work their buns off for far less than a livable wage and instead of getting a phone call to not come in, are often sent home without even punching in. They do offer insurance (I dont know what it covers, I wanted but couldn't afford it) but wouldn't be surprised if it's a smoke and mirror plan that costs more than it covers.

    Advice to ManagementAdvice

    You will retain people in all areas if you pay them what theyre worth.

    No opinion of CEO
  8.  

    only care about what you did lately

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager  in  Yonkers, NY
    Current Employee - General Manager in Yonkers, NY

    I have been working at Uno Restaurants

    Pros

    dealing with the people, some great ones
    can be fun if you make it that way

    Cons

    upper management does not know what it is like to run a store, they never leave their office,

    Advice to ManagementAdvice

    get out into the feild

    Doesn't Recommend
  9. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hagerstown, MD
    Current Employee - Anonymous Employee in Hagerstown, MD

    I have been working at Uno Restaurants

    Pros

    Employee discount is good for food

    Cons

    Management is horrible. I can't think of a worse team of people to lead others.

    Doesn't Recommend
  10. 1 person found this helpful  

    Uno's: your paycheck will greatly vary from week to week.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Uno Restaurants

    Pros

    At the end of the day, the money you make is all dependent upon you. Maybe you don't get the greatest section of tables, but if you treat the guests at the tables you have very well -- I'd say 8 times out of 10, you'll get a great tip.

    Cons

    At the location I worked, the management team was very poor.

    Advice to ManagementAdvice

    Communicating to staff members about their performance would be highly beneficial. If an employee knows where they stand in the minds of management, they know whether they need to step it up or if they're doing just fine. Staff should not be left to wonder or assume what the management thinks of them based upon the tables and shifts they are assigned. In the end, positive feedback will foster positive performance.

    Doesn't Recommend

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