Vacations To Go

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Vacations To Go Reviews

Updated Jun 13, 2014
Vacations To Go – Houston – “5851 San Felipe Street”

All Employees Current Employees Only

2.9 35 reviews

58% Approve of the CEO

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R Alan Fox

(24 ratings)

53% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    VTG is a CALL CENTER...nothing more...

    Cruise Counselor (Former Employee) Houston, TX

    ProsSome travel benefits, but the company keeps most and awards them as prizes.

    ConsI worked at VTG for about a year and I never met the owner of the company - he's on cruise-line sponsored vacations throughout the year. The president has his own "clique" and you're not in it! I never saw him on the floor while working there either.

    When the Sr. Director of Cruises left (a tenured and very well-liked member of management), the president sent out a one-line email offering no positive comments.

    Department management is usually given to anyone who will take the position - it's certainly not based upon people skills or educational attainment.

    You are hired as part of a "training class" and fed into the various departments at completion. Upon arrival in the department, the tenured people told our class to look for a job immediately - they all had their resumes out. Our class of sixteen (March 2013) has three people still employed there. It is a revolving door - three new training classes are constantly running through new hire training.

    All of the floors have various "lunch rooms" where most people bring their food for the day because most employees can't afford to eat out. Don't drink too much while you're working though - there's so many people packed into the departments that there's generally a wait to use the bathroom.

    If you work a late shift, you will be walking through a dark, open (not fenced-in) parking lot late at night. Bring a can of mace or other protection.

    Work here as a last resort...

    Advice to Senior ManagementLearn some leadership skills...

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible Horrible Horrilbe

    Master Cruise Counselor (Former Employee) Houston, TX

    ProsYou can make money in exchange for your soul! There are a handfull pulling 6 figures with the average sales person making 30k .

    ConsManagement is a complete joke. There is no company culture. Training is minimal. Team managers focus on team members that they will bonus from. If you work here you better document everything and I mean everything. If a customer says that they were supposed to get something and it is not documented that they in fact do not, even if they are not entitled to it management will give away out of your commission. Commission paid is too low. Bonus structure sucks. I mean I can go on and on. Hours are terrible when you are new and will not get better until you have been there for almost 4 years. Even though you will be hired as a sales person you will be the main contact for service as well. Servicing clients will take a ton of time. Then you will be "talked to" for not taking enough leads.

    Advice to Senior ManagementListen to your employees. Your company culture sucks. Do something about that.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Travel Counselor

    Travel Counselor (Former Employee) Houston, TX

    ProsGood opportunity to make money if you are in the right department and willing to work the crazy hours.

    ConsUpper Management is completely out of touch with employees. Middle Management is not hired based on talent or seniority...instead hired because they arent looking to move up past that position.

    Advice to Senior ManagementStart taking a look at why employees are leaving and make changes.. Listen to your employees when they are unhappy and offer to work with them to keep them with the company. When I quit, my "exit interview" was simply HR asking me to return my garage key. They never once asked me why I choose to leave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Dreadful

    Travel Agent (Former Employee) Houston, TX

    Prosflexible hours and shifts, extra vacation time, paid training, great managers, a lot of support

    Conscommissions the first year are terrible, dull work, repetitive, call center environment, no paid vacations, benefits are terrible, favoritism, you are simply a number in this company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not worth it unless your desperate.... keep looking for a job anyways

    Travel Consultant (Former Employee) Houston, TX

    ProsSome of the older employees were great to work with.

    ConsI have never worked at a company that has treated there employees so horribly. From not providing coffee cups to the President & COO, Emerson yelling and cursing at his employees in front of the whole company. The company only looks out for them selves and really doesn't care for the employee. You will be treated like its a call center and have noticed there has been a very high turn over.

    Advice to Senior ManagementYour employees are your biggest assets. Start treating them better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Disappointing organization, has a well developed deliberate churn and burn mentality.

    Master Cruise Counselor (Current Employee) Houston, TX

    ProsGreat initial training, decent money six to eight months of the year if you are willing to work extra hours. Great website that does provide in bound calls plenty of opportunity to sell.

    ConsTo make decent money $60K+ you must ether get one of the very seldom big calls or work many hours. Top producers often work long hours, 6-7 days per week. Above average agents make more than the cap on entry level managers, yes you must agree to a pay cut to become a manager or a low earner.

    Advice to Senior ManagementThe current culture is set up to reward churn and burn agents. An improved model would reward customer service, closing ratios and agents who develop repeat customers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Sales is competitive and I am fine with healthy competition but VTG is like a High School full of negative people.

    Travel Agent (Former Employee) Houston, TX

    ProsThe only people who care about you and your success are the trainers downstairs.

    ConsThe management could care less about you and working around your schedule. The workers are apathetic. Avoid this place completely.

    Advice to Senior ManagementStart doing your job and help new people out instead of hanging out with your buddies and having play time.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    The worst place I have ever worked

    Travel Consultant (Former Employee)

    ProsPay CAN be attractive in the right department

    ConsLeadership is non exsistant
    Arbitrary treatment of employees
    Need director approval for a day off!
    Employee moral very low
    Training is deplorable

    Advice to Senior ManagementHire actual managers with real world experience
    Treat employees with respect, not like naughty children

    No, I would not recommend this company to a friend

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