Unum Group Reviews

Updated August 25, 2014
Updated August 25, 2014
117 Reviews

3.7
117 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Unum Group President, CEO, and Director Tom Watjen
Tom Watjen
80 Ratings

Review Highlights

Pros
  • Excellent benefits, generally provides good work-life balance, some areas provide nice advancement opportunities (in 9 reviews)

  • Strong benefits package and lots of paid time off (in 15 reviews)


Cons
  • anything good you hear about this company is from upper management or a "teachers pet" (in 5 reviews)

  • Like any large company the bureaucracy does drag somewhat, but it is not a major problem (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1.  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Unum Group

    Pros

    The staff (claims reps, vocational, medical staff) are great to work with.

    Cons

    This company has a revolving door- so many employees leave after a short time there.
    No matter how well you do your job, directors/management tend to focus on the negative too much. I believe they are trained to do this.
    If you are a working mom, forget about being good enough to make it to their annual performance/achievement club, mostly at Disney World. I kept a log, mostly young single employees who are able to devote more time and go to happy hours tend to make it on this list. Women who make it are young and/or single.

    Advice to ManagementAdvice

    Re-evaluate a "manageable case load". given all of the "extra" steps reps. must take on claims, Management is out of touch and seems focused solely on profit.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Coworkers great; unethical upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Worcester, MA
    Current Employee - Anonymous in Worcester, MA

    I have been working at Unum Group full-time for more than 10 years

    Pros

    People are great to work with; some tools are very useful; great locations.

    Cons

    Upper management cares more about their own pockets than shareholders. Decisions affect management bonuses positively, stock value negatively. Be careful with this group.

    Advice to ManagementAdvice

    Do what you are supposed to do. Shareholders first, your pocket last.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Client Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Client Management
    Former Employee - Director, Client Management

    I worked at Unum Group full-time for more than 3 years

    Pros

    Very good benefit package, lot of tenure in departments other than sales.

    Cons

    Outdated technology, sales office very segregated (sales vs admin) , inexperienced management, way too much favoritism and bias.

    Advice to ManagementAdvice

    Update technology. Really be honest about the run away power sales managers have. Change sales interview process, too many decision makers.

    Positive Outlook
    Approves of CEO
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  5.  

    Career opportunities are limited and senior management is out of touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA

    I have been working at Unum Group full-time for more than 5 years

    Pros

    Flexible work schedule. Work/Life Balance.

    Cons

    No room for growth! Limited career opportunities in Glendale. Senior management is out of touch.

    Advice to ManagementAdvice

    Listen to your people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Unrealistic expectations with respect to work load. Working atmosphere is punitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Consultant  in  Glendale, CA
    Former Employee - Clinical Consultant in Glendale, CA

    I worked at Unum Group full-time for more than 5 years

    Pros

    PTO, health insurance and retirement options are decent.

    Cons

    Department managers are highly critical and offer little praise for a job well done. On an almost daily basis it is and was impossible to take breaks or a full lunch hour due to the unrealistic work load. My manager who has since been demoted operated from the CYA point of view and would throw anyone under the bus to save his skin.

    Advice to ManagementAdvice

    Unum has a low morale problem due to management's poor attitude. Work on supporting your team members, teaching where needed, and show appreciation for the hard work which is done on a daily basis.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Too much work and too much stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Benefit Specialist  in  Portland, ME
    Current Employee - Disability Benefit Specialist in Portland, ME

    I have been working at Unum Group full-time for more than a year

    Pros

    The pay is good and they do have a fairly in depth training program.

    Cons

    The job isn't really how they represent it and there is a large burnout ratio in new employees. They also tend to change everything around on a monthly basis.

    Advice to ManagementAdvice

    Get some stability and communicate more effectively what the job will be. Try to bridge the gap between the training room and the real job a bit better as everything seems to change on a day to day basis.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Loved the company until the Provident takeover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Boston, MA
    Current Employee - Sales Consultant in Boston, MA

    I have been working at Unum Group full-time for more than 10 years

    Pros

    Good working conditions and excellent benefits and pay but you really work for them.

    Cons

    Company is restructuring and cutting back on customer service, as well as all other areas of the company. Constant pressure to bring in new business. Atmosphere is that any employee can be replaced if performance or sales slip. Sales employees sell all products (group/voluntary/individual) instead of being an expert in one line. At the end of each year, you expect another round of downsizing.

    Advice to ManagementAdvice

    Stop running the company like a fast-food restaurant. Bring back quality instead of focusing only on quantity. With this restructure, you are losing many loyal, knowledgeable, and experienced employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Cut throat working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Disability Benefits Specialist  in  Glendale, CA
    Former Employee - Lead Disability Benefits Specialist in Glendale, CA

    I worked at Unum Group full-time for more than a year

    Pros

    Generous benefit package and decent pay. They serve free good quality coffee to employees and frequently have cake!

    Cons

    Unfriendly atmosphere in the office I worked at. Most employees under constant stress due unrealistically heavy work load. Management is cut throat and targets employees for firing rather than assisting them to succeed. The company was found guilty of closing claims by quota a few years ago. Since then they were under strict guidelines from DOI. They made workers go through unbelievable hoops to get their work product out. The "close the claim" mindset was still present among some of the management.

    Advice to ManagementAdvice

    Grow a heart and get rid of the sharks in middle management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    A Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Portland, ME
    Current Employee - Manager in Portland, ME

    I have been working at Unum Group full-time for more than 5 years

    Pros

    Good compensation and generous time off

    Cons

    Over the last three to four years the company has scrambled to change things constantly to fix and adjust to the economy. As a result it's been a 100% over kill on results at any cost and middle leaders have put an huge burden and pressure on employees to do more with less and be happy about it. Candor is not a reality at all. The middle management leaders will take a professionally candid comment in the appropriate setting and use that to decide who stays and who goes when downsizing. I've seen it happen and it definately makes people put their heads down and just work as much as they can to avoid being "off the list". The comments about having 7 manager in 7 years is reality in many of the operations and benefits areas as reorgs and strategies change every 6-12 months and you have to stop and start on your development, your goals and revalidate your results with new leadership. this is driving a very unhealthy competitive environment where employees are backstabing others to try to ensure they are viewed as a top employee. In most cases meeting goals can mean no raise. And to meet goals you work well over 40 hours a week. Every cent for development has been taken away for Managers and below. I buy my own paper to ensure I have some. A lot of talent is being lost due to new managers coming in and listening to others opinions. So the key is to stay below the radar and keep your comments about improvements to yourself or your immediate family.

    Advice to ManagementAdvice

    People managements needs to be just as high as a priority in Operations as results are. People need to feel valued and they'll go that extra mile. Militant Leadership will not get us to exceed our goals. It's really scary on the ground, I wish you could really see that.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 8 people found this helpful  

    For Ten Years Politics has been 75% of the Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Consultant  in  Portland, ME
    Current Employee - Systems Consultant in Portland, ME

    I have been working at Unum Group full-time for more than 10 years

    Pros

    Unum has a great benefits package. You receive double the amount of vacation days an employee will typically get from a company, outside of the insurance industry. Bonus incentive program for all employees. Work from home option. Onsite company gyms. Family friendly event ticket giveaways to minor league sporting events. Great training opportunities. Great programs for employees who are very involved in community service activities, outside of United Way donations, you as an individual can leverage Unum’s charitable giving, for a cause you are passionate about. Great management/HR support for internal job opportunities posted, leadership programs, and mentorships. Great CEO and CFO leadership, the company is in good hands. Job security.

    Cons

    Working for a large insurance company is as soul crushing and joyless as it sounds. Managers are a bunch of talking heads, that provide little insight, and will drag you into an endless series of meetings, only to state generic, and painfully obvious statements, like “technology is important to the company’s growth.” The perception of your importance is the only thing that matters, and is solely based on your manager’s opinion of you, which can often be an emotional rollercoaster. As a result of this, you can never be honest, even on an “anonymous” work environment survey. The recognition/award system leaves a lot to be desired. The awards and recognitions are cheesy, and seen as a way of snubbing other employees/managers/teams/departments, and often go to the biggest toadies. Management not only encourages an extremely competitive environment, but drills it into your work culture with “everyone must be a leader” commitments, which has everyone competing for funny money, and 1% yearly cost-of-living increases. Work morale is low, as employees feel overworked, overtired, and unappreciated. Half the managers are megalomaniacs, who fly on the corporate jet a couple of times a year, to attend meetings catered by a low-grade foodservice. Which as an employee, you will receive emails, about the available food scraps you may have, after managers are done picking through them. You will go to one “corporate outing” a year, which is more of a mandatory attendance/forced event rather than an event employees look forward to, this overshadows the spirit and effort of it all. All of this is considered the “Unum culture”, and will be shoved down your throat, with the attitude of “you are lucky to get even that” and “look for a new job.” All of this may impact your long-term career development goals depending on your ambitions and needs.

    Advice to ManagementAdvice

    When you have a quarterly meeting with over seven hundred employees, and no one has a single question, that should tell you something. The employee review process encourages over competitive behavior/politics, which sometimes borderlines a hostile work environment, and is more tiring than the actual job description itself. Unum would be much better served to find a way to channel the energy wasted on internal infighting, into better products, and services, versus encouraging counterproductive behavior, which forces the company to bleed money, and will continue to hold back Unum’s true potential, to be a solvent powerhouse in the insurance industry. If politics was truly 75% of my job, Unum paid a price tag for ten years worth of work, but only received two years and some change of actual productivity. This not just hurts Unum and its shareholders, but it hurts everyone in the company, including externalities, that reach the state, national, and global level. Unum has committed, and communicated to all, its responsibility to be more successful company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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